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ZETRON CommandIQ Product Manual

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CommandIQ
Product Manual
P/N 025-9716
Revision 05

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Summary of Contents for ZETRON CommandIQ

  • Page 1 ™ CommandIQ Product Manual P/N 025-9716 Revision 05...
  • Page 2 Zetron logo are registered trademarks of Zetron, Inc. Other company names and product names may be the trademarks or registered trademarks of their respective owners. This publication may not be reproduced, translated, or altered, in whole or in part, without prior written consent from Zetron, Inc.

  • Page 3: Table Of Contents

    025-9716-05 CommandIQ Product Manual Contents 1 Before You Begin......... 5 1.1 About This Manual .
  • Page 4 4.2.3 Adding Zetron Desktop Microphone (optional) ........

  • Page 5: Before You Begin

    CommandIQ Product Manual 1 Before You Begin 1.1 About This Manual This is the product manual for CommandIQ, a touchscreen controlled console for MAX Dispatch and MAX Fire Station Alerting. This manual includes procedures for installing, configuring, and operating the CommandIQ.

  • Page 6: Introduction

    It also provides a way to quickly add temporary or secondary console positions (e.g. in a break room, supervisor desk, remote location) to systems with regular workstations. The CommandIQ console differs from a MAX Dispatch/FSA desktop or laptop workstation in that it is a completely self-contained unit. The CommandIQ can be operated entirely from its touchscreen display without additional accessories.

  • Page 7: Controls And Display

    Primary and Monitor and control the audio levels, respectively. Unless external speakers have been connected, both Primary and Monitor audio will play on the CommandIQ internal default speakers. There is a toggle button on the rear of the chassis that enables the external speakers to bypass the volume knobs.

  • Page 8: Built-In Speakers And Microphone

    025-9716-05 CommandIQ Product Manual 2.3.2 Built-in Speakers and Microphone The CommandIQ includes built-in speakers and a microphone, enabling the CommandIQ to function without additional, optional audio equipment. Primary Speaker Monitor Speaker (underneath (right side) handset) Microphone 2.4 Specifications 2.4.1 Physical Dimensions Table 2.

  • Page 9: Input/Output Connections

    025-9716-05 CommandIQ Product Manual 2.4.3 Input/Output Connections Table 4. Input/Output Connections Connector Value Network Connection Two Ethernet ports USB Ports Three USB 3.0 ports with removable security plate Handset Connection Handset with PTT bar, hook switch sense provided, RJ-45 connector...

  • Page 10: Console Installation

    This chapter covers the console connections to the CommandIQ, as well as the initial configuration. 3.2 Optional Wall Mount If you are mounting the CommandIQ to a wall, see CommandIQ Wall Mount Template (P/N 024-0358) for instructions. 3.3 Console Connections This section covers the basic connections to the CommandIQ console during setup.
  • Page 11 Power The keyboard and Headset Supply mouse are required during installation Optional but optional during Desktop operation Microphone Network Switch Optional Speakers Figure 1. CommandIQ Connections (rear) Handset Figure 2. CommandIQ Connections (left side) 3 Console Installation 3.3 Console Connections...

  • Page 12: Usb Ports

    The Foot Switch connector supports the use of an external foot switch (P/N 950- 9102) which provides PTT activation for the console. A two-connector, screw terminal plug is provided for connecting the foot switch to the CommandIQ. The foot switch input detects contact closure, so it does not matter what order the leads are attached to the connector.

  • Page 13: Desktop Microphone (Optional)

    By default, when external speakers are plugged into the Audio Out connector, the Primary and Monitor audio are routed to the external speakers and the internal speaker is muted. The CommandIQ can be configured to behave differently by installing a script with the appropriate setting (see Optional Scripts on page 15).

  • Page 14: Headset Port

    3.3.11 Handset Cradle The handset cradle includes a metal tab which securely holds the handset in the cradle even if the CommandIQ is mounted on a wall. For desktop use, consider removing the metal tab for easy handset removal and insertion.

  • Page 15: Initial Configuration Of The Commandiq Console

    Settings to Laptop/Desktop + DeskMic + 2 Speakers. To connect the CommandIQ for the first time  1. Connect the power supply to the CommandIQ and confirm that the network cable is also connected. 2. Press the power button on the rear panel.
  • Page 16 Dispatch. Therefore, after importation, it is safe to delete the script files from their original location. You can also keep the script files in the original location in case you want to further edit the options and import them again. 3 Console Installation 3.4 Initial Configuration of the CommandIQ Console...

  • Page 17: Console Operation

    Primary audio is the audio source(s) that the dispatcher is currently focused on in the MAX console software. It is typically routed to your first speaker or your headset/handset. Other Zetron systems often referred to this as the “Select channel”.

  • Page 18: Microphones

    PTT button which must be held down while speaking. 4.1.4 Push-To-Talk (PTT) The CommandIQ has several possible PTT switches that activate a microphone when triggered: Table 10. CommandIQ PTT Switches PTT Switch Description...

  • Page 19: Audio Routing Description

    For example, if the dispatcher lifts the handset out of the cradle (taking it off-hook), it is reasonable to assume that the dispatcher wants to use the handset, and so the CommandIQ routes audio to the handset’s speaker and microphone, and not to any other speaker or microphone.

  • Page 20: Lifting The Handset Off-Hook

    The handset overrides the chassis microphone, and so the handset’s microphone is used for outgoing audio when the handset PTT is activated. If the headset is also present, the CommandIQ assumes that one person is using the headset and another is using the handset, so both headset and handset speakers are active.
  • Page 21 025-9716-05 CommandIQ Product Manual Table 11. Audio Routing State of Which PTT switch(es) Primary Audio Monitor Audio Handset/Headset are currently activated? is presented at: is presented at: Active Is Foot Micro Switch Handset phone Handset Headset Deskmic or Touch Left...

  • Page 22: Volume Adjustment

    The optional desktop speakers might have their own volume knob(s) which will affect those speakers only. • The Zetron Headset Jackbox has one or two volume knobs that control the Primary and/or Monitor audio channels for the headset only. 4 Console Operation...

  • Page 23: Troubleshooting

    CommandIQ’s PC name. Check to ensure this workstation is included console starts to run, then in Z-Node Editor. displays error “Can’t verify • The CommandIQ’s PC name has been incorrectly entered in Z-Node system data. Can’t verify Editor. workstation provisioning…”...

  • Page 24: Revision History

    025-9716-05 CommandIQ Product Manual 6 Revision History Date Description See previous versions of this document for complete revision history. Apr 2022 Changed part number and revision format. No changes to content. Jan 2024 Updated for MAX Dispatch/FSA version 5.11 Reformatted manual with new template and branding...
  • Page 25 ™ zetron@zetron.com www.zetron.com Zetron USA/Americas zetroncustomersupport@zetron.zohodesk.com Tel +1 425 820 6363 Zetron EMEA emea@zetron.com Tel +44 1482 686366 Zetron Australasia ausales@zetron.com Tel +61 7 3856 4888 Always on, always ready.

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