Sierra Wireless AirCard 802S User Manual
  1. Manuals
  2. Brands
  3. Sierra Wireless Manuals
  4. Wireless Router
  5. AirCard 802S
  6. User manual
Sierra Wireless AirCard 802S User Manual

Sierra Wireless AirCard 802S User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
AirCard 802S Personal Hotspot
User Guide
2400139
Rev 1

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the AirCard 802S and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Sierra Wireless AirCard 802S

Summary of Contents for Sierra Wireless AirCard 802S

  • Page 1 AirCard 802S Personal Hotspot User Guide 2400139 Rev 1...

  • Page 3: Important Notice

    Notice totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed network, the Sierra Wireless modem should not be used in...

  • Page 4: Limitation Of Liability

    Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product.
  • Page 5 Preface commit to using it. (Some other Free Software Foundation software is covered by the GNU Library General Public License instead.) You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software...
  • Page 6 AirCard 802S User Guide Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program).
  • Page 7 Preface interchange; or, b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange;...
  • Page 8 AirCard 802S User Guide royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program.

  • Page 9: How To Apply These Terms To Your New Programs

    Preface ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. 12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL,...

  • Page 10: Iperf License

    AirCard 802S User Guide Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type 'show w'. This is free software, and you are welcome to redistribute it under certain conditions; type 'show c' for details. The hypothetical commands ‘show w’ and ‘show c’ should show the appropriate parts of the General Public License.

  • Page 11: Miniupnpd License

    Preface Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: Redistributions of source code must retain the above copyright notice, this list of...

  • Page 12: Openssl License

    AirCard 802S User Guide OpenSSL License Copyright (c) 1998-2007 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

  • Page 13: Pppd License

    Preface The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
  • Page 14 AirCard 802S User Guide Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

  • Page 15: Pppstats License

    Preface PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. PPPStats License Copyright (c) 1989 Regents of the University of California. All rights reserved. Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such...

  • Page 16: Uuid License

    AirCard 802S User Guide All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

  • Page 17: Zlib License

    ©2011 Sierra Wireless. All rights reserved. Trademarks AirCard and “Heart of the Wireless Machine” are registered trademarks of Sierra Wireless. AirPrime, AirLink, AirVantage, Sierra Wireless, the Sierra Wireless logo, and the red wave design are trademarks of Sierra Wireless. ®...

  • Page 18: Contact Information

    AirCard 802S User Guide Contact Information Sales Desk: Phone: 1-604-232-1488 Hours: 8:00 to 5:00 Pacific Time sales@sierrawireless.com E-mail: Post: Sierra Wireless 13811 Wireless Way Richmond, BC Canada V6V 3A4 Fax: 1-604-231-1109 www.sierrawireless.com Web: Additional For up-to-date product descriptions, documentation, application notes, firmware upgrades, troubleshooting tips, and press releases, visit www.sierrawireless.com.

  • Page 19: Table Of Contents

    Contents Getting Started ..........25 About This Guide .
  • Page 20 AirCard 802S User Guide Logging On as an Administrator ....... 48 Virtual Device .
  • Page 21 Contents Requirements for GPS Service ....... . 70 Enabling GPS ..........70 Displaying Your Location Information .
  • Page 22 AirCard 802S User Guide Wi-Fi Tab ..........91 Router Tab .
  • Page 23 Contents Setting the Method Used for Time Acquisition ....117 Setup Pages..........118 Welcome to Your Device Window - Select an Option .
  • Page 24 AirCard 802S User Guide Cannot Connect to the 3G or 4G Network ..... . 132 The Device Seems to Have Stopped Charging ....133 Location Services Aren’t Working or Don’t Seem to Be Available .

  • Page 25: Getting Started

    Internet and to share your 3G or 4G connection. This user guide is designed to provide you with all the information you need to install and use your AirCard 802S 3G/4G Mobile Hotspot. Note: The printed Quick Start guide that comes with the device should be sufficient for most installations.

