Page 1 MB2338, MX321 MFPs User's Guide July 2024 www.lexmark.com Machine type: 7017 Models: 276, 278...
Page 2 Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learning about the printer................. 10 Finding information about the printer......................10 Finding the printer serial number........................11 Selecting a location for the printer........................ 12 Printer conﬁgurations............................13 Attaching cables..............................14 Using the control panel............................ 15 Understanding the status of the power button and indicator light............
Page 3 Contents Copying photos..............................27 Copying on letterhead............................. 28 Copying on both sides of the paper......................28 Reducing or enlarging copies........................28 Collating copies..............................28 Placing separator sheets between copies....................29 Copying multiple pages onto a single sheet..................... 29 Creating a copy shortcut..........................29 E-mailing......................
Page 4 Contents Device.................................. 55 Print..................................64 Paper..................................72 Copy..................................74 Fax..................................77 E-mail..................................87 FTP..................................94 Network/Ports..............................99 Security.................................111 Reports.................................116 Help..................................117 Troubleshooting..............................118 Printing the Menu Settings Page........................118 Securing the printer...................119 Locating the security slot..........................119 Erasing printer memory...........................119 Restoring factory default settings........................120 Statement of Volatility.............................120 Maintaining the printer................
Page 5 Contents Paper jam in the multipurpose feeder......................155 Paper jam in the automatic document feeder..................156 Troubleshooting..................158 Print quality problems.............................158 Printing problems.............................159 Network connection problems........................187 Internal option problems..........................189 Issues with supplies............................190 Paper feed problems............................191 E-mailing problems............................195 Faxing problems.............................. 195 Scanning problems............................
Page 6 CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord.
Page 8 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 9 Safety information ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for this product.
Page 10 Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 11 Learning about the printer What are you looking for? Find it here • Go to http://support.lexmark.com. Documentation • Note: Select your country or region, and then Live chat support select your product to view the appropriate • E‑mail support support site.
Page 12 Learning about the printer Locate the printer serial number behind the front door. Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 13 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 14 Learning about the printer Control panel Automatic document feeder (ADF) Standard bin Controller board access cover Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray Multipurpose feeder Door A Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 15 Learning about the printer CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 16 Learning about the printer Use the Select button • Select menu options. • Save the settings. Redial button View the last number dialed. Address book button View the stored shortcuts. Numeric keypad Enter numbers or symbols in an input ﬁeld. Sleep button Enable Sleep mode.
Page 17 Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media From the control panel, navigate to: > Settings > > Paper > > Tray Conﬁguration > > Paper Size/Type > Select a paper source, and then conﬁgure the size and type of the specialty media. Conﬁguring Universal paper settings From the control panel, navigate to: >...
Page 18 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 19 Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...
Page 20 Loading paper and specialty media • Load envelopes with the ﬂap facedown on the left side. • Load European envelopes with the ﬂap facedown and entering the printer ﬁrst. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 21 Paper support Paper support Supported paper sizes Paper size Tray Multipurpose Two‑sided Scanner glass feeder printing 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (8.3 x 5.8 in.) A5 LEF 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5...
Page 22 Paper support Paper size Tray Multipurpose Two‑sided Scanner glass feeder printing Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Folio 216 x 330 mm (8.5 x 13 in.) Universal 76.2 x 127 mm to 216 x 356 mm (3 x 5 in.
Page 23 60–90 g/m (16–24 lb) Using recycled paper Lexmark works to reduce the environmental impact of paper by providing customers choices when it comes to printing. One way we achieve this is by testing products to ensure recycled paper may be used—speciﬁcally,...
Page 24 While no official standard exists for office equipment use of paper, Lexmark uses European Standard EN 12281 as a minimum properties standard. To ensure breadth of testing, test paper includes 100% recycled papers from North America, Europe, and Asia, and tests are conducted at 8–80% relative humidity.
Page 25 Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 26 Printing Printing from a mobile device using AirPrint The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certiﬁed printer. Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet.
Page 27 Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 28 Copying Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > Copy > > Copy from > select the size of the original document In the Copy to menu, select a paper source. If you are loading into the multipurpose feeder, then navigate to: MP Feeder >...
