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IBM Manuals
Touch terminals
Models 9
Service manual
IBM Models 9 Service Manual
Anyplace kiosk series
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
About this Guide
How this Guide Is Organized
Related Publications
Web Sites
Who Should Read this Guide
Accessibility
December 2007
March 2008
November 2008
September 2011
Summary of Changes
Chapter 1. Introducing the IBM Anyplace Kiosk
Models and Features
Optional Features
Configurations
Mounting Options
Diagnostics
Supported Operating Systems
Environmental Requirements
Power Usage
Calling for Service
Chapter 2. Installing the IBM Anyplace Kiosk
Rear View
Connectors
Installation Steps
Opening the Cable Covers
Retaining the Cables
Installing the Options
Installing the Scanner
Installing the MSR
Installing the Flash Drive
Attaching the IBM Anyplace POS Hub
Installing the Hard Drive
Installing Additional Memory
Mounting Instructions
Tabletop Mount
Wall Mount
Powering on
Installing the Control Button Cover
Additional Security (Access Door Screws)
Chapter 3. Mounting the IBM Anyplace Kiosk to the Wall
Mounting the Wall Mount Plate
Wall Mounting Requirements
Selecting the Location
Determining the Mounting Height of Wall Mount Plate
Wall Mount Plate Mounting Options
Attaching the Wall Mount Plate
Mounting to Hollow Walls
Mounting to a Concrete or Brick Wall
Fastener Types
Chapter 4. Removing and Replacing Frus
Reviewing the IBM Anyplace Kiosk Assembly
Before You Begin
Removing the Rear Cover
Removing the Backlight Inverter Card
Removing the Hard Disk Drive Assembly
Removing the Hard Disk Drive Fan Assembly
Removing the CPU Fan Sink Assembly
Removing the Processor
Removing the Scanner and Scanner Window
Removing the Cable Covers
Locating and Resetting the CMOS Jumper
Removing the Memory Card
Changing the Battery
Removing the Flash Drive
Removing the System Board
Replacing and Programming the System Board
Removing the Front Cover/Touch Assembly
Removing the Speakers
Removing the Control Card
Removing the Control Buttons
Removing the LCD
Removing the Tabletop Mount Cover Sets
Chapter 5. Diagnosing Problems and Troubleshooting
Researching the Knowledgebase
Preliminary Checklist
Using the Diagnostic Processor
Understanding the Light Path Leds
Using the System Event Log Viewer
Troubleshooting Other Hardware Conditions
Using the CMOS Setup Utility
Using the Main Window
Restoring the Default CMOS Settings
Clearing the CMOS Settings
CMOS Recovery
Real-Time Clock and CMOS
Configuring the COM (Communication) Ports
Using the IBM Diagnostics for POS Systems and Peripherals Package
Supported Memory Keys
Updating the Flash BIOS
Cleaning the Touch Screen
Appendix A. Field-Replaceable Units
Assembly 1: IBM Anyplace Kiosk 4838
Power Cords
Appendix B. Product Dimensions
Product and Peripheral Summary
15-Inch Models
17-Inch Models
19-Inch Models
Appendix C. Notices
Electronic Emission Notices
Federal Communications Commission Statement
European Union EMC Directive Conformance Statement
Industry Canada Class a Emission Compliance Statement
Avis de Conformité Aux Normes D'industrie Canada
Germany
Australia and New Zealand
Chinese Class a Warning Statement
Japanese Electrical Appliance and Material Safety Law Statement
Japanese Power Line Harmonics Compliance Statement
Japanese VCCI Council Class a Statement
Japan Electronics and Information Technology Industries Association (JEITA) Statement
Korean Communications Statement
Taiwanese Class a Warning Statement
Taiwan Contact Information
Cable Ferrite Requirement
Electrostatic Discharge
Product Recycling and Disposal
Battery Return Program
For Taiwan
For the European Union
For California
Flat Panel Displays
Monitors and Workstations
Trademarks
Appendix D. Safety Information
Appendix E. Kiosk Notices
Anyplace Kiosk Class 2 Laser Notices
Class 2 Laser Notices
Regulatory Notice for AR5BXB72 IBM 802.11N Wireless LAN Mini PCI-Express Adapter
USA - Federal Communications Commission (FCC)
Thailand 802.11Bg Wireless - Allowed Frequencies and Output Power
Canada - Industry Canada (IC) Low Power License-Exempt Radio Communication Devices (RSS-210)
Europe - EU Declaration of Conformity for IBM 11 A/B/G/N Wireless LAN Mini Pcie Adapter - AR5BXB72
Glossary
Index
Part Number Index
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Models and Features
2
Removing the Rear Cover
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IBM AnyPlace Kiosk 4838
Planning, Installation, and Service Guide
for Models 5xx, 7xx, and 9xx
GA27-4369-01
Table of
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Table of Contents
Troubleshooting
Chapter 5. Diagnosing problems and troubleshooting
75
Troubleshooting other hardware conditions
79
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Summarization of Contents
About this guide
How this guide is organized
Details the structure of the manual, outlining chapters and appendices for user reference.