  • Page 26: System Requirements

    AirCard 802S User Guide System Requirements To use your AirCard 802S 3G/4G Mobile Hotspot, the following are required: • One or more computers that support Wi-Fi (802.11b/g/n) • Web browser (required if you’ll be using the browser interface to view status and to configure settings).

  • Page 27: Your Device

    2: Your Device Device Basics Your device provides a simple way to use your 3G or 4G Internet connection with any Wi-Fi-enabled device, and to share your Internet connection with friends and family. Rev 1 Dec11...

  • Page 28: Components Of Your Device

    AirCard 802S User Guide Components of Your Device Your device consists of these main components: • Wi-Fi access point The Wi-Fi access point connects your computers and other Wi-Fi-enabled devices to your device. • 3G modem The 3G modem connects your device to the Internet via the 3G (CDMA 1X/ EVDO) network (more widely available, compared with 4G).

  • Page 29: Package Contents

    Your Device Package Contents Your package includes: • AirCard 802S 3G/4G Mobile Hotspot by Sierra Wireless • Battery compartment cover • Rechargeable battery • AC charger with micro-USB port • Micro-USB cable • Quick Start guide Care and Maintenance As with any electronic device, you should handle this device with care to ensure reliable operation.

  • Page 30: Battery

    AirCard 802S User Guide Battery The battery compartment is on the back of the device. The battery is replaceable. If you need a new battery, visit the Sierra Wireless online store at https://www.sierrawireless.com/eStore. Installing the Battery 1. Using slight thumb pressure, slide the battery compartment cover upward to remove it.

  • Page 31: Connecting Through Usb

    Your Device 3. Replace the battery compartment cover. Connecting Through USB Note: If you’ll be using USB for data transfer (and not just for charging the device), you must install the device driver. (See "Making a Tethered Connection" on page 46.) Use the micro-USB cable (included) to connect the device to your computer when: •...

  • Page 32: Charging The Device

    AirCard 802S User Guide To connect the device to your computer: 1. Insert the larger end of the micro-USB cable into your computer. 2. Insert the other end of the cable into the micro-USB port on the side of your device.

  • Page 33: Power Button

    Your Device Charging Through Your Computer Note: Charging through a computer usually takes longer than charging through the AC charger. If you’ll be using USB for data transfer (and not just for charging the device), you must install the device driver. (See "Making a Tethered Connection"...
  • Page 34 AirCard 802S User Guide 2. If the LCD is blank, press and hold the power button until the device turns Turning Your Device Off Press and hold the power button until the device turns off. Using the Power Button to Determine the Device State The power button on the device also indicates the device’s status, as shown in...

  • Page 35: Lcd

    Your Device Controlling the Device Using the Power Button Type of press Result • Quick press Removes device from standby (low power) mode. • Wakes up (turns on) the LCD if the LCD was enabled but dormant. (The LCD turns dark, after a configurable time of inactivity.) •...

  • Page 36: Mute Switch

    ("Messages Displayed on the Device LCD"). LCD Information Screens The LCD of the AirCard 802S 3G/4G Mobile Hotspot can display, on separate screens, summary information for the following: • Connection information (the Wi-Fi network name [SSID] and password [if the Wi-Fi Password Reminder feature is enabled]) •...

  • Page 37: Microsd Card Slot

    Your Device microSD Card Slot Your device supports a microSD™ card (not included) for file sharing and transfer or storage. The microSD slot is located on the same side of the device as the micro-USB port. Your computer recognizes the microSD card as a removable storage device.
  • Page 38 AirCard 802S User Guide 2400139...

