HP Z2 Mini G1a Workstation Maintenance And Service Manual
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HP Z2 Mini G1a Workstation Maintenance And Service Manual

HP Z2 Mini G1a Workstation Maintenance And Service Manual

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Maintenance and Service Guide
HP Z2 Mini G1a Workstation
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP Z2 Mini G1a Workstation

  • Page 1 Maintenance and Service Guide HP Z2 Mini G1a Workstation SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

  • Page 2: Legal Information

    HP Inc. to be bound by the terms of the HP End Not all features are available in all under license. Intel, Core, and Thunderbolt User License Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Front..................................................1 Left.................................................... 1 Rear..................................................2 Labels ..................................................4 Product specifications..........................................5 2 Illustrated parts catalog..........................................6 Computer major components......................................6 Miscellaneous parts........................................... 9 3 Routine care, drive guidelines, and disassembly preparation......................... 12 Electrostatic discharge information.....................................
  • Page 4 Fan assembly..............................................24 Solid-state drive............................................25 Battery................................................27 Hood sensor..............................................28 Power button board..........................................29 Heat sink................................................30 Bottom cover..............................................32 WLAN module............................................... 33 Second flex I/O board (bottom)......................................35 Speaker................................................36 Wireless antennas and cables......................................37 Power supply ..............................................38 System board..............................................39 5 Troubleshooting without diagnostics....................................44 Before you call for technical support..................................
  • Page 5 Unable to connect to the internet..................................61 Cannot automatically launch internet programs............................ 62 Solving software problems......................................... 62 Computer will not start up and the HP logo does not appear......................62 “Illegal Operation has Occurred” error message is displayed...................... 62 6 Computer Setup (F10) Utility ........................................64 Using Computer Setup (F10) Utilities ...................................64...
  • Page 6 9 Backing up, restoring, and recovering....................................96 Backing up information and creating recovery media...........................96 Using Windows tools for backing up.................................96 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................96 Restoring and recovering your system..................................96 Creating a system restore .......................................97...
  • Page 7 Nonvolatile memory usage .......................................107 Questions and answers ........................................108 12 Power cord set requirements.......................................110 General requirements ...........................................110 Japanese power cord requirements..................................110 Country-specific requirements ......................................110 13 Specifications..............................................112 Index....................................................113...

  • Page 8: Computer Features

    Computer features This chapter provides you with an overview of your computer's features. IMPORTANT: Your keyboard might include a Copilot key. Copilot in Windows® (select products only) requires Windows 11. Some features require a neural processing unit (NPU). The timing of feature delivery and availability varies by market and device.

  • Page 9: Rear

    Table 1-2 Left components and their descriptions Item Icon Component Item Icon Component USB 10 Gbps port Audio-out (headphone)/Audio-in (microphone) combo jack Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in sleep mode.
  • Page 10 Table 1-3 Rear components and their descriptions Item Icon Component Item Icon Component Vent Power connector Connects a power cord. USB 10 Gbps ports (2) USB Type-C Thunderbolt™ ports and DisplayPort output (2) Connect a USB device, provide high-speed data transfer, and (for select products) charge small devices (such as a smartphone) when the...

  • Page 11: Labels

    NOTE: The labels for the rear panel connectors use industry-standard icons and colors. NOTE: Your model might have additional components available from HP. Labels The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product.

  • Page 12: Product Specifications

    To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the Search all QuickSpecs link. Type your model name in the search box, and then select Go. You can also go to http://www.hp.com/support, and follow the instructions to find your product. Select Product Information, and then select your computer specifications.

  • Page 13: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 14 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number 120 W P33967-001 85 W P36457-001 55 W P33966-001 System chassis not available as a spare part Middle frame P33962-001 Rear frame P33963-001 Power supply (300 W) N99216-001 WLAN module (MediaTek MT7925 Wi-Fi®...
  • Page 15 HP 2.5 GbE flex port P07166-003 HP 10 GbE Flex Port M62642-003 NOTE: Not compatible with Modern Standby. HP flex 1 GbE Fiber LC single port M27481-002 HP flex 1 GbE single port NIC M09717-002 (10) Second flex I/O board (bottom) HP 2.5 GbE flex port...

