Dell Alienware 34 User Manual
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Dell Alienware 34 User Manual

Dell Alienware 34 User Manual

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Alienware 34 Gaming Monitor
AW3425DWM
User's Guide
Model: AW3425DWM
Regulatory Model: AW3425DWMc
March 2025
Rev. A00

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  • Page 1 Alienware 34 Gaming Monitor AW3425DWM User’s Guide Model: AW3425DWM Regulatory Model: AW3425DWMc March 2025 Rev. A00...

  • Page 2: Notes, Cautions, And Warnings

    WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Safety instructions ............... .5 About your monitor .
  • Page 4 Installing AWCC from the Dell Support website ........

  • Page 5: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that is shipped with your monitor.

  • Page 6: About Your Monitor

    About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some components may be optional and may not ship with your monitor. Some features may not be available in certain countries.

  • Page 7: Product Features

    Operating system compatibility Windows 10 and later* • *The operating system compatibility on Dell and Alienware branded monitors may vary based on factors such as: Specific release date when operating system versions, patches, or updates are available. • Specific release date when Dell and Alienware branded monitor firmware, software application, or driver updates are available •...

  • Page 8: Identifying Parts And Controls

    Identifying parts and controls Front view Figure 1 . Front view of the monitor Table 2 . Components and descriptions. Label Description Power button (with LED indicator) To turn the monitor on or off. A solid white light indicates that the monitor is turned on and is functioning.

  • Page 9: Back View

    Back view Figure 2 . Back view of the monitor Table 3 . Components and descriptions. Label Description VESA mounting holes (4) (100 mm x 100 Wall-mount the monitor using VESA-compatible wall mount kit. mm) - behind attached VESA cover Regulatory label Lists the regulatory approvals.

  • Page 10: Bottom View

    Label Description My Alienware QR code, serial number, and See this label if you need to contact Dell for technical support. The Service Tag label Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information.

  • Page 11: Monitor Specifications

    Monitor specifications Table 5 . Monitor specifications. Description Value Screen type Active matrix-TFT LCD Panel technology Vertical Alignment (VA) Technology Aspect ratio 21:9 Viewable image dimension Diagonal 864.3 mm (34.0 in.) Active Area Horizontal 797.22 mm (31.38 in.) Vertical 333.72 mm (13.13 in.) Area 266048.26 mm (412.02 in.

  • Page 12: Resolution Specifications

    Description Value Tilt /+21 ° ° Swivel Pivot ° ° Cable management NOTE: Do not mount or use this monitor in portrait (vertical) orientation or inverse (180°) landscape mount as it may damage the monitor. Security Security-lock slot (cable lock optional purchase) Alienware Command Center (AWCC) Resolution specifications Table 6 .

  • Page 13: Preset Display Modes

    Preset display modes Table 8 . DisplayPort preset display modes. Horizontal frequency Vertical frequency Sync polarity Display mode Pixel clock (MHz) (kHz) (Hz) (Horizontal/Vertical) IBM 720 x 400 31.47 70.08 28.32 VESA 640 x 480 37.50 75.00 31.50 VESA 640 x 480 31.47 59.94 25.18...
  • Page 14 Table 9 . HDMI preset display modes. Horizontal frequency Vertical frequency Sync polarity Display mode Pixel clock (MHz) (kHz) (Hz) (Horizontal/Vertical) IBM 640 x 480 31.47 59.94 25.18 IBM 720 x 400 31.47 70.08 28.32 VESA 640 x 480 37.50 75.00 31.50 VESA 800 x 600...
  • Page 15 Table 10 . PIP preset display modes. Horizontal frequency Vertical frequency Sync polarity Display mode Pixel clock (MHz) (kHz) (Hz) (Horizontal/Vertical) IBM 720 x 400 31.47 70.08 28.32 VESA 640 x 480 37.50 75.00 31.50 VESA 640 x 480 31.47 59.94 25.18 VESA 800 x 600...
  • Page 16 Table 11 . PBP preset display modes. Horizontal frequency Vertical frequency Sync polarity Display mode Pixel clock (MHz) (kHz) (Hz) (Horizontal/Vertical) IBM 720 x 400 31.47 70.08 28.32 VESA 640 x 480 37.50 75.00 31.50 VESA 640 x 480 31.47 59.94 25.18 VESA 720x480...