  • Page 39: Getting Your Device Ready

    · Your service provider account information. · The ESN number of your device (displayed on the packaging and inside the battery compartment). 2. Confirm that the AirCard 802S 3G/4G Mobile Hotspot is on your account with a Mobile Broadband connection plan. Device Setup 1.
  • Page 40 120. After you’ve connected to the Wi-Fi network, the device LCD displays “Open any web page to continue setup.” 7. Open your Web browser. The “Welcome to your AirCard 802S” window opens. Important: This window displays the administrator password and the address of the device home page.
  • Page 41 If you click (after having clicked , during the device setup), a window with several Wi-Fi security options opens. Note: All the devices used with the AirCard 802S 3G/4G Mobile Hotspot must support the selected security type. Basic Rate Advanced Settings >...
  • Page 42 (from the Wi-Fi Security Options window during the device setup), a window with an expanded list of Wi-Fi security options opens. Note: All the devices used with the AirCard 802S 3G/4G Mobile Hotspot must support the selected security type. You can also view the expanded list of of Wi-Fi security options in the Security panel of the Wi-Fi tab of the Advanced Settings window.
  • Page 43 Wi-Fi devices. WPA/WPA2 Personal (recommended setting) • — Wi-Fi devices that use either WPA or WPA2 can connect to the AirCard 802S 3G/4G Mobile Hotspot. This setting is supported by most Wi-Fi devices. Your Device is Now Restarting Set up my The “Your device is now restarting”...
  • Page 44 AirCard 802S User Guide Initiating Activation of Your Device for 3G In rare cases, the device LCD and the home page may indicate that activation is required: • The LCD displays “3G Activation failed.” • The home page displays the alert “3G Activation Required.”...

  • Page 45: Using Your Device

    4: Using Your Device Connecting Through USB TRU-Install TRU-Install is a feature that installs the necessary drivers the first time you connect your device to your Windows or Mac computer through the micro-USB cable. (For details, see "Making a Tethered Connection"...

  • Page 46: Making A Tethered Connection

    If you’re running Windows Vista and the AutoPlay window opens, click Run setup.exe 4. In the TRU-Install window, click 5. Install the Sierra Wireless USB driver. (Follow the onscreen instructions.) To install the device driver on Mac: 1. Make sure the device is turned on.

  • Page 47: Browser Interface Home Page

    Using Your Device Connecting the Device to Your Computer 1. Insert the larger end of the micro-USB cable into your computer. 2. Insert the other end of the cable into the micro-USB port on the side of your device. Browser Interface Home Page The home page is the entry page of the browser interface that lets you: •...

  • Page 48: Displaying The Home Page Of The Device

    Clicking one of these buttons displays a window or a menu. See "Home Page Buttons" on page 65. This is the Virtual Device; it reflects the status of your AirCard 802S 3G/4G Mobile Hotspot. If you click the image, a movable Mini Window is opened. "Virtual Device" on page 49 and "Mini Window"...

  • Page 49: Virtual Device

    Using Your Device To log in: 1. Make sure that nobody else is already logged in — other people can use the home page at the same time, but only one user can be logged in. Admin Login 2. In the section (in the upper left area of the home page), enter the administrator password (1–20 characters or numbers).

  • Page 50: Mini Window

    AirCard 802S User Guide Mini Window If you click the virtual device in the home page, the Mini Window opens — an image of the device in a separate Web browser window Similar to the virtual device, the Mini Window reflects most of the icons and text displayed on the real device.

  • Page 51: Alerts

    Using Your Device Alerts The alerts icon indicates whether there are any alerts (messages that require your attention). The icon is on the left side of the home page. Click the icon to display the Alert window. If more than one alert is available: •...

  • Page 52: 3G Network Update Available

    AirCard 802S User Guide 3G Network Update Available The 3G Network Update Available alert appears if a PRL update or 3G profile update is available for your device. The update may improve your 3G network service. Note: During installation of the update: •...

  • Page 53: Software Update Available

    Using Your Device Note: The formatting procedure erases all the data on the microSD card, after which the files CANNOT be retrieved. To prevent the loss of important data, please check the contents before you format the microSD card. Software Update Available The update may improve performance and add or modify features.

  • Page 54: Your Network Connection

    AirCard 802S User Guide Your Network Connection Launching Your Network Connection After the device powers on and boots up, a connection to the 3G or 4G network is Connect Automatically launched automatically, unless you’ve disabled You will need to manually launch a connection if: •...

