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Summary of Contents for Mitel Unify OpenScape CP405T
- Page 1 Unify OpenScape Desk Phone CP405T Unify OpenScape Business User & Administator Guide 08/2024 A31003-C1000-U160-01-7619...
- Page 2 Notices The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Europe Limited. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries.
- Page 3 Important Notes Important Notes For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) Never open the telephone or a key module. Should you encounter any prob- lems, contact the responsible administrator.
- Page 4 Important Notes Software update During a software update, the phone must not be disconnected from the power supply unit or the phone line. An update action is indicated by messages on the display and/or by flashing LEDs. Care and cleaning instructions •...
- Page 5 Important Notes ........3 Symbols .
- Page 6 Voicemail ............. . . 32 Caller list .
- Page 7 Automatic connection setup (hotline) ......... . 59 Reserving a trunk .
- Page 8 Changing a number (after exchanging/ moving/relocating a phone) ....89 Fax details and message on answering machine ........90 Resetting services and functions (system-wide cancellation for a telephone).
- Page 9 Adjusting the speakerphone to the room acoustics ......116 Activating/deactivating the ringer ..........116 Language for system functions .
- Page 10 General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The required features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you as described, this may be due to one of the following reasons: •...
- Page 11 General information Service The service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist re- tailer or network administrator will be glad to assist you. If you experience problems or defects with the phone, please dial the service number for your country.
- Page 12 General information Team functions To increase the efficiency of telephony, your service personnel can configure va- rious Team functions such as pickup groups, hunt groups, and call distribution groups.
- Page 13 General information Icons used in the manual Tips Indicates additional important information in relation to handling. Displays for describing operation Selected action Original illustration on display Answer pere Andre Am Reject call Step-by-step illustration in the User Guide A dark background is not used in the step-by-step illustration in order to ensure legibility in the User &...
- Page 14 General information Action not selected Illustration on display Answer pere Andre Am Reject call Step-by-step illustration in the User Guide When an action is not selected, it will be shown right-aligned in a light color. The associated Softkey is also shown. The action can be executed by pressing the Reject call softkey without the action being selected.
- Page 15 Getting to know your OpenScape Desk Phone CP405T Getting to know your OpenScape Desk Phone CP405T Assembling and Installing the Phone Shipment • Telephone • Telephone foot • Handset • Handset cable • Subpackage: – Document "Installation and Quick Reference Guide" Please pay attention to the notes on power supply on Section , "Power supply".
- Page 16 Getting to know your OpenScape Desk Phone CP405T The user interface of your phone You can make and receive calls as normal using the handset. The graphic display permits intuitive operation of the phone page 23. Use the Menu key to open the Program/Service menu. Use the navigator to navigate conveniently through the applications on your telephone page 20.
- Page 17 Getting to know your OpenScape Desk Phone CP405T Ports on the underside of the phone Properties of your OpenScape Desk Phone CP405T Display type Grayscales Display 240*120 Pixel Illuminated display Full-duplex speakerphone function Headset USB secondary notification LED (red/green/orange) OpenScape Key Module 400 Optional...
- Page 18 Getting to know your OpenScape Desk Phone CP405T Key Module OpenScape Key Module 400 The OpenScape Key Module 400 is a key module attached to the side of the phone that provides an additional 16 additional illuminated keys in two levels. These keys can be programmed and used according to your needs page 21 ...
- Page 19 Getting to know your OpenScape Desk Phone CP405T Keys and controls Softkeys Function when key is pressed Activates the function of the left display option or opens another menu. Audio controls Audio keys Function when key is pressed :/É Activate/deactivate the loudspeaker page 39.
- Page 20 Getting to know your OpenScape Desk Phone CP405T Navigator This control allows you to navigate in lists and perform actions in the selected area. Operation Functions when key is pressed « Press the key. In menu: • Go down one level In lists and menus: Press the key.
