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User Manual
ACM5000 & ACM5500 RIM Gateways
IM4000 & IM4200 DCIM Managers
CM4000 DCIM Console Servers
SD4000 Secure Device Server
Rev: 4.5
th
April 16
2012
1
Advanced Console Server & RIM Gateway User Manual

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Summarization of Contents

Safety Precautions
FCC Warning Statement
Device compliance with Part 15 of FCC rules regarding interference and operation.
Chapter 1: Introduction
Manual Conventions
Explains the different fonts and typefaces used in the manual for specific actions and notes.
Chapter 2: Installation
2.1 Models Overview
Details various console server families and models with their port and wireless configurations.
2.2 Power Connection
Describes power connection methods for different console server models.
2.3 Network Connection
Explains how to connect the console server to the network via RJ45 LAN ports.
2.4 Serial Port Connection
Details serial port configurations, pinouts, and connector types for various models.
2.5 USB Port Connection
Covers the use and types of external USB ports available on console server models.
2.6 Fitting Cellular SIM and Antennas
Provides instructions for installing SIM cards and attaching antennas for cellular models.
2.7 Digital I/O and Environmental Sensors
Explains the connection and configuration of digital I/O and environmental sensors.
Chapter 3: Initial System Configuration
3.1 Management Console Connection
Guides on connecting to the console server's Management Console via browser.
3.2 Administrator Password
Details the importance and procedure for changing the default administrator password.
3.3 Network IP Address
Instructions for configuring the console server's IP address via DHCP or Static.
3.4 System Firewall - Service Access
Specifies which access protocols and services are enabled for the console server.
3.5 Communications Software
Describes recommended communication tools like SDT Connector, PuTTY, and SSHTerm.
3.6 Management Network Configuration
Covers configuration of additional network ports for management, failover, or out-of-band access.
Chapter 4: Serial Port, Device and User Configuration
4.1 Configure Serial Ports
Details serial port configuration, common settings, and operating modes.
4.2 Add/ Edit Users
Provides instructions for setting up, editing, and defining access permissions for users.
4.3 Authentication
Covers authentication configuration options for console server access.
4.4 Network Hosts
Details how to identify and specify TCP/UDP ports for controlling network-attached hosts.
4.5 Trusted Networks
Allows nomination of specific IP addresses for trusted user access to console server serial ports.
4.6 Serial Port Cascading
Explains clustering distributed console servers for centralized management of serial ports.
4.7 Serial Port Redirection (PortShare)
Describes Opengear's PortShare software for accessing remote serial ports.
4.8 Managed Devices
Presents a consolidated view of connections to devices accessed through the console server.
Chapter 5: Firewall, Failover and Out of Band
5.1 Dialup Modem Connection
Enables dial-in or dial-out access by ensuring a modem is attached to the console server.
5.2 OoB Dial-In Access
Configures dial-in PPP access for modems, awaiting incoming connections from remote sites.
5.3 Dial-Out Access
Sets up the internal or external modem for dial-out connections, either always-on or in failover mode.
5.4 OoB Broadband Ethernet Access
Configures a second Ethernet port for alternate out-of-band broadband access.
5.5 Broadband Ethernet Failover
Configures the second Ethernet port for failover to ensure transparent high availability.
5.6 Cellular Modem Connection
Sets up internal or external cellular modems to connect to the carrier network.
5.7 Cellular Operation
Configures cellular modem for failover, OoB, router, or circuit switched data (CSD) modes.
5.8 Firewall & Forwarding
Covers basic routing, NAT, packet filtering, and port forwarding support on network interfaces.
Chapter 6: Secure SSH Tunneling & SDT Connector
6.1 Configuring for SSH Tunneling to Hosts
Sets up SSH tunneled access to network attached hosts and permitted services.
6.2 SDT Connector Client Configuration
Details installation and configuration of the SDT Connector client for secure access.
6.3 SDT Connector to Management Console
Configures SDT Connector for browser access to the Management Console and command line.