  • Page 17: Electrical Specifications

    Electrical specifications Table 13 . Electrical specifications. Description Value Video input signals HDMI/DP, 600 mV for each differential line, 100 Ω input impedance per differential pair 100 VAC to 240 VAC/50 Hz or 60 Hz ± 3 Hz/1.5 A (typical) Input voltage/frequency/current Inrush current 120 V: 40 A (maximum) at 0°C (cold start)

  • Page 18: Physical Characteristics

    NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. Dell cannot guarantee the video performance of cables that are not included with your Dell monitor, as it has no control over suppliers, materials, connectors, and manufacturing processes.

  • Page 19: Environmental Characteristics

    Environmental characteristics Table 15 . Environmental characteristics. Description Value Compliant Standards • RoHS-compliant BFR/PVC Reduce monitor (The circuit boards are made from BFR/PVC- • free laminates) • Arsenic-free glass and mercury-free for the panel only Temperature Operating C to 40 C (32 F to 104 °...

  • Page 20: Pin Assignments

    Pin assignments DisplayPort Figure 4 . 20-pin DisplayPort Table 16 . Pin assignments - DisplayPort. Pin number 20-pin side of the connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect...

  • Page 21: Hdmi 1/Hdmi 2 Port

    HDMI 1/HDMI 2 port Figure 5 . 19-pin HDMI 1/HDMI 2 port Table 17 . Pin assignments - HDMI 1/HDMI 2 port. Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1-...

  • Page 22: Universal Serial Bus (Usb) Interface

    Universal Serial Bus (USB) interface This section provides information about the USB ports available on your monitor. NOTE: This monitor is USB 5Gbps Type-B compatible. Table 18 . USB Ports Port Location 1 x Type B upstream Rear 2 x Type A downstream Bottom Power charging port - the port with capability if the device is icon;...

  • Page 23: Usb Downstream Port

    USB downstream port Figure 7 . USB Type-A downstream port. Table 21 . Pin assignments - USB downstream port. Pin number 9-pin side of the connector SSRX- SSRX+ SSTX- SSTX+ About your monitor...

  • Page 24: Plug-And-Play

    During the LCD monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, Dell Display Pixel Guidelines.
  • Page 25 Figure 8 . Correct sitting posture while using the monitor About your monitor...

  • Page 26: Handling And Moving Your Display

    Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow the guidelines that are mentioned below: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor.

  • Page 27: Maintenance Guidelines

    For best practices, follow the instructions that are listed below when unpacking, cleaning, or handling your monitor: • Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning tissue or solution suitable for cleaning Dell monitors.

  • Page 28: Setting Up The Monitor

    Setting up the monitor Connecting the stand CAUTION: The following steps are important to protect your screen. Follow the instructions to complete the installation. NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
  • Page 29 6. Attach the stand assembly to the display. • Fit the two tabs on the upper part of the stand to the groove on the back of the display. • Press the stand down till it snaps into place. Attach the stand assembly to the display Figure 15 .

  • Page 30: Using The Tilt And Height Adjustment

    Using the tilt and height adjustment NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. Tilt adjustment With the stand attached to the monitor, you can tilt the monitor for the most comfortable viewing angle.

  • Page 31: Organizing Your Cables

    Organizing your cables After attaching all required cables to your monitor and computer (see Connecting your monitor for cable attachment), route the cables through the cable-management slot on the stand. If a cable does not reach your computer when routing it through the slot, then connect the cable directly to the computer instead. Organizing cables Figure 20 .
  • Page 32 Connecting the DisplayPort (DP to DP) cable DisplayPort DP 1.4 Connecting the DisplayPort (DP to DP) cable Figure 22 . Connecting the HDMI cable HDMI HDMI Connecting the HDMI cable Figure 23 . Connecting the USB Type-B (Type-B to Type-A) cable Connecting the USB Type-B (Type-B to Type-A) cable Figure 24 .

  • Page 33: Securing Your Monitor Using Kensington Lock (Optional)

    Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (purchased separately), see the documentation that is shipped with the lock. NOTE: The following image is for the purpose of illustration only.

  • Page 34: Removing The Monitor Stand

    Removing the monitor stand CAUTION: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft, clean surface and handle it carefully. CAUTION: The following instructions are applicable only for the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the instructions that are included with the stand.

  • Page 35: Vesa Wall Mounting (Optional)

    VESA wall mounting (optional) Figure 27 . VESA wall mounting NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit. Refer to the instructions that come with the VESA-compatible wall-mounting kit. Place the display on a soft cloth or cushion at the edge of the desk. 2.

