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HP 11-ak0010nr User Manual
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HP 11-ak0010nr User Manual

HP 11-ak0010nr User Manual

11.6-inch hd laptop, intel celeron n4000
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Summary of Contents for HP 11-ak0010nr

  • Page 1 User Guide...
  • Page 2 Intel, Celeron, and Pentium are trademarks of bound by the terms of the HP End User License Not all features are available in all editions or Intel Corporation in the U.S. and other Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5 Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
  • Page 6 Processor configuration setting (select products only)
  • Page 7 Airplane mode key ......................14 Operating system controls ..................... 14 Connecting to a WLAN ........................15 Using HP Mobile Broadband (select products only) ................16 Using GPS (select products only) ...................... 16 Using Bluetooth wireless devices (select products only) ..............16 Connecting Bluetooth devices ..................
  • Page 8 Running on battery power ........................... 29 Using HP Fast Charge (select products only) ..................29 Displaying battery charge ......................... 30 Finding battery information in HP Support Assistant (select products only) ........30 Conserving battery power ......................... 30 Identifying low battery levels ......................30 Resolving a low battery level ......................
  • Page 9 Using antivirus software ........................39 Using firewall software ........................39 Installing software updates ..........................40 Using HP Device as a Service (select products only) ................... 40 Securing your wireless network .......................... 40 Backing up your software applications and information ..................40 Using an optional security cable (select products only) ..................
  • Page 10 Backing up information and creating recovery media ..................48 Using Windows tools ......................... 48 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..48 Restoring and recovery ............................49 Restoring, resetting, and refreshing using Windows tools .............. 49 Recovering using HP Recovery media ....................
  • Page 11 United Kingdom ......................57 Australia .......................... 57 Worldwide ........................57 Useful accessibility resources and links ......................58 Organizations ............................ 58 Educational institutions ........................58 Other disability resources ......................... 58 HP links .............................. 58 Contacting support .............................. 59 Index ................................60...
  • Page 13 ● HP PC Diagnostics Windows ● HP Recovery Manager and the HP Recovery partition ● This guide notes where features or functionality may not be provided with your operating system. You can upgrade your operating system at any time to enable additional features and functionality. For additional information about the features and functionality of your operating system, or to get information about upgrading your operating system, go to http://www.microsoft.com.
  • Page 14 *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.
  • Page 15 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: Type device manager in the taskbar search box, and then select the Device Manager app. ▲...
  • Page 16 Right side Component Description HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
  • Page 17 For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 18 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...
  • Page 19 Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using TouchPad and touch screen gestures on page Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.
  • Page 20 Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Chapter 2 Getting to know your computer...
  • Page 21 Button and speakers Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●...
  • Page 22 Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.
  • Page 23 Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Helps prevent side-angle viewing from onlookers.
  • Page 24 Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Model number Product ID Serial number Warranty period...
  • Page 25 Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use.
  • Page 26 In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network ●...
  • Page 27 Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.
  • Page 28 Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.
  • Page 29 NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device. NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on.
  • Page 30 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.
  • Page 31 For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio- out (headphone)/audio-in (microphone) combo jack on your computer.
  • Page 32 Connect the other end of the cable to the high-definition TV or monitor. Press to alternate the computer screen image between four display states: PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ●...
  • Page 33 Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product.
  • Page 34 Navigating the screen You can navigate the computer screen using one or more of the following methods: Use touch gestures directly on the computer screen. ● Use touch gestures on the TouchPad. ● Use an optional mouse or keyboard (purchased separately). ●...
  • Page 35 Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your ● fingers together. Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your ●...
  • Page 36 Three-finger tap (TouchPad and Precision TouchPad) By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the TouchPad zone to perform the gesture. To change the function of this gesture on a Precision TouchPad, select Start, select Settings, select Devices, and then select Touchpad.
  • Page 37 Three-finger swipe (TouchPad and Precision TouchPad) By default, the three-finger swipe switches between open apps and the desktop. Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open windows.
  • Page 38 One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ●...
  • Page 39 Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
  • Page 40 Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. Right-click the Power icon , and then select Power Options. In the left pane, select Choose what the power buttons do (wording may vary by product). Depending on your product, you can enable Hibernation for battery power or external power in any of the following ways: Power button—Under Power and sleep buttons and lid settings (wording may vary by product),...
  • Page 41 When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full ● capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Using the Power icon and Power Options...
  • Page 42 – or – Select the question mark icon in the taskbar. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: HP Battery Check ●...
  • Page 43 Exit Hibernation by pressing the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). Type support in the taskbar search box, and then select the HP Support Assistant app.
  • Page 44 When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery ● When you connect the computer to external power: The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance.
  • Page 45 ● You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard.
  • Page 46 (select products only) is parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.
  • Page 47 Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes ● CAUTION: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, hydrogen peroxide, naphtha, and hydrocarbon solvents are not included in the product.
  • Page 48 Back up your information to an external drive. – Remove all discs and all external media cards, such as memory cards. – Turn off and then disconnect all external devices. – Shut down the computer. – Take along a backup of your information. Keep the backup separate from the computer. ●...
  • Page 49 Additional passwords can be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.
  • Page 50 Setting Setup Utility (BIOS) passwords Password Function Administrator password Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot ● access Setup Utility (BIOS). Power-on password Must be entered each time you turn on or restart the ●...
  • Page 51 For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 52 Using HP Device as a Service (select products only) HP DaaS is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues.
  • Page 53 To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 54 If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 55 The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
  • Page 56 If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 57 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
  • Page 58 Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 59 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
  • Page 60 You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive, as follows: Go to http://www.hp.com/support.
  • Page 61 HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...
  • Page 62 AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 63 Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...
  • Page 64 13 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
  • Page 65 Accessibility HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in everything we do. Here are some examples of how we are putting differences to work to create an inclusive environment focused on connecting people to the power of technology throughout the world.
  • Page 66 HP is committed to increasing accessibility awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specific situation—a variety of assistive technologies make HP products easier to use.
  • Page 67 Assistive Technologies sorted by impairment type ● Assistive Technologies sorted by product type ● Assistive Technology vendors with product descriptions ● Assistive Technology Industry Association (ATIA) ● Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
  • Page 68 United Kingdom ● Australia ● Worldwide ● United States Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the procurement of ICT, perform market research to determine the availability of accessible products and services, and document the results of their market research. The following resources provide assistance in meeting Section 508 requirements: www.section508.gov ●...
  • Page 69 Europe EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)" has been released. Background: The three European Standardization Organizations have set up two parallel project teams to carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."...
  • Page 70 NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page does not imply endorsement by HP.
  • Page 71 Time. Customers with other disabilities or age-related limitations who have questions about technical support ● or accessibility of HP products, choose one of the following options: Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. –...
  • Page 72 HP 3D DriveGuard 33 connecting to LAN 17 identifying 5 HP Assistive Policy 53 connector, power 4 HP Device as a Service (HP DaaS) 40 control zone 7 HP Fast Charge 29 backing up software and corporate WLAN connection 15...
  • Page 73 IMEI number 16 wireless certification 13 power MEID number 16 WLAN 13 battery 29 HP PC Hardware Diagnostics UEFI left control zone, identifying 7 external 31 downloading 45 left side components 5 power button, identifying 9 starting 45 lights power connector, identifying 4...
  • Page 74 security cable, installing 40 three-finger tap 24 wireless light 14 serial number, computer 12 two-finger slide 23 wireless network (WLAN) service labels, locating 12 two-finger tap 23 connecting 15 Setup Utility (BIOS) passwords 38 TouchPad zone, identifying 7 corporate WLAN connection 15 shipping the computer 35 transfer data 21 functional range 15...

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