Before Calling Service - Philips 32HF7965D/27 User Manual

Before Calling Service

If you are experiencing problems, check this list of symptoms and suggested steps to take
before requesting service. You may be able to solve the problem yourself.
Note: Please become familiar with the commercial features as described in TV installation / Setup
because the effects of several of these features, if not thoroughly understood might appear as faulty
operation.
Symptoms
Installation TV does not respond
to commands of
the Setup Remote
Control
TV does not respond
to the Guest Remote
Control
Unable to enter
Setup menu via
Guest Remote
Control
Picture No picture
Double image /
"ghost" image
Snowy / noisy picture
Power No power
TV switch off by itself
TV cannot be
switched off
6
Suggested steps to take
• Check the button on the left hand side of the remote
control must be in the SETUP location (see page
14).
• Check if YES is selected in the REMOTE
CONTROL LOCK feature. Select NO if YES is
selected (see page 26)
• Use the Green Remote Control (RC2573GR) to
access Setup menu to reset SECURITY setting (see
page 25).
• Check that the antenna / cable is connected properly
at the rear of the TV.
• Check picture adjustments (brightness, contrast,
colour, tint).
• Check Tuning Mode setting (Air / Cable).
• Possible TV station problem. Try another channel.
• Ensure VIDEO is not selected in the MUTE feature
of the CHANNEL INSTALL menu (see page 18).
• Check antenna, cable or set-top box.
• Check antenna, cable and /or set-top box
connections. Ensure that they are properly
connected.
• Ensure that the TV's AC power cord is plugged into
the main socket and to your TV. If there is still no
power, disconnect the plug. Wait for 60 seconds and
re-attach plug. Switch on the TV again.
• Check ESP (Energy Saving Programmability) setting
in TV installation / setup (see page 28).
• Ensure FORCED ON is not selected in the
POWER ON feature of the SWITCH ON / OSD
menu (see page 24).