McAfee EPOLICY ORCHESTRATOR 4.5 Product Manual page 280

Managing Issues and Tickets
Working with ticketing servers
• arjni51.dll
• arrpc51.dll
• arutl51.dll
• If using the Remedy 7.0 API files:
• arapi70.dll
• arjni70.dll
• arrpc70.dll
• arutiljni70.dll
• arutl70.dll
• arxmlutil70.dll
• icudt32.dll
• icuin32.dll
• icuuc32.dll
2 Copy these required files to the Server\common\lib folder of your ePolicy Orchestrator
installation. For example, C:\Program Files\McAfee\ePolicy Orchestrator\Server\common\lib.
• If using the Remedy 5.1 API files:
• arapi51.jar
• arutil51.jar
• If using the Remedy 7.0 API files:
• arapi70.jar
• arutil70.jar
Installing the ticketing server extensions
Use this task to install ticketing server extensions.
Before you begin
• Copy the files required for the ticketing server.
• Restart the server.
Task
For option definitions, click ? in the interface.
1 Click Menu | Software | Extensions, then click Install Extension.
2 Browse to and select the extension (zip) file.
• For Remedy, select Remedy.zip. This file includes support for Remedy 6.3 and 7.0.
• For Service Desk 4.5, select ServiceDesk_4_5.zip.
• For Service Desk 5.1, select ServiceDesk_5_1.zip.
3 Click OK.
280 McAfee ePolicy Orchestrator 4.5 Product Guide