Table of Contents
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Quick Start Guide for Dispatchers
Purpose
This document serves as a quick start guide for dispatchers using the MAX
Dispatch System.
First, the main areas of the user interface and their purpose are described.
Secondly, the fixed station controls are described, followed by the most-used
features and functions.
Finally, the Quick Start Guide ends with a list of the various indicators that are
used in the MAX Dispatch System.
Introduction
Simple MAX Dispatch Console
The CommandIQ console
provides convenient,
smallfootprint console
positions for creating smaller
MAX Dispatch systems.
Page 1 of 16
Table of Contents
Depending on configuration, user permissions, and
licensed options, some of the controls and features
described in this guide might not be available at
your console.
For more detailed information, refer to MAX Dispatch
Operation manual (P/N 025-9649)
P/N 027-0211-02
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Summary of Contents for ZETRON Max Dispatch
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Page 1: Table Of Contents
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Introduction Table of Contents Purpose Introduction 1 This document serves as a quick start guide for dispatchers using the MAX Main UI 2 Dispatch System. Fixed Station Controls 3 Global PTT 4 First, the main areas of the user interface and their purpose are described. Instant Transmit 5 Audio Routing 6 Secondly, the fixed station controls are described, followed by the most‐used Patches 7 features and functions. Volume Adjustment ‐ Hardware 8 Volume Adjustment ‐ Audio Controls 9 Finally, the Quick Start Guide ends with a list of the various indicators that are Volume Adjustment ‐ Audio Routing 10 used in the MAX Dispatch System. Volume Adjustment ‐ Mic Adjustment 11 Volume Adjustment ‐ Fixed Stations 12 Page Alerts 13 Transmission Indicators 14 Radio Indicators 15 Simple MAX Dispatch Console Other Indicators... -
Page 2: Main Ui
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Main User Interface The following example desktop shows the three main areas used during typical operation of a MAX Dispatch Console. The features available are limited by your configured permissions, so your user interface may not have everything shown here. (2) Workspace View ‐ This displays the currently active workspace, an area containing the controls and resources you are currently working with. (1) Side Bar ‐ The Side Bar contains items that always remain on the screen regardless of which Workspace View is being used. There can be up to four Side Bars, one at each edge of the screen. Most icons, buttons, and other controls (3) Notification Bar ‐ This displays commonly can be resized by hovering the mouse over the item, holding down the CTRL used information, status, and controls. key, and moving the mouse scroll wheel. Page 2 of 16... -
Page 3: Fixed Station Controls
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Fixed Station Controls Standard Fixed Station controls are primarily designed for analog radio operation. While it can be used for digital radios, it is not ideal. Some features are limited, such as encryption, or not available at all, such as handling multiple simultaneous Talkgroups. If using touchscreen, you can Instant Right‐click anywhere on the tile to Transmit by holding down the tile with Instant Transmit on this Fixed your two fingers. Station with the current settings Click to access Fixed Station name Radio Options Talkgroup Category List of Radio Options not currently set to their default state Selected Talkgroup is displayed. Current audio Click to change Talkgroup routing is displayed. Category and Talkgroup. Click to change it. Volume and Mute Patch control control. Use mouse wheel to change volume. Click in empty space to Hover mouse to display select this Fixed Station Event Recall Recorder as a Primary Channel Page 3 of 16... -
Page 4: Global Ptt
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Global PTT The Global PTT button is used to transmit on the Fixed Stations currently selected as primary channels. The Global PTT button can also be used to simply see which channels are currently primary channels, and to remove primary status from some or all channels. If one or more radios cannot key The PTT button displays the device used for up, a failure is indicated in the audio. A headset if one is plugged in. A desktop Global PTT button and the microphone if no headset/handset or if removed. problem Fixed Station is A musical note if the PTT button is configured to identified in the PTT Targets list. send pre‐voice audio. When all radios are PTT Targets list keyed up and includes all fixed transmitting, begin stations with Primary speech status Release the mouse button when done transmitting Click to remove Primary status from When clicked, PTT an individual channel button changes to display the keyup status of the radios Click and hold PTT As each radio keys up, Hover mouse over PTT Click to remove Primary button to display the its transmit icon (yellow button to display the ... -
Page 5: Instant Transmit
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Instant Transmit The Instant Transmit feature is used to make outbound radio calls or answer an incoming radio call. Right‐click on the message To make or answer a radio call in the Activity View, content area to Instant right‐click and hold on the Activity icon (or use two Transmit to all recipients via fingers on touchscreen monitor) to Instant Transmit. audio intercom. Release when finished. Right‐click on the sender’s When making a call, Transmit indicator flashes when picture to Instant Transmit to the keying up. Solid when ready to transmit. sender via audio intercom. Hover the mouse over the icon to see the To make or answer a list of recipients. radio call in the Workspace View, right‐... -