  • Page 55: Icons And Text

    Using Your Device Icons and Text The left part of the home page has a vertical row of icons and text, starting with the signal strength indicator Most of these icons are also shown on the physical device and Virtual Device (page 49).

  • Page 56: Signal Information

    AirCard 802S User Guide If you click an icon or the text, a window opens with additional information, as shown in the following screenshot. If you’re logged in, the window may also display configurable settings. Note: A more complete set of configurable settings is available in the Advanced Settings window.

  • Page 57: Mobile Broadband Information And Settings

    Using Your Device · Tables that show the coverage type, RSSI, and Ec/Io (for 3G) or CINR (for 4G). RSSI reflects the signal strength of the network. Ec/Io is a dimensionless ratio of the average power of a channel, typically the pilot channel, to the total signal power.

  • Page 58: 3G Roaming Information And Settings

    AirCard 802S User Guide Configuring the 3G/4G Connection Preferences The value determines which network(s) to connect to, and in what order: 3G Preferred • — Connection can be established to either 3G or 4G; if both are available, 3G is used.

  • Page 59: Alert Information

    Using Your Device Allow international access • field (if you’re logged in) — allows roaming outside of the United States and Puerto Rico (for example, in Canada). Allow 3G roaming If this field is not displayed, select Alert Information The alerts icon indicates whether there are any alerts (situations that require your attention).

  • Page 60: Wi-Fi Users Information And Settings

    AirCard 802S User Guide Configuring the Settings When you’re logged in, the following settings are available. View privacy agreement (link displayed if you haven’t yet accepted the GPS privacy agreement). You cannot enable and use GPS until you accept this agreement.

  • Page 61: Battery Information And Settings

    Long Wi-Fi Range · — This setting allows you to use your wireless devices farther from your AirCard 802S 3G/4G Mobile Hotspot, at the cost of shorter battery life and the increased possibility of interference with/from other nearby WiFi devices.

  • Page 62: Internet Connection Information

    Long Wi-Fi Range · — This setting allows you to use your wireless devices farther from your AirCard 802S 3G/4G Mobile Hotspot but increases the possibility of interference with or from nearby wireless networks. Standby (Low Power) Mode When the device is in standby (low power) mode, the 3G/4G modem radios, the...

  • Page 63: Microsd Card Information And Settings

    Using Your Device WAN DNS Secondary · — This is the address of the Internet system used to translate names (for example, sierrawireless.com) into IP addresses. The secondary DNS is used when there is a problem with the primary DNS. Default Gateway ·...

  • Page 64: Sounds Information And Settings

    AirCard 802S User Guide Sounds Information and Settings The sounds icon ( ) shows whether the device speaker is on. Icon Description The device speaker is on. The device speaker is off. Click the sounds icon to display the Sounds window. The window displays: •...

  • Page 65: Home Page Buttons

    Using Your Device Home Page Buttons Top Row of the Home Page Buttons The top horizontal part of the home page has the following buttons: Admin Login • — Click this button to log on as administrator. (See "Logging On as an Administrator"...

  • Page 66: Bottom Row Of The Home Page Buttons

    AirCard 802S User Guide Map me Button Map me button is used for GPS/Location Based Services: you can, for example, search for the closest gas station, restaurant, other points of interest, or do a custom search. "Location Services" on page 70.

  • Page 67: Using The Microsd Card

    Using Your Device Using the microSD Card Before Using the microSD Card Slot 1. Enable the slot. (See "Enabling the microSD Card Slot" below.) 2. Set up access to the slot. (See "Setting Up Access to the microSD Card" page 67.) microSD Shared Folder Name 3.

  • Page 68: Inserting A Microsd Card

    AirCard 802S User Guide microSD Shared Folder Name You can optionally change the name of the folder that the microSD card shows up as (in the file browser program); the default folder name is “shared.” 1. Make sure you’re logged in to the home page.

  • Page 69: Accessing The Microsd Card

    Using Your Device 3. Gently open the tab labeled “microSD” on the side of your device. 4. Using your fingernail or a thin blunt object, gently press the microSD card in and then release; it should partially pop out of its slot, as shown in the drawing above.