Who should read this guide
Identifies the target audience responsible for installation and maintenance of the kiosk.
Related publications
Lists other IBM publications and resources available for the kiosk system.
Web sites
Provides links to IBM support and knowledgebase for troubleshooting and updates.
Summary of changes
September 2011
Lists updates to the USB hot plugging guidelines for the kiosk.
November 2008
Details updates including Light-Path LEDs label and xFlash version for the BIOS.
March 2008
Notes updates on wireless, monitor procedures, part numbers, and access doors.
December 2007
Provides additional information regarding system board removal and programming.
Chapter 1. Introducing the IBM AnyPlace Kiosk
Models and features
Describes model schemes, characteristics, and detailed feature descriptions.
Optional features
Lists and describes available hardware options for the IBM AnyPlace Kiosk.
Configurations
Notes that sales representatives can provide latest configuration details.
Mounting options
Explains VESA-standard, wall, and tabletop mounting options for the kiosk.
Diagnostics
Introduces the diagnostic processor and Light-Path LEDs for fault isolation.
Supported operating systems
Lists the operating systems supported by the IBM AnyPlace Kiosk.
Environmental requirements
Details the temperature and humidity limits for operating the kiosk.
Power usage
Summarizes the power consumption specifications for the IBM AnyPlace Kiosk.
Calling for service
Lists required information when contacting IBM for warranty or service.
Chapter 2. Installing the IBM AnyPlace Kiosk
Rear view
Describes the rear view of the kiosk, identifying access doors and mounting holes.
Connectors
Identifies and locates the various connectors on the AnyPlace Kiosk.
Installation steps
Provides a sequential guide for setting up the IBM AnyPlace Kiosk.
Opening the cable covers
Details the procedure for opening the unit's cable covers for access.
Retaining the cables
Explains how to secure cables using U-slots and cable ties.
Installing the options
Describes how to install optional components without removing the external cover.
Installing the scanner
Provides step-by-step instructions for installing the scanner component.
Installing the MSR
Details the procedure for installing the Magnetic Stripe Reader (MSR).
Installing the flash drive
Provides instructions for installing the plug-in flash drive.
Attaching the IBM AnyPlace POS Hub
Explains how to connect the POS Hub for peripheral devices.
Installing the hard drive
Details the steps for installing or replacing the hard drive assembly.
Installing additional memory
Provides instructions for installing memory cards into the kiosk.
Mounting instructions
Outlines choices for mounting the kiosk: tabletop, wall, or third-party.
Tabletop mount
Describes the procedure for installing the kiosk on a tabletop mount.
Powering on
Offers notes and guidance for powering on the IBM AnyPlace Kiosk.
Installing the control button cover
Provides steps for installing the control button cover for access limitation.
Additional security (access door screws)
Details specifications for security screws for access doors.
