Eaton Tripp Lite SMART-PSRTNC Series Advanced User's Manual
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Eaton Tripp Lite SMART-PSRTNC Series Advanced User's Manual

Eaton Tripp Lite SMART-PSRTNC Series Advanced User's Manual

Cloud connected ups system
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Eaton Tripp Lite Series Cloud Connected UPS System
Advanced User's Guide- SMART-PSRTNC Series
SMART750PSRTNC (AG-07C0)
SMART1000PSRTNC (AG-07C1)
SMART1500PSRTNC (AG-07C2)
p/n: 934B9C
Revision A

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Summary of Contents for Eaton Tripp Lite SMART-PSRTNC Series

  • Page 1 Eaton Tripp Lite Series Cloud Connected UPS System Advanced User’s Guide- SMART-PSRTNC Series SMART750PSRTNC (AG-07C0) SMART1000PSRTNC (AG-07C1) SMART1500PSRTNC (AG-07C2) p/n: 934B9C Revision A...

  • Page 2: Fcc Notice

    I I n n n n o o v v a a t t i i o o n n , , S S c c i i e e n n c c e e a a n n d d E E c c o o n n o o m m i i c c D D e e v v e e l l o o p p m m e e n n t t C C a a n n a a d d a a N N o o t t i i c c e e This Class B digital device apparatus complies with Canadian ICES-003. ©Copyright 2024 Eaton, Raleigh, NC, USA. All rights reserved. No part of this document may be reproduced in any way without the express written approval of Eaton.
  • Page 3 Eaton, Powerware, and BladeUPS are registered trademarks of Eaton Corporation or its subsidiaries and affiliates. Wear rubber gloves and boots. Phillips and Pozidriv are registered trademarks of Phillips Screw Company. ECopyright 2008–2010 Eaton Corporation, Raleigh, NC, USA. All rights reserved. No part of this document may be • Use tools with insulated handles.
  • Page 4 installation and maintenance (applicable to equipment and remote battery supplies not having a grounded supply circuit). P P r r o o d d u u c c t t S S a a f f e e t t y y •...

  • Page 5: Table Of Contents

    4.5.4 Settings Menu ........................... 34 4.5.5 User Menu ............................35 4.5.6 Timeline Tab ............................36 4.5.7 Groups Widget........................... 38 4.5.8 Device Widget ........................... 38 4.6 Managing Users ............................42 Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 6 6 6 S S p p e e c c i i f f i i c c a a t t i i o o n n s s ......................................................... . 6 6 5 5 6.1 Product Specifications ..........................65 Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 7: 5 U U P P S S M M A A I I N N T T E E N N A A N N C C E E A A N N D D T T R R O O U U B B L L E E S S H H O O O O T T I I N N G

    The Eaton Tripp Lite Series cloud-connected Tower UPS system utilizes the Eaton Remote Monitoring Application supported by Eaton’s Brightlayer platform so that users can connect to their UPS anywhere. Receive alerts, control outlets, or shutdown devices – all from the touch of a mobile device or desktop computer.

  • Page 8: Dimensions

    D D i i m m e e n n s s i i o o n n s s Figure 1. SMART750PSRTNC Dimensions 315.0mm 12.4in 330.0mm 12.9in Figure 2. SMART1000PSRTNC / SMART1500PSRTNC Dimensions 315.0mm 12.4in 390.0mm 15.4in Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 9: Physical Features

    Red status LED Load one switched battery protected outlets On/Off button Load two switched battery protected outlets Mute/Select button Load three switched battery protected outlets Ethernet port Circuit breaker Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 10 Red status LED Battery-protected outlets-Main On/Off button Load one switched battery protected outlets MUTE/Select button Load two switched battery protected outlets Ethernet port Load three switched battery protected outlets Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 11: Tower Installation

    U U P P S S I I n n s s t t a a l l l l a a t t i i o o n n The Eaton Tripp Lite Series Cloud-Connected Tower UPS system can be easily installed in a temperature- controlled indoor environment free from contaminants.