  • Page 70: Location Services

    AirCard 802S User Guide Linux 1. Open the run menu (Alt+F2) or a file browser, and type one of the following: smb://AirCard802S/ · smb://<Router IP Address>/ · (For example, smb://192.168.0.1/) smb://<Hostname>/ · (For example, smb://MyDeviceName) 2. Double-click the shared folder.

  • Page 71: Viewing Your Current Location In A Web Browser

    Using Your Device 4. Click the GPS icon on the left side of the home page. GPS Mode One-time 5. In the GPS Information and Settings window, set , and Get fix now click . (The top part of the window shows your location information.) You can also display location information from Advanced settings >...

  • Page 72: Updates

    AirCard 802S User Guide Note: If a window displays “GPS Fix in Progress,” please wait while your device obtains a GPS location fix. When a location fix has been acquired, your Web browser will display the mapping results. Updates Note: If a software update, 3G network update, or 3G profile update is available, the device LCD displays a message, and an alert is available from the home page.

  • Page 73: Manually Checking For Updates

    Upgrading Firmware From a File Use this option when you have an updated firmware file that you’ve, for example, downloaded from the Sierra Wireless website. Note: During installation of the update: • DO NOT turn off or unplug the device.

  • Page 74: Viewing Device Information

    AirCard 802S User Guide To upgrade the device firmware from a file: 1. Log in to the home page. When connected to USB Disable Wi-Fi 2. Make sure is selected (for ). (See "Disabling Wi-Fi When Connected Through USB" on page 100.) 3.
  • Page 75 Using Your Device The following information is displayed: Model Number • — This is the manufacturer’s model of your device. Activation Status • — This field reflects whether 3G is activated. Manufacturer • — This is the company that made your device. Activation Date •...

  • Page 76: Reset Button

    AirCard 802S User Guide The window also has buttons to: • Save the information to a text file. Reset • Reset the 3G and 4G configuration of the device to default settings ( Device to Factory Defaults ). (See "Resetting the 3G and 4G Configurations to Default Settings"...

  • Page 77: Restarting The Device

    Using Your Device Restarting the Device Tip: Alternatively, you may be able to restart the device by pressing and holding the power button on the device for three to four seconds. If the device or the home page seems to stop responding, you can reset (restart) the device.
  • Page 78 AirCard 802S User Guide 4. Replace the battery compartment cover. 2400139...

  • Page 79: Settings

    Long Wi-Fi Range • — This setting allows you to use your wireless devices farther from your AirCard 802S 3G/4G Mobile Hotspot, at the cost of shorter battery life and the increased possibility of interference with/from other nearby WiFi devices.

  • Page 80: Configuring The Lcd

    AirCard 802S User Guide Configuring the LCD Turning the LCD On or Off 1. Log in to the home page. Advanced settings > Device > Display 2. Click LCD Backlight 3. Set the field to . (“ ” helps prolong the battery life, but you can’t check the LCD for status icons and messages.)

  • Page 81: Enabling And Disabling The Power Button Led

    Settings Enabling and Disabling the Power Button The power button LED on the device acts as a status indicator. (For more information, see "Using the Power Button to Determine the Device State" page 34.) To enable or disable the power button LED: 1.

  • Page 82: Low Battery Alert

    AirCard 802S User Guide Wi-Fi User Has Joined • — A sound is played when a Wi-Fi user connects to your network. This is useful, for example, to detect an unwelcome Wi-Fi user if you’re the only one using the device.

  • Page 83: Login Settings

    Settings Login Settings Changing the Administrator Password Note: If you forget the Admin Login password, you’ll need to reset the device to its default settings and go through the device setup. (See "What Do I Do if I Forget the Administrator Password?"...