- Page 21 Getting to know your OpenScape Desk Phone CP405T Programmable keys Your OpenScape Desk Phone CP405T has sixteen programmable keys. You can assign functions and phone numbers to them on two levels. Three of them are preassigned with functions by the system (Position 1: New message, Position 2: Redial, Position 16: Release), but the user can pro- gram them in a different way if it is requested.
- Page 22 Getting to know your OpenScape Desk Phone CP405T Dial pad The programmable keys on multi-line phones function as trunk keys page 97. In cases where text input is possible, you can use the dial pad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols.
- Page 23 Operating your OpenScape Desk Phone CP405T Operating your OpenScape Desk Phone CP405T The following descriptions provide an overview of how to operate your phone. Navigating in menus Activating an application You can use the mode keys page 19 to navigate to the main menu or to activate Call forwarding. ...
- Page 24 Operating your OpenScape Desk Phone CP405T Display Your OpenScape Desk Phone CP405T is equipped with a grey scale display page 17. Idle mode If there are no calls taking place or settings being made, your OpenScape Desk Phone CP405T is in idle mode.
- Page 25 Operating your OpenScape Desk Phone CP405T Explanation of the icons Icon Meaning The ringer is deactivated page 116 The "Do not disturb" function is activated page 79 œ The phone lock is activated page 82 You received new messages page 31 ...
- Page 26 Operating your OpenScape Desk Phone CP405T Program/Service menu Accessing the menu There are two ways to open the Program/Service menu on your communication system: 1. Press the menu key 2. In idle mode, press and the code for the function you want. Softkeys Menu Program/Service...
- Page 27 Operating your OpenScape Desk Phone CP405T Call forwarding Call forwarding Key Fri 09.08.19 13:10 Caller list Forwarding on CFNR on L ock phone To access the "Call forwarding" menu, press the Call Forwarding key above the Softkeys page 44. ...
- Page 28 Operating your OpenScape Desk Phone CP405T Telephony interface Telephony view Incoming call Your phone rings and the LED flashes green. Notification LED flashes Answer Select a function Andre Ampere using the Softkey Reject call When conducting a call: Call duration 5:10 Consult Andre Ampere...
- Page 29 Operating your OpenScape Desk Phone CP405T Telephony dialogs Connection-dependent conditions and situations, e.g. when your telephone rings, when dialing a number, or during a call, are depicted graphically on the display. Situation-dependent functions that automatically appear on the display can be selected and acti- vated with the 5-way navigator page 20.
- Page 30 Operating your OpenScape Desk Phone CP405T Appearance during en-bloc dialing Example: You have activated "Call preparation" page 34 and are entering a number. Date and time Fri 09.08.19 13:10 lease dial Dial the phone number Cancel Cancel entry Digits already entered...
- Page 31 Operating your OpenScape Desk Phone CP405T Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as, OpenScape Xpressions are displayed in this application in addition to messages received. Messages You can send short text messages to individual internal stations or groups.
- Page 32 Operating your OpenScape Desk Phone CP405T Voicemail If your telephone is connected to a voicemail system (such as Smart Voice Mail), the message icon will arrear on the screen to alert you that new messages have arrived. To play back your voicemail, follow the instructions on the display.
- Page 33 Operating your OpenScape Desk Phone CP405T Caller list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can also store external calls that you have answered in the caller list (contact your service personnel).
- Page 34 Operating your OpenScape Desk Phone CP405T Call preparation Activate the function "Call preparation" to use en-bloc dialing on your OpenScape Desk Phone CP405T. This means: You engage the line only after you have fully entered the number and confirmed. Activate/deactivating en-bloc dialing Press the menu key, select "Block Dialing On"...
- Page 35 Operating your OpenScape Desk Phone CP405T Call pop-up Activate the function "Call pop up" so that if you are on a call you are notified on the display by a popup about a second incoming call. Activating/deactiviating call pop up Prerequisite: "Second call"...
- Page 36 Operating your OpenScape Desk Phone CP405T Audio accessories Cordless headset Off Conf. unit Off...
