Contacting Compaq Support; Shipping Preparation - Compaq 1200US - Presario - Celeron 800 MHz Maintenance And Service Manual

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Contacting Compaq Support

Obtain the following information before contacting Compaq Reseller Support:
Product name
Product serial number
Purchase date
Conditions under which the problem occurred
Any error messages that have occurred
Hardware configuration
Type of printer connected
Hardware/software being used
Printed result of Computer Checkup (TEST)
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible

Shipping Preparation

To ship the computer, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette are
not exposed to electrical or magnetic fields while stored in transit.
2. Turn off the computer and external devices.
3. Disconnect the external devices from their power sources, then from the
computer.
Ensure that there is no diskette in the diskette drive, no PC
IMPORTANT:
Cards in the PC slots, and no CD in the CD-ROM drive.
4. Close the display and all exterior doors of the computer.
5. Pack the computer with sufficient packing material to protect it. Use the
original packing box or similar packaging.
Return to
Maintenance & Service Guide
Presario 1200 Series
| Notice | Preface
| Removal & Replacement Procedures
Pin Assignments
Compaq Diagnostics
Model: 1245
| Product Description
| Battery Pack Operations
page or Troubleshooting Index
| Troubleshooting
| Specifications
page.