FAQ
Installation, Compatibility, and Calibration:
Is a Smart Lock U200 compatible with a door without a handle?
1.
Yes, the U200 can pull the latch, making it suitable for doors with handles or those
with only a keyhole. To use this function, enable the "Pull Spring Feature" in the
settings of Aqara Home app.
2. What kind of lock is compatible with the U200?
Compatible Locks: EU Mortise Lock, US Deadbolt Lock
Compatible Cylinders: EU Profile Cylinder / Select Scandi Profile Cylinder / UK
Oval Cylinder / Schlage and Kwikset Standard Cylinder
* This compatible list will keep updating.
3. What is Emergency Function?
A cylinder equipped with this feature enables it to be unlocked from the outside using
a key, even if another key is already inserted on the inside. The U200 is specifically
designed for compatibility with cylinders that offer this capability.
4. What are incompatible locks and cylinders?
Self-locking doors
/Rim locks/Gate locks/Other outdated standard cylinders
5. Does Aqara provide suitable cylinders?
Yes, if your lock cylinder does not meet the installation requirements, consider the
Aqara EU Profile Adjustable Cylinder, expected to launch in July 2024.
6. How do I calibrate the door lock?
1) For Aqara Home Users:
Option 1: Go to "Settings" > "Calibrate Lock" in the app and choose either
"Automatic Calibration" or "Manual Calibration."
Option 2: Long press (3s) the Set Button in the Door Lock for auto-calibration.
2) For Matter Users:
After installation, press and hold the "Set" button on the Lock for 3 seconds to initiate
auto-calibration.
Lock Features:
1. Is it possible to use this product without connecting to a smartphone?
Need help?
Do you have a question about the U200 and is the answer not in the manual?
Questions and answers