Gathering Additional Information - Brocade Communications Systems 8 Troubleshooting And Diagnostics Manual

8. If this is a Brocade 48000, Brocade DCX or DCX-4S enterprise-class platform, are the CPs
9. List out when and what were the last actions or changes made to the switch, the fabric, and

Gathering additional information

Below are features that require you to gather additional information. The additional information is
necessary in order for your switch support provider to effectively and efficiently troubleshoot your
issue. Refer to the chapter or document specified for the commands whose data you need to
capture:
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Fabric OS Troubleshooting and Diagnostics Guide
53-1001769-01
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Host information:
OS version and patch level
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HBA type
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HBA firmware version
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HBA driver version
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Configuration settings
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Storage information:
Disk/tape type

Disk/tape firmware level
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Controller type
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Controller firmware level
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Configuration settings
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Storage software (such as EMC Control Center, Veritas SPC, etc.)

in-sync? Yes or no.
Use the haShow command to determine the answer.
the SAN or metaSAN?
TABLE 3
Environmental changes
Type of Change
Configurations, see Chapter 3, "Connectivity
Firmwaredownload, see Chapter 5, "FirmwareDownload
Trunking, see Chapter 8, "ISL Trunking
Zoning, see Chapter 9, "Zone
FCIP tunnels, see the Fibre Channel over IP Administrator's Guide.
FICON, see the FICON Administrator's Guide.
Building a case for your switch support provider
Issues".
Issues".
Issues".
Date when change occurred
Errors".
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