Shark Cordless Detect Pro, IW1000 / IW3000 Series, IW3611CH Manual

Product Registration

TIP: You can find the model and serial numbers on the QR code label located on the back of your unit.
TIP: You can locate the date code on one of the prongs of the power cord plug.

ANTI-ODOUR TECHNOLOGY


If in direct contact with contents of cartridge:
May cause an allergic reaction to skin. Wear protective gloves if directly coming into the contact with the cartridge. Wash skin thoroughly after handling. Harmful if swallowed. Avoid breathing in mist or vapours, intentional misuse and directly inhaling contents may be dangerous. Avoid release to the environment. Very toxic to aquatic life with long lasting effects, ensure cartridge is disposed of correctly as general waste.

2-(4-tert-butylbenzyl) propionaldehyde
May damage fertility and suspected of damaging the unborn child. Do not handle until all safety precautions have been read and understood. Use personal protective equipment, such as protective gloves, as required.

REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT'S EXTENDED GUARANTEE, SIMPLY REGISTER YOUR PURCHASE AT:
sharkclean.eu
Scan QR code using mobile device
Please note, products purchased directly from Shark are automatically registered.
Benefits of registering your product and creating an account:

• Get easier, faster product support and access to guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product promotions

RECORD THIS INFORMATION
Model Number:
Serial Number:
Date Code:
Date of Purchase (Keep Receipt):
Store of Purchase:

TECHNICAL SPECIFICATIONS
Voltage: 21.6V
Body Motor Watts: 240W
Nozzle Watts: 60W

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This instruction manual is designed to help you get a complete understanding of your new Shark Detect Pro Cordless Vacuum.
If you have any questions, please contact customer service at www.sharkclean.eu

AUTO-EMPTY ASSEMBLY (IW3000 SERIES)

1. Slide the Wand onto the neck of the Floor Nozzle until it clicks into place.
2. Align the Hand Vacuum nozzle opening with the top of the wand and slide it on until it clicks into place.
3. Make sure the Dock is facing upright. Slide the Charging Post into the slot on front of dock until it clicks.

4. Place the dock on the floor near a wall outlet. Plug the Power Cord into the outlet, then connect the cord to the port on the back of the charging post.
5. Store the crevice tool accessory on the mount on the dock.
6. Refer to pages 56 and 57 for Odour Installation and Replacement instructions.
   For proper operation, ensure all components are completely connected and clicked into place.

NON-AUTO-EMPTY ASSEMBLY (IW1000 SERIES)

1. Slide the Wand onto the neck of the Floor Nozzle until it clicks into place.
2. Align the Hand Vacuum nozzle opening with the top of the wand and slide it on until it clicks into place.
   For proper operation, ensure all components are completely connected and clicked into place.

ANTI-ODOUR TECHNOLOGY (IW3000 SERIES)

ADJUSTING THE ANTI-ODOUR TECHNOLOGY INTENSITY

ANTI-ODOUR TECHNOLOGY DIAL

Flip up the dial handle and rotate the odour dial to adjust odour neutraliser technology intensity or to unlock the dial for cartridge access.
Insertion/Removal: Rotate the odour dial to align the teal arrows. Remove the dial to access the odour cartridge for removal or replacement.
Low: Rotate the dial toward the Low position to decrease the intensity to the lowest level when the vacuum is in use.
High: Rotate the dial toward the High position for the highest intensity level when the vacuum is in use. This position is the recommended setting for optimal performance.

ANTI-ODOUR TECHNOLOGY TIPS (IW3000 SERIES)

The Anti-Odour Technology Dial Must be Installed for Vacuum to Function Properly

• Remove anti-odour cartridge from dial if you don't want the benefits of the Anti-Odour Technology.

Maintenance Required

• Clean all filters as recommended under Cleaning Filters.
• Empty the dust cup before storing your vacuum.
• Replace the cartridge as recommended under Odour Cartridge Replacement.
• Visit sharkclean.eu to learn more and purchase replacements.

Fragrance Strength Over Time

• The intensity of the Anti-Odour Technology's fragrance may diminish over time. It may also have no noticeable fragrance at all. This is natural and does not indicate the technology isn't working. Follow replacement instructions to ensure continued performance.

NOTES:

• The odour dial needs to be installed for the vacuum to function properly, with or without the odour cartridge.

ODOUR CARTRIDGE REPLACEMENT

1. REMOVE ODOUR DIAL FROM THE AUTO-EMPTY DOCK
   Flip up the handle and rotate the dial clockwise until the two arrows are aligned. Pull the handle to remove the dial from the auto-empty dock.
   