Page 6: Audio Routing
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Standard Fixed Station Audio Routing Audio Routing Incoming audio can be routed to the primary channel, the monitor speaker, or it may not be routed to any audio device. For the Standard Fixed Station, audio is routed at your console on a per‐fixed station basis. To TX on all primary Fixed Stations, click (or tap) PTT or use any hardware PTT button. RX audio is output to the headset/handset speaker, or the primary desktop speaker. To TX on a monitored Fixed Station, right‐click (or two‐finger To TX on a Fixed Station that is neither primary tap) the Fixed Station tile to instant transmit. nor monitored, right‐click (or two‐finger tap) RX audio is output to the designated monitor speaker only. -
Page 7: Patches
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Standard Fixed Station Audio Routing Patches Radio and telephone calls can be patched together in any combination. Once calls are patched, everyone on the patch can hear and speak to each other. To add a fixed station to an existing To move a fixed station to another patch, To create a new patch, hover over the To remove a fixed station from a patch, patch, hover over the Patch symbol then hover over the Patch symbol then select Patch symbol then click New click its Patch symbol select from the existing patches from the existing patches Click to remove Static patches are patches that were set up a fixed station during system configuration. Dispatchers cannot set up a static patch or tear them Click to remove down. all fixed stations from a patch Fixed Stations in a static patch are always patched together during operation. Click to show existing patches To remove all fixed stations from a patch, hover over a patch control to show its patched fixed stations Page 7 of 16... -
Page 8: Volume Adjustment - Hardware
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Volume Adjustment ‐ Hardware Audio can be adjusted in a variety of locations. The following describe how to make hardware volume adjustments. The Headset Jackbox has its own physical volume knobs which are independent of the volume settings used in the software. Typically the two volume knobs adjust two different audio channels, such as left and right, primary and monitor channels, or radio and telephone. The CommandIQ console has two volume knobs, one each for Select and Monitor audio. The Plantronics headset model SHS2500 has adjustments that set the base level for Each Zetron Desktop Speaker has its own volume knob microphone sensitivity and headphone volume. which is independent of the volume settings used in the Also, other headset and handsets may have their software. This knob controls the volume for the attached own methods for volume adjustment. Refer to the speaker only. manual provided with the equipment. Page 8 of 16... -
Page 9: Volume Adjustment - Audio Controls
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Volume Adjustment – Audio Controls The Audio Controls tab enables Dispatchers to manage volume for Console transmit audio (mic), and Primary and Monitor audio (speakers). Click to toggle Primary Speaker Enable, which enables the Primary Click to Drag to speaker even if a headset/handset decrease adjust is also being used for Primary audio volume volume Select audio is Click to increase volume heard in headset 1 and headset 2 Select audio is heard in headset Volume level indicators 1, and headset 2 is unplugged Select audio is Green indicates speaker has heard in the boosted volume desktop speaker and both headsets are unplugged Click to Click to toggle Red indicates toggle mute volume boost speaker is muted Enabling mute for Tx will mute outbound audio. The ability to mute for Primary audio might be disabled in configuration (as shown). Page 9 of 16... -
Page 10: Volume Adjustment - Audio Routing
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Volume Adjustment – Audio Routing The Audio Routing tab displays an overview of where all audio sources are routed (or not routed). Hover mouse over header to reveal Trash Can ‐ List of audio sources List of audio sources click to make all audio sources unrouted routed to Headset routed to Monitor 3 List of audio List of unrouted sources routed to audio sources Primary List of audio sources routed to Close this audio Monitor 1 source’s control panel Click on a listed audio source in order to display its control panel below. The available controls depend on configuration and where the audio is routed. Certain types of audio sources will have no controls and can only be adjusted in the workspace. Click an audio path to Audio source route this audio name source to it, or click None to make the audio unrouted Click to Click to toggle Click to decrease Slide to adjust Click to increase ... -
Page 11: Volume Adjustment - Mic Adjustment
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Volume Adjustment ‐ Mic Adjustment / Windows Audio The microphone controls in the Mic Adjustment tab are optional and may not appear in your user interface. Desktop mic gain Headset mic gain For configurations with two headsets, they can be independently adjusted Windows speaker volume For CommandIQ and other consoles without a Media Dock XS, there is a Windows Audio Percentage of tab instead, and the audio maximum Windows controls are limited to Windows volume Speaker and Mic Toggle mute for Windows speaker and/or mic mic volume Page 11 of 16... -
Page 12: Volume Adjustment - Fixed Stations
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Volume Adjustment – Fixed Stations The volume can be increased, decreased, muted, or boosted by using the Fixed Station tile. Click the Headset icon to reveal the audio settings Increase volume Toggle volume Decrease volume boost To close the Mute settings, click once outside of the Fixed Station area. Increase or decrease volume (use scroll wheel) Toggle volume boost Toggle mute Increase or decrease volume (use scroll wheel) Indicates volume boosted Indicates mute is on Page 12 of 16... -
