Before Calling Service - Philips 42-LCD FLAT HDTV PIXEL PLUS 2 HD 42PF9830A User Manual

2496.1 16x24 en 14-12-2005

Before Calling Service

Symptoms
"Ghost" or
double images
No power
No picture
No picture and
power switched on
Picture position
adjustment
No photo, music
or video play or in
poor quality only
No sound
Good sound, poor
color or no picture
Snowish picture
and noise
Television not
responding to
remote control
Control of
accessory devices
No stable or not
synchronized VGA
picture
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Items to Check and Actions to follow
• This may be caused by obstruction to the antenna due to high rise buildings or
hills. Using a highly directional antenna may improve the picture.
• Check that the TV's AC power cord is plugged into the mains socket.
• Unplug the television, wait for 60 seconds.
Then re-insert plug into the mains socket and turn on the television again.
• Check antenna connections at the bottom of the TV to see if they are properly
connected to the TV.
• Possible broadcast station trouble.Try another channel.
• Adjust the contrast and brightness settings.Try another auto picture setting.
• Check the Closed Captions control. Some TEXT modes could block the screen.
• Check if you selected the correct AV source.
• Your TV has a protective mode in case there is too much heat build-up.
Check the clearance around the vents of the device to be certain there are no
blocking walls or cabinets which would limit the air flow.
• When displaying a High Definition signal from the YPbPr inputs or HDMI input, if
necessary, you can adjust the picture position to the center of the screen with
the cursor left/right or up/down buttons on the remote control.This may be
needed due to slight differences in output signals from different brands and types
of HD sources boxes.
Notes: Most High Definition receiver boxes also have picture-positioning controls in their
menu systems. If the TV cursor controls run out of range before the picture is correctly
positioned, the receiver box controls will need to be adjusted.
• Check if the source complies with a supported code.
• Increase the VOLUME.
• Check that the TV is not muted, press the mute button on the remote control.
• When no signal is detected, the TV automatically switches off the sound.
This is proper operation and does not indicate a malfunction.
• Adjust the contrast, color, tint and brightness setting.
Try another auto picture setting.
• Check the antenna connection.
• Check whether the batteries are working. Replace if necessary.
• Clean the remote control sensor lens on the monitor.
• Operating range between TV and the remote control should not be > 240".
• You can still use the buttons on the right side of your TV.
• Check if the remote control is in the correct mode.
• The infrared signals of the screen may influence the reception sensibility of other
peripherals.
Solution: replace the batteries of the remote control of other devices.
E.g. keep away a wireless headphone from within a radius of 50".
• Check if you have selected the correct VGA mode in your PC.
See HDMI connector, p. 58.