4. INSTALL NEW CARTRIDGE IN DIAL
   Align the yellow arrow on the side of the cartridge with the yellow arrow on the side of the dial cover, then insert the cartridge into the dial. Rotate the cartridge clockwise to lock it in place.
   

5. INSTALL DIAL IN THE AUTO-EMPTY DOCK
   Align the teal arrow on the dial cover with the arrow on the auto-empty dock, then reinsert the dial into the auto-empty dock. Rotate the dial counterclockwise until it clicks into an intensity setting to engage. Rotate further to change the intensity setting.
   

NOTE: Odour cartridges should be replaced every 6 months for optimal odour neutraliser technology performance.

LI-ION BATTERY

Prior to first use, charge the battery completely. A full charge takes approximately 5 hours.

RUNTIMES PER FULLY CHARGED BATTERY
With a full charge, the unit will have up to a 60-minute runtime. Visit sharkclean.com/support online for more information.

LED BATTERY POWER AND CHARGING INDICATORS

Charging

	LED on the battery pack will pulse yellow when reaching 0-75% charge.
	LED on the battery pack will pulse green from 75% - 100% charge.
	White LED the battery pack is fully charged.

NOTE: Full charge takes approximately 5 hours.

Additional Notes

1. LEDs turn off once the battery is fully charged.
2. Unit will not power on when charger is connected.

In Use

Full Charge	Mid Charge	Low Charge	Nearly Empty	No Charge

CHARGING YOUR LI-ION BATTERY

CHARGING WHILE IN STORAGE MODE

UPRIGHT DOCK CHARGING IW3000 SERIES
Charge the unit by placing it on the dock. Make sure the contacts on the wand are aligned with the contacts on the charging post. When charging is complete and you need to use the unit again, lift it off the dock.

HAND VACUUM RELEASE BUTTONS
To detach the hand vacuum from the wand, press the front latch release button on the hand vac where it meets the wand, then lift off the hand vacuum. To reattach the hand vacuum to the wand, align the hand vacuum opening over the top of the wand and slide it on until it clicks into place.

IN HANDHELD VACUUM IW1000 SERIES
To charge the battery inside the handheld vacuum, connect the charger to an electrical outlet, then insert the charger plug into the port below the handle on the handheld vacuum.

OUT OF THE VACUUM IW1000 SERIES
Press and hold the Battery Release Button, then pull out the battery. Plug the charger into the charging port on the battery. To reinstall the battery, insert it into the slot in the back of the handheld vacuum.

NOTE: When the unit is docked properly, the charging lights on the battery will blink, indicating that charging has begun.
NOTE: The main unit comes with a partial charge. For maximum runtime, charge fully before first use (approximately 5 hours). Leaving the unit plugged in will not damage battery life.

BATTERY REMOVAL

REMOVING THE BATTERY
BATTERY

To remove the battery from the hand vacuum, press the release tab on the battery cap and slide out the battery. To reinstall, slide the battery into the compartment in the handle until it clicks into place.

STORAGE ON THE GO (IW1000 SERIES)

For quick and easy short-term storage, attach the hand vacuum to the wand by placing it onto the pre-assembled wand storage clip.

USING YOUR VACUUM

CONTROLS AND CLEANING MODES

POWER
Press the button on the UI Screen to turn on power. To turn off power, press the button again. To toggle between ECO, DETECT, and BOOST modes, press the mode selection button.

UPRIGHT
When upright, the nozzle will lock to allow for freestanding storage when the hand vac is detached. Place your foot on the nozzle to disengage the lock to begin floor cleaning.

CLEAN INDICATOR
When the Detect Pro Indicator light is blue, this means no heavy debris is detected and suction power is normal. When the vacuum senses heavy debris, the light will turn red, and suction will increase for more cleaning power. When the indicator light turns amber, debris is being removed—continue cleaning until the indicator turns blue again.

EDGE INDICATOR
When an edge is detected, the headlights will illuminate the edge to focus on targeted debris.

ABOVE-FLOOR WITH HAND VACUUM
Detach the hand vacuum to clean above- floor areas. Press the front latch release button on the hand vac where it meets the wand, then lift off the hand vacuum. To attach an accessory to the hand vacuum, slide it into the opening in the nozzle. To remove, press the front latch release button on the hand vac where it meets the wand, and slide out the accessory.

ABOVE-FLOOR WITH WAND
To detach the floor nozzle from the wand, step on the nozzle while pressing the nozzle release button at the bottom of the wand. Lift the wand to remove it. To reattach the wand, align it over the neck of the floor nozzle, then slide it on until it clicks into place.

NOTE: All accessories are compatible with both the wand and the hand vacuum.

USING THE AUTO-EMPTY DOCK (IW3000 SERIES)

Place the vacuum on the dock in a downward motion. Once properly attached, the auto evacuation process will begin. The evacuation cycle will last for 15 seconds.

