Handheld Devices; Why Are Handheld Applications Not Being Installed On Individual Handheld Devices - Novell ZENWORKS HANDELD MANAGEMENT 7 SP1 IR4 - ADMINISTRATION Administration Manual

NOTE: Be aware that changing the policy package's schedule or an individual
policy's schedule to run too frequently affects performance, depending on your
environment. The default schedule should be adequate for most situations.
If you have configured and enabled policies, but they have not been enforced
on individual handheld devices, consider the following:
1. When you configure and enable policies, ConsoleOne records the new
2. The ZENworks Handheld Management Server scans for new information
3. For Palm OS and Windows CE devices, the default Policy Package
Possible Cause: The ZENworks Handheld Management proxy service has not yet connected to
the ZENworks Handheld Management server.
Action: You can force an immediate connection to the ZENworks Handheld
Management server using the ZENworks Handheld Management Proxy
Console on the proxy service machine (the Windows machine that the
handheld device synchronizes with).
To force an immediate connection to the ZENworks Handheld Management
server: from the ZENworks Handheld Management Access Point service
installation directory
(
program files\novell\zfhap by default
Operations

Why are handheld applications not being installed on individual handheld devices?

Possible Cause: The Handheld Application object is not configured properly.
Action: Configure the Handheld Application object properly. For more information,
see
Possible Cause: The application has already been installed on the handheld device. ZENworks
Handheld Management does not re-install an application that is already
installed on the device.
information in the directory.
hourly, by default. You must wait for up to one hour to ensure that the
Handheld Management Server has received the policy changes,
depending on when the last scan was performed. Or, you can force an
immediate directory scan to ensure that the Handheld Management
Server receives the new policy changes by right-clicking the ZENworks
Handheld Management Service object, clicking Actions, then clicking
Scan Now.
Schedule is EventHandheldSync (whenever the handheld device
connects/synchronizes); for BlackBerry devices, the default Policy
Package Schedule is once per day. If you have changed the default Policy
Package Schedule, it might take longer to enforce the policy changes on
the associated handheld devices. In addition, if the handheld devices were
unable to connect to the ZENworks Handheld Management system
(because of connectivity problems, for example), you might need to
reconnect/resynchronize the devices.
, then click
Connect to Server
"Configuring a Handheld Application Object" on page
), run , click
console.exe
.
100.
Troubleshooting 151