  • Page 12: Rack Mount Installation

    Slide the left and right side panels into the bottom tray of the shelf assembly and lock them into place. Figure 6. Side Panel Assembly Install one flat head Phillips screw (provided) into the back of each side panel. See Figure Figure 7. Securing the Side Panels Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 13 Take the UPS off the shelf. Secure the shelf to the equipment rack using four M6 cage nuts and M6 X16 mm screws, then place the UPS back onto the shelf. See Figure Figure 9. Secure Shelf to Equipment Rack Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 14: Turning The Ups On

    O O u u t t l l e e t t C C o o n n t t r r o o l l The Eaton Tripp Lite Series Cloud-Connected Tower UPS system outlets can be switched on and off to control connected equipment remotely.

  • Page 15: Turning The Ups Off

    The LCD screen shown here is fully illuminated to identify all available icons and labels. This is for illustrative purposes only—there are no operating modes where the screen fully illuminates, except for a few seconds when the UPS is first plugged in. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 16: Lcd Operation

    ⑯ MUTE/ Test button-Use this button to toggle power condition displays. This button can also be used to place the unit in silent mode (mute the beeper completely) or to temporarily mute an active alarm by pressing and holding until you hear an audible beep. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 17: Display Ups/Power Conditions

    1. ESTIMATED RUNTIME 2. OUTPUT VOLTAGE 3. OUTPUT FREQUENCY OUTPUT OUTPUT MUTE MUTE MUTE 4. OUTPUT LOAD WATTS 5. OUTPUT LOAD PERCENTAGE 6. BATTERY VOLTAGE OUTPUT OUTPUT MUTE MUTE MUTE Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 18: Enable/Disable Alarm

    UPS buzzer will sound every 0.5 minute. Replace the UPS battery to reset seconds. seconds. the replace-battery indicator. The UPS reports LOW BATTERY using the icon. See Figure Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 19: Critical Fault Screens

    Some fault conditions involving the battery charger and output voltage may require repair or replacement in order to restore normal operation. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 20 Contact Eaton support for troubleshooting and repair options. F09. WELDED RELAY • Contact Eaton support for troubleshooting and repair options. F10. FAN LOCK • Contact Eaton support for troubleshooting and repair options. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 21 The Command Line Interface (CLI) is intended mainly for automated configuration of the network and time settings of the Eaton Tripp Lite Series UPS. It can also be used for troubleshooting and remote reboot/reset of the network interface in case the web user interface is not accessible.

  • Page 22: Command Line Interface

    Figure 18. Enter Password Enter a User Command from Table 4 and press the Enter button. The information will be displayed on the screen. Figure 19. Command Output Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 23 The length must be less than 20 characters reconfigured successfully. get_proxy_port Get the port PROXY port is - 8080 set_proxy_port Set the port Proxy port number Any range between 0-65535 reconfigured successfully. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 24 Get IOT DPS connection IOT Connected. get_iot_connection_ Get IOT Connection IoT initial state. reason status and reason. get_iot_dps_endpoint Get IOT DPS endpoint. IOT DPS endpoint - global.azure-devices- provisioning.net Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 25 This command reboots the card to complete the network settings configuration. factory_reset_card Factory reset the card Returns the network settings (IPV4) and password back to default values. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 26: Welcome To The Eaton Remote Monitoring Application

    W W e e l l c c o o m m e e t t o o t t h h e e E E a a t t o o n n R R e e m m o o t t e e M M o o n n i i t t o o r r i i n n g g A A p p p p l l i i c c a a t t i i o o n n The Eaton Tripp Lite Series cloud-connected UPS systems are managed by the Eaton Remote Monitoring Application supported by Eaton's Brightlayer platform so that users can connect to their UPS anywhere.

  • Page 27: User Enrollment And Activation

    User Enrollment and Activation Click the Sign-Up link on the login screen. Please read and check the box agreeing to the EATON CORPORATION END USER LICENSE AGREEMENT FOR Brightlayer Software Suites Remote Monitoring. Then click Next. Figure 22. Sign In Screen and End User License Agreement...
  • Page 28 Enter a valid email address to verify your account. A verification code will be sent to your email account. Click Next. Click Next. Enter the verification code and click Next. Figure 23. Create an Account and Verify Code Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 29 User Enrollment and Activation Enter the account information to complete the account creation. Eaton recommends that the Two-factor Authentication option remain enabled to prevent unauthorized access to the account. When finished, click Next. The new user account is now created. Press the Log-In button, and an email notification is sent to activate the account.
  • Page 30 Click the Activate Account button provided in the email notification. Figure 25. Email Activation Notification Click Set up to create your account password. Figure 26. Set Up Password Screen Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 31 User Enrollment and Activation 10. Create a password that meets the requirements to log into the application. When finished, click Next. Figure 27. Set Up Password Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 32 11. Set up the authentication method that is available to access the account. Click Set up. 12. Enter a phone number and click Receive a code via SMS. Figure 28. Security Authentication Setup Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 33 User Enrollment and Activation 13. Enter the code received via SMS. Click Verify. 14. Click Continue once the code is accepted. Figure 29. Continue Setup Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 34 If joining an existing organization, contact the administrator to obtain the organizational code and click Join and Existing Organization. 16. Enter the name of the new organization. Click Create Organization. Figure 30. Create a New Organization Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 35 User Enrollment and Activation 17. The new organization is created, and the initial enrollment is complete. Click Finish, Figure 31. Organization Created Successfully Figure 32. Organization Management Screen Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 36: User Interface