Once evacuation is complete, the vacuum will continue charging until it is removed from the dock.

QUIET MODE BUTTON LOCATION
Press the button on the top of the dock that shows an image of a moon. This will initiate Quiet Mode. When the dock is in Quiet Mode, you can dock the vacuum without auto evacuation occurring.

DUST BIN FULL INDICATOR
The Dust Bin Full indicator will illuminate when the dust bin is full of debris and needs to be emptied. To reset the indicator, remove the dust bin and empty it.

Note: do not remove the vacuum while the evacuation cycle is taking place.

MAINTAINING YOUR VACUUM

EMPTYING THE DOCK DUST BIN (IW3000 SERIES)

The dock dust bin holds up to 45 days' worth of dust and debris. Empty the dock dust bin when the dust bin full indicator light comes on. To remove the bin, lift it out by the handle.

To empty the bin, hold it over the bin and press the release button on the side. The bottom will open to release the debris.

EMPTYING THE HANDHELD VACUUM DUST CUP

To empty the handheld vacuum (IW3000 Series) dust cup, turn off the power and hold the hand vac over the bin. Press the release button and the dust cup lid will drop open, releasing debris.

To empty the handheld vacuum (IW1000 Series) dust cup, turn off the power and hold the hand vac over the bin. Press the release button and the dust cup lid will drop open, releasing debris.

CLEANING THE DUST CUP AND FILTER

With the dust cup open and the power off, press both release buttons and slide the dust cup out of the hand vac. Press the tabs on both sides of the filter housing and pull the filter out of the housing. To clean the filter, rinse it with water only and allow it to air-dry for at least 24 hours before reinstalling. To reinstall the filter, slide it back into the housing, then slide the housing back into place.

To deep-clean the dust cup, slide the release button until the lid opens completely. Wipe away any dust and debris with a dry cloth, then rinse it out with water. Use a damp cloth to remove any remaining debris. Allow the dust cup to air-dry completely for at least 24 hours before reinstalling it.

REMOVING THE HAND VAC ANTI-ALLERGEN FILTER

1. To access the Anti-Allergen filter, rotate the filter cover on the the handheld vacuum to the unlocked position.
2. Pull off the filter cover and lift out the Anti-Allergen filter.
3. Reinsert the filter, then replace the cover and rotate it back to the locked position.

Regularly rinse and replace the filters to maintain your vacuum's suction power. To clean filters, rinse them with water only. Allow all filters to air-dry completely for up to 48 hours before reinstalling to prevent liquid from being drawn into electric parts. Clean the pre-motor and post-motor filters as least once a month. Tap off loose dirt between washes when needed. More frequent cleaning may sometimes be necessary with heavy use.

DO NOT use soap when cleaning the filters. Use water only. The vacuum will not have suction if the post-motor filter is not installed. Ensure that all filters are installed before using.

CLEANING THE AUTO-EMPTY DOCK FILTER (IW3000 SERIES)

To access the filter in the dock, remove the Filter Door. Press the button at the bottom of the door, then tilt the door and lift it off. Remove the filter from the dock. After the filter has been rinsed and dried, reinstall it by reinserting it into the dock and replacing the filter door.

To access the the Auto-Empty Exhaust Foam Filter, remove the dust bin. Before removing the Exhaust Foam Filter, vacuum off any fine debris from the surface. Lift the Exhaust Foam Filter out of the dock, then rinse it with water only (do not use soap). Allow the filter to air-dry completely before reinstalling it.

For best results, clean your Auto-Empty filters at least once a month and replace the filters regularly. To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electrical parts. Maintaining your Exhaust Foam Filter will ensure successful Auto-Empty evacuation.

NOZZLE MAINTENANCE

1. Turn off the vacuum.
2. Press the nozzle release button to detach the nozzle from the wand.
3. Press the brushroll release button and slide the brushroll out of the nozzle.
4. Clear any blockages and remove any debris from the brushroll and floor nozzle.

5. Tap off loose debris and wipe the brushroll clean with a dry towel. Hand wash the brushroll if needed, using only water, and then let it air dry completely for at least 24 hours.
6. When the brushroll is dry, reinstall it into the nozzle by inserting it into the nozzle until it clicks.

CLEANING THE SENSORS
Make sure to clean the Detect sensors regularly, as hair and other debris may build up and obstruct them. If the sensors are partially obstructed, Clean Sense Detect mode will not function as expected.

