Page 1 Poly Trio C60 Administrator Guide 9.2.0 SUMMARY This guide provides administrators with information about configuring, maintaining, and troubleshooting the featured product.
Page 2: Legal Information
Legal information Copyright and license Privacy policy Open source software used in this product © 2019, 2025, HP Development Company, HP complies with applicable data privacy This product contains open source L.P. The information contained herein is and protection laws and regulations. HP software.
Page 3: Table Of Contents
Configure a phone using a USB flash drive ..................... 5 Setting up the phone .............................. 6 Powering the Poly Trio C60 ..........................7 Power the Poly Trio C60 System with the Optional Power Adapter ............7 Poly Trio System Power Management..................... 7 USB Port Power Management......................8 Using POE Class 0 with Poly Trio C60 ....................
Page 4 Configure SIP header warnings ......................18 Server redundancy............................19 Configure server redundancy for a registered line................. 19 Configure server redundancy for VoIP....................21 H.323 Protocol .............................. 23 Using SIP and H.323 at the same time....................23 SIP and H.323 Directory Protocols ....................23 H.323 and SIP Limitations and Restrictions ...................
Page 5 Set 802.1p/Q priority ............................. 45 IP Type-of-Service ............................47 Enable IP Type-of Service ........................47 Configure IP Type-of-Service for Video ....................47 Static DNS cache ............................49 Configure the SIP Server for Static DNS Cache..................49 Configure the Static DNS Cache with A Record IP Addresses.............. 50 Configure the Static DNS Cache with NAPTR and SRV Records ............
Page 6 Enable and Configure 802.1X Security ......................83 Configuring audio settings ............................ 86 Automatic gain control........................... 86 Acoustic echo cancellation..........................86 Noise suppression............................87 Disable Poly NoiseBlock ........................87 Configure VAD ............................87 Comfort noise..............................89 Configure comfort noise for speakerphone calls..................89 Audio codecs..............................90 Supported Audio Codec Specifications....................
Page 7 Change the dialing timeout ........................107 Change the international dialing prefix....................108 Switching Call Applications ......................... 109 Enable Call Application Switching......................109 Configure Poly OpenSIP for failover calling..................109 Shared lines ............................... 111 Enable a shared line ........................... 111 Shared call appearances ..........................112 Configure line-seize on shared lines....................
Page 8 Configure voicemail settings ........................ 116 Disable voicemail ..........................116 Configure phones to receive group pages ....................116 Intercom calls .............................. 118 Enable intercom calls........................... 118 Creating a custom intercom softkey..................... 118 Configuring phone settings..........................119 User profiles ..............................120 Enable multiple user profiles on the phone..................120 User profile authentication ........................
Page 9 Call waiting alerts ............................148 Silence the ringtone for call waiting ..................... 148 Disable call waiting alerts........................148 Set Up a Custom Background on Poly Trio Systems.................. 148 LED indicators ..............................150 LED indicator pattern types......................... 150 Set an LED pattern for active calls......................151 Set an LED pattern on BLF for held calls....................
Page 10 Configure display information for private meetings ............... 162 Require a Skype for Business Conference ID for Private Meetings........163 Disable Private Meetings in Microsoft Exchange Calendar........... 163 Microsoft Exchange advanced login ..................... 163 Enable advanced login ......................164 Configure a static account for calendaring ................164 Enable basic authentication for OTD services ..................
Page 11 Resetting a Phone to Factory Defaults ....................... 204 Factory Reset the Poly Trio System at Power-Up ................204 Factory Reset the Poly Trio 8300 System at Power-Up ..............204 Factory Reset the Poly Trio System from the Local Interface.............. 205 Factory Reset Poly Trio Visual+ Accessory ..................
Page 12 Monitoring the phone’s memory usage ....................... 210 Phone memory resources........................210 Check memory usage from the local interface..................211 Configure a phone memory alert ......................211 Memory usage errors in the application log ..................211 Troubleshooting..............................212 Record the phone’s version information...................... 212 View the phone’s status ..........................
Page 13: About This Guide
About this guide This guide provides information on provisioning phones that run Poly Video Software (PVOS). The information in this guide applies to the following Poly devices except where noted: Poly Trio Poly Trio C60 ● Audience, purpose, and required skills This guide is written for a technical audience.
Page 14: Getting Started
Getting Started Understand Poly Voice Software (PVOS) and review methods to configure your phones. Although you can deploy PVOS by configuring individual phones, Poly recommends setting up a provisioning server on your LAN or the internet for large-scale deployments. PVOS overview PVOS manages the protocol stack, the digital signal processor (DSP), the local interface, and the network interaction on Poly phones.
Page 15: Methods For Configuring Phones
When you start or reboot the phone, the updater automatically updates, downloads, and installs new software versions or configuration files as needed (based on the server or phone settings). If you need to set up more than 20 phones, Poly recommends using a centralized provisioning server instead of manual configuration.
Page 16: Configure A Phone Using Simple Setup
For more information on provisioning phones, see the Poly Trio Parameter Reference Guide. Configure a phone using Simple Setup Use the Simple Setup option in the system web interface to configure the minimum settings for your phone.
Page 17: Configure A Phone Using A Usb Flash Drive
Manually configure one phone at a time with a USB flash drive. NOTE: Format your USB flash drive as FAT 32. Poly recommends that you use a USB 2.0 flash drive. If you’ve used the drive before, delete any previous files before you format it.
Page 18: Setting Up The Phone
Setting up the phone After you set up and power on your phone, configure its features. See the setup sheets applicable to your phone and its peripheral devices at Poly Support. Chapter 3 Setting up the phone...
Page 19: Powering The Poly Trio C60
Connect the power adapter to the network with a CAT-5E or CAT-6 Ethernet cable. The power adapter LED glows green when the system is correctly powered. If the power adapter LED glows yellow, the adapter is bypassed, and the Poly Trio C60 system is drawing PoE power from the outlet.
Page 20: Usb Port Power Management
● USB Port Power Management Device charging with the USB port on the Poly Trio C60 system is disabled by default. When disabled, the USB host port provides 100 mA of power for peripheral devices. To enable USB charging, you must power your Poly Trio system with an IEEE 802.3at Power over Ethernet Plus (PoE+) compliant power source.
Page 21 Select a system language. Set your time zone ID. Choose the system’s base profile from the displayed list. For more information on base profiles, see {Xref Error! Target does not exist.}. Select Next and confirm your selection. The phone starts in your selected base profile. Complete the Setup Wizard...
Page 22: Poly Trio C60 Base Profiles
This base profile provides a traditional desk phone experience to augment a computer's soft client when users connect their Trio C60 phone to the computer using a USB cable: a dialpad to place outgoing calls, and a handset, hands-free speakerphone, or optional headset that enables Poly's Acoustic Clarity, NoiseBlockAI, and Acoustic Fence technologies.
Page 23: Set The Base Profile Using The System Web Interface
Go to Settings > Advanced . Enter the administrator password (the default is 456). Select Administration Settings > Network Configuration > Base Profile. Select the base profile that you want to set. Select Back and save the configuration. The phone restarts, and the selected base profile loads. Set the Base Profile Using the System Web Interface You can use the system web interface to set a phone's base profile.