  • Page 16: Miscellaneous Parts

    N45395-001 USB 3. 1 Type-A male-to-male, 30 cm (11.8 in) N45398-001 DisplayPort-to-mini-DisplayPort, 30 cm (11.8 in) N45399-001 Power and signal, 10 pin (HP Z Remote System Controller) N45403-001 CAT5e Ethernet, 30 cm (11.8 in) N45404-001 Mouse HP 125 Wired Mouse...
  • Page 17 Keyboard (country codes are listed following this table) USB, slim, smart card P10664-xx1 HP 125, wired P10665-xx1 HP Halley, USB P10674-xx1 HP 725, wireless keyboard + mouse P33679-xx1 Power cord (C13, 1.83 m [6 ft]) Argentina M82819-001 Australia M82822-001 Brazil...
  • Page 18 Table 2-3 Spare part country codes For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Belgium -181 Hungary -211 Russia -251 BHCSY (Bosnia/ -B41 India -D61...

  • Page 19: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 20: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Relative humidity Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 21: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 22: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 23: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 24: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 25: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 15 before following these procedures.

  • Page 26: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 27: Lithium Coin Cell Battery

    Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.

  • Page 28: Cable Management

    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved.

  • Page 29: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. IMPORTANT: Adherence to these procedures and precautions is essential for proper service.

  • Page 30: Top Cover

    2× USB Std-A 5 Gbps P37127-001 HP 2.5 GbE flex port P07166-001 HP 10 GbE Flex Port M62642-002 NOTE: Not compatible with Modern Standby. HP flex 1 GbE Fiber LC single port M27481-002 HP flex 1 GbE single port NIC M09717-001 Top cover...

  • Page 31: Fan Assembly

    Before removing the first flex I/O board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the top cover (see Top cover on page 23). Remove the first flex I/O board: Remove the two Phillips screws (1) that secure the board to the system board. Lift the board (2) to disconnect it from the system board and remove the top flex I/O board from the computer.

  • Page 32: Solid-State Drive

    Loosen the two captive Phillips screws (1) that secure the assembly to the computer. Lift the assembly (2) out of the computer enough to access the system board connector. Disconnect the fan cable from the system board connector (3). To install the fan assembly, reverse the removal procedure. Solid-state drive To remove the solid-state drive (SSD), use these procedures.
  • Page 33 Table 4-3 SSD descriptions and part numbers (continued) Description Spare part number 1 TB, PCIe-4 × 4, TLC, SED, nM N86919-001 1 TB, PCIe-3 × 4, TLC, SED, FIPS P31843-001 1 TB, PCIe-3 × 4, TLC, SED, Citadel P31846-001 512 GB, PCIe-4 × 4, TLC, nM N77393-001 512 GB, PCIe-4 ×...

  • Page 34: Battery

    Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.

  • Page 35: Hood Sensor

    HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle. Before removing the battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22).

  • Page 36: Power Button Board

    Push the sensor (1) out of the slot in the rear of the computer, and then lift the sensor (2) up and out of the computer. Disconnect the hood sensor cable from the system board connector (3). To install the hood sensor, reverse the removal procedure. Power button board To remove the power button board, use these procedures.

  • Page 37: Heat Sink

    Rotate the top of the board (2) away from the computer to release it, and then lift the board (3) up and out of the computer. The power button board is held by clips. Do not pull on the cable to remove the board.
  • Page 38 Table 4-7 Heat sink descriptions and part numbers (continued) Description Spare part number 55 W P33966-001 IMPORTANT: The bond between the heat sink and the processor can be very tight. If the computer will turn on, before removing the heat sink, turn on the computer until it warms the heat sink.

  • Page 39: Bottom Cover

    Thoroughly clean the thermal paste from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 40: Wlan Module

    Separate the bottom cover (2) from the computer. To install the bottom cover, reverse the removal procedure. WLAN module To remove the WLAN module, use these procedures. The WLAN module is installed on the bottom of the system board under the bottom cover. Table 4-8 WLAN module descriptions and part numbers Description...
  • Page 41 Pull the module (4) out of the socket. NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The WLAN antenna cable labeled 2/AUX connects to the WLAN module Aux terminal. If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration.

  • Page 42: Second Flex I/O Board (Bottom)

    Table 4-9 Second flex I/O board descriptions and part numbers Description Spare part number HP 2.5 GbE flex port P07166-003 HP flex 1 GbE single port NIC M09717-003 HP flex serial port v3 M13369-001 HP Z Remote System Controller N12744-002...

  • Page 43: Speaker

    Speaker To remove the speaker, use these procedures. Table 4-10 Speaker description and part number Description Spare part number Speaker P33965-001 Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the top cover (see Top cover on page 23).

