Capturing Command Output; Building A Case For Your Switch Support Provider; Basic Information - Brocade Communications Systems 8 Troubleshooting And Diagnostics Manual

3. Set the utility to capture output from the screen.
4. Type the command or start the process to capture the required data on the console.

Capturing command output

1. Connect to the switch through a Telnet or SSH utility.
2. Log in using an account assigned to the admin role.
3. Set the Telnet or SSH utility to capture output from the screen.
4. Type the command or start the process to capture the required data on the console.

Building a case for your switch support provider

The following form should be filled out in its entirety and presented to your switch support provider
when you are ready to contact them. Having this information immediately available will expedite the
information gathering process that is necessary to begin determining the problem and finding a
solution.

Basic information

1. What is the switch's current Fabric OS level?
2. What is the switch model?
3. Is the switch operational? Yes or No
4. Impact assessment and urgency:
Fabric OS Troubleshooting and Diagnostics Guide
53-1001769-01
Some utilities require this step to be performed prior to opening up a session. Check with your
utility vendor for instructions.
Some Telnet or SSH utilities require this step to be performed prior to opening up a session.
Check with your Telnet or SSH utility vendor for instructions.
To determine the switch's Fabric OS level, type the firmwareShow command and write the
information.
To determine the switch model, type the switchshow command and write down the value in the
switchType field. Cross-reference this value with the chart located in
and Blade ID".
•
Is the switch down? Yes or no.
•
Is it a standalone switch? Yes or no.
•
Are there VE, VEX or EX ports connected to the chassis? Yes or no.
Use the switchShow command to determine the answer.
•
How large is the fabric?
Use the nsAllShow command to determine the answer.
•
Do you have encryption blades or switches installed in the fabric? Yes or no.
•
Do you have Virtual Fabrics enabled in the fabric? Yes or no.
Use the switchShow command to determine the answer.
Building a case for your switch support provider
1
Appendix A, "Switch Type
7