Chapter 3. Mounting the IBM AnyPlace Kiosk to the wall
Mounting the wall mount plate
Explains securing the mounting adapter to the metal wall-mount plate.
Wall mounting requirements
Lists requirements and considerations for wall mounting the kiosk.
Selecting the location
Provides guidance on choosing an appropriate location for kiosk mounting.
Determining the mounting height of wall mount plate
Explains how to determine the optimal height for the wall mount plate.
Mounting to hollow walls
Details methods for mounting to wood surfaces and drywall.
Mounting to a solid concrete or brick wall
Describes mounting procedures for solid concrete or brick walls.
Wall mount plate mounting options
Shows dimensions for the wall mount plate and cutout locations.
Attaching the wall mount plate
Emphasizes professional installation and secure attachment of the plate.
Fastener types
Lists and describes various fasteners for secure wall mounting.
Chapter 4. Removing and replacing FRUs
Reviewing the IBM AnyPlace Kiosk assembly
Refers to an exploded view and Appendix A for field-replaceable unit details.
Before you begin
Lists essential safety steps before performing any removal procedures.
Removing the rear cover
Provides step-by-step instructions for removing the rear cover.
Removing the backlight inverter card
Details the procedure for removing the backlight inverter card.
Removing the hard disk drive assembly
Explains how to remove the hard disk drive assembly.
Removing the hard disk drive fan assembly
Details the steps for removing the HDD fan assembly.
Removing the CPU fan sink assembly
Provides instructions for removing the CPU fan sink assembly.
Removing the processor
Explains how to remove the processor component.
Removing the scanner and scanner window
Details the procedure for removing the scanner and its window.
Removing the cable covers
Provides steps for removing the unit's cable covers.
Locating and resetting the CMOS jumper
Explains how to locate and reset the CMOS jumper.
Removing the memory card
Details the procedure for removing the memory card.
Changing the battery
Provides steps for replacing the coin cell battery.
Removing the flash drive
Details the procedure for removing the flash drive.
Removing the system board
Explains how to remove the system board.
Replacing and programming the system board
Outlines steps for replacing and programming the system board.
Removing the front cover/touch assembly
Provides instructions for removing the front cover and touch assembly.
Removing the speakers
Details the procedure for removing the speaker components.
Removing the control card
Explains how to remove the control card.
Removing the control buttons
Provides steps for removing the control buttons.
Removing the LCD
Details the procedure for removing the LCD assembly.
Removing the tabletop mount cover sets
Explains how to remove the cover sets for the tabletop mount.
Chapter 5. Diagnosing problems and troubleshooting
Researching the Knowledgebase
Guides users on how to find resolutions in the IBM Knowledgebase.
Preliminary checklist
Offers initial steps for diagnosing problems during power-on self-test (POST).
Using the diagnostic processor
Explains how the diagnostic processor aids in hardware fault isolation.
Understanding the light path LEDs
Describes the function and resolution for diagnostic LEDs.
Troubleshooting other hardware conditions
Provides resolutions for common hardware issues and symptoms.
Using the CMOS Setup Utility
Explains how to start and use the CMOS Setup Utility.
Using the Main window
Describes how to navigate the Main window of the CMOS utility.
Standard CMOS features
Details basic functions like setting date/time and viewing system info.
Advanced BIOS Features
Allows modification of POST, boot device settings, and keyboard features.
Integrated peripherals
Explains configuration of I/O devices like serial, Ethernet, and USB ports.
Power Management
Covers configuration of power savings, disk timeouts, and other settings.
PC Health Status
Displays CPU/system temperatures, voltages, and fan speed.
Load Defaults
Resets all CMOS options to their default configuration.
Set Password
Allows setting, changing, or clearing the system password.
TPM Configuration
Enables configuration of the TPM Security module.
Restoring the default CMOS settings
Guides on restoring CMOS default settings via Load Optimized Settings.
Clearing the CMOS settings
Explains how to restore factory defaults by clearing CMOS settings.