    L L o o g g I I n n S S c c r r e e e e n n Figure 33 shows the Eaton Remote Monitoring Application login screen viewed in a a web browser. From the Log In screen, the user can enter a new enrollment, reset their password, or log in to open the Application's Overview (Home) screen.

  • Page 37: Organizational Summary Screen

    Table 5. Organizational Summary Screen Sections ① Organizational Hierarchy menu ⑤ User menu ② Tabs menu ⑥ Timeline widget ③ Help menu ⑦ Groups widget ④ Settings menu ⑧ Devices widget Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 38 Selecting a group in the Organizational Hierarchy Menu will display the Organizational Summary Screen see Figure Selecting a Device in the Organizational Hierarchy menu will display the Device Summary screen, which provides essential information on the status of the UPS. See Figure Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 39: Organizational Hierarchy Menu

    4 4 . . 5 5 . . 3 3 H H e e l l p p M M e e n n u u Clicking on this menu will explain how to contact Eaton for help and the privacy policy.

  • Page 40: Settings Menu

    4 4 . . 5 5 . . 4 4 S S e e t t t t i i n n g g s s M M e e n n u u Provides access to all application user settings and configuration settings. Figure 40. Settings Menu Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 41: User Menu

    • User Management Settings- allows administrators to invite other users or coworkers to enroll in the Eaton Remote Management Application either as users or as administrators. It also provides control over deleting, disabling, or enabling user accounts (see 4.6 Managing Users).
  • Page 42 .csv file, a feature that significantly aids in data analysis and reporting. This feature helps keep track of all critical events and alarms. It can be accessed via the Timeline navigation tab. Figure 43. Timeline Widget Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 43 Organizational Summary Screen Figure 44. Event Details Figure 45. Timeline Screen Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 44: Groups Widget

    Devices. (See Figure 49). Navigates to the Device Summary screen and allows users to display all of the details for a specific Device. (See Figure 50). Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 45: Device Widget

    Organizational Summary Screen Figure 48. Device Widget Figure 49. Device Management Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 46 ④ Device details ⑧ Trends Device Summary Screen Banner- changes colors, indicating the different UPS operational modes. • Blue- Online Normal mode. • Orange- Online Warning • Red- Online Alarm Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 47 75). Device Properties-allows you to edit or view the Device information. Trends- displays specific UPS performance data that can be customized and downloaded over a 31-day time interval. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 48: Managing Users

    Enter the User information and click the Invite User button. An email will be sent to invite the new User to the Organization. NOTE The new Users will have to set up an account if they do not have one. See User Enrollment and Activation. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 49 Managing Users Figure 52. Invite New User To Enable/Disable/ Delete a User select the User, and click the three dots to open the Management menu. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 50: Creating A Group Within A Organization

    C C r r e e a a t t i i n n g g a a G G r r o o u u p p W W i i t t h h i i n n a a O O r r g g a a n n i i z z a a t t i i o o n n Click the Add a Group option on any of the four areas of the summary screen. Figure 53. Adding a Group Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 51 Enter a name and select the parent organization where the new Group will reside. Click Next. Figure 54. Group Details Move any existing Groups to the newly created Group (if applicable). Figure 55. Move Groups Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 52 Assign users to the new Group. Figure 56. Select Users Choose the default image or upload a new photo to identify the Group. Click Add Group when finished. Figure 57. Display Preferences Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 53 Creating a Group Within a Organization The new Group is created under the Acme Organization and can be viewed on the application Organizational Hierarchy screen. Figure 58. New Group Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 54: Adding A Device