Page 29 Copying Placing separator sheets between copies Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > Copy > > Separator Sheets Adjust the settings. Copy the document. Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass.
Page 30 E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 31 E-mailing Notes: • For more information on the password, see the list of e‑mail service providers. • For e‑mail service providers that are not on the list, contact your provider and ask for the settings. Click Save. Using the Settings menu in the printer From the control panel, navigate to: Settings >...
Page 32 E-mailing Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password Note: To create an app password, go to the AOL Account Security page, log in to your account, and then click Generate app password.
Page 33 E-mailing Setting Value Device Password App password Notes: • To create an app password, go to the Google Account Security page, log in to your account, and then from the “Signing in to Google” section, click App passwords. • “App passwords” shows only if two‑step veriﬁcation is enabled. iCloud Mail Note: Make sure that two‑step veriﬁcation is enabled on your account.
Page 34 E-mailing NetEase Mail (mail.126.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service. Setting Value Primary SMTP Gateway smtp.126.com...
Page 35 E-mailing NetEase Mail (mail.yeah.net) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service. Setting Value Primary SMTP Gateway smtp.yeah.net...
Page 36 E-mailing QQ Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the QQ Mail home page, click Settings > Account. From the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable either POP3/SMTP service or IMAP/SMTP service. Setting Value Primary SMTP Gateway...
Page 37 E-mailing Sohu Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the Sohu Mail home page, click Options > Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service. Setting Value Primary SMTP Gateway...
Page 38 E-mailing Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password.
Page 39 Fax over IP (FoIP) MB2338adw MX321adn MX321adw Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs an installed license bundle. For more information, contact the place where you purchased the printer.
Page 40 Faxing Setting up the fax function using analog fax Notes: • Some connection methods are applicable only in some countries or regions. • If the fax function is enabled and not fully set up, then the indicator light may blink red. •...
Page 41 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have registered your printer to the etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate the serial number, see “Finding the printer...
Page 42 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Page 43 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 44 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 45 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 46 Faxing Setting the fax date and time Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page From the control panel, navigate to: Settings > > Device > > Preferences > >...
Page 47 Faxing Using the control panel Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > Fax > > enter the needed information > If necessary, adjust the settings. Send the fax. Using the computer Before you begin, make sure that the fax driver is installed.
Page 48 Faxing Creating a fax destination shortcut Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 49 Faxing Printing a fax log Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page From the control panel, navigate to: Settings > > Reports > > Fax > Select Fax Job Log or Fax Call Log, and then press Blocking junk faxes Note: Make sure that fax is conﬁgured.
Page 50 Faxing • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts > Add Shortcut. Select a shortcut type, and then conﬁgure the settings. Note: Take note of the shortcut number. Apply the changes.
Page 51 The computer and the printer are connected to the same network. For Windows users Using Lexmark ScanBack Utility From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 52 Scanning Type a unique scan proﬁle name, and then click Next. Browse to the location you want to save the scanned document, create a ﬁle name, and then click Next. Note: To reuse the scan proﬁle, enable Create Shortcut, and then create a unique shortcut name. Click Finish.
Page 53 Scanning Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts >...
Page 54 Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 55 Understanding the printer menus Device Preferences Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Note: Not all languages are available for all printer models. You may need to install special hardware for some languages.
Page 56 Understanding the printer menus Menu item Description Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs off a user account 10–300 (60*) automatically. Note: An asterisk (*) next to a value indicates the factory default setting. Eco-Mode Menu item Description...
Page 57 Understanding the printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server.
Page 58 Understanding the printer menus Menu item Description Error Prevention Set the printer to ﬂush automatically blank pages or pages with partial prints to the standard bin after a jammed page is Jam Assist cleared. Error Prevention Let the printer continue processing or printing a job automatically after clearing certain attendance conditions.
Page 59 Understanding the printer menus Menu item Description Jam Content Recovery Specify how to restart a scan job after resolving a paper jam. Scanner Jam Recovery Job level Page level* Note: An asterisk (*) next to a value indicates the factory default setting. Power Management Menu item Description...
Page 60 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
Page 61 Understanding the printer menus Menu item Description Tray Conﬁguration Set the printer to link the trays that have the same paper type and paper size settings. Tray Linking Automatic* Show the Tray Insert message. Tray Conﬁguration Show Tray Insert Message Only for unknown sizes* Always Tray Conﬁguration...
