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Aqara U200 Faq

Smart lock

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FAQ
Installation, Compatibility, and Calibration:
Is a Smart Lock U200 compatible with a door without a handle?
1.
Yes, the U200 can pull the latch, making it suitable for doors with handles or those
with only a keyhole. To use this function, enable the "Pull Spring Feature" in the
settings of Aqara Home app.
2. What kind of lock is compatible with the U200?
Compatible Locks: EU Mortise Lock, US Deadbolt Lock
Compatible Cylinders: EU Profile Cylinder / Select Scandi Profile Cylinder / UK
Oval Cylinder / Schlage and Kwikset Standard Cylinder
* This compatible list will keep updating.
3. What is Emergency Function?
A cylinder equipped with this feature enables it to be unlocked from the outside using
a key, even if another key is already inserted on the inside. The U200 is specifically
designed for compatibility with cylinders that offer this capability.
4. What are incompatible locks and cylinders?
Self-locking doors
/Rim locks/Gate locks/Other outdated standard cylinders
5. Does Aqara provide suitable cylinders?
Yes, if your lock cylinder does not meet the installation requirements, consider the
Aqara EU Profile Adjustable Cylinder, expected to launch in July 2024.
6. How do I calibrate the door lock?
1) For Aqara Home Users:
Option 1: Go to "Settings" > "Calibrate Lock" in the app and choose either
"Automatic Calibration" or "Manual Calibration."
Option 2: Long press (3s) the Set Button in the Door Lock for auto-calibration.
2) For Matter Users:
After installation, press and hold the "Set" button on the Lock for 3 seconds to initiate
auto-calibration.
Lock Features:
1. Is it possible to use this product without connecting to a smartphone?

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Summary of Contents for Aqara U200

  • Page 1 Is a Smart Lock U200 compatible with a door without a handle? Yes, the U200 can pull the latch, making it suitable for doors with handles or those with only a keyhole. To use this function, enable the "Pull Spring Feature" in the settings of Aqara Home app.
  • Page 2 6. If the lock or keypad is out of power, how to unlock the door? The Smart Lock U200 will alert the user when the battery of the keypad or lock is below 20%, at which point the lock can still work normally for about two weeks.
  • Page 3 Aqara Home Users: Update firmware via the settings page. Keep your phone close during the update (15-20 minutes). Matter Users: By the launch of the U200 lock, OTA updates via Apple Home are supported. Note that Aqara Home updates more frequently and earlier than Matter and other ecosystems.
  • Page 4 2. Do I need a Matter hub to use this product? 1) Aqara Home Users: No hub is needed, but the Aqara M3 Hub is recommended for enhanced features like remote control and automations. 2) Matter Users: A Thread Border Router that supports Matter is required.
  • Page 5 4. How to set temporary passwords? Currently, Apple does not support this function. 5. What should I do if the U200 door lock cannot be bound to the Home app or fails to generate passwords and HomeKeys? Follow these troubleshooting steps to resolve issues with the Aqara Smart Lock U200...
  • Page 6 https://support.apple.com/guide/iphone/unlock-your-door-with-a-home-key-iph0dc25 5875/ios For further assistance or questions, don't hesitate to reach out.