  • Page 44: Wireless Antennas And Cables

    Wireless antennas and cables To remove the wireless antennas and cables, use these procedures. The cables route from the WLAN module to the antennas mounted on the top and bottom of the computer. Table 4-11 Wireless antennas and cables description and part number Description Spare part number Wireless antennas and cables...

  • Page 45: Power Supply

    Lift the antenna up (2), and then pull the antenna cable out through the hole (3) in the bottom of the computer. Position the computer upside down. Remove the two Phillips screws (1) from antenna 1 on the bottom of the computer. Lift the antenna up (2), and then remove the cable from the clips in the computer.

  • Page 46: System Board

    Table 4-12 Power supply description and part number Description Spare part number 300 W N99216-001 Before removing the power supply, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 22). Remove the top cover (see Top cover on page 23).
  • Page 47 Table 4-13 System board descriptions and part numbers (continued) Description Spare part number AMD Ryzen AI MAX+ PRO 395 processor, 32 GB system memory P12201-601 AMD Ryzen AI MAX PRO 390 processor, 64 GB system memory P12202-601 AMD Ryzen AI MAX PRO 390 processor, 32 GB system memory P12203-601 AMD Ryzen AI MAX PRO 385 processor, 64 GB system memory P12204-601...
  • Page 48 Disconnect all remaining cables from the top and bottom of the system board. Position the computer with the rear toward you. Remove the four Phillips screws from the sides of the rear panel. Pull the right side (1) and then the left side (2) of the rear panel away from and then off the computer. System board...
  • Page 49 Remove the four Torx screws (1), and then lift the system board (2) out of the computer. To install the system board, reverse the removal procedures. Use the following illustration and table to determine system board component locations. Table 4-14 System board components Item Component...
  • Page 50 Table 4-15 System board components Item Component Item Component Bottom flex I/O (11) Speaker Serial port (12) Power supply power WLAN module (13) Power supply fan (10) Remote controller management NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the SMBIOS information about the affected computer.

  • Page 51: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 52: Helpful Hints

    Modern Standby is a low-power sleep mode designed to keep a device connected to the network and allow background tasks to run even while in sleep mode. However, some older devices or drivers might not fully support Modern Standby, leading to excessive power consumption, louder fan noise during standby, or system crashes and blue screens.

  • Page 53: Cannot Access The Computer Setup (F10) Utility When Booting The Computer

    Cannot access the Computer Setup (F10) Utility when booting the computer Use this information to troubleshoot the computer. Cause Solution The Computer Setup (F10) Utility is set to Complete one of these tasks: Fast Boot, causing the F10 access screen to - Before turning on the computer, press and hold f10.

  • Page 54: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 55: Computer Turns Off With Four Red Blinks And Two White Blinks

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 56: Solving Power Problems

    Cause Solution System unable to power on. Press and hold the power button for fewer than 4 s. If the hard drive light turns white: If the computer has a voltage selector, check that the voltage selector located on the rear of the power supply is set to the appropriate voltage.

  • Page 57: Four Red Blinks Then Four Beeps

    Cause Solution Processor thermal protection has been Be sure that the computer air vents are not blocked and the activated. A fan might be blocked or not processor cooling fan is running. turning, or the heat sink is not properly Open the access panel, press the power button, and see if the attached to the processor.

  • Page 58: Drive Not Found (Identified)

    Cause Solution Either the directory structure is bad or there is In Windows, type file in the taskbar search box, and then select File a problem with a file. Explorer from the list of applications. In the left column, expand This PC, right-click a drive, select Properties, and then select the Tools tab.

  • Page 59: Computer Seems To Be Locked Up

    Cause Solution The device is attached to a SATA port that has Check SATA cable connections. been hidden in Computer Setup. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Boot order is not correct.

  • Page 60: Computer Appears To Be Locked Up While Recording Audio

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Internal speaker is disabled in Computer Enable the internal speaker in Computer Setup.

  • Page 61: Printer Will Not Turn On

    If you are on a network, you might not have Make the proper network connections to the printer. made the connection to the printer. Printer might have failed. Run printer self-test. The printer might be out of paper. Check the paper tray, and refill it if it is empty. Printer will not turn on Use this information to troubleshoot the computer.

  • Page 62: Mouse Does Not Respond To Movement Or Is Too Slow

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep date, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Mouse does not respond to movement or is too slow Use this information to troubleshoot the computer.