- Page 37 Basic functions Basic functions Please read the introductory chapter "Getting to know your OpenScape Desk Phone CP405T" page 15 carefully before performing any of the steps described here on your phone. Answering a call Your OpenScape Desk Phone CP405T phone rings with the tone signal set when an incoming call is received.
- Page 38 Basic functions Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx.
- Page 39 Basic functions Switching to speakerphone mode Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key. " Set the call volume. Keep pressing the key until the desired volume is set. if nec.
- Page 40 Basic functions Making calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy Replace the handset. On-hook dialing Internal calls: Enter the station number. External calls: Enter the external code and the station number.
- Page 41 Basic functions Dialing with the headset connected Prerequisite: The headset is connected. internal: Enter the station number. External calls: Enter the external code and the station number. The headset key lights up. The connection is established as soon as your input is complete. Make sure your headset port is set up properly page 35.
- Page 42 Basic functions Ending a call Replace the handset. Rejecting calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The phone is ringing. The caller appears on the screen. Select using the Softkey.
- Page 43 Basic functions Calling a second party (Consult) You can call a second party while a call is in progress. The first party is placed on hold. Consult Select using the Softkey. Confirm. Call the second party. Return to the first party: Return to held call Select using the Softkey.
- Page 44 Basic functions Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or ex- ternal telephones (destinations). (External destinations require special configu- ration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.
- Page 45 Basic functions Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by ser- vice personnel) or that are received while another call is ongoing can be auto- matically forwarded to a specified telephone. At the idle menu: Select using the Softkey.
- Page 46 Basic functions Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network.
- Page 47 Basic functions Using Callback You can request a Callback if a station in the OpenScape Business network called is busy or if nobody answers. This also applies for external calls via ISDN ex- changes. This feature saves you from having to make repeated attempts to reach the user.
- Page 48 Enhanced phone functions Enhanced phone functions Answering calls Accepting a call with the headset Prerequisite: The headset is connected. The LED flashes when a call is received. Press the key shown. The LED lights up. Select using the Softkey and confirm the option shown. Answer Make sure your headset port is set up properly page 35.
- Page 49 Enhanced phone functions A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speakerphone mode. Lift the handset and answer the call.
- Page 50 Enhanced phone functions Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, enabling visitors to open the door themselves by en- tering a 5-digit code (using a DTMF transmitter or installed keypad).
- Page 51 Enhanced phone functions Activating the door opener Press Main Menu key. Program/Service Open the Program/Service menu page 25. Select and confirm the option shown. Feature Settings Select and confirm the option shown. Door opener on Dial the entrance telephone number. Enter the five-digit code.
- Page 52 Enhanced phone functions Making calls En-bloc sending/correcting numbers You can enter the number without the number being dialed straight away. This means that you can correct the number if necessary. The station number is only dialed at your specific request. Prerequisite: You have activated "Call preparation"...
- Page 53 Enhanced phone functions Using the caller list Detailed information, as well as a sample display entry are provided on page 33. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. Select using the Softkey. Caller list The most recent entry is displayed on the screen.
- Page 54 Enhanced phone functions Dialing a station number from the caller list Prerequisite: You are viewing detailed information on an entry. Select using the Softkey. Call Removing an entry from the caller list Prerequisite: You are viewing the detailed view of a call. Select and confirm the option shown.
- Page 55 Enhanced phone functions Using the LDAP Directory If configured (ask your service personnel), you can search for Directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been configured in the system. Lift the handset.
- Page 56 Enhanced phone functions The result is displayed If only one name is found, it is displayed. Select using the Softkey. Call If several names are found (max. 50), the first name is displayed. " Press, select and confirm the option shown, Scroll Next select and confirm the option shown.
- Page 57 Enhanced phone functions Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your service personnel). Press main menu key page 25. Select using the Softkey. Program/Service Select using the Softkey and confirm the option shown. Use speed dialing Enter a three-digit speed-dial number.