Page 24: Daisy-Chaining Poly Trio C60 Systems
Daisy-chaining Poly Trio C60 systems You can pair (daisy-chain) a Poly Trio C60 system with up to four other Poly Trio C60 systems for enhanced audio performance in large or acoustically challenging rooms. When you daisy-chain Poly Trio systems, the speakers and microphones act as a single speaker and microphone array for superior acoustic performance.
Page 25: Daisy-Chaining Trio C60 With Multiple Zoom Controllers
Setup 1 "Hub" and up to 4 "Device" Trios Starting with your "Hub" C60: On the Poly Trio system you want to set as the hub, go to Settings > Advanced > Networked Devices and set Networked Device Role to Hub.
Page 26: Call Servers
Call Servers Register your phones with a SIP server and configure call server features for your Poly phones to use. PVOS supports SIP 2.0 based on RFC 3261. Chapter 4 Call Servers...
Page 27: Sip Server Registration
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable the phone to check the DHCP server for an IP address.
Page 28: Sip Signaling Failure For Outgoing Calls
These attempts time out, but the timeout mechanism can cause long delays (for example, 2 minutes) before the phone call proceeds using the working server. To prevent this issue, use long TTLs. Poly recommends deploying an on-site DNS server as part of the redundancy solution.
Page 29: Configure The Sip Instance Identification Settings
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Set the amount of time, in seconds, after which the phone attempts to resubscribe at the x with the desired server key value.
Page 30: Configure Sip Header Warnings
For a list of supported SIP header warnings, see the Supported SIP Request Headers article in the Poly Online Support Center Knowledge Base. IMPORTANT: Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters.
Page 31: Server Redundancy
Poly phones support failover and fallback server redundancy. In some cases, you can deploy a combination of the two server redundancy types. Consult your SIP server provider for recommended methods of configuring phones and servers for failover configuration.
Page 32 x with the desired line key Configure the time to wait, in seconds, before failback occurs. Replace value. NOTE: This setting overrides the configuration for reg.x.server.y.failOver.failBack.timeout. The default is 3600. The value range is 0 (no timeout) and 60 to 65535. reg.x.outboundProxy.failOver.failBack.timeout="<value>"...
Page 33: Configure Server Redundancy For Voip
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. y with the desired server key Set the server to register concurrently with other servers.
Page 34 Set which server the fail over signal is registered on. 0 (default) - When set to 0, the phone won't attempt to register with the second. ● 1 - When set to 1, the phone attempts to register with (or by, for the outbound proxy ●...
Page 35: H.323 Protocol
H.323 Protocol Enable communication with H.323 endpoints, gatekeepers, call servers, media servers, and signaling gateways. NOTE: Trio phones don’t support H.460 NAT firewall traversal for H.323 calls. Using SIP and H.323 at the same time Trio phones support both SIP and H.323 signaling. The phones also support bridging both types of calls during multiparty conference calls.
Page 36: Supported H.323 Video Standards
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. x with the desired line key value.
Page 37: Enable Auto-Answer On H.323 Calls
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable auto-answering on incoming H.323 calls.
Page 38: Sip Server Registration
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable the phone to check the DHCP server for an IP address.
Page 39: Sip Signaling Failure For Outgoing Calls
These attempts time out, but the timeout mechanism can cause long delays (for example, 2 minutes) before the phone call proceeds using the working server. To prevent this issue, use long TTLs. Poly recommends deploying an on-site DNS server as part of the redundancy solution.
Page 40: Configure The Sip Instance Identification Settings
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Set the amount of time, in seconds, after which the phone attempts to resubscribe at the beginning of an overlap period.
Page 41: Configure Sip Header Warnings
For a list of supported SIP header warnings, see the Supported SIP Request Headers article in the Poly Online Support Center Knowledge Base. IMPORTANT: Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters.
Page 42: Networking
All phones connect through Ethernet, although some can connect via Wi-Fi as well. System and model names Ttransmitted with network protocols The following table outlines the system and model names that Poly phones transmit with network protocols. If you need to customize your network for a specific phone model, parse the network packets for these strings.
Page 43: Configuring Internet Protocol Settings
The phone depends on a reliable network connection to perform all of its core functions. Poly phones place and receive audio/video calls using a network connection. Other features rely on a network connection as well, such as the phone’s ability to sync with a user’s calendar to join meetings.
Page 44: Configure Dual Stack Mode
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Go to Settings > Advanced > Administration Settings > Network Configuration > Network Interfaces >...
Page 45: Configure Ipv6 Settings In A Configuration File
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Specify an IPv6 address.
Page 46: Set The Dhcp Boot Server Option In Ipv4 Mode
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Set the phone to get the boot server details from the custom options number provided through DHCP.
Page 47: Set The Dhcp Boot Server Option In Dual Stack Mode
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Configure the phone based on the DHCP boot server option.
Page 48: Wi-Fi Network Connectivity
Optional: Set a country of operation. NOTE: Poly recommends this step to ensure the best performance on a Wi-Fi network. If you don’t set the country of origin, the phone operates in a world safe mode, which restricts Wi-Fi channels and power.
Page 49: Configure Wi-Fi Using The Local Interface
Optional: Set a country of operation. NOTE: Poly recommends this step to ensure the best performance on a Wi-Fi network. If you don’t set the country of origin, the phone operates in a world safe mode, which restricts Wi-Fi channels and power.
Page 50: Add A Wi-Fi Option To The Basic Settings Menu
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable the phone to display Wi-Fi in the Basic menu.
Page 51: Bluetooth Settings
IMPORTANT: Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable Bluetooth.
Page 52: Configure Location Information For Emergency Services
Configuring the following parameter(s) causes the phone to reboot. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. By default, 10 devices remain in the phone’s memory. The value range is 0 to 10.
Page 53: Enable And Configure Twamp
IMPORTANT: Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open configuration file. Enable TWAMP. feature.twamp.enabled="1"...
Page 54: Configure Network Signaling Validation
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. x with the desired number of SIP request validation Set a signaling validation method.
Page 55 ● OPTIONS ● INFO ● MESSAGE ● SUBSCRIBE ● NOTIFY ● REFER ● PRACK ● UPDATE voIpProt.SIP.requestValidation.x.request="<value>" x with the desired number of SIP Specify the events to validate with the event header. Replace x , configure up to 20 event values ( y ). request validation settings.
Page 56: Jitter Buffer And Packet Error Concealment
Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Jitter above the average but below the maximum may result in delayed audio while the jitter buffer adapts.
Page 57: Set 802.1P/Q Priority
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Set the user priority for packets without a per-protocol setting. The default is 2. The value range is 0 to 7.
Page 58 Set the user priority for voice RTP packets. The default is 5. The value range is 0 to 7. qos.ethernet.rtp.user_priority="<Voice RTP packet priority>" Set the user priority for call control packets. The default is 5. The value range is 0 to 7. qos.ethernet.callControl.user_priority="<Call control packet priority>"...
Page 59: Ip Type-Of-Service
IMPORTANT: Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable ToS.
Page 60 Enable the reliability bits in the IP ToS field of the IP header used for RTP video. qos.ip.rtp.video.max_reliability="1" Enable the throughput bits in the IP ToS field of the IP header used for RTP video. qos.ip.rtp.video.max_throughput="1" Enable the min cost bits in the IP ToS field of the IP header used for RTP video. qos.ip.rtp.video.min_cost="1"...
Page 61: Static Dns Cache
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Specify the user or the user and host part of the registration SIP URI or the H.323 ID/extension.