To clean the sensors (Fig. 1):
DIRT DETECT SENSORS

1. Turn off power and remove the floor nozzle.
2. Locate the DirtDetect Sensor in the nozzle of the hand vac (Fig. 1), the LightDetect Sensor on the top of the nozzle (Fig. 2), and the EdgeDetect sensor on the side of the nozzle (Fig. 3).
   CLEANING THE LIGHT REACT SENSOR
   
   CLEANING THE EDGE DETECT SENSOR
   
3. Gently wipe the sensors with a microfibre cloth and remove all hair and debris.
4. Reattach the floor nozzle to the rest of the unit and turn on power. Verify that the unit is functioning normally.

CHECKING FOR BLOCKAGES IN THE VACUUM
If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll.

Checking for Blockages in the Floor Nozzle:

1. Turn off the vacuum.
2. Detach the wand from the floor nozzle.
3. Press the brushroll release button and slide the brushroll out of the nozzle.
4. Clear any blockages and release any debris from the brushroll and floor nozzle.
5. Slide the brushroll back into the nozzle, ensuring everything is lined up and in place.

CHECKING FOR BLOCKAGES IN THE AUTO-EMPTY DOCK (IW3000 SERIES)

Checking for Blockages in the Charging Post:

1. Unplug the dock.
2. Remove the vacuum from the dock.
3. Press the latch on the back of the charging post and lift the post away from the dock.
4. Check the end of the charging post and top of the dock for any debris or blockages.

TROUBLESHOOTING

To reduce the risk of shock and unintended operation, turn off power and remove the battery before servicing.

Vacuum is not picking up debris

No suction or light suction. Third indicator light on hand vacuum is solid yellow.
(Refer to Checking for Blockages section for more information.)

1. Dust cup may be full; empty dust cup.
2. Check floor nozzle for blockages; clear blockages if required.
3. Remove any string, carpet fibres, or hair that may be wrapped around the brushroll.
4. Check connection between hand vacuum and wand for blockages; clear blockages if required.
5. Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinstalling them.

Vacuum lifts area rugs

1. Make sure you are not engaging Boost mode. Take care when vacuuming area rugs or rugs with delicately sewn edges.
2. Turn off the unit to disengage from the carpet, then restart.

The brushroll in the floor nozzle doesn't spin

1. Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure the hand vacuum is tilted back far enough for the brushroll to engage while in use.
2. If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the hand vacuum, wand, and nozzle. Try detaching the parts, then reconnecting them.

Vacuum turns off on its own

There are several possible reasons for the vacuum turning off on its own, including blockages, battery issues, and overheating. If vacuum turns off on its own, perform the following steps:

1. Turn on the vacuum and check the battery indicator lights on the hand vacuum. If recharging is needed, make sure vacuum power is off placing it on the charging dock.
2. Empty dust cup and clean filters (See the Cleaning the Dust Cup and Filter section).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Press the On/Off switch to restart the vacuum.

Battery Indicator Lights on hand vacuum are flashing.

• Nozzle Ring Light flashes red (Fig. A): Nozzle clog. (See the Maintaining Your Vacuum section.)
  

Contact Customer Service on www.sharkclean.eu ; if you experience any of the indications listed below:

• ECO and BOOST LEDs are flashing (Fig. B): Overcurrent or short.
  
• All LEDs except ECO are flashing (Fig. C): Motor is overheating.
  
• All LEDs except ECO and DETECT are flashing (Fig. D): Overspeed.
  
• All LEDs except BOOST and DETECT are flashing (Fig. E): Communication.
  
• DETECT and BOOST LEDs are flashing (Fig. F): There may be an electrical problem with the nozzle.
  
• DETECT and UI RING are flashing (Fig. G): Debris Detect Error. Wipe debris detect sensor.
  
• HEADLIGHTS and DETECT LEDs are flashing (Fig. H): Edge Detect Error.
  

NOTE: If vacuum still does not operate properly, contact Customer Service on www.sharkclean.eu

ADDITIONAL ACCESSORIES

AVAILABLE ON SHARKACCESSORIES.EU

1. Crevice Tool
   
2. Duster Crevice Tool
   
3. Upholstery Tool
   
4. Wide Upholstery Tool
   
5. Pet Multi-Tool
   
6. Chewie Pet Tool
   
7. Replacement Battery
   
8. Hand Vac Pre-Motor Filter
   
9. Auto-Empty Dock Post-Motor Anti-Allergen Filter (IW3000 SERIES)
   
10. Auto-Empty Exhaust Foam Filter (IW3000 SERIES)
    
11. Hand Vac Post-Motor Anti-Allergen Filter
    

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM.
To reduce the risk of shock and unintended operation, turn off power and remove the ION Power Pack battery before servicing.
NOTE: If you have delicate or wool carpets, particularly loop pile, please try the vacuum on a hidden area first to ensure the spinning brush-rolls do not damage or unpick carpet fibres.

REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY, OR PROPERTY DAMAGE: