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Reference Guide HP Notebook Series Document Part Number: 370697-001 June 2004 This guide explains how to set up, operate, maintain, and troubleshoot your notebook. It also provides information on battery pack and power management, external device connections, and modem and network connections. The last chapter provides additional reference material on modem commands, safety, and regulatory information.
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Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
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Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Reference Guide HP Notebook Series First Edition June 2004 Reference Number: ze4900/nx9020/nx9030/nx9040 Document Part Number: 370697-001...
Contents 1 Getting Started with Your Notebook Identifying Parts of the Notebook ....1–1 Front Panel and Right Panel Components ..1–2 Left Panel and Back Panel Components .
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Contents Using CDs or DVDs......2–10 To Insert or Remove a CD or DVD... . . 2–10 To Play DVD Movies .
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Contents 4 Modem and Network Connections Using the Modem....... 4–1 To Connect the Modem .
Getting Started with Your Notebook Identifying Parts of the Notebook Components included with the notebook may vary by geographical region and the features you selected. The following tables identify the standard external components included with most notebook models. Find the illustrations that closely match your notebook to identify your components.
Getting Started with Your Notebook Front Panel and Right Panel Components Main status lights (left to right): CD-ROM, DVD, or other drive power mode, hard drive activity, and battery TouchPad, scroll pad, Click Battery pack buttons, and an on-off button Power button: turns the notebook Wireless on-off button and on and off...
Getting Started with Your Notebook Left Panel and Back Panel Components AC adapter jack RJ-11 jack: connects the modem cable Universal serial bus (USB) ports PC Card and CardBus slot and button (select models only; location varies by model) RJ-45 jack: connects a network IEEE 1394 port cable (select models only)
Getting Started with Your Notebook Bottom Panel Components Hard drive Reset button Battery latch Mini PCI cover (no user parts inside) RAM (memory) cover CAUTION: To prevent an unresponsive system and the display of a Ä warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country.
Getting Started with Your Notebook Status Lights The notebook includes a number of status lights that report power and battery status, drive activity, and keyboard functions such as Caps Lock and Num Lock. The following diagram shows the main status lights on the front of the notebook.
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Getting Started with Your Notebook The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. Caps Lock On: Caps Lock is active. Num Lock On: Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) Keypad Lock On: The embedded keypad is active (Fn+F8).
Getting Started with Your Notebook Setting Up Your Notebook WARNING: To reduce the risk of serious injury, read the Safety & Å Comfort Guide. It describes proper workstation setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information.
Getting Started with Your Notebook Step 2: Connect AC Power CAUTION: Use only the AC adapter included with your notebook (or Ä other approved adapter that meets the power requirements of the notebook). Using the wrong AC adapter could damage the notebook or adapter, cause data loss, and may void your warranty.
Getting Started with Your Notebook Step 3: Connect a Phone Line 1. Make sure the telephone line is an analog line, sometimes called a data line. (Do not use a digital line.) 2. Connect the telephone cord (RJ-11) into a telephone jack. 3.
Getting Started with Your Notebook Step 4: Turn On the Notebook Press the power button above the left side of the keyboard. The notebook boots up, and Windows starts automatically. If your notebook does not turn on when operating on battery power, the battery pack may be out of power.
Getting Started with Your Notebook Step 5: Set Up Windows Your notebook has the Microsoft Windows operating system preinstalled on its hard drive. The first time you turn on your notebook, the Windows Setup program runs automatically and includes opportunities to customize your setup. 1.
Basic Operation Operating Your Notebook You can start and stop your notebook by using the power button. At other times, power considerations, types of active connections, and startup time may cause you to use alternative methods to start or stop your notebook. This chapter describes several methods. Reference Guide 2–1...
Basic Operation Default Power Settings Power mode To enter this mode Function ON—Power status Briefly press the power Powers on the notebook. light will turnon. button. OFF—Power status Select Start > Turn Off Powers off the notebook. light will turn off. Computer >...
Basic Operation To Reset the Notebook Occasionally, you may find that Windows or the notebook has stopped responding and will not let you turn off the notebook. If this happens, try the following procedures in this order: If possible, shut down Windows. Press then select ctrl+alt+del, Shut Down >...
Basic Operation To Use the TouchPad The TouchPad includes an on-off button so you can turn off the TouchPad to avoid moving the pointer accidentally when you are typing. The indicator light turns off when you turn off the TouchPad. Click buttons.
Basic Operation To Use the Tap to Click Function of the TouchPad The Tap to Click function of your TouchPad is enabled by default. To disable it, follow the instructions included here: 1. Select Start > Control Panel > Printers and Other Hardware > Mouse.
Basic Operation To Use the Function Hot Keys The combination of the key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold press the appropriate second key, then release both keys. This hot key Does this Fn+F1...
Basic Operation To Use the One-Touch Buttons Your notebook includes 5 One-Touch buttons that can start any application or open a document or Web site by pressing a single key. Press a One-Touch button to open the corresponding application, document, or Web site. To program a One-Touch button: 1.
Basic Operation To Use the Windows and Applications Keys The Windows key brings up the Windows Start menu. This is the same as selecting the Start button on the taskbar. The Applications key brings up the shortcut menu for the selected item.
Basic Operation To Type Alternate Graphics Using the ALT GR Key Non-U.S. keyboards have an key to the right of the ALT GR spacebar and keys on the keyboard that show International characters. These special characters appear on the lower-right corner of some keys on the keyboard.
Basic Operation Using CDs or DVDs To Insert or Remove a CD or DVD CAUTION: Do not remove a CD or DVD while the notebook is reading Ä it, or the notebook could stop responding and you could lose data. To avoid damage to the disk or drive, be sure to press the CD or DVD firmly onto the spindle.
Basic Operation To Play DVD Movies If your notebook is equipped with a DVD or other DVD readable drive, it also includes DVD player software that lets you play DVD movies. » Select Start > All Programs > Multimedia > DVD Player > InterVideo WinDVD.
Basic Operation To Write to DVD Media (Select Models Only) If your notebook is equipped with a DVD+RW/R and CD-RW Combo Drive, you must install your DVD burning software from the CDs included with your notebook before you can write to DVD media.
Basic Operation Securing Your Notebook To Set Up Password Protection You can protect your notebook from access by another user when you set up password protection, which is available through Windows and through the BIOS Setup utility. See “Configuring Your Notebook” in the “Troubleshooting”...
Basic Operation To Attach an Optional Security Cable Your notebook includes a built-in connector to secure the notebook with a cable and a lock (such as the Kensington MicroSaver lock system, available at many computer stores). 1. Wrap the cable around a secure object. 2.
Basic Operation To Lock the Hard Drive The notebook enables you to lock its internal hard drive to help keep your information secure. CAUTION: When you enable the hard drive lock, the current BIOS Ä user password (or administrator password if that is the only password set) is encoded on the hard drive.
Basic Operation Put the notebook in Standby or shut it down before transporting it. This turns off the hard drive. A drop of a few inches onto a rigid surface while the hard drive is operating could destroy data or damage the drive. Carry the notebook in a padded case to protect against bumps and jolts.
Basic Operation To Extend the Life of the Display Set the display brightness to the lowest comfortable level Fn+F1 When working at your desk, connect an external monitor and turn off the internal display (press the optional TV Now! One-Touch button at the top of the keyboard). If you are not using an external monitor, set the Turn off monitor timeouts (for both AC and battery pack operation) to the shortest comfortable interval.
Battery Packs and Power Management Managing Power Consumption When you are running your notebook on battery power, you can maximize operating time without compromising performance. Your notebook is designed to help you reduce power consumption and extend battery life. During idle periods, the notebook automatically enters power-saving modes after specified timeout periods.
Battery Packs and Power Management How the Notebook Manages Power Automatically Your notebook enters Hibernation and Standby automatically, and turns off the hard drive and display based on values set in Windows. When this occurs The result is To resume No keyboard, pointing Display turns off.
Battery Packs and Power Management To Change Timeout Settings and Create Power Schemes You can adjust the length of timeouts after which your notebook automatically shuts down components or enters a power-saving mode. You can also save these settings as a power scheme. 1.
Battery Packs and Power Management From the Windows Control Panel » Select Start > Control Panel > Performance and Maintenance > Power Options, then select the Power Meter tab to see the battery status. The Alarms and Advanced tabs provide additional power information options. On the battery pack 1.
Battery Packs and Power Management To Recharge the Battery Pack CAUTION: The AC adapter is normally warm when plugged into an Ä AC outlet. The notebook is normally warm while recharging. Do not recharge the notebook in a briefcase or other confined space, or the battery pack could overheat.
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Battery Packs and Power Management If your notebook has a wireless on-off button, turn off the wireless function when you are not using it. Press the wireless on-off button to turn off the light. If you have a PC Card, such as a network card, remove it when you are not using it.
Battery Packs and Power Management Disposing of a Used Battery Pack WARNING: There is a risk of fire and chemical burn if a battery pack Å is handled improperly. Do not disassemble, crush, or puncture a battery pack or short the contacts on a battery pack. Do not expose a battery pack to temperatures higher than 60°C (140°F) or dispose of a battery pack in water or fire.
Modem and Network Connections Using the Modem You can connect your modem to a telephone line and communicate throughout the world. You can explore the Internet, send and receive e-mail messages, and use your notebook to send and receive faxes. Your notebook contains several software programs that work with your modem: Internet Explorer, for browsing the World Wide Web Outlook Express, for sending and receiving e-mail messages...
Modem and Network Connections To Connect the Modem CAUTION: Your built-in modem may not work with multiple phone Ä lines or a private branch exchange (PBX), cannot be connected to a coin-operated telephone, and does not work with party lines. Some of these connections may result in excess electrical voltage and could cause a malfunction in the internal modem.
Modem and Network Connections Special Restrictions in Certain Countries Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period you must wait before trying again differ from country to country. Check with your telephone company.
Modem and Network Connections To Change Your Modem Settings The modem is already set up to be compatible with telephone systems and modems in most areas. However, in some situations, you may have to change modem settings to match local conditions.
Modem and Network Connections Connecting to a Local Area Network (LAN) You can connect to local area networks (LANs). LANs give you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet. To connect to a LAN: 1.
Modem and Network Connections Making Wireless Network Connections (Select Models Only) If your notebook includes a wireless on-off button, you can connect by radio to an 802.11 wireless local area network (WLAN) and access computers and other resources on the network.
Modem and Network Connections To Turn Wireless Communication On and Off For instructions to enable WLAN communications, refer to the Go Wireless booklet included with your notebook (select models only). Wireless networks and cellular modems are examples of devices that use wireless communication. Such devices may be restricted in some situations or environments, such as when traveling in an airplane.
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Modem and Network Connections Turning Off Communication and Ending a Connection 1. Close any files that reside on other network notebooks. 2. To turn off the wireless 802.11 communication without turning off the notebook, press the wireless on-off button. -or- Right-click the wireless network connection icon in the taskbar, then select Disable.
Add-On Devices Connecting External Devices To Insert or Remove a PC Card The notebook PC Card slot supports standard Type II and Type III PC Cards (PCMCIA and CardBus). The location and number of the PC Card slots vary by model series.
Add-On Devices Removing a PC Card CAUTION: Before removing a PC Card, you must use the Eject Ä Hardware or Safely Remove Hardware icon in the taskbar, or shut down the notebook. Otherwise, you could lose data. 1. Select the Eject Hardware or Safely Remove Hardware icon in the taskbar, select the card you want to remove, then remove the card.
Add-On Devices To Connect an Audio Device You can plug in an external microphone, external speakers, or headphones. Ä CAUTION: The headphone and line-in jacks are three-terminal stereo jacks. They are not compatible with two-terminal mono plugs. Connecting a mono plug into either of these jacks may damage the notebook.
Add-On Devices To Connect a TV to Your Notebook (Select Models Only) 1. Plug a standard 4-pin S-Video cable to the optional S-Video out jack on your notebook (yellow connector on the back panel). Plug the other end of the cable to the S-Video in jack on your television.
Add-On Devices Switching the Display to the External Monitor (Select Models Only) Press the TV Now! One-Touch button, which is identified with a TV icon, at the top of your keyboard to switch the display to the TV-Out mode. If a TV is not connected to the notebook, your default media application will launch.
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Add-On Devices Using Dual Display Mode You can extend your desktop by connecting an external monitor to your notebook. 1. Select Start > Control Panel > Appearance and Themes > Display. 2. Select the Settings tab. 3. Select the second display, then select the option to extend the desktop.
Add-On Devices To Connect a 1394 Device (Select Models Only) If your notebook has a 1394 port (also known as firewire), you can use it to connect devices such as audio and video equipment, disk drives, printers, and other notebooks. Attach the device cable to the 1394 port.
Add-On Devices Using the Infrared Port Make sure the infrared port of your notebook and the infrared port of the device with which you want to communicate are positioned in a straight line facing each other. The 2 ports should be no more than 3.3 feet (1 meter) apart with no obstructions in between.
Add-On Devices Installing Additional RAM (Memory) The notebook has 2 slots that hold 2 RAM modules. At least 1 slot contains a RAM module installed at the factory. You can use both slots to expand your RAM. To Install a RAM Expansion Module Use only PC2100 DDR-266 MHz or higher RAM.
Add-On Devices 4. Insert the RAM board into the connector at about a 30-degree angle until it is fully inserted. Then press down at both sides until both latches snap closed. 5. Replace the cover. 6. Insert the battery pack. To Remove a RAM Expansion Module You may want to remove a RAM module so you can install a larger one.
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Add-On Devices 4. Release the 2 latches at the sides of the RAM board, so the free edge of the board pops up. Match your notebook to the following illustration. 5. Pull the board out of the connector. 6. Replace the cover. 7.
Add-On Devices Replacing the Hard Drive To Replace the Hard Drive You will need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter, if connected. 2. Remove the battery pack. 3. Turn the unit bottom side up. 4.
Add-On Devices To Replace the Hard Drive Holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the hard drive you are removing. You will need a small Phillips screwdriver for this procedure.
Add-On Devices To Prepare a New Hard Drive When you install a new hard drive, you also need to prepare it to be able to work with your notebook. If you want to restore the Windows software and operating system that were originally installed on your notebook, follow the system recovery procedures described in the “Troubleshooting”...
Troubleshooting Troubleshooting Your Notebook This chapter contains solutions to many types of problems you might have with your notebook. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: Use the Windows troubleshooters.
Troubleshooting Audio Problems If No Sound is Audible If your model has a volume control, press the + (plus) button to increase the volume. Select the speaker icon on the taskbar (if present). Clear the Mute all check box if selected. If your model has an audio mute button, press it so the indicator light goes off.
Troubleshooting CD-ROM and DVD Problems If You Cannot Boot from a CD or DVD Make sure the CD or DVD is bootable. Make sure the CD-ROM/DVD drive is selected as the boot device. See the “Basic Operation” chapter in this guide to change the boot sequence.
Troubleshooting Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart. If you created the CD on a DVD/CD-RW combo-type drive, try using a different media brand. Read and write quality may vary for media.
Troubleshooting If the Screen Is Difficult to Read Try setting the display resolution to its default setting of 1024 × 768 or higher, depending on your model. Select Start > Control Panel > Appearance and Themes > Display. Try adjusting the size of the desktop icons and labels. If an External Display Does Not Work Check the connections.
Troubleshooting If Files Are Corrupted Open My Computer, and the disk you want to scan. Select File > Properties. Select the Check Now box under the Error-checking section of the Tools tab. Run the virus-scanning program. If necessary, you can format the hard disk and reinstall the original factory software using the system recovery features described in the “Troubleshooting”...
Troubleshooting Check settings in the Device Manager: 1. Select Start > Control Panel > Performance and Maintenance > System. 2. On the Hardware tab, select Device Manager and expand the infrared devices. Select the infrared port and make sure that the device is enabled. Make sure only one application is using the infrared port.
Troubleshooting If the TouchPad Moves the Pointer or Cursor While You Type Press the TouchPad on-off button to turn off the TouchPad while you type. Local Area Network (LAN) Problems If the Built-In Network Adapter Does Not Connect to the LAN Check all cables and connections.
Troubleshooting If a Network Connection Responds Slowly If your network connection uses a proxy server, try enabling the option for bypassing the proxy server for local addresses. You can do this in Control Panel under your network connection properties. Memory Problems If a Message Reports You Are Out of Memory Make sure drive C is not running low on free space.
Troubleshooting Modem Problems If the Modem Seems Slow Excess static or noise on a line reduces the overall transmission speed of the modem connection. If necessary, contact your telephone company about fixing this type of problem. If you are dialing internationally, line noise is often a problem that is difficult or impossible to eliminate.
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Troubleshooting If the Modem Dials Incorrectly Check the telephone number you entered, including any digits required for outside access or long distance. In Control Panel, open Phone and Modem Options. Check the dialing options—look for duplicate digits for outside access or long distance.
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Troubleshooting If the Modem Dials, But You Cannot Hear It If your model has an audio mute light, make sure it is turned off. If it is on, press the audio mute button. Check the speaker volume setting. In Control Panel, open Phone and Modem Options, then select the modem and select Properties.
Troubleshooting If the Modem Clicks Repeatedly, But Does Not Connect Make sure you are using an analog telephone line (2, 3, or 4 wires). You must not use a digital line. In a hotel, ask for a data line. Check all cables and connections. PC Card (PCMCIA) Problems If the Notebook Does Not Recognize a PC Card Remove and reinsert the PC Card.
Troubleshooting If a PC Card Modem Is Not Working Disable the internal modem: 1. Open the hardware Device Manager. Select Start > Control Panel > Performance and Maintenance > System. 2. Select Modem to list the current modem devices. 3. Select the internal modem, then select the option to disable the modem.
Troubleshooting If the Notebook Stops Responding Press and use Task Manager to end the application ctrl+alt+del that is not responding. Press the power button for at least 4 seconds to turn off and reset the notebook. Unsaved data will be lost. Then press the power button again to turn the notebook back on.
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Troubleshooting If you are using a power strip, remove the AC adapter from the power strip and plug it directly into a wall outlet. Make sure the battery pack is fully installed and locked in place. Make sure you are using only the AC adapter included with your notebook (or other approved adapter that meets the power requirements of the notebook).
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Troubleshooting If the Time Remaining for the Battery Pack Is Not Correct The Time Remaining is an estimate, not a precise value, and is based on the rate at which the notebook is using power at the moment. This value therefore depends on your current task and assumes that you will continue using power at the same rate until the battery pack runs out.
Troubleshooting Printing Problems You will usually be able to solve most printing problems by using the Print troubleshooter in Windows Help. Select Start > Help and Support. If a Serial or Parallel Printer Does Not Print Make sure the printer is on and has paper in it. Make sure you are using the correct printer cable or cable adapter, and that the cable is secure at both ends.
Troubleshooting Serial, Parallel and USB Problems If a Serial Mouse Does Not Work Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure. Make sure the port connection is secure. Restart the notebook.
Troubleshooting If the Serial or Parallel Port Is Not Working Make sure the port connection is secure. Check the port settings in Control Panel. Open the hardware Device Manager, then select Ports (COM & LPT). If the USB Port Is Not Working Contact the vendor of the peripheral device for the latest USB drivers.
Troubleshooting If the Notebook Will Not Boot from the Diskette Drive Make sure the diskette drive is selected as the boot device. See the “Basic Operation” chapter in this guide for directions. If you are using a USB diskette drive, use the BIOS Setup utility to make sure Legacy USB Support is enabled.
