Common problems and solutions of LAUNCH X431 V+ scan tool
Issue: Connected LAUNCH TECH USA, but didn't get any support
Solution:
Please
connect
us
via
Amazon,
OR
our
Customer
Service
Team,
Email:
launch-aftersales@outlook.com
NOTE:
Our products are all original from LAUNCH TECH, which is the headquarter of LAUNCH.
LAUNCH TECH USA is only an oversea branch of Launch Tech in USA. Actually, we are competitors
with LAUNCH TECH USA. Therefore, they will not offer any after-sale service to customers who
bought the product from Amazon, please feel free to contact us anytime if you have any problem
in using the device!
Issue: The X431 V+ scanner can't turn on or charge.
Solution:
Please try to fast boot the scanner, and then use the original USB cable to charge the device.
Step 1: Press the power button and volume "+" button at the same time. After the Tablet
vibration starts, release the power button and volume button to enter the interface "Fast Mood"
Step 2: Press the volume "+" or volume "-" button, select the Recovery mode interface and press
the power button to confirm.
Step 3: Select wipe data/factory reset, select yes>>>select wipe cache partition>>>select "yes"
Step 4: After completion, press the volume "+" or volume "-" key, move to "power off", and click
shutdown. Normally press the power button to boot.
Note:
After Fast-boot/Recovery, enter the boot setting wizard first. It is recommended to skip Wi-Fi and
Google account registration during the setting process. In addition, you need to download and
install the diagnostic APK again after Fast-boot/Recovery.
Here is the link of downloading X-431 V+ APP Android Download:
https://eninfo.x431.com/sv.aspx?TypeId=36&fid=t8:36:8
Issue: The X431 V+ app was disappeared.
Solution:
Here is the link of downloading X-431 V+ APP Android Download:
https://eninfo.x431.com/sv.aspx?TypeId=36&fid=t8:36:8
NOTE:
After downloading and install, please use the original account to log in, then go to update the
software.
Don't choose the "Activate VCI", this step is no needed!
X431 V+ 3.0/2.0: Please download
"X-431 V+ Android Download"
X431 V+ 4.0: Please download
"X-431 V+ V4.0 Android Download (98928)"
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