US Robotics 56K MESSAGE MODEM - QUICK INSTALLATION GUIDE FOR WINDOWS Quick Installation Manual page 21

Windows Me, 98, 95, NT
If you are using Dial-Up Networking, it may not be installed or configured
correctly. Check your configuration and make sure you have the correct port
selected. Double-click My Computer. If you are using Windows Me, click Start,
point to Settings, then double-click Control Panel. All operating systems should
then double-click Dial-Up Networking, right-click the connection you are trying
to use, and select Properties. Make sure that the description in the modem box
matches the description of the modem you are using. If it doesn't match, select
the proper modem description.
PROBLEM: My modem won't dial out or doesn't answer incom-
ing calls.
For both dialing and answering problems:
Possible solution:
Make sure that you are using the power supply that came with your modem;
other similar-looking power supplies may be of different voltages and could
damage your modem.
Possible solution:
You might have a bad phone cord connected to your modem, or your phone cord
may be plugged into the wrong jack. The phone cord should be plugged into the
jack labelled on the modem and directly into the telephone wall jack. Use the
phone cord included in your modem's box, if possible.
Possible solution:
You may have devices between the modem and the phone jack. There should be
no line splitters, fax machines, or other devices between the modem and the
telephone wall jack.
Office Users
Possible solution:
You may have plugged your modem's phone cord into a digital line, which can
damage your modem. Contact your phone system administrator if you are
unsure whether or not your phone line is digital. If your phone system requires
dialing "9" to access an outside line, be sure to add "9" before the number you
are dialing.
Dialing Problems for Voice Mail Users
Possible solution:
If you have voice mail provided by your local phone company, your dial tone may
be altered when messages are waiting. Retrieve your voice mail to restore your
normal dial tone.
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