Download
Share
Print this page
Dell AW3425DW User Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Monitor
  5. Alienware AW3425DW
  6. User manual
Dell AW3425DW User Manual

Dell AW3425DW User Manual

240hz qd-oled gaming monitor
Hide thumbs Also See for AW3425DW:

Advertisement

Quick Links

Download this manual
Alienware 34 240Hz QD-OLED Gaming
Monitor
AW3425DW
User's Guide
Model: AW3425DW
Regulatory Model: AW3425DWb
March 2025
Rev. A00

Advertisement

loading
Need help?

Need help?

Do you have a question about the AW3425DW and is the answer not in the manual?

Questions and answers

Related Manuals for Dell AW3425DW

Summary of Contents for Dell AW3425DW

  • Page 1 Alienware 34 240Hz QD-OLED Gaming Monitor AW3425DW User’s Guide Model: AW3425DW Regulatory Model: AW3425DWb March 2025 Rev. A00...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2025 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3 Contents Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 About your monitor .
  • Page 4 Installing AWCC from the Dell Support website . . . . . . . . . . . . . . . . .
  • Page 5 Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor.
  • Page 6 About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some components may be optional and may not ship with your monitor. Some features may not be available in certain countries.
  • Page 7 • Alienware Sticker Product features The Alienware AW3425DW gaming monitor is a Quantum Dot-Organic Light Emitting Diode (QD-OLED) display that uses Oxide Thin-Film Transistor (TFT) as active element. The monitor features include: • 868.2 mm (34.2 in.) viewable area (measured diagonally).
  • Page 8 Operating system compatibility • Windows 10 and later* * The operating system compatibility on Dell and Alienware branded monitors may vary based on factors such as: • Specific release date(s) when operating system versions, patches, or updates are available. Specific release date(s) when Dell and Alienware branded monitor firmware, software application, or driver updates are available •...
  • Page 9 Back view Figure 2. Back view of the monitor Table 3. Components and descriptions. Label Description Regulatory label Lists the regulatory approvals. VESA mounting holes (4) (100 mm Wall-mount the monitor using VESA-compatible wall mount kit. x 100 mm) - behind attached VESA cover Stand release button Releases the stand from the monitor.
  • Page 10 Label Description My Alienware QR code, serial See this label if you need to contact Dell for technical support. The number, and Service Tag label Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information.
  • Page 11 Monitor specifications Table 5. Monitor specifications. Description Value Screen type Color Active Matrix Panel technology Quantum Dots-Organic Light-Emitting Diode (QD-OLED) Technology Aspect ratio 21:9 Viewable image dimensions Diagonal 868.2 mm (34.2 in.) Active area Horizontal 800.06 mm (31.50 in.) Vertical 337.06 mm (13.27 in.) Area 269668.22 mm...
  • Page 12 -5° to 5° NOTE: Do not mount or use this monitor in portrait (vertical) orientation or inverse (180°) landscape mount as it may damage the monitor. Cable management Dell Display and Peripheral Manager compatibility Alienware Command Center (AWCC) Security Security-lock slot (for Kensington locks, purchased separately) Resolution specifications Table 6.
  • Page 13 Preset display modes Table 8. HDMI preset display modes. Display mode Horizontal frequency Vertical frequency Pixel clock (MHz) Sync polarity (kHz) (Hz) (Horizontal/Vertical) 640 x 480 31.47 59.94 25.18 640 x 480 37.50 31.50 720 x 400 31.47 70.08 28.32 800 x 600 37.88 60.32...
  • Page 14 Display mode Horizontal frequency Vertical frequency Pixel clock (MHz) Sync polarity (kHz) (Hz) (Horizontal/Vertical) 3440 x 1440 182.99 119.99 658.75 3440 x 1440 283.13 164.90 1019.28 3440 x 1440 374.38 239.98 1347.75 NOTE: This monitor supports NVIDIA G-SYNC Compatible. For more information about the graphic cards that can support NVIDIA G-SYNC Compatible feature, see NVIDIA GeForce Home Page.
  • Page 15 Electrical specifications Table 11. Electrical specifications. Description Value Video input signals HDMI/DP, 600 mV for each differential line, 100 Ω input impedance per differential pair Input voltage/frequency/current 100 VAC to 240 VAC/50 Hz or 60 Hz ± 3 Hz/2.8 A (typical) Inrush current 120 V: 30 A (maximum) at 0°C (cold start) •...
