McAfee EPOLICY ORCHESTRATOR 4.5 Product Manual page 279

Managing Issues and Tickets
Working with ticketing servers
• sd-webapi-4.5.0588.2205.jar
Task
• Copy the required files to the Server\common\lib folder of your ePolicy Orchestrator
installation. For example, C:\Program Files\McAfee\ePolicy Orchestrator\Server\common\lib.
Copying the BMC Remedy Action Request System files
Use this task to copy the files required for the BMC Remedy Action Request System (Remedy)
extension. For information about these files, see your Remedy documentation. The Remedy
extension includes support for the Remedy 6.3 and 7.0 servers.
NOTE: You can use the Remedy 5.1 or 7.0 API files for the Remedy extension. McAfee does
not support an integration with the Remedy 5.1 server, but the 5.1 API files will work for
integrations with the Remedy 6.3 or 7.0 servers. However, the Remedy 6.3 API files are not
supported.
Before you begin
• Stop the server.
• If using the Remedy 5.1 API files, locate these required files to copy:
• arapi51.dll
• arjni51.dll
• arrpc51.dll
• arutl51.dll
• arapi51.jar
• arutil51.jar
• If using the Remedy 7.0 API files, locate these required files to copy:
• arapi70.dll
• arjni70.dll
• arrpc70.dll
• arutiljni70.dll
• arutl70.dll
• arxmlutil70.dll
• icudt32.dll
• icuin32.dll
• icuuc32.dll
• arapi70.jar
• arutil70.jar
Task
1 Copy these required files to the \Server\bin folder of your ePolicy Orchestrator installation.
For example, C:\Program Files\McAfee\ePolicy Orchestrator\Server\bin.
• If using the Remedy 5.1 API files:
• arapi51.dll
McAfee ePolicy Orchestrator 4.5 Product Guide 279