Page 62: Configure The Static Dns Cache With A Record Ip Addresses
IMPORTANT: Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Chapter 5 Networking...
Page 63: Configure The Static Dns Cache With Naptr And Srv Records
y with the desired server key value. Configure the DNS cache IPv4 address. Replace The default is Null. dns.cache.A.y.address="<string>" y with the desired server key value. Configure the DNS cache hostname. Replace The default is Null. dns.cache.A.y.name="<string>" y with the Set the time period, in seconds, the phone uses the static cache record.
Page 64: Configure Nat
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. y with the desired server key value.
Page 65 nat.keepalive.interval="<value>" Set the initially allocated RTP port. The default is 0. The value range is 0 to 65440. NOTE: This parameter overrides the tcpIpApp.port.rtp.mediaPortRangeStart parameter. nat.mediaPortStart="<value>" Set the port used for SIP signaling. The default is 0. The value range is 0 to 65535. NOTE: This parameter overrides the voIpProt.local.port parameter.
Page 66: Real-Time Transport Protocol
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable the FECC port range configuration for OpenSIP registrations.
Page 67: Configure Rtp Media Ports
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Set the maximum supported end range for the audio ports.
Page 68: Configure Stun Settings
IMPORTANT: Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable STUN.
Page 69: Certificates
Certificates ensure privacy and security while using your phone on your network. Using the factory-installed certificate Poly installs a device certificate unique to the device based on the phone’s MAC address during manufacture. Because the certificate is factory installed, it’s the easiest option for out-of-box activities, especially phone provisioning.
Page 70: Creating Csrs
Connect the phone to a provisioning server with full write access. NOTE: Poly phones support Subject Alternative Names (SAN) with TLS security certificates, but they don’t support asterisks (*) or wildcard characters in the Common Name field of a Certificate Authority (CA) public certificate.
Page 71 Download and Install Certificates on page 58 ● To install a device certificate, select Custom Device Certificates. ● Select Install. Enter the URL where the certificate is stored. Note that the phone can’t accept chevrons (<, >) in the URL field. http://server.domain.com/ca.crt The certificate downloads, and the certificate’s MD5 fingerprint displays to verify that you’re installing the correct certificate.
Page 72: Custom Url Locations For Ldap Server Cas
Set a specific URL on the phone to download the custom root CA certificate or a chain of CAs required to authenticate the LDAP server. By default, all Poly-installed profiles are associated with the default cipher suite and use trusted and widely recognized CAs for authentication. You can download and install up to seven custom CAs onto a phone.
Page 73: Enable Ocsp
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable the phone to use OCSP.
Page 74 Specify the user name and password to authenticate with the SCEP server. SCEP.http.username="<SCEP username>" SCEP.http.password="<SCEP password>" Specify the challenge password to send with the CSR when requesting a certificate. SCEP.challengePassword="<challenge password>" Specify the following information for the CSR when requesting a certificate. SCEP.csr.commonName="<common name>"...
Page 75 Specify the time interval, in seconds, to retry the enrollment process in case of enrollment failure. The default is 300 (5 minutes). The value range is 300 to 3600. SCEP.enrollment.retryInterval="<number of seconds>" Specify the message type a phone uses in certificate renewal requests. The default is 1. Set the parameter to 0 if the phone requires interoperability with specific servers, such as the Microsoft Device Enrollment Service (NDES).
Page 76: Securing The Phones
Securing the phones Configure your phones to meet your organization’s security requirements. Chapter 7 Securing the phones...
Page 77: Phone Passwords
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Set the minimum allowed password character counts for administrative and user passwords.
Page 78: Set The User Password On The Local Interface
User role login denial when default user password is detected Trio C60 phones now deny access users who log in to the system web interface using the default users password. The user account must have a unique password to log in.
Page 79: Change The Phone Default Administrator Password In Microsoft Teams
Passwords cannot contain non-ASCII characters (Ã, ç, ë, etc.) or chevrons (<, >). Change the Phone Default Administrator Password in Microsoft Teams Poly strongly recommends that you change the phone's default administrator password on the phone. Go to Settings > Device Settings.
Page 80: System Web Interface Security Settings
System web interface security settings Configure security settings for the system web interface. Configure the following options: Provide security banners on the login page ● Lock the system web interface after failed login attempts ● Session management rules ● Configure a security banner for the system web interface Create a security banner to display on the phone’s system web interface before administrators or users log in.
Page 81: Locking The System Web Interface After Failed Login Attempts
Locking the system web interface after failed login attempts For additional security, the system web interface locks after a certain number of failed attempts within a set period of time. By default, the system web interface locks the user out after five failed user login attempts within a 60-second period.
Page 82 Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Set the duration of a single session in the idle state, in seconds. The default is 900. The value range is 60 to 86400.
Page 83: Locking The Phone
Locking the phone Enable users to lock their phones to prevent unauthorized access to phone features such as placing calls, accessing menus, or viewing directories. If configured, users can call emergency or authorized numbers from a locked phone. You can configure the list of authorized numbers.
Page 84: Define Authorized Contacts To Call From A Locked Phone
Define authorized contacts to call from a locked phone Define up to five authorized contacts that a user can call from a locked phone. Each contact must have a description to display on the screen and a phone number or address value for the phone to dial.
Page 85: Advanced User Access To Administration Settings
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable the Advanced settings and display the Admin menu in the phone’s local interface.
Page 86: Disable Advanced User Access To Network Settings
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Hide the MAC address from users.
Page 87 Hide the address of record for registered lines on the phone’s screen. up.secondaryLineLabel="Disabled" Save the configuration file. Hide the address of record...
Page 88: Encryption
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable encryption for the following file types: Configuration file: ●...
Page 89: Enable Fips 140-2 Encryption
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable FIPS 140-2 encryption.
Page 90: Sip Digest Authentication Methods
SIP digest authentication methods RFC 8760 updates RFC 3261 by modifying the SIP digest authentication to add support for additional secure digest algorithms (SHA-256 and SHA-512-256) and replace the older and obsolete MD5 algorithm. Enable SHA-256 and SHA-512-256 SIP digest authentication methods Configure the following parameters to enable SHA-256 and SHA-512-256 SIP digest authentication schemes.
Page 91: Web Proxy
Disabled - You can’t configure web proxy settings. ● Basic authentication for web proxy Poly Trio C60 systems support basic authentication on web proxy servers. This feature enables you to configure a username and password the phone can use to authenticate with your network’s web proxy server.
Page 92: Supported Http/Https Web Proxy Services
0 to 255 characters Supported HTTP/HTTPS web proxy services When you successfully configure the web proxy server, Poly phones route specific HTTP and HTTPS services to the web proxy server. The phones route the following services to the web proxy server: Generic services ●...
Page 93 The default is Null. The maximum string length is 255 characters. feature.wpad.proxy="<string>" Optional: Enable and configure basic authentication on the web proxy server. The default is Null. The maximum string length is 255 characters. NOTE: Poly phones don’t support advanced web proxy authentication, such as NTLM. feature.wpad.basicAuth.enabled="1" feature.wpad.proxy.username="<string>" feature.wpad.proxy.password="<string>" NOTE: As of PVOS 8.0.0, the following parameter is deprecated:...
Page 94: Disabling Hardware Ports
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Disable the USB ports.