Page 62 Understanding the printer menus Menu item Description Fax Conﬁguration Specify the printer power setting when it is in fax mode. Fax Low Power Support Disable Sleep Permit Sleep Auto* Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data.
Page 63 Understanding the printer menus Menu item Description Device Operations Set the printer to use the Orientation setting under Copy menu when sending quick copy jobs. Honor orientation on fast path copy Off* Scanner Conﬁguration Align the scan area with the paper location. Scanner Manual Registration Print Quick Test Front ADF Registration...
Page 64 Understanding the printer menus Visible Home Screen Icons Menu Description Copy Specify which icons to show on the home screen. E‑mail Change Language Bookmarks Held Jobs About this Printer Menu item Description Asset Tag Show the serial number of the printer. Printer’s Location Identify the printer location.
Page 65 Understanding the printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Note: The multipurpose feeder is available only in some printer models. Multipurpose Feeder Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side...
Page 66 Understanding the printer menus Menu item Description Resource Save Set the printer to handle temporary downloads when it receives a job that requires more than the available memory. Off* Notes: • Off sets the printer to retain downloads only until memory is needed. Downloads are deleted to process print jobs.
Page 67 Understanding the printer menus Job Accounting Note: This menu appears only when a printer hard disk is installed. Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Accounting Log Frequency Specify how often the printer creates a log ﬁle.
Page 68 Understanding the printer menus Menu item Description URL to Post Log Specify where the printer posts job accounting logs. E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs. Log File Preﬁx Specify the preﬁx for the log ﬁle name. Note: The current host name deﬁned in the TCP/IP menu is used as the default log ﬁle preﬁx.
Page 69 Understanding the printer menus Menu item Description Font Priority Establish the font search order. Resident* Notes: Flash/Disk • Resident sets the printer to search its memory for the requested font before searching the ﬂash memory. • Flash/Disk sets the printer to search the ﬂash memory for the requested font before searching the printer memory.
Page 70 Understanding the printer menus Menu item Description PCL5 Minimum Line Width Set the initial minimum stroke width. 1–30 (2*) Notes: PCLXL Minimum Line Width • Jobs printed in 1200 dpi use the value directly. 1–30 (2*) • Jobs printed in 4800CQ use half the value. A4 Width Set the width of the logical page on A4‑size paper.
Page 71 Understanding the printer menus HTML Menu item Description Font Name Set the font to use for HTML documents. [List of fonts] (Times*) Font Size Set the font size to use for HTML documents. 1–255 (12*) Scale Scale HTML documents. 1–400% (100*) Orientation Set the page orientation for HTML documents.
Page 72 Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Note: Multipurpose Feeder only appears when Conﬁgure MP is set to MP Feeder Cassette. Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source.
Page 73 Understanding the printer menus Media Conﬁguration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
Page 74 Understanding the printer menus Media Types Menu item Description Plain Specify the texture and weight of the paper loaded. Card Stock Select from the following options: Transparency Paper Texture Recycled Smooth Labels Normal* Bond Rough Envelope Paper Weight Rough Envelope Light Letterhead Normal*...
Page 75 Understanding the printer menus Menu item Description Sides Specify the scanning behavior based on the original document. 1 sided to 1 sided* 1 sided to 2 sided Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source...
Page 76 Understanding the printer menus Menu item Description Overlay Specify the overlay text printed on each page of the copy job. Conﬁdential Copy Draft Urgent Custom Off* Custom Overlay Type a custom overlay text. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 77 Understanding the printer menus Menu item Description Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document.
Page 78 Understanding the printer menus Fax Setup General Fax Settings Menu item Description Fax Name Identify your fax machine. Fax Number Identify your fax number. Fax ID Notify fax recipients of your fax name or fax number. Fax Name Fax Number* Enable Manual Fax Set the printer to fax manually.
Page 79 Understanding the printer menus Menu item Description Enable Line In Wrong Jack Determine whether a telephone line is connected to the correct port on the Detection printer. Off* Notes: • Detection takes place when turning on the printer and before each call. •...