  • Page 84: Advanced Settings

    AirCard 802S User Guide Advanced Settings From the Advanced Settings window you can configure all the settings of the device and the browser interface. The Advanced Settings window has the following tabs, each with several panels: • Device tab. (See "Device Tab"...
  • Page 85 Settings Check for Updates Check for updates now • — You can check for updates to your device. (See "Automatically Checking for Updates" on page 72 and "Manually Checking for Updates" on page 73.) Display Panel Display Device From the panel of the tab, you can configure settings for the device LCD.
  • Page 86 AirCard 802S User Guide Sounds Panel Sounds Device From the panel of the tab, you can enable or disable sounds for specific types of events. To enable or disable sounds: 1. Log in to the home page. Advanced settings 2. Click Device >...
  • Page 87 Settings Note: 4G information is not available if WAN mode is “3G only.” (WAN mode is in Advanced settings > WAN > Setup.) The following information is displayed: Model Number • — This is the manufacturer’s model of your device. Activation Status •...

  • Page 88: Wan Tab

    AirCard 802S User Guide The window also has buttons to: • Save the information to a text file. Reset • Reset the 3G and 4G configuration of the device to default settings ( Device to Factory Defaults ). (See "Resetting the 3G and 4G Configurations to Default Settings"...
  • Page 89 Settings WAN Mode • — This setting specifies the network(s) to connect to, and in what order. 3G preferred · — The connection can be established to either 3G or 4G; if both are available, 3G is used. 4G preferred ·...
  • Page 90 AirCard 802S User Guide From this window, you can view this 4G information: Connection Status • — This field reflects whether you are connected to 4G. Service Type • — This field reflects the 4G service type: 4G, 4G Off, or no service.

  • Page 91: Wi-Fi Tab

    Settings Mapping Service • — This determines the mapping service (for example, Google Maps or MapQuest) that displays the GPS results (in a separate browser window). Performance Value • — This specifies the amount of time the device should wait for a satellite to be discovered.
  • Page 92 Long Wi-Fi Range · — This setting allows you to use your wireless devices farther from your AirCard 802S 3G/4G Mobile Hotspot, at the cost of shorter battery life and the increased possibility of interference with/from other nearby WiFi devices.
  • Page 93 Settings Security Panel 1. Log in to the home page. Advanced settings 2. Click Wi-Fi > Security 3. Click From this window, you can set the: Security • — This specifies the security used by Wi-Fi. (See "Wi-Fi Security" page 95.) Wi-Fi Password •...

  • Page 94: Router Tab

    The SSID identifies your Wi-Fi network and is visible to other Wi-Fi-enabled devices. It appears on your device’s LCD screen; if more than one AirCard 802S 3G/4G Mobile Hotspot is available, you can use this name to tell the devices apart.

  • Page 95: Wi-Fi Security

    Wi-Fi Security By default, Wi-Fi security is enabled for your device and the Wi-Fi network. Note: All the devices used with the AirCard 802S 3G/4G Mobile Hotspot must support the selected security type. To change the security used by Wi-Fi: 1.
  • Page 96 Wi-Fi devices. WPA/WPA2 Personal (recommended setting) · — Wi-Fi devices that use either WPA or WPA2 can connect to the AirCard 802S 3G/4G Mobile Hotspot. Supported by most Wi-Fi devices. Save 4. Click The option you select determines the Wi-Fi security used and also the maximum length of the Wi-Fi password.
  • Page 97 Settings WEP 128 bit - Shared · — The password must be 13 ASCII characters. WEP 64 bit - Open · — The password must be 5 ASCII characters. WEP 128 bit - Open · — The password must be 13 ASCII characters. WPA-Personal TKIP ·...
  • Page 98 4. Do one of the following: · If the computer you want to allow access is currently connected to the List of connected devices AirCard 802S 3G/4G Mobile Hotspot, click . In the row for the computer, click — or —...

  • Page 99: Host Name (Device Name)

    Settings Displaying a List of Currently Connected Computers 1. Make sure you’re logged in to the home page. 2. Click the icon to display the Connected Users window. — or — Advanced settings > Wi-Fi > Mac Filter List of connected devices Click , and click A row displays the...

