Fax Troubleshooting; Cannot Send Or Receive A Fax - Lexmark 20R1000 - X 6650 Color Inkjet Fax Manual

Fax troubleshooting

Cannot send or receive a fax

These are possible solutions. Try one of the following:
C
HECK MESSAGES
If an error message is displayed, follow the instructions on the error message dialog.
C
HECK POWER
If the light is not on, then make sure that the power cord is properly connected to the printer and
plugged into a known working electrical outlet that other electrical devices have been using.
C
HECK CABLE CONNECTIONS
Make sure that the cable connections for the following hardware are secure, if applicable:
•
Power supply
•
Telephone
•
Handset
• Answering machine
C
HECK THE TELEPHONE WALL JACK
1
Plug a telephone into the wall jack.
2
Listen for a dial tone. If you hear a dial tone, the wall jack is working.
3
If you do not hear a dial tone, plug a different telephone into the wall jack.
4
If you still do not hear a dial tone, plug a telephone into a different wall jack.
5 If you hear a dial tone, connect the printer to that wall jack.
R
EVIEW DIGITAL PHONE SERVICE CHECKLIST
The fax modem is an analog device. Certain devices can be connected to the printer so that digital
telephone services can be used.
•
If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-
interface port) on an ISDN terminal adapter. For more information and to request an R-interface
port, contact your ISDN provider.
•
If you are using DSL, connect to a DSL filter or router that will support analog use. For more
information, contact your DSL provider.
•
If you are using a PBX telephone service, make sure you are connecting to an analog connection on
the PBX. If none exists, consider installing an analog telephone line for the fax machine. For more
information on faxing when using a PBX telephone service, see the instructions for setting up the
printer to fax while behind a PBX.
V
ERIFY DIAL TONE
• Place a test call to the telephone number to which you want to send a fax to make sure that it is
working correctly.
•
If the telephone line is being used by another device, wait until the other device is finished before
sending a fax.
• If you are using the On Hook Dial feature, turn up the volume to verify a dial tone.
D
ISCONNECT OTHER EQUIPMENT TEMPORARILY
To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any
answering machines, computers with modems, or telephone line splitters.
C
HECK FOR PAPER JAMS
Check for and clear any paper jams.
D C W
ISABLE ALL AITING TEMPORARILY
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call
your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting.
D V M
O YOU HAVE OICE
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable
both Voice Mail and the printer to answer calls:
•
See the instructions for setting the distinctive ring. Setting selections include single ring, double
ring, triple ring, and any ring.
•
Consider adding a second telephone line for the printer.
C
HECK COUNTRY CODE
Make sure the country code has been set for the country or region where you are operating the printer:
1 From the printer control panel, press
2
Press the arrow buttons until Device Setup appears, and then press
3 Press the arrow buttons until Country appears, and then press
Check the country or region on the display.
4
If the country or region name is incorrect, press the arrow buttons until the country or region where
you are operating the printer appears, and then press
I
S YOUR PRINTER MEMORY FULL
1 Dial the receiving number.
2 Scan the original document one page at a time.
Troubleshooting
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