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Virtual Environments
Some known issues with activation relate to virtual environments (VMware, VirtualPC, etc.) and running system
restore utilities. It is recommend that AdminStudio be installed on stable systems that are not run in virtual
environments and that are not re-imaged frequently.
Authenticated Proxy Support for Activation
AdminStudio 7.5 or later supports authenticated proxies for activation.
Offline Activation Via Email
If you are unable to activate through the automatic online method (due to firewalls, anti-virus software, or any other
reason), an email activation is required.
Task:
To perform offline activation via email:
1.
Attempt to activate AdminStudio through the Internet. If it cannot be completed, the activation wizard displays
a message explaining why it could not occur.
2.
Click the Proceed with offline activation button. The Offline Activation dialog box opens. The Request
text box contains your request text. The request text starts with
3.
Perform one of the following steps:
•
To copy the request text to the
Request text box must be selected when you do this. The activation wizard copies the request text to
your clipboard, enabling you to paste it into another application, such as Notepad. Send the request text
to the email address that is provided in the activation wizard.
•
To save the request text to a text file that you can email from a different
button. The wizard lets you save the text as a
that is displayed in the activation wizard.
•
To print the request
print the request text to your machine's default printer. Send the request text to the email address that is
provided in the activation wizard.
•
To email the request text to AdminStudio Support from the machine that is running the
activation
client. The body of the message contains the request text that AdminStudio Support needs. The To field
has the email address where you should send the message. Send the message.
When AdminStudio Support receives the email message from you, a representative will email to you a
message with the response text. If you still have time left in your trial period, you can use AdminStudio while
you wait for the message.
4.
When you receive the email message from AdminStudio Support and you are ready to complete the activation
process, launch AdminStudio to open the activation wizard.
AdminStudio 9.5 ZENworks Edition Installation Guide
clipboard, click the Copy button. Note that all of the text in the
text, click the Print button. The wizard uses your machine's default text editor to
wizard, click the E-mail button. The wizard opens a new email message in your default email
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<?xml version
file. Send the
.request
.request
Chapter 3: Activating Your Product
Activation Troubleshooting
, and it ends with
</Request>
machine, click the Save
file to the email address
.
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