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Summary of Contents for Dell Alienware 25
- Page 1 Alienware 25 320Hz Gaming Monitor AW2525HM Simplified Service Manual Model: AW2525HM Regulatory Model: AW2525HMt May 2025 Rev. A00...
- Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
- Page 3 Contents Safety instructions ............... .5 Before working inside your monitor .
- Page 4 Contacting Dell ........
- Page 5 Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor.
- Page 6 View of monitor Front view Figure 1. Front view of the monitor Table 1. Components and descriptions. Label Description Power button (with LED indicator) To turn the monitor on or off. A solid white light indicates that the monitor is turned on and functioning. Blinking white light indicates that the monitor is in Standby Mode.
- Page 7 Back view Figure 2. Back view of the monitor Table 2. Components and descriptions. Label Description VESA mounting holes (4) Wall-mount monitor using VESA-compatible wall mount kit. (100 mm x 100 mm) - behind attached VESA cover Regulatory label Lists the regulatory approvals. Stand release button Releases the stand from the monitor.
- Page 8 Label Description My Alienware QR code, serial See this label if you must contact Dell for technical support. The Service Tag is a number, and Service Tag label unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information.
- Page 9 Major components of AW2525HM monitor The following image shows the major components of monitor. Figure 4. Major components of monitor Table 4. Major components Callout Description Stand riser Stand base Back cover USB board Joystick board Main chassis Main board Power board Keypad board Middle frame...
- Page 10 Wiring connectivity diagram Figure 5. Wiring connectivity diagram Table 5. Wiring connectivity diagram Callout Description Lightbar cable Keypad cable Embedded DisplayPort (eDP) cable...
- Page 11 NOTE: Do not connect all cables to the computer simultaneously. It is recommended to route the cables through the cable- management slot before you connect them to the monitor. NOTE: Alienware monitors are designed to work optimally with Alienware-supplied inbox cables. Dell does not guarantee the video quality and performance if non-Alienware cables are used.
- Page 12 Disassembly and reassembly CAUTION: The information in this section is intended for authorized service technicians in the EMEA region. Dell prohibits users from disassembling the monitor, and any damage caused by unauthorized servicing will not be covered under the warranty.
- Page 13 Stand Removing the stand Prerequisites Follow the procedure in Before working inside your monitor. CAUTION: To prevent scratches on the screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. CAUTION: The following steps are specifically for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand.
- Page 14 Installing the stand Figure 10. Installing the stand Steps Align and insert the stand riser into the stand base until it snaps into place. 2. Open the screw handle at the bottom of the stand base and turn it clockwise to secure the stand assembly. Close the screw handle.
- Page 15 Back cover Removing the back cover Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. M4x10 Figure 11. Removing the back cover Steps Remove the four screws (M4x10) that secure the back cover to the display assembly. 2.
- Page 16 USB board Removing the USB board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. M3x6 Figure 13. Removing the USB board Steps Disconnect the USB cable and Joystick board cabel from the main board. 2.
- Page 17 Installing the USB board M3x6 Figure 14. Installing the USB board Steps Take one electrically conductive foam to the copper of the USB board. 2. Align the screw hole on the USB board with the screw hole on the back cover. Replace the two screws (M3x6) that secure the USB board to the back cover.
- Page 18 Joystick board Removing the Joystick board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the board. M3x6 Figure 15. Removing the Joystick board Steps Remove the two screws (M3x6) that secures the Joystick board to the back cover. 2.
- Page 19 Installing the Joystick board M3x6 Figure 16. Installing the Joystick board Steps Attach the joystick cap to the joystick board. Reattach the joystick board to the holder. Replace two screws (M3x6) that secure the Joystick board to the back cover. Adhere the joystick cable to the back cover.
- Page 20 Main chassis Removing the main chassis Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the board. Remove the Joystick board. M3x3 Figure 17. Removing the main chassis Steps Disconnect the lightbar cable and peel the aluminum foil to disconnect the eDP cable from its connectors. 2.
- Page 21 Installing the main chassis M3x3 Figure 18. Installing the main chassis Steps Align the screw holes on the main chassis with the screw holes on the display panel. 2. Connect the Keypad cable and eDP cable to the connectors of the display panel and main board. Replace the four screws (M3x3) that secure the main chassis to the display panel.
- Page 22 Middle frame and keypad board Removing the middle frame and keypad board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the board. Remove the Joystick board. Remove the main chassis.
- Page 23 Installing the middle frame and keypad board M3x5 M2x3.3 M2x2.4 Figure 20. Installing the middle frame and keypad board Steps Align the keypad board with the tabs on the middle frame. 2. Replace the one screw (M2x2.4) that secures the keypad board to the middle frame. Align the screw holes of the middle frame with the screw holes on the display panel and put it down, make sure that the Keypad cable is under middle frame and stick on the back of panel with tape.
- Page 24 Front bezel (trim) Removing the front bezel Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the board. Remove the Joystick board. Remove the main chassis. Remove the middle frame and keypad board.
- Page 25 Installing the front bezel Figure 22. Installing the front bezel Steps Align the front bezel with the tabs on the panel. 2. Snap the front bezel back into place. Next steps Install the middle frame and keypad board. 2. Install the main chassis.
- Page 26 Main board Removing the main board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the board. Remove the Joystick board. Remove the main chassis. Remove the middle frame and keypad board.
- Page 27 Installing the main board M3x6 Figure 24. Installing the main board Steps Connect the eDP cable and connective cable to the connector on the main board. Align the screw holes of the main board with the holes on the main chassis. Replace the three screws (M3x6) that secure the main board to the main chassis.
- Page 28 Power board Removing the power board Prerequisites Follow the procedure in Before working inside your monitor. 2. Remove the stand. Remove the back cover. Remove the board. Remove the Joystick board. Remove the main chassis. Remove the middle frame and keypad board.
- Page 29 Steps Remove the five screws (four for M3x6 and one for M4x8) and release the lightbar cable that secures the power board to the main chassis. 2. Disconnect the lightbar cable from the connector on the power board. Installing the power board M3x6 M4x8 Figure 26.
- Page 30 Install the main chassis. Install the Joystick board. Install the board. Install the back cover. Install the stand. Follow the procedure in After working inside your monitor.
- Page 31 Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and graphics card. ALIENWARE 25 320Hz GAMING MONITOR - AW2525HM GAME...
- Page 32 • Turn off the monitor and turn it on again. • A pixel that is permanently off is a natural defect that can occur in display technology. • For more information about Dell Monitor Quality and Pixel Policy, see Dell Support site at: https://www.dell.com/pixelguidelines...
- Page 33 Common Symptoms What You Experience Possible Solutions • Change the settings of the Preset Modes in the Game menu OSD Wrong Color Picture color is not good depending on the application. • Adjust the Gain/Offset/Hue/Saturation values under Game1/ Game 2/Game 3 in the Game menu OSD. •...
- Page 34 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing...
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