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Juniper Care Plus
Juniper Care
Features and Benefits
Table 1: Juniper Care Plus Services Features and Benefits
Note: Juniper Care is the pre-requisite service product
Feature
Feature DeScriPtiON
Service Manager
Single point of contact for all service-related activities.
Manages the delivery of all entitled services in Juniper
Care Plus.
Expert to Expert Access
Provides access to a designated team of senior JTAC engineers
for all Priority 1 and Priority 2 issues on a 24x7 basis.
Junos Space Service
Service Insight is an intelligent application supported by Junos
Insight
Space which delivers proactive reports on Juniper Networks
Junos operating system devices. Proactive reports are
generated by Juniper and automatically sent to you.
Proactive reports include targeted proactive bug notification
and on demand End of life (EOl), End of Service (EOS), and
End of Engineering (EOE) reports.
Consulting Credits
Consulting credits provide you with a fixed number of consulting
credits from Juniper Networks expert consultants. You may
choose from a menu of prescriptive services comprised of:
• Configuration Analysis and Change review
• Design Change review
• Feature rollout Plan review
• Network Change Plan review
• Implementation Support
• Product Issue Impact review
• Software upgrade recommendation and review
• Product Health Check
Training credits
Provides you with access to knowledge transfer activities such
as webcasts and a fixed number of Juniper training credits
(JTCs) that can be used to gain access to any private or
publicly available, open enrolment, instructor-led , instructor-
led online, and E-learning courses at Juniper Networks
Education Centers or any participating Juniper Networks
Authorized Education Center (JNAEC) worldwide.
Focused Technical
Focused Technical Support is an offering that many
Support
customers choose to enhance their Juniper Care Plus service.
This offering provides you with access to a designated
(optional for fee
team of senior Juniper engineers with extensive experience
service)
and highly focused troubleshooting skills relevant to your
network profile and operational requirements. For additional
information, please visit: www.juniper.net/us/en/local/pdf/
datasheets/1000250-en.pdf
2
• Juniper Care Plus delivers proactive and personalized services,
evolves with your business initiatives and provides the highest
network availability
• Juniper Care improves staff productivity and decreases
operational costs through award winning 24x7 support
and automation
Figure 1: Juniper Technical Services overview
BeNeFit
Efficient resolution of service issues. Ensures that you are
represented within Juniper and that your organizational or IT
requirements are met.
Fast resolution of mission critical hardware and software
incidents significantly accelerates the mean time to resolution
(MTTr) resulting in high network availability.
Easily assess the risk to your network and proactively make
changes to avoid potential issues or minimize impacts when
issues do occur. Allows for careful and informed planning of
your network infrastructure evolutions.
Preempts exposure to known issues, not just by identifying and
resolving them, but by empowering organizations to anticipate
problems and take proactive measures to avoid them.
Matching your network's capability to your organization's
needs and goals results in network optimization, which means
achieving and accelerating time-to-value.
Consulting credits provide you with the expertise necessary to
plan your network evolution and ensure the success of network
upgrades, conversions, and migrations to Junos OS.
Significantly reduces the learning curve and helps
organizations keep pace with rapidly changing technologies.
Build and scale technical networking expertise quickly to align
with organizational objectives or IT goals.
Maximize MTTr for mission critical hardware and software
incidents within highly complex networks.
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