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Juniper CARE PLUS SERVICES Datasheet

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JuNIPEr CArE PluS SErvICES
Product Overview
In today's dynamic marketplace,
organizations are under constant
pressure to meet market demand
while maintaining or increasing return
on investment. IT departments are
being asked to align and deliver on the
organization's objectives and goals
while managing scarce resources and a
flat or decreasing IT budget.
Your network and IT infrastructure
are more than just support for your
organization—they are the backbone
of your success. With a strategy
of innovation and investment
opportunities, you need a high-
performance network to meet your
long-term goals.
Juniper Care Plus empowers organizations to meet today's challenges by delivering
proactive personalized services designed to maximize application reliability and avoid
incidents. This helps ensure that your network is always at optimum readiness, able to
evolve smoothly and effectively in response to the demands of your organization's goals.
Juniper Care Plus provides enhancements over and above a standard support contract.
• Do you need to lower the total cost of ownership?
• Is application reliability a priority?
• Are you looking for an efficient and effective skill set transfer?
• Would a single point of contact for all service-related activities be perceived as
beneficial?
• Do you have a goal to minimize network-based risk while maximizing the value of your
network investment?
If you answered "yes" to any or all of these questions, it is very likely that you will benefit
from Juniper Care Plus services.
Service Description
Juniper Care Plus keeps the network at optimum readiness through high touch support
(service manager), proactive automation tools to help automate and simplify the
network (Juniper Networks
®
such as training, network consulting, and account management—all mitigating risk
for organizations, providing application reliability, reducing the learning curve, and
accelerating time to value.
The prerequisite service product is Juniper Care. Having a Juniper Care contract in place
assures that the organization can take full advantage of all Juniper Care Plus features and
benefits.
Junos
®
Space Service Insight), and personalized services
DATASHEET
1

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Summary of Contents for Juniper JUNIPER CARE PLUS SERVICES

  • Page 1 Juniper Care Plus keeps the network at optimum readiness through high touch support opportunities, you need a high- (service manager), proactive automation tools to help automate and simplify the performance network to meet your network (Juniper Networks ® Junos ®...
  • Page 2: Features And Benefits

    Service Insight is an intelligent application supported by Junos Easily assess the risk to your network and proactively make Insight Space which delivers proactive reports on Juniper Networks changes to avoid potential issues or minimize impacts when Junos operating system devices. Proactive reports are issues do occur.
  • Page 3 Juniper resources can help answer questions Priority 1 - Critical related to the information delivered and perform quarterly reviews Juniper Networks defines a Priority 1 case as a total loss or for the bugs identified. continuous instability of mission critical functionality. This...
  • Page 4: Customer Network

    Consulting credits provide you with a fixed number of consulting • reduction in any capacity/traffic measurement function credits from Juniper Networks expert consultants. You may • Any loss of functional visibility, or diagnostic capability, or both apply your consulting credits to a menu of prescriptive services •...
  • Page 5: Service Specifications

    Juniper Networks Change Plan review service reviews your before the credits expire. network change plans and provides recommendations for • All Juniper Networks training credits must be redeemed in u.S. optimizing processes based on known best practices. Network dollars (uSD).
  • Page 6: Ordering Information

    Copyright 2010 Juniper Networks, Inc. All rights reserved. Juniper Networks, the Juniper Networks logo, Junos, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the united States and other countries. All other trademarks, service marks, registered marks, or registered service marks are the property of their respective owners.