Page 13: Page Alerts
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Page Alerts MAX Dispatch Fire Station Alerting can send preconfigured instant page alerts, groups of page alerts (called a page stack), and manual page alerts. If a Radio Network button is configured for Manual The Page Stack tool, usually located in the Task Pages, you can manually enter Pager IDs and add Bar, contains the pages queued for sending and them to the Page Stack, or send them immediately. shows the progress of page alerts 4 pages in the page stack, ready to send 2 page alerts left to process 0 page alerts failed to send 3 page alerts sent Page was cancelled Click the Pager Type the pager’s Click to add the Click to send icon to toggle to ID according to page to the the page the pager mode your code plan page stack immediately Instant page alerts and group alerts have configurable buttons with an appropriately descriptive icon and label Page 13 of 16... -
Page 14: Transmission Indicators
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Transmission Indicators Transmission indicators appear in the upper‐left corner of the Fixed Station tile. These indicate when a transmission is occurring on that Fixed Station. Indicator Purpose Flashing: Transmission is pending; do not speak yet as the radio is not ready. Solid: Your console is transmitting on this Fixed Station. Something other than your console is transmitting on this Fixed Station, for example another console, paging, or patching. Flashing: Broadcast transmission pending; do not speak as radio is not ready. Solid: Your console is transmitting a broadcast on this Fixed Station. Some other console is transmitting a broadcast on this Fixed Station. There is an inbound transmission on this Fixed Station. There is an inbound transmission on this Fixed Station, but the audio is not routed to any speaker or headset (unrouted audio). The same symbol is also used to indicate an RX encryption failure. Transmission is not possible because the radio channel is busy. This transmission has emergency priority. This transmission has high priority. This transmission is encrypted. Example of multiple simultaneous indicators. Last transmission failed. For example there was insufficient priority to override an existing transmission, or a digital radio was turned off. Page 14 of 16... -
Page 15: Radio Indicators
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Radio Contact Controls and Indicators For contacts with radios, some radio controls are available such as remote monitor, status query, radio disable, and request call‐back. Indicator Name Purpose Transmitting These indicators show when the contact’s radio is transmitting or receiving a transmission. Receiving Request Callback Sends a callback request to a mobile radio. If the callback request does not reach the radio, the icon changes to indicate that the radio user did not receive the request. Callback Request Fail Remote Monitor OFF This feature enables the dispatcher to monitor a mobile radio by remotely activating its microphone. This may be useful for example to listen in on a radio operator in the field who is unable to call for help on the radio. For NEXEDGE radios, Remote Monitor does not operate as a toggle. The Remote Monitor button initiates Remote Monitor, which then stays in effect for a preconfigured duration before it automatically turns off. Remote Monitor ON For Hytera radios, Remote Monitor cannot be toggled off. After you turn Remote Monitor on, the radio will turn it off automatically after 10 seconds. Radio Disabled This feature enables the dispatcher to remotely disable a mobile radio. This may be useful for example if an unauthorized person has taken control of the mobile radio. Radio Enabled Radio Status Click to send a radio status request to a mobile radio. A response, if any, is displayed next to this icon. This can be: (Radio Check) A radio status code A radio status message Available ‐ Radio responded to request and is available Unreachable ‐ Radio failed to respond to request Some radio manufacturers do not support the Status Request feature, and will not be available. End a call For session‐based or hooked‐call based radios, this ends the call. Page 15 of 16... -
Page 16: Other Indicators
Quick Start Guide for Dispatchers P/N 027‐0211‐02 Other Indicators The following indicators are used throughout the various ICC interfaces, as well as those used for alert status and telephone calls. TELEPHONE CALL INDICATORS INTER‐CONSOLE COMMUNICATION (ICC) INDICATORS Indicator Purpose Indicator Purpose Telephone line is idle. Click to dial. Hover Indicates that you are available for Inter‐Console Communication. over the icon to access additional controls. Green halo, shaking handset, and ringing indicates Indicates that you are not available for Inter‐Console Communication. an incoming phone call. Click to answer call. When adjacent to or overlaid on an entity, your console is transmitting to that entity. ALERT STATUS INDICATORS When adjacent to or overlaid on an entity, another console is Indicator Purpose transmitting to that entity. When adjacent to or overlaid on an entity, your console is receiving Entire alert stack was sent successfully. an inbound transmission from that entity. When adjacent to or overlaid on an entity, another console is One or more alerts in the stack failed to send. receiving an inbound transmission from that entity. When adjacent to or overlaid on a communication event, there are multiple participants for that event. Any reply you make for that The alert was sent successfully. event will go to all participants. The alert failed to send. The alert or alert stack is currently being sent. Page 16 of 16...
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