3Com 005687-03 Manual page 103

Diagnosis:
The serial port rate in your communications
software may be set too high for your
modem's UART or your area's phone lines.
Possible Solution:
Lower the serial port rate in your
communications software to 57,600 bps,
38,400 bps, or 19,200 bps.
Diagnosis:
The remote site you are dialing into may have
trouble with the file transfer protocol.
Possible Solution:
Try using a different file transfer protocol. Do
not use Xmodem if other protocols are
available. Zmodem is the preferred protocol.
T O
ROUBLESHOOTING AND
H R
NLINE ELP ESOURCES
Diagnosis:
There may be a Terminate and Stay Resident
(TSR) program (such as a screen saver or
virus scanner) running in the background,
disrupting data communications.
Possible Solution:
Disable any Terminate and Stay Resident
(TSR) programs running in the background.
If you have software running as a TSR, check
the software's manual for information about
disabling its ability to operate as a TSR.
Diagnosis:
You may be trying to download a file to a
compressed area of your hard disk.
Possible Solution:
Download to an uncompressed area on your
hard drive.
99