    Click the organization or group to which the device will be added in the sidebar menu. Click one of the three areas of the Group screen or in the Device Management screen (see Figure 49). Figure 59. Add Device Options Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 55 Enter all of the required information about the device. Click Save Device. Figure 60. Add Device NOTE The GUID can be found on the QR code sticker on the UPS cover. QR Code Serialized GUID Web App URL Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 56: Adding A Device With The Mobile Application

    Connect an Ethernet cable (not supplied) from an active network connection to the port on the UPS. Navigate to the Organizational Summary screen and click on Devices. Click Add Device icon button. Click OK to allow camera access. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 57 Adding a Device Figure 62. Adding a Device Scan the QR code on the UPS cover. QR Code Serialized GUID Web App URL Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 58: Nfc Configuration

    Scan the QR code label on the UPS with a smartphone or tablet device and create an account if needed. Navigate to the Eaton Remote Monitoring Organizational Summary Screen. Select the Add Device button. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 59 If the IPv4 method selected is Static, then the subnet mask and default gateway address must be entered. 10. Set the Proxy IP address and the Proxy Port number. NOTE An additional proxy user name and password may be required. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 60 11. Click Save Configuration Profile. The profile is saved and ready to scan. 12. Select a NFC profile. 13. Scan the QR code on label of the UPS to obtain the GUID. QR Code Serialized GUID Web App URL Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 61 The NFC label location may vary depending on the UPS model. Figure 65. UPS NFC Label Location Example 15. The device is now updated with the configuration. Figure 66. Application Update Success Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 62: Setting Alerts And Notifications

    Three categories of notifications may be enabled or disabled. Alarms- Alarms, incidents, device faults Warning Events- Threshold warnings, device warnings Device Events- Status changes, informational events Figure 67. Preferences Notifications Screen Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 63: Setting Custom Notifications

    Click Add Custom Notification at the bottom of the page or the three dots on the right side of the page to add a custom notification. Figure 68. Add Custom Notification Select the Group or Organization. Figure 69. Select Groups Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 64 Setting Custom Notifications Select the Device Type. Figure 70. Device Type Choose the Device. Figure 71. Select the Device Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 65 Enable the Advanced feature in the top left corner to set a custom notification delay. Figure 72. Select Event Types Select the User who will receive the notifications. Figure 73. Add Users Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 66 Give the notification a name and enable email or text notifications. Click Add Notification. Figure 74. Set Name of Notification The notification is created and active. Figure 75. Custom Notification Success Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 67: Battery Replacement

    Mains Input. The UPS is to be disconnected from the AC mains before the battery is replaced. Replace the UPS battery with an Eaton-supplied battery ONLY! Ensure that the UPS is powered off and safely isolated from AC input power before replacing the battery. Although the UPS may be disconnected from the utility power, a hazardous voltage may still be present through the UPS battery.

  • Page 68: Storage

    UPS battery every six months. During extended storage in environments where the ambient temperature is 86°F to 113°F (30°C to 45°C), charge the UPS battery every three months. Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 69: Recycling Used Equipment

    T T r r o o u u b b l l e e s s h h o o o o t t i i n n g g The Eaton Tripp Lite Series Cloud-Connected Tower UPS system has an audible alarm feature to alert you of potential power problems.

  • Page 70: Service And Support

    S S e e r r v v i i c c e e a a n n d d S S u u p p p p o o r r t t If you have any questions or problems with the UPS, call your Local Distributor or Eaton Support at one of the following telephone numbers and ask for a UPS technical representative.
  • Page 71 (Battery Mode) 50 or 60 Hz follows the AC input frequency Frequency Battery cold start is 60Hz only Transfer time AC to DC 6 ms (Max < 10 ms) Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...

  • Page 72: Product Specifications

    Operating elevation 0-3000 meters Heat dissipation (Btu/Hr) @ 37.17 61.95 86.72 Half Load Heat dissipation (Btu/Hr) @ 25.94 40.96 57.34 Full Load Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 73 Two NEMA 5–15 switched type outlets (Load 2) Two NEMA 5–15 switched outlets (Load 2) Three NEMA 5–15 switched Four NEMA 5–15 switched outlets (Load 3) outlets (Load 3) Eaton Tripp Lite Series Cloud Connected UPS System User Guide 934B9C—Rev A...
  • Page 74 934B9CA 934B9C A...

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