Page 95: Enable Voice Over Secure Ip
Configure your phone to work on a network secured with 802.1X authentication. With this feature enabled, you can configure credentials the phone provides to authenticate on your secured network. Poly phones support IEEE 802 standards. NOTE: For each device parameter, be sure that your configuration file includes device.x.set="1"...
Page 96 Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable 802.1X authentication.
Page 97 device.net.dot1x.method="<EAP method>" device.net.dot1x.method.set="1" If you set the 802.1X method as EAP-FAST, you can set the following parameters as well: device.net.dot1x.eapFastInBandProv="<0> or <1>" device.net.dot1x.eapFastInBandProv.set="1" device.pacfile.data="<Optional PAC file name>" device.pacfile.data.set="1" device.pacfile.password="<Password for PAC file if needed>" device.pacfile.password.set="1" Set an 802.1X EAP workaround. device.net.dot1x.eapWorkaround="0"...
Page 98: Configuring Audio Settings
You can’t disable this feature. Changing the default settings may cause accessibility concerns for people who use audio augmentation assistive technology. If you are running an application that also provides AGC through the software, Poly recommends that you disable the application AGC.
Page 99: Noise Suppression
Noise suppression Poly phones offer multiple options to suppress background noise during calls. Some options are integrated into the phone itself, but you can configure others. Integrated noise suppression reduces background noise caused by items such as fans, projectors, and air conditioners.
Page 100 Save the configuration file. Chapter 8 Configuring audio settings...
Page 101: Comfort Noise
Comfort noise is enabled by default on Poly phones, and the payload type is negotiated in the Session Description Protocol (SDP) with a default of 13 for 8 kHz codecs and 122 for 16 kHz codecs and higher.
Page 102: Audio Codecs
Poly Trio Parameter Reference Guide . Supported Audio Codec Specifications The following table provices specifications for audio codecs supported on Poly phones. NOTE: The network bandwidth necessary to send encoded voice is typically 5% to 10% higher than the encoded bit rate due to packetization overhead. For example, a G.722.1C call at 48 Kbps consumes about 100 Kbps of network bandwidth for both the receive and transmit signals (two-way audio).
Page 103: Set Audio Codec Priority
Table 8-1 Audio Codec Specifications (continued) Device Support Algorithm Reference Raw Bit Maximum Sample Default Effective Rate IP Bit Rate Rate Payload Audio Size Bandwidth All systems Lin16 RFC 1890 128 Kbps 132 Kbps 8 ksps 10 ms 3.5 kHz 256 Kbps 260 Kbps 16 ksps...
Page 104: Configure The Silk Audio Codec
The phone doesn’t answer calls using unsupported codecs. If the phone receives a call using an unsupported codec, the phone answers the call with the first supported codec priority. The following values represent the configuration defaults. The default configuration sets the priority values from 1 to 8.
Page 105: Configure The Opus Audio Codec
Optional: Enable inband forward error correction (FEC) in the SILK encoder. NOTE: When you enable this parameter, perceptually important speech information is sent twice: once in the normal bit stream and again at a lower bit rate in later packets. This results in an increased bit rate.
Page 106: Disable The System As A Usb Audio Device
Configuring the following parameter(s) causes the phone to reboot. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. Disable the ability for the Trio system to be an audio device for your computer.
Page 107: Configuring Call Controls
Configuring call controls You can configure calling features for the Poly phone once it’s connected to your VoIP network. Configuring call controls...
Page 108: Call Hold
When an active call is placed on hold, a message displays informing the held party that they are on hold. Poly phones use the preferred call holding protocols by default, and typically don't require additional configuration. Configure call hold reminders Configure the phone to send an audible alert after a call is on hold for a specified amount of time.
Page 109: Configure Default Call Transfer Type
Save the configuration file. Configure default call transfer type Set the default call transfer type to Blind Transfer. The following call transfer types are available to the phone’s users: Blind Transfer: Complete a call transfer without speaking with the recipient first. ●...
Page 110: Call Forwarding
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. x with the desired line key value.
Page 111: Forward Unanswered Calls
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. x with the desired line key value.
Page 112 Disable call forwarding. feature.forward.enable="0" Save the configuration file. Chapter 9 Configuring call controls...
Page 113: Multiple Call Appearances
Poly Trio phones can have a maximum of 12 concurrent calls with only one active call in progress. You can register one line on the phone.
Page 114: Configure Automatic Dialing
Configuring the following parameter(s) causes the phone to reboot. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. You can only configure Poly Trio phones to call one line registration. Open the configuration file. x with the registered line number.
Page 115: Use Network Signaling For Caller Id
IMPORTANT: Dependencies and overrides may affect other parameters. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. Enable the phone to use network signaling to get caller ID information. up.useDirectoryNames="0"...
Page 116: Enable Local Call Recording
Users can then playback the recorded audio on the phone itself or a computer. IMPORTANT: Configuring the following parameter(s) causes the phone to reboot. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. Enable local call recording. feature.callRecording.enabled="1"...
Page 117: Conference Call Host Management
Conference call host management Configure the phone to offer additional call controls when it hosts a conference call. Note the following: By default, when the phone hosting a three-party conference call leaves the call, the remaining ● call participants transfer to a point-to-point call. You can configure the phone to end the call for all call participants if it’s the host and leaves the call.
Page 118: Enable The Conference Meeting Dial-In Options List
Enable the conference meeting Dial-In Options list Reminders for upcoming meetings include options to easily dial in and join the meeting. When a meeting invite includes a dial-in number, the Join button displays on the meeting and the meeting reminder. By default, the Join button dials the first available number if the meeting invite includes more than one possible dial-in number.
Page 119: Local Digit Map
Specify the digit map used for the dial plan. IMPORTANT: Configuring the following parameter(s) causes the phone to reboot. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. The default digit map is as follows: [2-9]11|0T|+011xxx.T|0[2-9]xxxxxxxxx|+1[2-9]xxxxxxxx|[2-9]xxxxxxxxx| [2-9]xxxT Open the configuration file.
Page 120: Change The International Dialing Prefix
IMPORTANT: Configuring the following parameter(s) causes the phone to reboot. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. Set 0 as the international call prefix. call.internationalPrefix.key="1" Require your local country’s exit code to place an international call.
Page 121: Switching Call Applications
NOTE: Poly Trio systems don't support call application switching while in USB mode. Enable Call Application Switching Configure Trio C60 phones to switch to the Poly OpenSIP call application while the phone’s base profile is set to Microsoft Teams. IMPORTANT: Configuring the following parameter(s) causes the phone to reboot.
Page 122 Enable the phone to switch to the Poly OpenSIP call application. apps.android.statusBar.UCS.enabled="1" Enable the Place a Call button on the OpenSIP Home screen. homeScreen.placeACall.enable="1" Enable the phone to place SIP calls on the registered line. voIpProt.SIP.enable="1" Save the configuration file.
Page 123: Shared Lines
Shared lines Configure phones to use shared lines and options available to phones on a shared line. Some office layouts require numerous phones to ring for incoming calls. Shared lines are helpful for teams that handle a high volume of incoming calls, such as a customer service call center. Enable a shared line Add a line to multiple phones for teams that benefit from a shared line, such as a call centers.
Page 124: Shared Call Appearances
To enable SCA on your phone, you must obtain a shared line address from your SIP service provider or configure a shared line address on your phones. SCA is dependent on support from a SIP call server. Poly devices support SCA using the SUBSCRIBE-NOTIFY method specified in 6665.