Page 80 Understanding the printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Darkness Adjust the darkness of the scanned image. 1–9 (5*) Behind a PABX Set the printer to dial a fax number without waiting to recognize the dial tone.
Page 81 Understanding the printer menus Menu item Description Background Removal Adjust the amount of background visible on a scanned image. Background Detection Note: If you want to remove the background color from the original document, Content‑based* then set Background Detection to Content-based. If you want to remove image noise from a photo, then set Background Detection to Fixed.
Page 82 Understanding the printer menus Menu item Description Allow Save as Shortcut Save fax numbers as shortcuts in the printer. Max Speed Set the maximum speed for sending fax. 33600* 14400 9600 4800 2400 Enable Color Fax Scans Enable color scans for fax. Off by default* On by default Never use...
Page 83 Understanding the printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Before Job After Job Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Note: MP Feeder appears only when an optional 650-sheet duo tray is MP Feeder installed.
Page 84 Understanding the printer menus Menu item Description Auto Answer Set the printer to receive fax automatically. Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone.
Page 85 Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message:...
Page 86 Understanding the printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Multipurpose Feeder Logs Display Identify the sender by remote fax name or fax number.
Page 87 Understanding the printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e- mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP...
Page 88 Understanding the printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Enable user credentials and group designations to connect to the SMTP server.
Page 89 Understanding the printer menus Menu item Description Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu item appears only if you have purchased and installed an Auto Rotate OCR solution. Despeckle Auto Contrast Enhance PDF Settings Set the PDF format of the scanned image.
Page 90 Understanding the printer menus Menu item Description Color Specify the color when scanning an image. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image.
Page 91 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Auto Color Detect Set the amount of color that the printer detects from the original document.
Page 92 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image.
Page 93 Understanding the printer menus Menu item Description Use Multi‑Page TIFF Choose between single- and multiple‑page TIFF ﬁles. TIFF Compression Set a compression option for TIFF ﬁles. LZW* JPEG Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo on a scanned image.
Page 94 Understanding the printer menus Web Link Setup Menu item Description Server Set the printer to send e‑mail as a web link. Login Password Path File Name Web Link FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image. PDF (.pdf)* Note: The menu items may vary depending on your printer model.
Page 95 Understanding the printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version 1.5* Archival Version A‑1a* A‑1b Highly Compressed Off* Secure Off* Searchable Off* Archival (PDF/A) Off* Content Type Improve the output result based on the content of the original document. Text Text/Photo* Graphics...
Page 96 Understanding the printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. -4 to 4 (0*) Orientation Specify the orientation of text and graphics on the page.
Page 97 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Auto Color Detect Set the amount of color that the printer detects from the original document.
Page 98 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image.
Page 99 Understanding the printer menus Menu item Description Custom Job Scanning Turn on scanning of custom jobs by default. Off* Note: This menu item appears only when a hard disk is installed. Scan Preview Show a preview of the scan on the display. Note: This menu item appears only when a hard disk is installed.
Page 100 Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network...
Page 101 Understanding the printer menus Menu item Description WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) for the printer. Auto* Note: This menu item appears only when the Wireless Security Open Mode is set to WEP. Shared Set WEP Key Specify a WEP password for secure Wi‑Fi connection.
Page 102 Understanding the printer menus Menu item Description Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 103 Understanding the printer menus Menu item Description IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router. Stateless Address Autoconﬁguration IPv6 Specify the DNS server address. DNS Server Address IPv6 Assign the IPv6 address.
Page 104 Understanding the printer menus Menu item Description Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network. Note: An asterisk (*) next to a value indicates the factory default setting. TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname...
Page 105 Understanding the printer menus Menu item Description Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify an IP address for the TCP connections. Notes: • Use a comma to separate each IP address. •...
Page 106 Understanding the printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update printer security.
Page 107 Understanding the printer menus Menu item Description Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure IPSec Device Certiﬁcate Specify an IPSec certiﬁcate. Note: This menu item appears only when Base Conﬁguration is set to Compatibility.
Page 108 Understanding the printer menus Menu item Description LPD Trailer Page Print a trailer page for all LPD print jobs. Off* Note: A trailer page is the last page of a print job. LPD Carriage Return Conversion Enable carriage return conversion. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same...