6.4 SDT Connector - Telnet or SSH Connect to Serially Attached Devices
Uses SDT Connector to access devices connected to console server serial ports.
6.5 Using SDT Connector for Out-of-Band Connection
Sets up SDT Connector for out-of-band (OoB) access to the gateway.
6.6 Importing (and Exporting) Preferences
Enables distribution of pre-configured client configuration files via export/import facility.
6.7 SDT Connector Public Key Authentication
Authenticates against SSH gateway using SSH key pairs instead of passwords.
6.8 Setting up SDT for Remote Desktop Access
Enables secure Remote Desktop connections via SSH tunneling.
6.9 SDT SSH Tunnel for VNC
Provides secure access and control of computers using VNC via SSH tunneling.
6.10 Using SDT to IP Connect to Hosts Serially Attached to Gateway
Uses IP protocols like RDP, VNC, HTTP to connect to serially attached host devices.
6.11 SSH Tunneling using Other SSH Clients (e.g. PuTTY)
Establishes secure SSH connections using alternative SSH client programs.
Chapter 7: Alerts and Logging
7.1 Configure Auto-Response
Sets up automated responses to trigger conditions, including actions and delays.
7.2 Check Conditions
Defines conditions like environmental, UPS, ICMP ping, or alarms to trigger auto-response.
7.3 Trigger Actions
Specifies sequences of actions like sending emails or running scripts upon trigger events.
7.4 Resolve Actions
Defines actions to be performed automatically when a trigger condition has been resolved.
7.5 Configure SMTP, SMS, SNMP and/or Nagios Service for Alert Notifications
Configures services to send remote alerts via email, SMS, SNMP, or Nagios.
7.6 Logging
Covers log records for auto-response events, access, communications, and system activity.
Chapter 8: Power, Environmental & Digital I/O
8.1 Remote Power Control (RPC)
Manages Remote Power Control devices like PDUs and IPMI devices, including power cycling.
8.2 Uninterruptible Power Supply Control (UPS)
Configures and manages locally and remotely connected UPS hardware using Network UPS Tools.
8.3 Environmental Monitoring
Monitors operating environment using EMDs and sensors, with configurable alerts.
8.4 Digital I/O Ports
Configures digital interface ports as inputs or outputs for monitoring and control.
Chapter 9: Authentication
9.1 Authentication Configuration
Establishes remote AAA authentication for connections using LDAP, RADIUS, TACACS+, Kerberos.
9.2 PAM (Pluggable Authentication Modules)
Supports two-factor authentication using PAM modules like RADIUS, TACACS+, and LDAP.
9.3 SSL Certificate
Details generating and installing a unique SSL certificate for secure HTTPS console access.
Chapter 10: Nagios Integration
10.1 Nagios Overview
Provides a background on Nagios as an open source network monitoring system.
10.2 Central Management and Setting up SDT for Nagios
Outlines the setup for central Nagios management with distributed console servers and SDT.
10.3 Configuring Nagios Distributed Monitoring
Steps to activate console server monitoring and establish paths to the central Nagios server.
10.4 Advanced Distributed Monitoring Configuration
Details sample Nagios configurations, basic plug-ins, and usage scenarios.
Chapter 11: System Management
11.1 System Administration and Reset
Procedures for rebooting or resetting the gateway to default settings.
11.2 Upgrade Firmware
Guides on checking current firmware and downloading and uploading new firmware images.
11.3 Configure Date and Time
Instructions for setting the local date, time, and synchronizing with NTP servers.
11.4 Configuration Backup
Recommends backing up console server configuration before significant changes or upgrades.
11.5 Delayed Configuration Commit
Allows grouping and simultaneous application of configuration changes to a specific device.
11.6 FIPS Mode
Enables FIPS mode for secure communications using an embedded cryptographic module.
Chapter 12: Status Reports
12.1 Port Access and Active Users
Allows administrators to view user access privileges and active sessions on serial ports.