  • Page 63: A New Device Is Not Recognized As Part Of The System

    A new device is not recognized as part of the system Use this information to troubleshoot the computer. Cause Solution Cables of new external device are loose or Be sure that all cables are properly and securely connected and that pins power cables are unplugged.

  • Page 64: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling.

  • Page 65: Diagnostics Reports A Failure

    Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 66: Cannot Connect To Network Server When Attempting Remote System Installation

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 67: Out Of Memory Error

    Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables.

  • Page 68: Usb Flash Drive Not Found (Identified)

    Cause Solution The drive letter after the last physical drive is Change the default drive letter for the flash drive in Windows. not available. USB flash drive not found (identified) Use this information to troubleshoot the computer. Cause Solution The device is attached to a USB port that has Run the Computer Setup utility and enable the USB ports in Advanced >...

  • Page 69: Cannot Automatically Launch Internet Programs

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.
  • Page 70 Cause Solution Software being used is not Microsoft-certified Verify that the software is certified by Microsoft for your version of for your version of Windows. Windows (see program packaging for this information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. “Illegal Operation has Occurred”...

  • Page 71: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 72: Computer Setup Main

    A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: If you do not press at the appropriate time, you must restart the computer and again repeatedly press when the power button light turns white to access the utility. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application.
  • Page 73 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 74 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 75 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 76: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 77 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: ● Setup Menu (F10) ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 78 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot start until the manual recovery key sequence is entered.
  • Page 79 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 80 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 81 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 82: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 83 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 84 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for RAID Enables RAID. Default is disabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations. The following settings are possible: ●...
  • Page 85 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 86 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options AMD AIM-T continued ) Lets you enable AMD Remote system management capability through a Wi-Fi. Default is disabled. Hardware enabled Spectre Variant 2 Mitigation Enables Single Thread Indirect Branch Predictor (STIBP) functionality in AMD processors. Default is disabled.
  • Page 87 Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Chapter 6 Computer Setup (F10) Utility...
  • Page 88 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 89 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processor's power consumption when the processor is idle.
  • Page 90 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 91 Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Chapter 6 Computer Setup (F10) Utility...

  • Page 92: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you might encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 93 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (you can also use Computer might need to be replaced.
  • Page 94 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 95 F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. The patch is available at http://www.hp.com/support. Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. Some hard...
  • Page 96 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check cables and replace if necessary. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error.
  • Page 97 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 43B-More Than One USB type-C Cards More than one USB Type-C card is Remove USB Type-C card so that only Are Installed installed. one is installed. 500-BIOS Recovery A system BIOS recovery has occurred.

  • Page 98: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling Reseat fan. fan is not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system Be sure system has proper airflow.
  • Page 99 ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns make up a two-part code: ●...
  • Page 100 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description Hardware The embedded controller has timed out waiting for BIOS to return from memory initialization. The embedded controller has timed out waiting for BIOS to return from graphics initialization.

  • Page 101: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 64 for information about backing up the BIOS settings.
  • Page 102 Turn on or restart the computer. ● To delete the Setup password, go to step 2. ● To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: ● Press while the “Press the ESC key for Startup Menu”...

  • Page 103: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 104: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 105: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 106: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 107: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 108: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 102. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 109: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 110: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 111: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 112: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 113 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 114: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 115: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.
  • Page 116 The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed and timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the memory module is installed in a computer.

  • Page 117: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 118 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 119: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions (standard desktop orientation) Height 8.55 cm 3.4 in Width 16.8 cm 6.6 in Depth 20.0 mm 7.9 in Approximate starting weight 2.3 kg 5.07 lb Temperature range Operating 5°C to 35°C 40°F to 95°F...

  • Page 120: Index

    High Performance Mode 78 requirements 110 hood sensor Customer Support 44 removal and replacement 28 backup, creating 96 HP PC Hardware Diagnostics UEFI backups 96 downloading 102 battery deleting a Power-On failure ID code 101 disposal 12, 18, 20...
  • Page 121 97 servicing computer 12, 18 USB flash drive 97 solid-state drive password recovery media 96 removal and replacement 25 Power-On 94 creating using HP Cloud speaker security 94 Recovery Download removal and replacement 36 Setup 94 Tool 96 specifications...
  • Page 122 Thunderbolt port identifying USB Type-C 3 Thunderbolt port with HP Sleep and Charge identifying USB Type-C 3 tools, servicing 12, 18 top cover illustrated 9 removal and replacement 23 Torx T15 screwdriver 12, 18 troubleshooting without diagnostics 44 USB 10 Gbps port, identifying 2, 3...

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