- Page 58 Enhanced phone functions Select and confirm the option shown. Change Select and confirm the option shown. Delete Select and confirm the option shown. Exit Talking to your colleague with a speaker call You can make a loudspeaker announcement through a loudspeaker if connect- ed (ask your service personnel), or to an internal user with a system telephone without any action on their part.
- Page 59 Enhanced phone functions Talking to your colleague with discreet calling If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with dis- play. You can listen in unnoticed and speak to the internal user without being over- heard by the other party (discreet calling).
- Page 60 Enhanced phone functions Assigning a station number (not for U.S.) If this function has been configured (contact your service personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called par- ty’s display.
- Page 61 Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.
- Page 62 Enhanced phone functions Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can pre- vent or allow a second call page 61 from being signaled by automatic camp- on during an ongoing call. At the idle menu.
- Page 63 Enhanced phone functions Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call.
- Page 64 Enhanced phone functions Holding external calls If you have programmed a hold key on your phone page 70, you can put ex- ternal calls on hold. Then all other stations can accept the call on the assigned trunk. Press the "Hold" key. The message of the relevant trunk appears (e.g.
- Page 65 Enhanced phone functions Conducting a Conference System conference allows up to eight participants in total, at the same time.These may be internal or external users. You can only add parties to or remove them from a Conference if you ini- tiated the Conference.
- Page 66 Enhanced phone functions Leaving a Conference Conference g Select using the Softkey. Select using the Softkey and confirm the option shown. Leave conference Replace the handset, if this feature is configured (contact your service person- nel). Ending a Conference Conference g Select using the Softkey.
- Page 67 Enhanced phone functions Recording a call If configured (contact your service personnel for details), you can record an ac- tive call. Prerequisite: You are on a call, the "Recording" key is configured page 70. Press the "Recording" key. The LED lights up. You and the other party hear an announcement that recording has started and as long as recording is still running, you hear an acoustic signal approx.
- Page 68 Enhanced phone functions Send trunk flash To activate ISDN-type services and features through the network carrier’s ana- log trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number.
- Page 69 Enhanced phone functions Using night answer When night answer mode is active, for example during a lunch break or after of- fice hours, all external calls are immediately forwarded to a specific internal tele- phone (night station). The night station can be defined by service personnel ( standard night answer service) or by you ( temporary night answer service).
- Page 70 Enhanced phone functions Programming a function key You can program frequently used functions, station numbers or procedures on your DeskPhone OpenScape 405T’s keys. Configuring function keys See also page 21. A list of all available functions is displayed, see the overview page 71.
- Page 71 Enhanced phone functions Overview of functions The functions are split into the following menus: • Destinations • Feature Settings • PIN and Authorization • Calls • More features The available functions depend on your configuration. If a function is miss- ing, contact your service personnel.
- Page 72 Enhanced phone functions Trunk group key: At least one trunk is free. ¤ All lines in this trunk group are occupied. View call charges: No chargeable calls have been set up since the last check. ¤ Chargeable calls have been set up since the last check. Call forwarding, Forward Line: £...
- Page 73 Enhanced phone functions Programming a procedure key Numbers and functions which require further input, i.e. which contain several op- erating steps, can be saved on a key on your telephone.The relevant service personnel must grant appropriate authorization. For example the function "Associated dial" page 60 together with the required ...
- Page 74 Enhanced phone functions Configuring repdial keys You can also program internal and external station numbers on the second level. The LED function is not available for internal station numbers on the second lev- el. To program the second level, you must program a "Shift" key page 70.
- Page 75 Enhanced phone functions Deleting function key programming Deleting a function/phone number/label Press and hold the required key. Select using the Softkey and confirm the option shown. Clear key...
- Page 76 Displaying and assigning call charges Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.
- Page 77 Displaying and assigning call charges Displaying call charges for another telephone (not for U.S.) If configured (contact your service personnel), you can also display and print chargeable calls for another phone (for instance for a pay phone). Call charges can be supported by the network. Prerequisite: You have programmed the function "Show call charges"...