Troubleshooting Make sure you are in range of an access point (for an infrastructure connection) or other wireless notebook (for an Ad Hoc connection). When you log on to an 802.11 network via an access point yet your notebook cannot connect to network resources, your notebook may not have been assigned an IP address.
Troubleshooting If You Can Connect, But the Network Is Slow Check whether you might be in an area served by more than one wireless LAN. If so, the LANs could be interfering with each other. Move closer to the access point (for an infrastructure connection) or other wireless notebook (for an Ad Hoc connection).
Troubleshooting 4. After you select the options you want, press or use the Exit menu to exit BIOS Setup. 5. If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS Setup, and marks the conflicting settings.
Troubleshooting Main Menu (Continued) Setting Description Default Service ID Displays an identifier used for Detected repair service. automatically UUID Displays the value of the Detected 16-byte UUID (Universally automatically Unique ID) as 32 hex characters. MAC Address Displays the MAC network Detected address of the internal automatically...
Troubleshooting Security Menu Setting Description Default User Shows if a user password Clear Password is is set. Administrator Shows if an administrator Clear Password is password is set. Set User Press enter to set, change, or Enter Password clear the user password. The password can have no more than 8 characters (0–9, A–Z), and cannot include special or...
Troubleshooting Boot Menu Setting Description Default Hard Drive Shows the order of boot 1. Hard Drive +Removable devices. Move the entries 2. Removable Devices to change the order. If the devices CD-ROM Drive notebook has more than 3. CD-ROM Built-in LAN 1 device in a + category, you Drive can select the one scanned.
Troubleshooting Updating Software and Drivers from the Web Software and driver updates for your notebook are available for download. For more information, visit the Web site at http://www.hp.com/support. Using System Recovery Features The notebook system recovery process provides several options for recovering optimal system functionality.
Troubleshooting Safeguarding Your Data Software or devices added to the notebook can cause your system to become unstable. To safeguard your documents, store personal files in the My Documents folder and periodically create a backup copy of My Documents. Setting System Restore points is also recommended.
Troubleshooting Operating System (OS) CD Repair To repair the operating system without deleting your personal data, use the standard Microsoft OS CD that was shipped with the notebook. This CD contains the following preinstalled operating systems: Microsoft Windows XP Home or Pro (depending on configuration) Appropriate service pack To repair the operating system:...
Troubleshooting OS CD Reinstall If other recovery efforts do not successfully repair the notebook, you can reinstall the operating system. WARNING: Personal data and software you have installed on the Å notebook will be lost during the OS CD reinstall. To protect your data, make a backup copy of My Documents before reinstalling your operating system.
Troubleshooting 11. Select Format the partition using the NTFS file system (Quick) and press A caution is displayed that formatting enter. this drive will delete all current files. 12. Press to format the drive. The reinstallation process begins. This process takes 1 to 2 hours to complete. The notebook restarts in Windows after the process is complete.
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Index 1394 port connecting 5–7 back panel components 1–3 location 1–3 battery packs checking battery status 1–5 3–3 AC adapter creating power schemes 3–3 connecting 1–8 disposal and recycling 3–7 jack location 1–3 disposing of 3–7 adjusting extending life of 3–5 brightness 2–6 installing 1–7 monitor resolution 5–5...
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Index buttons external devices 5–1 Click 1–2 local area network (LAN) 4–5 One-Touch 1–2 2–7 phone line 1–9 on-off (on TouchPad) 1–2 wireless network 4–6 power 1–2 1–10 connectors reset 1–4 audio 1–3 TV Now! One-Touch 5–5 RJ-11 (modem) 1–3 wireless on-off 1–2 RJ-45 (network) 1–3 security 1–3...
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Index CD 2–10 DVD 2–10 external monitor PC Card 5–1 adjusting settings 5–5 RAM (memory) 5–9 port location 1–3 switching the display 5–5 keyboard status lights 1–2 1–6 Fn keys 2–6 troubleshooting 6–7 front panel components 1–2 keys function hot keys 2–6 ALT GR 2–9 Applications 2–8 hard drive...