Table of Contents Package Contents Specifications Safety Information Function Diagram Display Diagram Before First Use VeSync App Setup Using the Smart Scale Maintenance Common Display Codes Troubleshooting FCC Statement Warranty Information Customer Support...
Specifications Weight Capacity 400 lb / 28 st / 180 kg Increments 0.1 lb / 0.05 kg Weight Units lb / st / kg Platform Tempered glass Battery 3 x 1.5V AAA batteries Auto-Off 30 seconds Dimensions 11 x 11 x 1 in / 28 x 28 x 2.5 cm Operating System iOS 12.0+ or Android™...
READ AND SAVE THESE INSTRUCTIONS Safety Information Please read and follow all instructions and safety guidelines in this manual. Medical • This scale should not be used to diagnose or treat any medical condition. • Scale data should not be used as a substitute for medical advice from a healthcare professional.
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• The glass platform is slippery when wet. Always make sure the platform and your feet are dry before stepping on for measurement. • Place the scale on a hard, flat surface to avoid tipping. • To weigh safely and accurately, stand with your feet shoulder- width apart while on the scale.
Before First Use Open the battery compartment on the underside of the scale. Remove the included AAA batteries. Remove the plastic insulator strip from the battery compartment. Replace the batteries. Follow the guidelines in the battery compartment to match the + and – terminals.
VeSync App Setup Note: Due to app updates and improvements, the VeSync app may be slightly different than shown in the manual. In case of any differences, follow the in-app instructions. To download the VeSync app, scan the QR code or search “VeSync”...
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Open the VeSync app. If you already have an account, In. To create a new account, tap Sign Note: You must create your own VeSync account to use third-party services and products. These will not work with a guest account. With a VeSync account, you can also allow your family and friends to use your smart fitness scale.
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Creating a User If you are a new user, you will need to enter physical information before weighing yourself for the first time so the scale can calculate your body metrics. Follow the in-app instructions to create a user. Note: •...
Using the Smart Scale Note: • To see measurements besides weight, you must connect the scale to the VeSync app (see page 9). • If you are pregnant, scale measurements will not be accurate. Place the scale on a hard, flat surface (not a carpet or mat).
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Step on the scale, then step off. Wait for the screen to display “0.0” before using. Place dry, bare feet on the scale’s conductive areas. Stand on the scale until the display flashes several times, showing your final measurement.[Figure 1.2] If your smart scale is connected to the VeSync app, additional results (such as BMI, body fat, etc.) will show in the app.
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Switching Units To change the unit of measurement (kg, lb, or st), lightly tap on the scale and open the VeSync app. Select the scale(you should see “Connected” in the app), then tap the Settings icon ( ). You can adjust the units on this page.
Maintenance Clearing the Smart Scale If the scale has been moved or flipped upside down, it must be cleared to ensure accurate results. Place the scale on a hard, flat surface. Step on the scale until digits appear on the display, then step off.
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Cleaning the Smart Scale • Use a slightly damp cloth to clean the surface of the scale, followed by a soft, dry cloth to wipe away any remaining moisture. • Do not use chemical or abrasive cleaning agents to clean the scale. Replacing the Batteries The display will show “...
Troubleshooting The scale doesn’t turn on. • Check if the batteries are properly installed. If using the scale for the first time, remove the plastic insulator strip from the battery compartment. Information flashes on the display and then disappears. • The batteries are low and may need to be replaced. The smart scale doesn’t connect with the VeSync app.
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2. Try the following steps to pair your scale and your phone: • Enable Bluetooth on your Phone. ® • Light up the scale and keep it on. • Open the Vesync App, and click “Add Device” or “+” on the top right corner of the home page.
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My scale will only measure my weight, not my body fat or other metrics. • Set up your smart scale in the VeSync app. Your weight will show on the scale display, and more results will show on the app. •...
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Android and Google Play are trademarks of Google LLC. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth ® SIG, Inc. and any use of such marks by Etekcity Corporation is under license. Other trademarks and trade names are those of their respective owners.
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
During the Limited Warranty Period and subject to this limited Warranty Policy, Etekcity will, in its sole and exclusive discretion, either (i) refund the purchase price if the purchase was made directly from the online Etekcity store, (ii) repair any defects in material or workmanship, (iii) replace the product with another product of equal or greater value, or (iv) provide store credit in the amount of the purchase price.
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You can protect yourself and your products by making sure you only purchase from Etekcity or its authorized dealers.
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NONCONFORMITY OF THE PRODUCT COVERED BY THIS LIMITED PRODUCT WARRANTY STATEMENT. THIS LIMITED WARRANTY IS EXCLUSIVE, AND IN LIEU OF ALL OTHER WARRANTIES. NO EMPLOYEE OF ETEKCITY CORPORATION OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY IN ADDITION TO THE LIMITED WARRANTY IN THIS LIMITED PRODUCT WARRANTY STATEMENT.
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PURCHASE PRICE PAID BY THE PURCHASER FOR SUCH PRODUCTS, OR (b) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES EVEN IF ETEKCITY CORPORATION OR ONE OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES. AND REGARDLESS OF WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE.
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UNDERSTAND YOUR RIGHTS FULLY. CHANGES TO THIS POLICY We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive. This warranty is made by: Etekcity Corporation 1202 N. Miller St., Suite A Anaheim, CA 92806...
Customer Support If you have any questions or concerns about your new product, please contact our helpful Customer Support Team. Etekcity Corporation 1202 N. Miller St., Suite A Anaheim, CA 92806 Email: support@etekcity.com Toll-Free: (855) 686-3835 Support Hours Mon–Fri, 9:00 am–5:00 pm PST/PDT *Please have your order invoice and order ID ready before contacting Customer Support.