Page 125: Enable Call Diversion On Shared Lines
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. x with the registered line number.
Page 126: Enable Private Hold On Shared Lines
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. x with the registered line number.
Page 127: Messaging
Messaging Poly phones support several methods to communicate using messaging in addition to making direct calls. Messaging...
Page 128: Voicemail
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Optional: Configure an address to reach out to for message retrieval and notifications. Replace with the desired line key value.
Page 129 Enable group paging. ptt.pageMode.enable="1" Subscribe the phone to a specific group, and enable it to receive pages. Repeat these parameters for each group that you want the phone to receive pages from. ptt.pageMode.group.x.subscribed="1" Enable the phone to receive pages from subscribed groups. ptt.pageMode.group.x.allowReceive="1"...
Page 130: Intercom Calls
Intercom calls Configure intercom networks between multiple phones in your organization. When users place an intercom call, the dialed contact’s phone automatically answers it. Users can quickly pass information to others without interrupting their task to answer the incoming call. An example of useful intercom calls is to notify users that there’s another call on hold for them.
Page 131: Configuring Phone Settings
Configuring phone settings Customize your phone using various applications and keysets. Configuring phone settings...
Page 132: User Profiles
User profiles Users can access their personal phone settings from any phone on the network with user profiles. Remote and mobile workers who don’t have a dedicated work space can benefit from this feature. Offices with a common conference phone where multiple users need to access their personal settings can also use user profiles.
Page 133: Create A Generic User Profile For Server Authentication
Enable server authentication. prov.login.useProvAuth="1" Save the configuration file. Create a generic user profile for server authentication Create a user profile to use with a provisioning server or locally on a shared phone. If you enable server authentication of user profiles, the following parameters don’t apply: ●...
Page 134: Create User Profiles For Server Authentication
System web interface settings ● Call logs ● Contact directory file ● Create user profiles for server authentication Create user profiles in the Home directory of each user with a specific configuration file that you store on the provisioning server. User profiles have unique names as well as specific files such as settings, directory, and call lists.
Page 135: Convert A Phone To User-Based Deployment
Some things to note about user configuration files: If users update their password or other user-specific settings on the phone, the updates save to < ● user.-phone.cfg, not <MACaddress.-phone.cfg. If users update their contact directory while logged in to a phone, the updates save to <user.-d ●...
Page 136: Require A User Login
When the phone logs in using the default login credentials, a default phone profile displays. Users retain the option to log in and view their personal settings. IMPORTANT: Poly recommends that you create a single default user password for all default user profiles. Open the configuration file.
Page 137: Do Not Disturb
Save the configuration file. Enable call server-based Do Not Disturb Poly phones can enter Do Not Disturb (DND) in sync with the call server using an as-feature-event SIP subscription. Set reg.x.serverFeatureControl.localProcessing.dnd="0" before configuring DND. The following conditions apply for call server-based DND: ●...
Page 138: Enable Call Server-Based Do Not Disturb On A Registered Line
IMPORTANT: Dependencies and overrides may affect other parameters. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. x with the desired line Enable the phone to enter DND based on the call server status. Replace key value.
Page 139 You can also configure the allowed period of idle time in minutes before the system enters power-saving mode. For more information on permitted values, see Poly Trio Parameter Reference Guide . <Day> . For example, Monday. Repeat this step for each workday, as set by the value for powerSaving.officeHours.startHour.<Day>="<Hour value>"...
Page 140: Microphone Mute
Configure the phone to play a tone when a user mutes or unmutes the microphone. IMPORTANT: Dependencies and overrides may affect other parameters. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. Enable the microphone mute alert. se.touchFeedback.enabled="1"...
Page 141: Disable Dtmf Tones
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . DTMF tones are encoded in the Real-time Transport Protocol (RTP) stream by default. When you disable tone.dtmf.viaRtp, DTMF isn’t encoded in the RTP stream.
Page 142: Audible Notifications And Sounds
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Set the output location for audible notifications and sounds.
Page 143: Disable Audible Notifications And Sounds
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Disable audible notifications and sounds.
Page 144: Disable Distinctive Ringtones Signaled Through Alert-Info
Dependencies and overrides may affect other parameters. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. Disable distinctive ringtones that are signaled through the Alert-Info SIP header on your phones.
Page 145: Configure The Call Waiting Tone
IMPORTANT: Dependencies and overrides may affect other parameters. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. x with the registered line number. Assign a ringtone directly to a registered line. Replace reg.x.ringType="<ringtone name>"...
Page 146: Assign A Distinctive Ringtone Based On Alert-Info Headers
Assign a distinctive ringtone based on Alert-Info headers Use parameters to map calls to specific ringtones based on Alert-Into headers and call server settings. This option requires server support. Open the configuration file. Specify a ring class to apply when the phone matches the value signaled in the Alert-Info header x with the registered line number.
Page 147: Configure Sound Effect Patterns
IMPORTANT: Dependencies and overrides may affect other parameters. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. cat with the pattern category name. Replace x with the Set the sound effect name. Replace y with the instruction number.
Page 148: Sound Effect Pattern Examples
Call progress tone patterns Poly phones play call progress tones including busy signals, ringback sounds, and call waiting tones. The built-in call progress tones match standard North American tones. If you want to customize your phone’s call progress tones to match the standard tones in your region, contact Poly Technical Support.
Page 149: Ringtone Patterns
The following table lists the call progress patterns and their descriptions. Table 12-3 Call Progress Tones Call Progress Pattern Description Barge-in tone bargeIn Busy tone busyTone Call waiting tone callWaiting Call waiting tone long (distinctive) callWaitingLong Confirmation tone confirmation Dial tone dialTone Howler tone (off-hook warning) howler...
Page 150: Miscellaneous Sound Effect Patterns
Table 12-4 Ringtone Pattern Names (continued) Parameter Name Ringtone Name Description ringer6 High Trill Long single warble 1 ringer7 High Double Trill Short double warble 1 ringer8 Highest Trill Long single Gb3 A4 major warble ringer9 Highest Double Trill Short double Gb3 A4 major warble ringer10 Beeble Short double E3 major...
Page 151: Setting The Time And Date
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Configure the SNTP server to automatically configure the time.
Page 152 Set the correct time zone location to display on the local interface and the system web interface. device.sntp.gmtOffsetcityID="<time zone location parameter value>" Use the following parameters to configure the time zone location. Table 12-6 Time Zone Location Parameter Values Permitted Value Time Zone Description (GMT -12:00) Eniwetok, Kwajalein (GMT -11:00) Midway Island...
Page 153 Table 12-6 Time Zone Location Parameter Values (continued) Permitted Value Time Zone Description (GMT -4:00) Atlantic Time (Canada) (GMT -4:00) San Juan (GMT -4:00) Manaus, La Paz (GMT -4:00) Asuncion, Cuiaba (GMT -4:00) Georgetown (GMT -3:30) Newfoundland (GMT -3:00) Brasilia (GMT -3:00) Buenos Aires (GMT -3:00) Greenland (GMT -3:00) Cayenne, Fortaleza...
