ETEKCITY ESF37 Manual

When scale shows different numbers every time, in this case, we would like to propose a three-
step approach to handle the complaint effectively.
Step 1: Verify Correct Weighing Process
The first step involves ensuring that customers are using the scales correctly. The correct
weighing process includes placing the scale on a flat, hard surface, lightly tapping it to zero it
out, and then stepping onto it for weighing. If customers are not following this process
accurately, it could result in inaccurate and inconsistent readings.
Step 2: Consider Time Intervals for Weighing
We also need to determine whether customers are weighing themselves at short intervals (e.g.,
within a minute) or after longer intervals. If there's a significant time gap, factors like food and
drink consumption, restroom breaks, or other activities could contribute to variations in weight
readings.
Step 3: Evaluate Reading Fluctuation Range
It's important to assess the range of fluctuation in weight readings. If the fluctuation is within
0.66 pounds, this falls within the expected range due to inherent load bias in all weight scales.
Human positioning on the scale, variations in weight distribution, and other factors can lead to
such fluctuations.
However, if the fluctuation range exceeds several pounds or even dozens of pounds, we
recommend suggesting a battery reset to customers as a troubleshooting step. They can
remove the batteries for approximately 10 seconds, then reinstall them and reattempt the
weighing process to see if the issue persists.
By implementing these three steps, we aim to address customer concerns comprehensively and
offer solutions that can potentially resolve their issues.
When a customer complains that his scale cannot power on or function properly, in this case,
we would recommend a three-step approach to handle the complaint effectively.
Step 1: Check Battery Installation
The first step involves verifying whether the customer has attempted to install new batteries. It's
essential to emphasize that "new" batteries refer to freshly manufactured 1.5V AAA batteries.
Customers should also be reminded to ensure correct polarity when inserting the batteries.
Step 2: Inspect Battery Compartment
Customers should be instructed to inspect the battery compartment's electrode contacts for any
signs of corrosion or rust. If the contacts are corroded, even with new batteries, the scale will
not power on. It's important to convey that the corrosion needs to be removed before the scale
can function properly.
Step 3: Evaluate Usage Environment
In the third step, customers should be asked about the typical environment in which they keep
their scale. For example, scales placed in damp or humid bathrooms can potentially lead to
water ingress and subsequent malfunction. By understanding the environment, we can better
diagnose potential issues.
By following this three-step approach, we aim to efficiently address customer concerns and
provide practical solutions to the reported problem.