  • Page 16 • NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over different cable suppliers in the market, the type of material, connector, and process used to manufacture these cables, Dell does not guarantee video performance of cables that are not shipped with your Dell monitor.
  • Page 17 Environmental characteristics Table 13. Environmental characteristics. Description Value Compliant standards • RoHS-compliant BFR/PVC reduced monitor (The circuit boards are made from BFR/PVC-free • laminates.) Arsenic-free glass and mercury-free for the panel only • Temperature Operating 0°C to 40°C (32°F to 104°F) Non-operating •...
  • Page 18 Pin assignments DisplayPort Figure 4. 20-pin DisplayPort Table 14. Pin assignments - DisplayPort. Pin number 20-pin side of the connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR...
  • Page 19 HDMI port Figure 5. 19-pin HDMI port Table 15. Pin assignments - HDMI port. Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD...
  • Page 20 Universal Serial Bus (USB) interface This section provides information about the USB ports available on your monitor. NOTE: This monitor is USB 5Gbps compatible. USB 5Gbps functionality requires a USB 5Gbps-capable computer. Your monitor has the following USB ports: Table 16. USB ports. Port Location 1 x USB Type-B upstream...
  • Page 21 USB Type-A downstream port Figure 7. USB 5Gbps Type-A downstream port Table 20. Pin assignments - USB Type-A downstream port. Pin number Signal name VBUS StdA_SSRX- StdA_SSRX+ GND_DRAIN StdA_SSTX- StdA_SSTX+ Shell Shield USB-C downstream connector Figure 8. USB-C 5Gbps downstream port Table 21.
  • Page 22 During the QD-OLED monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel...
  • Page 23 Ergonomics CAUTION: Improper or prolonged usage of keyboard may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following guidelines when setting up and using your computer workstation: Position your computer so that the monitor and keyboard are directly in front of you as you work.
  • Page 24 Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. Disconnect all cables from the monitor. •...
  • Page 25 For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning tissue or solution suitable for cleaning Dell monitors.
  • Page 26 NOTE: Monitor damages due to improper cleaning methods and the use of benzene, thinner, ammonia, abrasive cleaners, compressed air, detergent of any kind will lead to a Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. •...
  • Page 27 Setting up the monitor Connecting the stand CAUTION: The following steps are important to protect your screen. Follow the instructions to complete the installation. NOTE: The stand assembly is not pre-installed when the monitor is shipped from the factory. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that are included with the stand.
  • Page 28 5. Open the protective cover on the monitor to access the VESA slot on the monitor. NOTE: Before attaching the stand assembly to the display, ensure that the front flap is fully opened to allow space for assembly. Figure 16. Open the protective cover 6.
  • Page 29 8. Lift the protective cover from the monitor. Figure 19. Lift the protective cover from the monitor Setting up the monitor...
  • Page 30 Using the tilt, swivel and height adjustment NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that are included with the stand. Tilt and swivel adjustment With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.
  • Page 31 Organizing your cables After attaching all required cables to your monitor and computer (see Connecting your monitor for cable attachment), route the cables through the cable-management slot on the stand. If a cable does not reach your computer when routing it through the slot, then connect the cable directly to the computer instead. Figure 22.
  • Page 32 Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dell-supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable-management slot before connecting them.
  • Page 33 Connecting the HDMI cable Figure 25. HDMI connection Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (purchased separately), see the documentation that is shipped with the lock.
  • Page 34 Removing the monitor stand CAUTION: To prevent scratches on the screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. CAUTION: The following steps are specifically for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand.