Page 109 Understanding the printer menus ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint. Port Number Set the port number for the ThinPrint server. 4000–4999 (4000*) Bandwidth (bits/sec) Set the speed to transmit data in a ThinPrint environment. 100–1000000 Packet Size (kbytes) Set the packet size for data transmission.
Page 110 Understanding the printer menus Menu item Description Options Print directly from your Google account. Enable Google Cloud Print Options Allow the registered user and other users on the same subnet to send jobs to the printer locally. Enable Local Discovery Options Verify authenticity of the peer certiﬁcate to connect to your Google account.
Page 111 Understanding the printer menus Security Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 112 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 113 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries.
Page 114 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 115 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing at a later time. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs.
Page 116 Understanding the printer menus Menu item Description Security Reset Jumper Specify the effect of using the security reset jumper. Enable “Guest” access* Notes: No Effect • The jumper is located beside a lock icon on the controller board. • Enable “Guest” access provides guests with full access control. •...
Page 117 Understanding the printer menus Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer. Fax Shortcuts Copy Shortcuts E‑mail Shortcuts FTP Shortcuts Network Folder Shortcuts Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs.
Page 118 Understanding the printer menus Menu item Description Moving Guide Provides information about moving, locating, or shipping the printer Print Quality Guide Provides information about solving print quality issues Supplies Guide Provides information about ordering supplies Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Page 119 Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
Page 120 Securing the printer Restoring factory default settings From the control panel, navigate to: > Settings > > Device > > Restore Factory Defaults > > Restore Settings > Select Restore all settings, and then press Select RESTORE, and then press For a more comprehensive method of restoring the factory default settings, see “Erasing printer memory”...
Page 121 Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store. From the printer control panel, navigate to: Settings >...
Page 122 Maintaining the printer Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 123 Maintaining the printer Conﬁguring Wi‑Fi Direct Note: This feature is available only in some printer models. ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the control panel, navigate to: Settings >...
Page 124 Maintaining the printer Connecting a computer to the printer Before connecting your computer, make sure that Wi‑Fi Direct has been conﬁgured. For more information, see “Conﬁguring Wi‑Fi Direct” on page 123. For Windows users Open Printers & scanners, and then click Add a printer or scanner. Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
Page 125 Maintaining the printer Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum. Wipe the outside of the printer with a damp, soft, lint‑free cloth. Notes: • Do not use household cleaners or detergents, as they may damage the ﬁnish of the printer. •...
Page 126 Maintaining the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad...
Page 127 Scanner glass pad Close the scanner cover. Ordering parts and supplies To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer.
Page 128 Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 129 56F0ZA0 Corporate Return Program imaging unit* 56F0Z0E * This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 130 Maintaining the printer Replacing parts and supplies Replacing the toner cartridge Open door A. Remove the used toner cartridge.
Page 131 Maintaining the printer Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. Close door A.
Page 132 Maintaining the printer Replacing the imaging unit Open door A. Remove the toner cartridge. Remove the used imaging unit.
Page 133 Maintaining the printer Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 134 Maintaining the printer Close door A. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
Page 135 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
Page 136 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 137 Maintaining the printer...
Page 138 Maintaining the printer Remove the tray insert, and then ﬂip the tray base. Remove the used pick roller assembly. Unpack the new pick roller assembly.
Page 139 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.
Page 140 Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 141 Maintaining the printer Remove the used ADF separator roller. Unpack the new ADF separator roller. Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands.
Page 142 Maintaining the printer Insert the new ADF separator roller until it clicks into place. Close the ADF cover. Moving the printer Moving the printer to another location Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 143 Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Conﬁguring the power save mode settings...
Page 144 Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area. The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area.
Page 145 Maintaining the printer When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 146 Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 147 Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 148 Clearing jams Paper jam in door A Remove the tray. Open door A.
Page 149 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 150 Clearing jams Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed.
Page 151 Clearing jams Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Page 152 Clearing jams Insert the toner cartridge. Note: Use the arrows inside the printer as guides. Close door A. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 153 Clearing jams Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 154 Clearing jams Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
Page 155 Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 156 Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 157 Clearing jams Close the ADF cover.
Page 158 Troubleshooting Troubleshooting Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 160 “Fine lines are not printed “Folded or wrinkled paper”...