12.2 Statistics
Provides a snapshot of status, current traffic, and other console server activities.
12.3 Support Reports
Offers useful status information to assist Opengear technical support with problem resolution.
12.4 Syslog
Maintains a record of system messages and errors, with options for remote syslog redirection.
12.5 Dashboard
Provides a summary of console server and managed device status, with custom widget configuration.
Chapter 13: Management
13.1 Device Management
Displays configured managed devices and their serial, network, and power connections.
13.2 Port and Host Logs
Allows administrators and users to view logs of data transfers to connected devices.
13.3 Terminal Connection
Provides two methods for accessing console server command line and attached devices via web browser.
13.4 Power Management
Enables users to access and manage connected power devices (PDU outlets).
Chapter 14: Command Line Configuration
14.1 Accessing Config from the Command Line
Describes using the config tool and Linux commands for system configuration.
14.1.1 Serial Port Configuration
Covers RS232 common settings, modes, and optional configurations for serial ports.
14.1.2 Adding and Removing Users
Details the process of adding, removing, and managing user accounts and their settings.
14.1.4 Authentication
Explains how to change the console server's authentication type (Local, RADIUS, LDAP, TACACS+).
14.1.5 Network Hosts
Covers adding and configuring network hosts for access and monitoring.
14.1.6 Trusted Networks
Restricts remote access to serial ports based on source IP address and network mask.
14.1.7 Cascaded Ports
Explains how to add slave devices for clustered console server management.
14.1.8 UPS Connections
Details adding managed and remote UPS devices for monitoring and control.
14.1.9 RPC Connections
Describes adding RPC connections for power devices via the command line.
14.1.10 Environmental
Configures environmental monitors, including sensors and alarm settings.
14.1.11 Managed Devices
Covers adding and managing devices, including connections and types.
14.1.13 Alerts
Details how to configure email, SNMP, or Nagios alerts for various events.
14.1.14 SMTP & SMS
Configures SMTP server for email alerts and SMS gateway for mobile notifications.
14.1.15 SNMP
Sets up the SNMP agent for status information and trap notifications.
14.1.17 IP settings
Configures IP settings for the primary network interface, including static or DHCP.
14.1.20 DHCP server
Enables and configures the DHCP server for the management LAN.
14.1.21 Services
Manually enables or disables network servers like HTTP, SSH, Telnet from the command line.
14.1.22 NAGIOS
Configures Nagios settings for monitoring console server and its devices.
Chapter 16: KCS Client Configuration
15.1 Custom Scripting
Supports GNU bash shell scripting for running custom scripts at boot or on alerts.
15.2 Advanced Portmanager
Manages console server serial ports, routes connections, and monitors data flow.
15.3 Raw Access to Serial Ports
Provides direct access to serial ports bypassing portmanager using tip and stty.
15.4 IP- Filtering
Uses iptables utility for stateful firewall of LAN traffic and IP filtering rules.
15.5 SNMP Status Reporting
Provides serial and device status information via SNMP and checks firewall rules.
15.6 Secure Shell (SSH) Public Key Authentication
Covers generation and configuration of SSH keys for public key authentication.
15.7 Secure Sockets Layer (SSL) Support
Explains SSL support using OpenSSL for secure browser access to the management console.
15.8 HTTPS
Guides on launching the HTTPS server and replacing default SSL certificates.
15.9 Power Strip Control
Manages remote power control devices (RPCs) using PowerMan and pmpower utility.
15.10 IPMItool
Utilizes ipmitool for managing Intelligent Platform Management Interface (IPMI) functions.
15.11 Custom Development Kit (CDK)
Allows custom script, binary, and configuration file modifications to firmware.
15.12 Scripts for Managing Slaves
Provides scripts for managing cascaded console server slaves from the master.
15.13 SMS Server Tools
Offers an SMS Gateway for sending and receiving short messages via GSM modems.
15.14 Multicast
Controls multicasting functionality for simultaneous information transmission.

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