  • Page 35 VESA wall mounting (optional) Figure 29. VESA wall mounting NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit. Refer to the instructions that come with the VESA-compatible wall-mounting kit. Place the monitor panel on a soft cloth or cushion on a stable flat surface. 2.
  • Page 36 Operating the monitor Power on the monitor Press the power button to turn on the monitor. Figure 30. Power on the monitor Using the joystick control Use the joystick control at the bottom of the monitor to make On-Screen Display (OSD) adjustments. Figure 31.
  • Page 37 Joystick Description Returns to the upper-level menu or exits from the current menu. You can assign the four directional movements as Direct Key 1/2/3/4 to access a specific OSD function. For more information, see DIRECT KEY GUIDE. Figure 32. Joystick and Direct Keys Operating the monitor...
  • Page 38 Accessing the Menu Launcher When you press the joystick button, the Menu Launcher appears at the bottom center of the screen, allowing you to access the OSD menu and shortcut functions. To select a function, move the joystick button. Figure 33. Menu Launcher The following table describes the Menu Launcher functions: Table 24.
  • Page 39 When the Menu Launcher is on, the OSD Status Bar appears at the top in the center of the screen, displaying the current settings of some OSD functions. Figure 34. OSD Status Bar Normally, PANEL HEALTH displays a green dot. When a yellow dot is displayed, PIXEL REFRESH is suggested to be performed. For more information, see OLED PANEL MAINTENANCE.
  • Page 40 Icon Menu and submenu Description PRESET MODES Allows you to choose a preset color mode or create your own color modes. Figure 37. PRESET MODES menu STANDARD: Loads the default color settings of the monitor. This is the default preset •...
  • Page 41 Icon Menu and submenu Description GAME ENHANCE This feature offers three functions to enhance your gameplay experience. MODE Figure 38. GAME ENHANCE MODE menu OFF: Disables the functions under GAME ENHANCE MODE. • • TIMER: To disable or enable the timer at the upper left corner of the display. The timer shows the time remaining since the game starts.
  • Page 42 Icon Menu and submenu Description CONSOLE MODE Adjusts CONSOLE MODE to ON/OFF, COLOR, GAMMA, or SOURCE TONE MAP. Activating this feature gives the best gaming experience when playing console games. For more information, see Console mode (HDMI only). ON/OFF: Select ON or OFF to enable or disable the functions under •...
  • Page 43 Icon Menu and submenu Description This feature can shift the color of the video image to green or purple. This is used to adjust the desired flesh-tone color. Use the joystick button to adjust the hue level from 0 to 100. Higher levels increase the green shade of the video image, while lower levels increase the purple shade of the video image.
  • Page 44 Icon Menu and submenu Description BRIGHTNESS/ Use this menu to activate BRIGHTNESS/CONTRAST adjustment. CONTRAST Figure 41. BRIGHTNESS/CONTRAST menu NOTE: Manual adjustment of BRIGHTNESS or CONTRAST is disabled when SMART HDR is activated and HDR content is displayed. BRIGHTNESS The BRIGHTNESS feature adjusts the luminance of the display. Move the joystick button to adjust the brightness level (from 0 to 100).
  • Page 45 Icon Menu and submenu Description INPUT SOURCE Use the INPUT SOURCE menu to select between the different video signals that may be connected to your monitor. Figure 42. INPUT SOURCE menu Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick button to confirm the selection.
  • Page 46 Icon Menu and submenu Description ALIENFX LIGHTING Adjusts the LED light settings for the Alienware logo and Power button. Figure 43. ALIENFX LIGHTING menu Select a zone from the submenu before making any adjustments. The following illustrations show the lighting zones. Figure 44.
  • Page 47 Icon Menu and submenu Description ZONE 1: LOGO To specify a LED lighting color for the selected zone, select ON and then move the joystick button to highlight CUSTOM COLOR. Then press the joystick button to enter the submenu. ZONE 2: POWER Figure 46.