CMOS recovery
Provides steps for CMOS recovery if the system does not boot.
Real-time clock and CMOS
Covers setting the time and calendar using the CMOS Setup Utility.
Configuring the COM (communication) ports
Explains how to configure COM port I/O addresses and IRQs.
Using the IBM diagnostics for POS systems and peripherals package
Details using the IBM diagnostics package for POS systems.
Supported memory keys
Lists the supported memory keys for diagnostic and BIOS updates.
Updating the flash BIOS
Provides instructions for updating the BIOS using a USB key.
Using the xFlash utility
Details how to install and use the xFlash utility for BIOS updates.
Cleaning the touch screen
Provides guidelines for cleaning the kiosk touch screen.
Appendix B. Product dimensions
Product and peripheral summary
Summarizes dimensions and weights for the kiosk and its peripherals.
Appendix C. Notices
Electronic emission notices
Covers FCC and EU EMC Directive conformance statements.
Industry Canada Class A Emission Compliance statement
Provides compliance statement for Canadian emissions standards.
Germany
Contains German regulatory information and warnings.
Australia and New Zealand
Includes a Class A product warning for domestic environments.
Chinese Class A warning statement
Provides a Class A product warning for domestic environments in Chinese.
Japanese Electrical Appliance and Material Safety Law statement
States compliance with Japanese electrical safety laws.
Japanese power line harmonics compliance statement
Notes compliance with Japanese power line harmonics standards.
Japanese VCCI Council Class A statement
Covers VCCI Council Class A compliance for Japan.
Japan Electronics and Information Technology Industries Association (JEITA) statement
Mentions JEITA confirmation for harmonics guidelines.
Korean communications statement
Notes approval for business use regarding electromagnetic interference.
Taiwanese Class A warning statement
Provides a Class A product warning for domestic environments in Taiwanese.
Taiwan contact information
Lists contact information for IBM Taiwan Product Service.
Cable ferrite requirement
Stresses the need for cable ferrites to suppress EMI.
Electrostatic discharge
Warns about ESD damage and provides prevention measures.
Handling removed cards
Gives instructions for handling removed cards safely.
Product recycling and disposal
Advises on responsible recycling and disposal of the unit.
Battery return program
Details information on battery recycling and disposal.
Appendix D. Safety information
General Safety Information
Safety warnings in multiple languages regarding installation and electrical equipment.
Appendix E. Kiosk notices
AnyPlace Kiosk Class 2 laser notices
Provides Class 2 laser warnings and compliance information.
Class 2 laser notices
Specific warnings about the Class 2 laser product.
Regulatory notice for AR5BXB72 IBM 802.11n wireless LAN mini PCI-Express adapter
Regulatory compliance for the wireless adapter.
USA – Federal Communications Commission (FCC)
FCC compliance statement for the device.
Exposure to radio frequency energy
Information on RF exposure and safe operating distances.
Europe – EU declaration of conformity for IBM 11 a/b/g/n wireless LAN mini PCIe adapter – AR5BXB72
EU declaration of conformity for the wireless LAN adapter.
Canada – Industry Canada (IC) Low Power License-Exempt Radio Communication Devices (RSS-210)
Industry Canada compliance for low power devices.
Exposure of humans to RF fields (RSS-102)
RF field exposure information for Health Canada compliance.
Exposition des êtes humains aux champs radioélectriques (RF) (CNR-102)
RF field exposure information for Canadian health compliance.
Glossary
Addressing
Defines the term 'addressing' in the context of data communication.
Alphanumeric
Defines 'alphanumeric' as data consisting of letters, digits, and characters.
Analog
Defines 'analog' as data consisting of continuously variable physical quantities.
Application
Defines 'application' as a collection of programs for business goals.
Architecture
Defines 'architecture' as a logical structure of operating principles.
Attach
Defines 'attach' as connecting a device physically or logically to a network.
Attaching Device
Defines 'attaching device' as any device physically connected to a network.
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