Page 154 Table 12-6 Time Zone Location Parameter Values (continued) Permitted Value Time Zone Description GMT +1:00) Brussels (GMT +1:00) Copenhagen (GMT +1:00) Madrid, Paris (GMT +1:00) Amsterdam, Berlin (GMT +1:00) Bern, Rome (GMT +1:00) Stockholm, Vienna (GMT +1:00) West Central Africa (GMT +1:00) Windhoek (GMT +2:00) Bucharest, Cairo (GMT +2:00) Amman, Beirut...
Page 155 Table 12-6 Time Zone Location Parameter Values (continued) Permitted Value Time Zone Description (GMT +4:00) Izhevsk, Samara (RTZ 3) (GMT +4:00) Port Louis (GMT +4:00) Yerevan (GMT +4:30) Kabul (GMT +5:00) Yekaterinburg (RTZ 4) (GMT +5:00) Islamabad (GMT +5:00) Karachi (GMT +5:00) Tashkent (GMT +5:30) Mumbai, Chennai (GMT +5:30) Kolkata, New Delhi...
Page 156: Configure Olson Time Zone
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Use the values in this table to configure the Olson time zone.
Page 157 Table 12-7 Olson Time Zone IDs (continued) Olson Time Zone ID Poly Time Zone ID America/Costa_Rica (GMT -6:00) Central America America/Chicago (GMT -6:00) Central Time (US & Canada) America/Mexico_City (GMT -6:00) Mexico City America/Regina (GMT -6:00) Saskatchewan America/Bogota (GMT -5:00) Bogota,Lima America/New_York (GMT -5:00) Eastern Time (US &...
Page 158 Table 12-7 Olson Time Zone IDs (continued) Olson Time Zone ID Poly Time Zone ID Europe/Minsk (GMT +3:00) Minsk Asia/Istanbul (GMT +3:00) Istanbul Europe/Moscow (GMT +3:00) Moscow Asia/Kuwait (GMT +3:00) Kuwait,Riyadh Africa/Nairobi (GMT +3:00) Nairobi Asia/Tehran (GMT +3:30) Tehran Asia/Baku...
Page 159: Convert The Call Timer To Display In Seconds
Table 12-7 Olson Time Zone IDs (continued) Olson Time Zone ID Poly Time Zone ID Pacific/Guam (GMT +10:00) Guam,Port Moresby Asia/Magadan (GMT +10:00) Magadan (RTZ 9) Pacific/Auckland (GMT +12:00) Auckland,Anadyr Pacific/Fiji (GMT +12:00) Fiji Islands Pacific/Majuro (GMT +12:00) Marshall Islands...
Page 160: Call Waiting Alerts
The custom background displays behind the time, date, and line and key labels on the Home screen. The phone looks for custom background image from a folder in your network. Poly phones support .bmp, .jpe, .jpg .jpeg, .jfif, and .png image file formats. The phone doesn’t support progressive/multi-scan .jpeg images.
Page 161 URL>" NOTE: If the file is missing or unavailable, a default solid pattern displays. Make the line keys transparent to display more of the custom background. up.transparentLines="1" Save the configuration file. Set Up a Custom Background on Poly Trio Systems...
Page 162: Led Indicators
LED indicators LED indicators alert users to the different states of the phone and remote contacts. IMPORTANT: Configuring these options can impact the accessibility of your phones for people who have low vision or are colorblind. It can also impact accessibility for people with seizure disorders.
Page 163: Set An Led Pattern For Active Calls
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable the LED, configure the LED color, and set how long the LED glows, in milliseconds, before turning off.
Page 164: Set An Led Pattern For Incoming Calls
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Change the LED indicator color for incoming calls.
Page 165: Set An Led Pattern For Remote-Parked Calls
You can also create a custom pattern. IMPORTANT: Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. Enable alternating red/green LED behavior for locally held calls. call.shared.distinctiveLedOnHold="1"...
Page 166: Enable The Led Indicator For Incoming Calls
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable the phone’s LED to flash for incoming calls.
Page 167 Open the configuration file. Disable the in power saving mode. ind.pattern.powerSaving.step.1.state="0" Save the configuration file. Disable in Power Saving Mode...
Page 168: Third-Party Servers
Third-party servers This section provides information on configuring your phones with features from third-party servers. Chapter 14 Third-party servers...
Page 169: Microsoft Exchange Integration
Dependencies and overrides may affect other parameters. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. By default, the phone uses autodiscovery to determine the Microsoft Exchange server address, which relies on local DNS records and login domain information. The phone prioritizes the setting in exchange.server.url, even if you keep autodiscovery enabled.
Page 170: Enable Exchange Contacts Synchronization
Enable a phone to access a Microsoft Exchange Calendar using a configuration file. IMPORTANT: Dependencies and overrides may affect other parameters. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. Chapter 14 Third-party servers...
Page 171: Enable Microsoft Exchange Calendar Using The System Web Interface
Enable the Microsoft Exchange Calendar feature. feature.exchangeCalendar.enabled="1" Enter the Microsoft Exchange server URL. exchange.server.url="<Exchange server address>" Save the configuration file. Enable Microsoft Exchange calendar using the system web interface Use the system web interface to configure one phone at a time with the Microsoft Exchange calendar. Log in to the system web interface using admin credentials.
Page 172: Meeting Reminder Messages
Hide the meeting organizer. exchange.meeting.showOrganizer="0" Hide meeting’s subject. exchange.meeting.showSubject="0" Configure the phone to only show the current day’s meetings on the calendar. exchange.meeting.showTomorrow="0" Save the configuration file. Meeting reminder messages Configure how Poly phones display meeting reminder messages. Chapter 14 Third-party servers...
Page 173: Disable The Join Button On Meeting Reminders
When meeting organizers mark a meeting invitation as Private in Outlook, the Poly Trio system displays the meeting invite on the Poly Trio system calendar and monitors with Private Meeting in the subject line and a lock icon. The Outlook invitation includes the conference ID.
Page 174: Focus On Specific Fields For Dialable Numbers
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . The phone may present certain sequences of numbers found in the meeting as dialable numbers when users select Join on meeting reminders.
Page 175: Require A Skype For Business Conference Id For Private Meetings
Dependencies and overrides may affect other parameters. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. The phone displays private meetings like any other meeting when it ignores the private meeting flag. All information for meetings, private or not, displays on the phone’s calendar.
Page 176: Enable Advanced Login
Configure the phone to enable dual sign-in for calls and calendars. IMPORTANT: Dependencies and overrides may affect other parameters. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. Enable advanced login. exchange.showSeparateAuth="1"...
Page 177: Enable Basic Authentication For Otd Services
CAUTION: Basic authentication used with HTTP can expose user login information to certain entities during the authentication process. When possible, Poly recommends using advanced authentication for OTD exchange services. When you use basic authentication for OTD services, the header contains the username and password encoded in Base64 format.
Page 178: Broadsoft Broadworks Server
BroadSoft BroadWorks server Integrate your phone with BroadSoft BroadWorks R18 and BroadWorks R20 features. Some BroadSoft features include: Anonymous call rejection ● Simultaneous Ring ● Line ID blocking ● BroadWorks Anywhere ● Remote Office ● BroadSoft Server-Based call forwarding ● NOTE: You can’t register lines with the BroadWorks R18 server and the R20 and later simultaneously.
Page 179: Authenticate Phones Using Sip Credentials
x with the registered line Configure the password for BroadWorks XSP services. Replace number. reg.x.broadsoft.xsp.password="<password>" Save the configuration file. Authenticate phones using SIP credentials If your server is running Cisco BroadWorks R19 Service Pack 1 or later, authenticate the phones on the BroadWorks server using the same SIP credentials you use to register the phone lines.
