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Chapter 5. Solving problems
The workstation interface has diagnostic tools to help you solve connection
problems. To use the diagnostic tools in the workstation interface, click Options,
Diagnostics; then, click the Event log tab or the Ping tab.
Note: The workstation interface consists of the On Screen Display (OSD) utility
Event log
Scroll to the bottom of the event log to view the most recent events. For example,
the event log might indicate that the IP address could not be assigned because of a
DHCP lease error. In that case, refer to the DHCP server to verify that a sufficient
number of IP addresses are available. To view the event log for the workstation
connection device, click Options, Diagnostics, then Event Log.
Ping tool
The Ping tool can be very helpful in isolating a network connectivity problem
between the connection device and the host system. You can use the ping tool to
verify that the host system is online and reachable from the network segment that
the connection device is on. In the ping tool, type the IP address of the
compression card in the host system and click Start to send ICMP request packets
to the host system. If the host system is online, it responds and the responses are
recorded in the ping tool. To stop the ping tool, click Stop. If pinging the
compression card in the host system fails, the compression card may not be on the
same subnet as the workstation connection device or the host system is not
operating correctly. See the "Installation and User Guide' for the host system for
information on troubleshooting the compression card.
You can also ping the IP address of the gateway or another device within the same
subnet to test if the LAN cable or network issue exists. If pinging the gateway or
another device on the subnet fails, reseat the LAN cable. If pinging the gateway or
another device still fails, contact your network administrator.
© Copyright IBM Corp. 2008
which runs when the connection device is turned on.
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