Launch X431 V Pro Troubleshooting

Common problems and solutions of LAUNCH X431 V Pro scan tool
Issue : Connected LAUNCH TECH USA, but didn't get any support
Solution :
Please connect us via Amazon, OR our Customer Service Team,
Email: cardiagsales@hotmail.com / cardiag-aftersales@hotmail.com
NOTE :
Our products are all original from LAUNCH TECH, which is the headquarter of LAUNCH.
LAUNCH TECH USA is only an oversea branch of Launch Tech in USA. Therefore, they will not offer any
after-sale service to customers who bought the product from Amazon, please feel free to contact us
anytime if you have any problem in using the device!
Issue : After the product reset, the APP disappeared / Received scanner with no app loaded!
Solution :
Go to LAUNCH official website and download X431 V Pro APP.
Here is the link of downloading LAUNCH X431 V Pro APP Android Download:
https://eninfo.x431.com/sv.aspx?TypeId=36&fid=t8:36:8
NOTE :
After downloading and install, please use the original account to log in, then go to update the
software.
X431 V Pro : Please download "X-431 V Android Download".
Issue : The LAUNCH X431 V Pro system crashes and the LOGO interface is stuck
Solution :
Please try to fast boot the scanner, and then use the original USB cable to charge the device.
Step 1: Press the power button and volume "+" button at the same time. After the Tablet
vibration starts, release the power button and volume button to enter the interface "Fast Mood"
Step 2: Press the volume "+" or volume "-" button, select the Recovery mode interface and press
the power button to confirm.
Step 3: Select wipe data/factory reset, select yes>>>select wipe cache partition>>>select "yes"
Step 4: After completion, press the volume "+" or volume "-" key, move to "power off", and click
shutdown. Normally press the power button to boot.
Note:
After Fast-boot/Recovery, enter the boot setting wizard first. It is recommended to skip Wi-Fi and
Google account registration during the setting process. In addition, you need to download and install
the diagnostic APK again after Fast-boot/Recovery.
Here is the link of downloading LAUNCH X431 V Pro APP Android Download:
https://eninfo.x431.com/sv.aspx?TypeId=36&fid=t8:36:8