  • Page 36: Operating The Monitor

    Operating the monitor Power on the monitor Press the power button to turn on the monitor. Figure 28 . Power on the monitor Using the joystick control Use the joystick control at the bottom of the monitor to make On-Screen Display (OSD) adjustments. Figure 29 .

  • Page 37: Accessing The Menu Launcher

    Accessing the Menu Launcher When you move or press the joystick button, the Menu Launcher appears at the bottom center of the screen, allowing you to access the OSD menu and shortcut functions. To select a function, move the joystick button. Figure 30 .
  • Page 38 When the Menu Launcher is on, the OSD Status Bar appears at the top in the center of the screen, displaying the current settings of some OSD functions. Figure 31 . OSD Status Bar Operating the monitor...

  • Page 39: Using The On-Screen Display (Osd) Menu

    Using the On-Screen Display (OSD) menu Accessing the menu system After you change the settings, press the joystick button to save the changes before proceeding to another menu or exiting the OSD menu. NOTE: To exit the current menu item and return to the previous menu, move the joystick button to the left. Table 24 .
  • Page 40 Icon Menu and submenus Description GAME ENHANCE MODE The feature offers three functions to enhance your gameplay experience. OFF: To disable the functions under Game Enhance Mode. • TIMER: To disable or enable the timer at the upper left corner of the display. The •...
  • Page 41 Icon Menu and submenus Description ALIENVISION ALIENVISION provides a few display modes for gaming scenarios. You can go through the options to see the preview. By default, ALIENVISION is OFF. NOTE: More AlienVision options are available on using Alienware Command Center (AWCC).
  • Page 42 Icon Menu and submenus Description BRIGHTNESS/ Use this menu to activate BRIGHTNESS/CONTRAST adjustment. CONTRAST BRIGHTNESS BRIGHTNESS adjusts the luminance of the backlight. Move the joystick button to adjust the brightness level (from 0 to 100). NOTE: Manual adjustment of BRIGHTNESS is disabled when SMART HDR is activated and HDR content is displayed.
  • Page 43 Icon Menu and submenus Description INPUT SOURCE Use the input source menu to select between the different video signals that may be connected to your monitor. Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick button to confirm the selection.
  • Page 44 Icon Menu and submenus Description DISPLAY Use the DISPLAY menu to adjust the images. ASPECT RATIO Adjusts the image ratio to 21:9, AUTO RESIZE or 4:3. NOTE: This feature is disabled when PIP/PBP is activated. INPUT COLOR FORMAT Allows you to set the video input mode to: RGB: Select this option if your monitor is connected to a computer or a media player •...
  • Page 45 Icon Menu and submenus Description SMART HDR The SMART HDR (High Dynamic Range) feature enhances the display output by optimally adjusting contrast and the ranges of color and luminosity to resemble true-to-life visuals. • DESKTOP: Suitable for using the monitor with a desktop computer. MOVIE HDR: Suitable for the playback of HDR video content.
  • Page 46 Icon Menu and submenus Description PIP/PBP MODE Allows you to choose a PBP or PIP mode from the preset list, which provides different sizes and positions of the sub-window. The options are shown in graphic format, giving a quick understanding of various layout settings. Press the joystick button to confirm the selection.
  • Page 47 Icon Menu and submenus Description MENU Select this option to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen and so on. LANGUAGE Set the OSD display language to one of the eight languages: •...
  • Page 48 Icon Menu and submenus Description SHORTCUT KEY 1 Allows you to choose a feature from the provided list and set it as a shortcut key. Press the joystick button to confirm the selection. SHORTCUT KEY 2 SHORTCUT KEY 3 PRESET MODES •...
  • Page 49 Allows you to check if your monitor is functioning properly. RESET OTHERS Resets all settings under the OTHERS menu to the factory preset values. FACTORY RESET Resets all OSD settings to the factory defaults. MORE INFORMATION Select this option for DISPLAY INFO and DELL MONITOR SUPPORT. Operating the monitor...

