How To Get Technical Support - Red Hat LINUX 7.1 - ISERIES Manual

Section A.4:How to Get Technical Support
Additionally, Red Hat Linux obtained via any of the following methods does not qualify for support
from Red Hat:
• Red Hat Linux PowerTools Archive
• Downloaded via FTP on the Internet
• Included in a package such as Motif or Applixware
• Copied or installed from another user's CD
A.4 How to Get Technical Support
In order to receive technical support for your Official Red Hat product, you must first sign up.
Every Official Red Hat product comes with a Product Identification code: a 16-character alphanumeric
string. The Product ID for Red Hat Linux 7.1 is located on the Registration Information Card that can
be found inside the box. Your Product ID is on a perforated card that you can punch out and keep in
a safe place. You need this code, so do not lose the card!
Do not throw away the card with your Product ID. You need the Product ID
to get technical support. If you lose the certificate, you may not be able to
receive support.
The Product ID is the code that will enable your technical support and any other benefits or services
that you purchased from Red Hat, depending upon which Red Hat product you purchased. The Product
ID may also enable priority FTP access, depending on the product that you purchased, for a limited
amount of time.
A.4.1 Signing up for Technical Support
To sign up for technical support, you will need to:
1. Create a customer profile at http://www.redhat.com/apps/activate/. You may have already com-
pleted this step; if you have, continue to the next step. If you do not already have a customer profile
on the Red Hat website, please create a new one.
2. Using your login name and password you created during the customer profile, please login at the
Red Hat Support website at http://www.redhat.com/support.
3. Update your contact information if necessary.
Note
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