Page 159 Troubleshooting “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands” on page 172 page 174 page 175 page 176 “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines”...
Page 160 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages? Step 2 Go to step 3.
Page 161 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 162 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the print dark? Step 7 Go to step 8.
Page 163 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly?
Page 164 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the paper folded or wrinkled? Step 3 Contact...
Page 165 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Does gray background appear on prints? Step 3 Go to step 4.
Page 166 Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one.
Page 167 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 168 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 169 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 170 Is the paper curled? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document.
Page 171 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded. •...
Page 172 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the print crooked or skewed? Step 2 Go to step 3. The problem is solved.
Page 173 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 174 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 175 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 176 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 177 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 178 Do vertical dark lines or streaks appear on prints? Step 3 Go to step 4. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 179 Troubleshooting Action Step 5 Contact customer The problem is support. solved. Replace the imaging unit. Print the document. Do vertical dark lines or streaks appear on prints? Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
Page 180 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages.
Page 181 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical white lines appear on prints?
Page 182 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Replace the imaging unit. Print the document. Do the repeating defects appear? Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer.
Page 183 Troubleshooting Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 184 Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is Go to step 3.
Page 185 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 186 Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 187 Troubleshooting Adjusting toner darkness From the control panel, navigate to: > Settings > > Print > > Quality > Select Toner Darkness, and then press Adjust the setting, and then press Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2.
Page 188 Troubleshooting Action Step 5 Go to step 6. Secure the cable connections. Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer. Are the cable connections secure? Step 6 Go to step 7.
Page 189 Troubleshooting Internal option problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 4.
Page 190 From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages. Reﬁlled regular [color] cartridge The printer has detected a Lexmark Regular cartridge that has been reﬁlled with non‑genuine toner by a party other than Lexmark. Select OK to continue.
Page 191 15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
Page 192 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Make sure that the paper type is set to Envelope. From the control panel, navigate to: > Settings > > Paper > > Tray Conﬁguration > > Paper Size/Type Send the print job.
Page 193 Troubleshooting Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 194 Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the control panel, navigate to: > Settings > > Paper > > Tray Conﬁguration > > Paper Size/Type > Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact...
Page 195 Troubleshooting E-mailing problems Cannot send e‑mails Action Step 1 The problem is Go to step 2. solved. Make sure that the e‑mail SMTP settings are conﬁgured correctly. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Can you send an e‑mail? Step 2 The problem is Go to step 3.
Page 196 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is setup correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX? Cannot send or receive faxes using analog fax Action...
Page 197 Troubleshooting Action Step 3 Go to step 5. Go to step 4. Check for a dial tone. • Call the fax number to check if it is working properly. • If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone.
Page 198 Make sure that Fax Transport is set to etherFAX. Can you send or receive faxes using etherFAX? Step 3 The problem is Go to solved. https://www.etherfa Split large documents into smaller ﬁle sizes. x.net/lexmark. Can you send or receive faxes using etherFAX?
Page 199 Troubleshooting Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer...
Page 200 Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Enhance the print quality. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 201 Troubleshooting Missing information on the fax cover page Action The problem is Contact customer Turn off the printer, wait for about 10 seconds, and then turn on solved. support. the printer. Send or retrieve the fax. Is there missing information on the fax cover page? Cannot send the fax cover page from the computer Action Step 1...
Page 202 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Make sure that the cables between the printer and the print server are secure. For more information, see the setup documentation that came with the printer. Resend the scan job. Can you send the scan job? Partial copies of document or photo Action...
Page 203 Troubleshooting Vertical dark streaks on output when scanning from the ADF Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Open the scanner cover. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the white underside of the ADF cover.
Page 204 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Make sure that the Append time stamp or the Overwrite existing ﬁle check box is selected in the destination conﬁguration settings. Resend the scan job. Is the scan job successful? Scanner does not close Action Remove obstructions that keep the scanner cover open.
Page 205 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn the printer on. Copy or scan the document. Is the scanner responding? Adjusting scanner registration From the control panel, navigate to: >...
Page 206 Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 207 Upgrading and migrating Upgrading and migrating Hardware Available internal options • User ﬂash • Font cards Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 208 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Close the controller board access cover.
Page 209 Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 210 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card.