- Page 78 Displaying and assigning call charges Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your service personnel have defined account codes for you. Press the menu key page 25. Select using the Softkey. Program/Service µ€...
- Page 79 Privacy/security Privacy/security Turning ringer cutoff on and off If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key). Activating Select using the Softkey and confirm the option shown Ringer cutoff.on...
- Page 80 Privacy/security Caller ID suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Select using the Softkey. Supress call ID Deactivate Select using the Softkey. Restore caller ID Your service personnel can activate/deactivate caller ID suppression for all phones.
- Page 81 Privacy/security Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Press the menu key page 25.
- Page 82 Privacy/security Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from using your phone during your ab- sence. You can see whether the function is activated or deactivated from the corre- sponding icon in the status bar on the display page 25.
- Page 83 Privacy/security Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones against unauthorized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.
- Page 84 More functions/services More functions/services Appointments function You can configure your phone to call you to remind you about appointments page 85. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.
- Page 85 More functions/services Using timed reminders Prerequisite: You have saved a reminder page 84. The saved time arrives. The phone is ringing. The appointment time is displayed. Reminder at 1200 Press key twice. Lift the handset and replace it again. If you do not answer the timed reminder, it is repeated five times and then deleted.
- Page 86 More functions/services Displaying and deleting messages you have sent Prerequisite: The recipient has not yet accepted a sent message. At the idle menu page 24. Select using the Softkey. View sent message Select using the Softkey. Message sent The text message is displayed. Select using the Softkey.
- Page 87 More functions/services Leaving an advisory message You can leave messages/advisory messages on your phone’s display for inter- nal callers that wish to contact you in your absence. When you receive a call, the message appears on the caller’s display. At the idle menu page 24.
- Page 88 More functions/services Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you pro- grammed the "View number of calls" key page 70. ¤ Press the " Calls in Q" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up.
- Page 89 More functions/services Changing a number (after exchanging/ moving/ relocating a phone) When configured (consult your service personnel),you can move your number to any other phone. Your phone to date is then assigned the old number of your new phone; the number including phone settings (e. g. programmed keys) are exchanged.
- Page 90 More functions/services Fax details and message on answering machine If a fax or answering machine is connected to your system and you have as- signed the "Fax details" function to a programmable key page 70, the key lights up when a fax or a message has been received. Deactivating signaling ¤...
- Page 91 More functions/services Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code: 97/#97 page 79 • Call forwarding, code 13, #1 page 44 ...
- Page 92 More functions/services Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •...
- Page 93 More functions/services Using functions in ISDN via code dialing (keypad dialing) If authorized (contact your service personnel), you can access ISDN functions in some regions using codes. Press the menu key page 25. Select using the Softkey. Program/Service Keypad dialing Select using the Softkey.
- Page 94 More functions/services Controlling connected computers/programs/ telephone data service If this function has been configured (contact your service personnel), you can control connected computers or programs running on them, such as hotel ser- vices or information systems, from your telephone. Prerequisite: You have set up a connection. Press the menu key page 25.
- Page 95 More functions/services Controlling relays (only for OpenScape Business) If this function has been configured (contact your service personnel), you can use up to four relays to enable/disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually or configure them to activate and deactivate automatically (after timeout).
- Page 96 Making calls in the team/executive/secretary configuration Making calls in the team/executive/ secretary configuration If configured (consult your service personnel), you belong to a team of subscrib- ers with multiple lines (multi-line page 11). Your phone features trunk keys (MULAP keys) page 97.
- Page 97 Making calls in the team/executive/secretary configuration Trunk keys Programmable keys on multi-line phones function as trunk keys. Every key pro- grammed as a "Trunk key" (key label: Transfer Trk) corresponds to a trunk with the result that you can configure up to six trunks in DeskPhone OpenScape 405T.
- Page 98 Making calls in the team/executive/secretary configuration Placing a call on hold on a trunk key and retrieving the held call Prerequisite: You are conducting a call via one of your group’s trunks. The "Hold" key has been programmed on your telephone page 70.