  • Page 50: Osd Warning Message

    OSD warning message You will see the following message when the monitor does not support a particular resolution mode: Figure 32 . Warning message if a particular resolution mode is not supported This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the horizontal and vertical frequency ranges supported by this monitor.
  • Page 51 You will see the following message when you change the default setting of power saving features to SMART HDR or USB CHARGING for the first time after factory reset: Figure 36 . Warning message of changing the default setting NOTE: If you select Yes for either of the features mentioned above, the message will not appear the next time you change the settings of these features.
  • Page 52 Figure 41 . Warning message for no HDMI2 cable NOTE: The message may vary slightly depending on the selected input signal. You will see the following message when Factory Reset is selected: Figure 42 . Warning message for Factory Reset For more information, see Troubleshooting.

  • Page 53: Locking The Control Buttons

    Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and/or power button. 1. Move and hold the joystick button up/down/left/right for about 4 seconds until a pop-up menu appears. 2. Move the joystick button to select one of the following options: : The OSD menu settings are locked and not accessible.

  • Page 54: Setting The Maximum Resolution

    If you are using a non-Dell computer (laptop or desktop): • Go to the support site of your non-Dell computer and download the latest graphics card drivers. Go to the support site of your graphics card and download the latest graphic card drivers.

  • Page 55: Requirements To View Or Playback Hdr Content

    HDR capable application program must be used, such as Cyberlink PowerDVD 17, Windows 10/11 Movies & TV app. NOTE: To download and install the latest graphics driver that supports HDR content playback on your Dell desktop or laptop, see Drivers at Dell Support Site.

  • Page 56: Using Alienfx™ Function

    NOTE: If you do not see the monitor appearing on the AWCC Dashboard screen, go to OS Settings windows, click Apps then click on Installed apps, search for Alienware Command Center Package Manager to add the packages. 6. If the driver update is not reflecting in your computer, install AWCC from the Dell Support Site. Using AlienFX™ function...

  • Page 57: Installing Awcc From The Dell Support Website

    Installing AWCC from the Dell Support website 1. Go to Dell support site at Site, enter AW3425DWM in the search box. You will land on the product Drivers at Dell Support support page. 2. Go to Drivers & Downloads. Download the latest version of the Alienware Command Center application.

  • Page 58: Customization Of Vision Modes

    Customization of vision modes The AlienVision menu includes three Visions configurations: Vision 1, Vision 2, Vision 3. Each Vision configuration saves a different AlienVision effect settings, allowing you to quickly switch between them at any time. NOTE: To view the effects during features customization, toggle the PREVIEW switch to On. NOTE: Other product models may have different features supported.

  • Page 59: Display Configuration

    Display configuration Click the Display button to adjust the display settings. Table 27 . Display configuration. Feature Description Brightness Drag the sliders to make the adjustment. Refer to Brightness and Contrast. Contrast NOTE: These features may be disabled depending on the current HDR state. The Preset Modes dropdown list changes according to the state of Use HDR switch.

  • Page 60: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: Turn off both your computer and the monitor.

  • Page 61: Built-In Diagnostics

    Built-in diagnostics Your monitor has built-in diagnostic tools that help you determine if the screen abnormality or audible noise you are experiencing is an inherent problem with your monitor. Figure 47 . The message of Built-in diagnostics To run the built-in diagnostics: 1.

  • Page 62: Common Problems

    • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information about Dell Monitor Quality and Pixel Policy, see Dell Display Pixel Guidelines. Stuck-on pixels LCD screen has bright spots •...
  • Page 63 Possible solutions symptoms Safety-related Visible signs of smoke or • Do not perform any troubleshooting steps. issues sparks Contacting Dell immediately. • Intermittent Monitor malfunctions on and Ensure that the video cable connecting the monitor to the computer is • problems connected properly and is secure.
  • Page 64 Common What you experience Possible solutions symptoms Screen flickering There is some noticeable • Use the native resolution of your monitor (3440 x 1440 at 60 Hz) or a flickering in the displayed higher refresh rate. pictures • If the variable refresh rate (VRR) of your device is turned on, turn off variable refresh rate (VRR).

  • Page 65: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Table 30 . Universal Serial Bus (USB) specific problems. Common symptoms What you experience Possible solutions USB interface is not USB peripherals are not Check that your display is turned ON. • working working •...

  • Page 66: Regulatory Information

    Regulatory information FCC notices (U.S. Only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website at Dell Regulatory Compliance Home Page. EU product database for energy label and product information sheet AW3425DWM: https://eprel.ec.europa.eu/qr/2166949...

  • Page 67: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see Contact Support at Dell Support Site. NOTE: Availability varies by country, region, or product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information in your purchase invoice, packing slip, bill, or Dell product catalog.

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