Page 211 Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 212 For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print on an AirPrint-certiﬁed printer. If you want custom printing features, then download the print driver. Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads.
Page 213 Run the installer, and then follow the instructions on the computer screen. Installing the fax driver Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer package. From your computer, click Printer Properties, and then navigate to the Conﬁguration tab.
Page 214 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page 212. Add the printer.
Page 215 Upgrading and migrating Follow the instructions on the screen. If the printer supports applications, then do the following: Click Apps > select the application > Conﬁgure. Click Export or Import. Updating ﬁrmware Updating the ﬁrmware using the control panel Using the notiﬁcation center This method is applicable only in some printer models.
Page 216 Before you begin, make sure that: • You have downloaded the latest printer ﬁrmware from https://support.lexmark.com and saved it to your ﬂash drive or computer. Note: To deploy the printer ﬁrmware, extract the .ﬂs ﬁrmware ﬁle from the ZIP package.
Page 217 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 218 Notices Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Gmail, Android, Google Play, and Google Chrome are trademarks of Google LLC. Macintosh, Safari, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries. App Store and iCloud are service marks of Apple Inc., registered in the U.S.
Page 219 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 220 This symbol indicates that the packaging may contain non-corrugated ﬁberboard. This symbol indicates that the packaging may contain paper. For more information, go to www.lexmark.com/recycle, and then choose your country or region. Information on available packaging recycling programs is included with the information on product recycling.
Page 221 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 222 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Page 223 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 224 The UK Product Security and Telecommunications Infrastructure Act 2022 (PSTI Act)—Summary Statement of Compliance Lexmark International Inc., 740 West New Circle Road, Lexington, KY 40550 USA, declares that this product complies with the applicable security requirements in Schedule 1 of The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023.
Page 225 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 226 Notices telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) See your user documentation in order to program this information into your fax machine. Notice to users of the Canadian telephone network This product meets the applicable Innovation, Science and Economic Development Canada technical speciﬁcations.
Page 227 LEX-M14-002 or LEX-M03-002 A18-0046001 or A11-0160001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité...
Page 228 Notices Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models.
Page 229 This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The UK Importer is: Lexmark International Ltd, Quantum House, 60 Norden Road, Maidenhead SL6 4AY, United Kingdom.
Page 230 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a...
Page 231 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 232 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 233 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 234 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 235 Index Index cannot send or receive faxes copy troubleshooting using etherFAX 198 partial copies of documents or adapter plug 43 cannot send the fax cover page photos 202 adding hardware options poor copy quality 202 from the computer 201 print driver 214 changing resolution scanner does not respond 204 adding internal options...
Page 236 156 adjusting 48 in the duplex unit 154 fax driver in the multipurpose feeder 155 installing 213 genuine Lexmark parts and in the standard bin 153 fax log supplies 128 trays 155 printing 49 gray background on prints 164...
Page 237 53 print driver Media Types 74 noise emission levels 218 hardware options, adding 214 Menu Settings Page 116 Non‑Lexmark supply 190 installing 212 Miscellaneous 115 non‑volatile memory 120 print jobs not printed 182 Mobile Services erasing 119...
Page 238 Index print quality problems 158 printer messages resetting the supply usage print quality troubleshooting Non‑Lexmark supply 190 counters 190 blank or white pages 159 Replace cartridge, printer region restoring factory default crooked print 171 mismatch 190 settings 120 dark print 160...
Page 239 130 USB port 14 slow printing 184 toner darkness enabling 188 tray linking does not work 193 adjusting 187 using genuine Lexmark parts and troubleshooting, print quality trays supplies 128 blank or white pages 159 installing 211 using the ADF...
Page 240 Index volatile memory 120 erasing 119 volatility statement of 120 white lines 180 white pages 159 Wi-Fi Direct conﬁguring 123 Wireless menu 100 wireless network connecting the printer to 121 deactivating 124 Wi‑Fi Protected Setup 122 wireless networking 121 Wi‑Fi Direct enabling 123 printing from a mobile device 26...

Lexmark MB2338adw User Manual

Quick Links

Need help?

Questions and answers

Related Manuals for Lexmark MB2338adw

Summary of Contents for Lexmark MB2338adw