- Page 99 Making calls in the team/executive/secretary configuration Direct station selection key Each team member has a direct station selection key for every other team mem- ber. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off - the team member is not engaged in a phone call.
- Page 100 Making calls in the team/executive/secretary configuration Accepting a call for another team member £ Press the flashing DSS key or trunk key. Lift the handset. On-hook dialing: Speakerphone mode. Forwarding calls on trunks You can immediately forward internal or external calls to different internal or ex- ternal telephones (destinations).
- Page 101 Making calls in the team/executive/secretary configuration Deactivating call forwarding Open the Program/Service menu page 26. Forward Line: Off Select and confirm the option shown. ¤ Press the required trunk key. Enter the required trunk number. ¤ If available, press the "CFW MULAP" key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.
- Page 102 Making calls in the team/executive/secretary configuration Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are signaled only by the executive phone or by a second phone assigned to it.
- Page 103 Using team functions Using team functions If configured (consult your service personnel), your telephone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call Special features must be taken into consideration if your telephone oper- ates with OpenScape Business network environment page 108! ...
- Page 104 Using team functions You belong to multiple groups or to one group with trunk keys (in- cluding executive/secretary configuration) At the idle menu page 24. Leave group Select using the Softkey and confirm the option shown Join group Select using the Softkey and confirm the option shown. ¤...
- Page 105 Using team functions Accepting a call for another member of your team You can use your own telephone to accept calls for other telephones in your team, even while engaged in an ongoing call. To do this, contact your service personnel to find out if a pickup group has been configured.
- Page 106 Using team functions Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of sta- tions (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift Press the menu key page 26.
- Page 107 Using team functions Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. Press the menu key page 25.
- Page 108 Special functions in the network environment Special functions in the network envi- ronment If your telephone is operating in OpenScape Business, multiple OpenScape Business systems are interconnected via a LAN (Local Area Network, e. g. pro- prietary PC network). You are conducting a call via the LAN (PC network). In this instance, you must note certain particularities for some functions.
- Page 109 Special functions in the network environment Setting up "follow me" call forwarding You can activate/deactivate call forwarding for your phone page 44, in Open- Scape Business environment. At the idle menu page 24. Select using the Softkey and confirm the option shown. DISA intern (DISA) number of your OpenScape Business.
- Page 110 Special functions in the network environment Using night answer If authorized (contact your service personnel), you can define telephones in oth- er OpenScape Business communications platforms as the night answer page 69. At the idle menu page 24. Select using the Softkey and confirm the option shown.
- Page 111 Special functions in the network environment Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other OpenScape Business communications platforms page 103. Saving, displaying, and deleting telephones for the ringing group Press the menu key page 25.
- Page 112 Special functions in the network environment Controlling relays If this feature is configured (contact your service personnel), you can also control relays page 95 in other OpenScape Business communications platforms. Select using the Softkey and confirm the option shown. DISA intern Enter the (DISA) station number of the OpenScape Business, where you wish to control the relay.
- Page 113 Special functions in the network environment Opening a door If this feature is configured (contact your service personnel), you can also acti- vate the door opener in other OpenScape Business communication platforms page 50. At the idle menu page 24. ...
- Page 114 Individual phone configuration Individual phone configuration Adjusting display settings Adjusting the display to a comfortable reading angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Illuminated display During operation, e. g. when entering a number, the display automatically lights up.
- Page 115 Individual phone configuration Adjusting audio settings Optimize the audio settings on your OpenStage for your environment and ac- cording to your personal requirements. Adjusting the receiving volume during a call You are conducting a call. " Raise or lower the volume. Keep pressing the key until the desired volume is set. Save.
- Page 116 Individual phone configuration Adjusting the attention ring volume If you are part of a team with trunk keys, other calls can be signaled acoustically in the team during a call. You will hear the attention ring. " Press one of the keys shown in idle mode page 24.
- Page 117 Testing the phone Testing the phone Phone functions, testing You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Press the menu key page 25. Select using the Softkey. Program/Service µ€ Navigate to Phone test. Phone test Select using the Softkey and confirm the option shown.