  • Page 48 Icon Menu and submenu Description The following table shows the color number and RGB codes used for the LED colors. Table 26. RGB codes used for the LED colors. To turn off the light for ZONE 1: LOGO, select OFF. For ZONE 2: POWER, you may specify to turn off the light when the monitor is in either on or standby mode, or both.
  • Page 49 Icon Menu and submenu Description DISPLAY Use the DISPLAY menu to adjust the images. Figure 48. DISPLAY menu ASPECT RATIO Adjusts the image ratio to 21:9, AUTO RESIZE, or 4:3. NOTE: This feature is disabled when PIP/PBP is activated. INPUT COLOR Allows you to set the video input mode to: FORMAT •...
  • Page 50 Do not power cycle the monitor. NOTE: When the monitor is processing HDR content, PRESET MODES, DARK STABILIZER, BRIGHTNESS, and CONTRAST are disabled. NOTE: AW3425DW does not support HLG. Allows you to turn DSC (Display Stream Compression) on or off. RESET DISPLAY Resets all settings under the DISPLAY menu to the factory defaults.
  • Page 51 Icon Menu and submenu Description PIP/PBP This feature brings up a window displaying images from another input source. Figure 51. PIP/PBP menu Table 27. PIP/PBP signal configuration Sub-Window Main Window HDMI 1 HDMI 2 — √ √ HDMI 1 — √...
  • Page 52 Icon Menu and submenu Description PIP/PBP MODE Allows you to choose a PBP or PIP mode from the preset list, which offers different sizes and positions for the sub-window. The options are displayed in graphic format, providing a quick overview of the various layout settings. Press the joystick button to confirm the selection.
  • Page 53 Icon Menu and submenu Description MENU Use this menu to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen and so on. Figure 54. MENU menu LANGUAGE Sets the OSD display language to one of the eight languages: •...
  • Page 54 Icon Menu and submenu Description LOCK With the control buttons on the monitor locked, you can prevent people from accessing the controls. Figure 55. Lock menu • MENU BOTTONS: All joystick functions are locked and not accessible by the user. POWER BUTTON: Only the Power button is locked and not accessible by the user.
  • Page 55 Icon Menu and submenu Description PERSONALIZE Figure 56. PERSONALIZE menu SHORTCUT KEY Select and follow the on-screen instructions to customize the Shortcut Keys in the Menu GUIDE Launcher. SHORTCUT KEY 1 Allows you to choose a feature from the provided list and set it as a shortcut key. Press the joystick button to confirm the selection.
  • Page 56 Icon Menu and submenu Description USB CHARGING Allows you to enable or disable USB function during monitor standby mode. Figure 57. USB CHARGING menu RESET Resets all settings under the PERSONALIZE menu to the factory defaults. PERSONALIZATION Operating the monitor...
  • Page 57 Icon Menu and submenu Description OTHERS Figure 58. OTHERS menu DDC/CI DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor parameters (brightness, color balance, etc.) through the software on your computer. You can disable this feature by selecting OFF. Enable this feature for the best user experience and optimum performance of your monitor.
  • Page 58 Icon Menu and submenu Description SELF-DIAGNOSTIC Use this feature to perform SCREEN TEST or/and FAN TEST, see Built-in diagnostics. RESET OTHERS Resets all settings under the OTHERS menu to the factory defaults. FACTORY RESET Resets all OSD settings to the factory defaults. MORE Use this menu to view monitor information or seek more monitor support.
  • Page 59 OSD warning message You will see the following message when the monitor does not support a particular resolution mode: Figure 63. Warning message if a particular resolution mode is not supported This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications the horizontal and vertical frequency ranges addressable by this monitor.
  • Page 60 You will see the following message when you set SMART HDR to OFF and later select any predetermined option (without the symbol) that increases power consumption: Figure 67. Warning message for changing the default setting NOTE: Once you select Yes, the message will not appear even if you choose any other predetermined option (without the symbol).
  • Page 61 You will see the following message if DP, HDMI 1, or HDMI 2 input is selected and the corresponding cable is not connected: Figure 71. Signal cable disconnected warning message NOTE: The message may vary slightly depending on the selected input signal. Activate the computer and wake up the monitor to gain access to the OSD.
