US Robotics 56K MESSAGE MODEM - QUICK INSTALLATION GUIDE FOR WINDOWS Quick Installation Manual page 18

COM port setting. If you do not see a description of your modem, see
the Note at the end of this section.
• Click Modem, highlight the description of your new modem, and click
Properties.
• Click the Diagnostics tab.
Click the Query Modem button. You should see a series of commands
•
and responses from the modem. This means that the installation was
a success. If you do not see commands and responses, shut down
and restart your computer. To determine if your modem is functioning
properly, repeat the steps above. If your modem is still not working,
refer to the additional troubleshooting in this Guide.
NOTE: If your modem is not listed and/or you do not see a series of
commands and responses, make sure that your cables are attached
correctly to your computer. If your modem still does not work, refer to
the additional troubleshooting in this Guide. Shut down and restart your
computer. To verify that your modem is functioning properly, repeat the steps
listed under your specific operating system.
For additional troubleshooting help, review these common
issues:
PROBLEM: My computer isn't recognizing my modem.
Possible solution:
You may be using a COM port that is either already in use or not configured
correctly. For the modem to work properly, it must be plugged into an enabled
serial port which is assigned to a free COM port. Most computers have two serial
ports assigned to COM 1 and COM 2 respectively.
Windows XP, 2000
Make sure your COM port is not already in use by another modem. Click Start,
Settings (for Windows 2000 only), and Control Panel, and then double-click
Phone and Modem Options. Click the Modems tab. Look for a listed modem and
check which COM port it is using. If a previous modem is already using the
available COM port, you can either use another COM port or uninstall the modem
that was installed previously. See your previous modem's manual for
uninstallation instructions. Next, make sure that your COM ports are configured
correctly. Right-click the My Computer icon on your desktop. Click Properties.
Click the Hardware tab. In the Device Manager section, click the Device Manager
button. Look under Ports (COM and LPT). If the Communications ports have
yellow exclamation points or red Xs over them, your COM ports may be
configured incorrectly. If this is the case, you may need to contact your computer
manufacturer. It is also possible that you may be plugging your external
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