- Page 118 Fixing problems Fixing problems Responding to error messages on the screen Possible cause: Invalid entry Station number is incorrect. Possible reaction: Enter correct station number. Possible cause: Not authorized Locked function selected. Possible reaction: Apply to service personnel for authorization for relevant function. Possible causes: Currently not possible Dialed a non-existent station number.
- Page 119 Fixing problems Possible cause 1: Key affects other layer If "Clear other layer" appears on the menu: you tried to program a function or internal station number with LED on a key that is already programmed on the second layer (for example, external station num- ber).
- Page 120 Repair and recycling concept, extending performance capability Repair and recycling concept, extending performance capability Obligations for Unify arising from this section are only valid in Germany. Recycling and disposal of equipment in the OpenScape Desk Phone family Return of OpenScape Desk Phone waste equipment. a) Legal and other foundations The take-back of equipment and spare parts is based on •...
- Page 121 Repair and recycling concept, extending performance capability Repair reliability and spare part supply Unify Software and Solutions GmbH & Co. KG guarantees repair support and spare part supply for up to 5 years following product discontinuation of the Open- Scape Desk Phone telephones. Extending performance capability The functionality of all OpenScape Desk Phone telephones can be extended fundamentally by means of software updates.
- Page 122 Repair and recycling concept, extending performance capability Troubleshooting Pressed key does not respond Check if the key is stuck. Telephone does not ring Check whether the "Do not disturb" function is activated on your telephone ("Do not disturb" appears on the screen page 25).
- Page 123 Key terms Key terms for another telephone ........76 for your telephone ..........76 Call duration ............. 76 Call forwarding ............44 MSN in CO ............46 Call log ..............33 Activating door opener ..........50 Call request .............. 33 Advisory message ...........
- Page 124 Key terms Direct station select ...........71 DISA ................ 92 Icons ..............130 Discreet calling ............59 messages ............25 Display angle ............114 status bar ............25 Display contrast ............. 114 Illuminated display ..........114 Display icons ............130 Incoming calls ............33 messages ............
- Page 125 Key terms assigning ............60 Ring tone ............... 115 correcting ............52 Ring transfer saving ..............74 in an executive/secretary team ....... 102 Ring volume ............115 Ringer cutoff ............79 Ringing group ............105 Room monitor ............81 Open listening ............39 Opening a door ............
- Page 126 Key terms Text message deleting/displaying ..........85 sending .............. 85 Three-party conference ........... 43 Timed reminder ............84 Timed reminder, answering ........85 Toggle/Connect ............43 Toggle/connect in the team ............98 Tone dialing ............. 66 Tone dialing (DTMF dialing) ........66 Trace call ..............
- Page 127 Overview of functions and codes Overview of functions and codes The following table lists all available functions, as shown on the display. If configured (contact your service personnel), functions can be activated interactively (select + confirm), via the Program/ Service menu (select + confirm or enter a code), or with function keys..
- Page 128 Overview of functions and codes ... Interacti- ... Via the Program/ vely Service menu Functions ... With page 26 (=display) a key µ€ µ€ Code Discreet Call DND on DND off Door opener on Door opener off DTMF dialing En-bloc dialing Dial Forwarding on...
- Page 129 Overview of functions and codes ... Interacti- ... Via the Program/ vely Service menu Functions ... With page 26 (=display) a key µ€ µ€ Code Night answer on Night answer off Open door Override Page Answer page (not for U.S.) Park a call Retrieve call Phone test...
- Page 130 Display icons ... Interacti- ... Via the Program/ vely Service menu Functions ... With page 26 (=display) a key µ€ µ€ Code Suppress call ID Restore caller ID Tel. data service Temporary MSN (not for U.S.) Temporary Phone Timed reminder on Timed reminder off Toggle/Connect Trace call...
- Page 131 © 2024 Mitel Networks Corporation. All Rights Reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trademarks herein are the property of their respective owners.
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