Page 180: Hide The Uc-One Settings Icon On The Home Screen
Before configuring this feature, authenticate your Poly phones with the Cisco BroadWorks XSP service interface. For more information, see .Authentication with CISCO BroadWorks XSP Service Interface. IMPORTANT: Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters.
Page 181: Enable Anonymous Call Rejection
Enable users to automatically reject incoming calls from anonymous parties with restricted caller identification. Before you configure this feature, see Enable UC-One on Poly Phones. Open the configuration file. Enable the Anonymous Call Rejection menu to display on the phone.
Page 182: Enable Remote Office
Before you configure this feature, see Enable UC-One on Poly Phones. Open the configuration file. Configure the BroadWorks Anywhere menu to display on the phone. feature.broadsoft.xsi.BroadWorksAnywhere.enabled="1" Save the configuration file. Enable Remote Office Enable users to set up a phone number on their office phone to forward incoming calls to a mobile device or home office number.
Page 183 voIpProt.SIP.serverFeatureControl.securityClassification="1" x with the registered line number.: For specific lines: Replace ● reg.x.serverFeatureControl.securityClassification="1" Save the configuration file. Enable phones to display the security classification...
Page 184: Cisco Webex
This feature enables users to join Cisco Webex meetings directly from the calendar events on the phone by selecting Join on meeting reminders. NOTE: Poly phones don’t support Webex interactive voice responses (IVR) when direct dialing to Webex meetings. Configure direct dial to Cisco Webex meetings Enable users to join Cisco Webex meetings directly from meeting reminders with the Join button.
Page 185: Enable And Configure Secondary Port Link Status Reports
IMPORTANT: Configuring the following parameter(s) causes the phone to reboot. For more information, review the parameter reference topic(s) in the Poly Trio Parameter Reference Guide. Open the configuration file. Enable and configure Secondary Port Link Status Reports...
Page 186 Enable the phone to send a CDP packet containing the report when it detects a change in host connection status. sec.hostmovedetect.cdp.enabled="1" Set the frequency, in milliseconds, that the phone sends a CDP packet. The default is 1000 milliseconds. sec.hostmovedetect.cdp.sleepTime="<number of milliseconds>" Enable the phone to reset the LAN port link and send an EAPOL Logoff message if it detects a change in the host connection status.
Page 187: Directories And Contacts
Directories and contacts Configure your phones to use a local contact directory, a corporate directory, or both. Call logs stored in the Missed Calls, Received Calls, and Placed Calls call lists enable users to view phone events. Events include remote party identification, time and date of call, and call duration. Directories and contacts...
Page 188: Local Contact Directory
Save the configuration file. Creating directory files Configure a contact directory file that Poly phones use to store frequently used contacts. The PVOS package includes a contact directory template named 000000000000-directory~.xm l. The contact directory file loads to the provisioning server the first time that you boot up a phone or after a factory reset.
Page 189: Create A Global Directory File
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the 000000000000-directory~.xml directory file. The directory file includes three sample contacts that can serve as templates for new contact entries.
Page 190 Table 15-1 Contact Directory XML Elements (continued) Element Description Permitted Values Contact Used by the phone to address a NOTE: You can’t duplicate this field remote party in the same way that a or leave it Null. user manually dials a string of digits or a SIP URL.
Page 191: Configure When Directory Files Update
Create a speed dial entry in the directory file Poly phones support speed dial entriesaccessible from the phone interface. Poly Trio systems can support up to 20 speed dial entries. This example shows adding a speed dial to the main directory file 000000000000-directory.xml used by all phones.
Page 192: Disable Local Speed Dial Edits
In the directory file, locate the contact entry. <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <directory> <item_list> <item> <ln>last name</ln> <fn>first name</fn> <ct>contact entry #</ct> <rt>ringtone</rt> </item> </item_list> </directory> To assign a speed dial value, add the <sd> element with the assigned speed dial number. <?xml version="1.0"...
Page 193: Corporate Directory
Connect your phones to a corporate directory server that supports LDAP version 3. Setting up the corporate directory on the phone enables users to search for and place calls to these directory contacts. Poly phones support corporate directories with server-side sorting. If the directory doesn’t support server-side sorting, the phone performs sorting locally. NOTE: Use corporate directories that have server-side sorting for better performance.
Page 194 Enable the phone to securely store and encrypt LDAP directory user credentials. dir.corp.persistentCredentials="1" Save the configuration file. Chapter 15 Directories and contacts...
Page 195: Call Lists
Call lists The phone records and maintains user phone events in call lists. Call lists contain call information such as remote party identification, time, and date. The provisioning server stores the list as an XML file named <MACaddress>-calls.xml. If you want to route the call list to another server, use the CALL_LISTS_DIRECTORY field in the primary configuration file.
Page 196: Disable The Missed Call List
Table 15-2 Call List Elements and Attributes (continued) Element Description Permitted Values destination The original destination of the call. Address This parameter designates the outgoing call destination. The local phone supplies the name initially from the name field of a local contact entry. Later, call signaling may update the name.
Page 197: Disable The Received Call List
Disable the placed call list. feature.callListPlaced.enabled="0" Save the configuration file. Disable the received call list Remove the received call list on the Home screen and dialpad. The received call list displays all incoming calls the user answers. Open the configuration file. Disable the received call list.
Page 198: Enable Exchange Call Log Synchronization
Configure the phone to list each consecutive call instance individually. callLists.collapseDuplicates="0" Save the configuration file. Enable Exchange call log synchronization Configure an OpenSIP phone to synchronize the current user’s Exchange call logs with the server and display the call history of missed, outgoing, and received calls. Make sure you set feature.exchangeCalendar.enabled="1".
Page 199: Customizing Your Phone
Customizing your phone Configure the phone to display various features, functions, and customization options. Customizing your phone...
Page 200: Localizing The User Interface
Localizing the user interface Poly phones support multiple languages and keyboard layouts. Edit phone languages Edit the language files included with the PVOS package to customize the localized user interface. Before editing, familiarize yourself with the guidelines on basic and extended character support.
Page 201: Configure The Phone's Display Name
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Change the system name.
Page 202 Set the name used in SIP signaling, the H.323 alias, or both. This appears as the caller ID on x with the desired line key value. outgoing calls. Replace reg.x.displayname="<UTF-8 encoded string>" x . Replace x with the desired Set the text label that displays next to the line key for registration line key value.
Page 203: Configuring Labels
For example, if you have four line keys for 4144 labeled Poly , the line keys are labeled as 1_Poly , 2_Poly , 3_Poly , and 4_Poly . This also line applies to lines without labels.
Page 204: Enable And Configure The Digital Phone Label
Open the configuration file. Enable the phone to use unique labels for line keys for a registered line. up.cfgUniqueLineLabel="1" x with the registration Configure a unique line label for a line key on a registered line. Replace y with the line index from 1 to the value set by index number starting from 1.
Page 205: Time And Date Display
The phone is connected to Ethernet and you enable the date and time display ● Poly recommends synchronizing your phone with an SNTP server to display the most accurate time. Disable the time and date on the idle display Prevent the time and date from displaying on the phone’s screen when the phone is in idle mode.