  • Page 62 You will see the following message when FACTORY RESET is selected: Figure 74. FACTORY RESET warning message You will see the following message every 30 minutes when the built-in thermal sensor detects an abnormality: Figure 75. Abnormal thermal behavior warning message For more information, see Troubleshooting.
  • Page 63 Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and/or power button. Move and hold the joystick button up/down/left/right for about 4 seconds until a pop-up menu appears. Figure 76. Lock menu 2.
  • Page 64 HDR capable application program must be used, such as Cyberlink PowerDVD 17, Windows 10/11 Movies & TV app. NOTE: To download and install the latest graphics driver that supports HDR content playback on your Dell desktop or laptop, Drivers at Dell Support Site.
  • Page 65 Installed apps, search for the Alienware Command Center Package Manager to add the packages. 6. If the driver update is not reflecting in your computer, install AWCC from the Dell Support website. Installing AWCC from the Dell Support website...
  • Page 66 Adjusting the lighting effects Launch the AWCC application from the Start menu. 2. In the window of Dashboard view, click the monitor image of AW3425DW to access the device view. Select the LIGHTING panel. 4. Specify the lighting zone(s) in the preview window.
  • Page 67 Adjusting the gaming features Launch the AWCC application from the Start menu. 2. In the window of Dashboard view, click the monitor image of AW3425DW to access the device view. Select the GAME panel to customize the following features: General configuration •...
  • Page 68 Customization of vision modes Click the Vision 1, Vision 2, or Vision 3 button to enhance your gameplay experience by customizing your vision modes. Figure 80. AlienFX - Vision Table 29. Features of vision modes. Feature Description Vision Mode Toggle the Vision Mode switch to turn this feature on or off. Night: Improves contrast and clarity during dark game scenes.
  • Page 69 Setting Launch the AWCC application from the Start menu. 2. In the window of Dashboard view, click the monitor image of AW3425DW to access the device view. Select the SETTING panel to access the following features: Display configuration • •...
  • Page 70 Input configuration Click the Input button to configure the PIP/PBP settings. You can select an input source from the Current Input Source dropdown list. When you toggle the PIP/PBP switch to On, the options of preset PBP or PIP modes appear below the preview window, allowing you to select your preferred mode.
  • Page 71 Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: Turn off both your computer and the monitor.
  • Page 72 Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and graphics card. Figure 83. Built-in diagnostics menu Screen test To run the test: Move or press the joystick button to launch the Menu Launcher.
  • Page 73 • • Pixel that is permanently off is a natural defect that can occur in OLED technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Display Pixel Guidelines. Stuck-on pixels OLED screen has bright Cycle power On-Off.
  • Page 74 • Safety-related issues Visible signs of smoke or Do not perform any troubleshooting steps. • sparks • Contact Dell immediately. Intermittent problems Monitor malfunctions on • Ensure that the video cable connecting the monitor to the and off computer is connected properly and is secure.
  • Page 75 Common symptoms What you experience Possible solutions Screen flickering There is some noticeable Use the native resolution of your monitor (3440 x 1440 at 60 Hz) • flickering in the displayed or higher refresh rate. pictures • If the variable refresh rate (VRR) of your device is turned on, turn off variable refresh rate (VRR).
  • Page 76 • Use the compressed air to clear the dust particles or dirt from the vents. • Refresh/update the monitor firmware. Contact Dell for support. • Universal Serial Bus (USB) specific problems Table 34. Description of USB specific problems. Specific symptoms...
  • Page 77 Regulatory information FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at Dell Regulatory Compliance Home Page. EU product database for energy label and product information sheet AW3425DW: https://eprel.ec.europa.eu/qr/2220414...
  • Page 78 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

This manual is also suitable for:

Alienware 34