Page 206 Use the following table to choose values for the lcl.datetime.date.format parameter. The table shows values for Friday, August 20, 2019 as an example. Table 16-1 Date Format Table lcl.datetime.date.format lcl.datetime.date.longformat Date Displayed on Phone dM,D 20 Aug, Fri dM,D 20 August, Friday Md,D Aug 20, Fri Md,D...
Page 207: Customizing Keyboard Language
You can customize the keyboard language of your device. Use alternative keyboards Keyboards for Japanese and Korean input are automatically downloaded from Poly Lens when you choose these languages from your Device Settings menu. To use the Japanese or Korean keyboard, you must first change the language of the device to Japanese or Korean.
Page 208: Phone Maintenance
Phone Maintenance Perform system management and maintenance tasks on your phone and upgrade the software. Chapter 17 Phone Maintenance...
Page 209: Rebooting The Phone
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable scheduled reboot on the phone.
Page 210: Reboot Network Devices
Save the configuration file. Reboot Network Devices You can reboot any available devices that are paired and connected to the Poly Trio system. On the Trio system, go to Settings > Advanced Enter the administrator password. Select Network Devices, then select a paired device.
Page 211: Upgrading The Software
Downgrading PVOS 9.X.X to earlier software versions After you update your Poly Trio C60 phone to PVOS 9.X.X, a downgrade to earlier software versions requires the use of a one-time downgrade software package that allows transition from the Android™...
Page 212: Information Removed And Retained After Downgrading
● Base profile ● Admin and user passwords ● Settings hosted on your service provider’s provisioning service or the Poly Lens device ● management service (recovered once your phone reconnects after the downgrade) New software downgrade restrictions Chapter 17 Phone Maintenance...
Page 213: Configure Software Rollback Prevention
For instructions, see Use the Software Upgrade Tool in the Web Configuration Utility: Feature Profile 67993 at Poly Engineering Advisories and Technical Notifications. Configuration changes made to individual phones using the system web interface override configuration settings made using central provisioning.
Page 214: Update Pvos Using A Usb Flash Drive
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable user-controlled software updates.
Page 215: Updating Camera Firmware
Copy the configuration files that you want to use to the root of the USB flash drive. You must copy at least the primary configuration file (000000000000.cfg) and the product- specific configuration files to the USB flash drive: Poly Trio C60: 3111-86240-001.sip.ld ● Insert the USB flash drive into the USB port.
Page 216: Resetting A Phone To Factory Defaults
Let go when the Mute keys begin flashing. Factory Reset the Poly Trio 8300 System at Power-Up If you can’t factory reset your Poly Trio 8300 from the system’s local interface, you can factory reset the system at power-up. Chapter 17 Phone Maintenance...
Page 217: Factory Reset The Poly Trio System From The Local Interface
Home screen. Factory Reset Poly Trio Visual+ Accessory You can reset the Poly Trio Visual+ to factory default settings from the interface at power up. Resetting to defaults clears the flash parameters, removes log files, user data, and cached data, and resets the administrator password to 456.
Page 218: Enable Users To Factory Reset The Phone
Reset to Factory Partial ● Reset User Data ● Out-of-box Wizard ● Enable users to factory reset the phone Add the Reset to Factory option in the phones Basic menu to enable users to factory reset the phone. Open the configuration file. Add the Reset to Factor option in the Basic menu.
Page 219: Monitoring The Phones
Monitoring the phones Poly phones have several features that enable you to monitor the phone’s performance and usage. Monitoring the phones...
Page 220: Vqmon Reports
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Specify the threshold value of listening MOS score (MOS-LQ) that causes the phone to send a critical alert quality report.
Page 221: Configure Vqmon Reports
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Enable periodically generated reports throughout the call.
Page 222: Monitoring The Phone's Memory Usage
Monitoring the phone’s memory usage If you’re using a range of phone features, customized configurations, or advanced features, you might need to manage phone memory resources. If your deployment includes a combination of phone models, consider configuring each phone model separately with its own features instead of applying all features to all models.
Page 223: Check Memory Usage From The Local Interface
Configuring the following parameter(s) may cause the phone to reboot. Dependencies and overrides may affect other parameters. For more information, see the parameter reference topic(s) in the Poly Trio Parameter Reference Guide . Open the configuration file. Adjust the available memory threshold percentage.
Page 224: Troubleshooting
In case you need to contact technical support, record the following information for future reference: Phone model(s) ● Updater version ● Poly Voice Software version ● Partner platform ● View the phone’s status You can troubleshoot phone issues by viewing the phone’s Status menu.
Page 225: Upload A Phone's Configuration Files To The Provisioning Server
Menu Item Available Information Platform Phone’s serial number or MAC address ● Current IP address ● Updater version ● Application version ● Names of the configuration files in use ● Address of the provisioning server ● Network TCP/IP Setting ● Ethernet port speed ●...
Page 226: Test The Hardware
If you use the system web interface, you can also upload Device Settings. Select Upload. The phone uploads the configuration file to the location you specified in the prov.configUploadPath parameter. Test the Hardware If you're experiencing issues with your phone, your system administrator may ask you to test the display, microphones, and speaker.
Page 227: Error Messages
Error messages The phone displays messages that describe any errors it encounters during operation. Updater error messages and possible solutions If a fatal error occurs, the phone doesn’t boot up. If the error isn’t fatal, the phone boots up but its configuration might be changed. Most updater errors are logged to the phone’s boot log.
Page 228: Network Authentication Failure Error Codes
Table 19-2 PVOS Error Messages Error Message Cause Config file error: Files contain invalid params: These messages display if the configuration files contain these deprecated <filename1>, <filename2>,... parameters: Config file error: <filename> contains invalid ● tone.chord.ringer.x.freq.x params ● se.pat.callProg.x.name The following contain pre-3.3.0 params: <filename>...
Page 229 Table 19-3 Network Authentication Failure Error Codes (continued) Event Code Description Notes 30xxx TLS Certificate failure See section 7.2 of RFC 2246 further TLS alert codes and error The phone displays the following codes: codes. ● 000 - generic certificate error ●...
Page 230: Power And Start-Up Issues
Power and start-up issues The following table describes possible solutions to power and start-up issues. Table 19-4 Power and Start-Up Issues Power or Start-up Issue Possible Solutions: The phone has power issues or the Determine whether the problem is caused by the phone, the AC outlet, or the PoE phone has no power.
Page 231: Calling Issues
Table 19-5 Screen and System Access Issues (continued) Issue Cause and Possible Solution The display shows the message "Network Link is This message displays when the LAN cable isn’t properly connected. Down". Do the following: ● Check the termination at the switch or hub end of the network LAN cable.
Page 232: Software Upgrade Issues
Certain types of older fluorescent lighting may cause the display to flicker. If your phone is in an environment with fluorescent lighting, angle or move the Poly phone away from the lights. The time and date are flashing. If the time and date are flashing, the phone is disconnected from the LAN or there’s no SNTP time server configured.
Page 233: Support
NEED MORE HELP? poly.com/support Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States © Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. DECT is a trademark of ETSI. All trademarks are the property of their respective owners. Support...
Page 234: Getting Help
Getting help Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site.
Page 235: Document Information
Document information Review the following document information. Model ID: Trio C60 Document part number: P46856-002A Last update: June 2025 Email us at documentation.feedback@hp.com with queries or suggestions related to this document. Document information...

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