  • Page 100: Wi-Fi Channel

    AirCard 802S User Guide Wi-Fi Channel The Wi-Fi channel is the active channel of the Wi-Fi access point. If your network is having performance issues (possibly caused by other Wi-Fi networks in the vicinity using the same channel), try a different Wi-Fi channel. To use a different Wi-Fi channel: 1.

  • Page 101: 3G Panel

    Settings 3G Panel 1. Log in to the home page. Advanced settings 2. Click WAN > 3G 3. Click From this window, you can view this information: Connection Status • — This field reflects the status of the 3G connection: connected, not connected, or dormant.

  • Page 102: Resetting The 3G And 4G Configurations To Default Settings

    AirCard 802S User Guide Resetting the 3G and 4G Configurations to Default Settings Note: Reset the configurations only if instructed by your service provider. After a configuration reset: • You must go through the device setup (page 39) and 3G activation. (The latter starts automatically.)

  • Page 103: Setting The Gps Fix Rate

    Settings Setting the GPS Fix Rate The GPS fix rate determines how often GPS fixes are obtained. This option is GPS Mode Continuous available only if the fix mode ( ) is set to 1. Log in to the home page. Advanced settings >...

  • Page 104: Accuracy

    Wi-Fi and only after they provide the correct Wi- Fi password (if Wi-Fi security is enabled). This setting does not affect the ability to charge the AirCard 802S 3G/4G Mobile Hotspot through the micro-USB cable.

  • Page 105: Lan Panel

    Settings Port Triggering • — You can set the device to monitor outgoing data on specific port numbers (trigger ports). (See "Port Trigger Panel" on page 110.) • — You can select one computer to receive all unsolicited incoming connections. (See "DMZ Panel"...
  • Page 106 AirCard 802S User Guide Hostname • — This is, in essence, a name you’re giving the device. (See "Host Name (Device Name)" on page 99.) Link SSID and Hostname • — With this feature you only need to remember one name when selecting the Wi-Fi network, accessing the browser interface, or accessing the microSD card.
  • Page 107 Settings DHCP DHCP (Dynamic Host Control Protocol) automatically assigns an IP address to each device on the network and manages other network configuration information for devices connected to your network. You do not need to manually configure the IP address on each device that’s on your network. The assigned IP addresses are not permanent (as opposed to when using static IP).
  • Page 108 AirCard 802S User Guide DHCP Static IP Assignment List With DHCP, IP addresses are assigned dynamically; devices typically don’t have a permanent IP address. However, in some cases you might want to assign a static (permanent) IP address to a device, while still using DHCP for the rest of the devices on your network.

  • Page 109: Port Forward Panel

    Settings Manual · — The routing hardware assigns DHCP clients the DNS servers Manual DNS Server #1 specified in the fields. Use this option to access a DNS server that provides customized addressing or if you have a local DNS server on your network. DNS Relay is disabled, the routing hardware rejects DNS requests targeting the internal DNS proxy.

  • Page 110: Port Trigger Panel

    AirCard 802S User Guide Start The values for ports are automatically filled in. 4. If necessary, change the range of port numbers associated with the appli- cation. Traffic will be allowed (not blocked) if its destination port number is in the specified range.
  • Page 111 Settings Enabling Port Triggering Before you can use or configure Port Triggering, you must enable it. 1. Log in to the home page. Advanced settings > Router > Basic 2. Click Port Triggering Enable 3. Next to , select Enabling Port Triggering for Specified Protocols and Ports 1.

  • Page 112: Dmz Panel

    AirCard 802S User Guide DMZ Panel DMZ stands for “demilitarized zone.” You can select one computer to receive all unsolicited incoming connections. The IP address of the DMZ is the default recipient of incoming packets (from the Internet) that are not handled by port forwarding rules, port triggering rules, or NAT’d connections:...

  • Page 113: Resetting The Software To Default Settings

    Settings 5. Using the DHCP Static IP Assignment List, assign an IP address based on the MAC address of the computer that is in the DMZ. (See "Assigning an IP Address Based on a MAC Address" on page 108.) — or — On the computer that is in the DMZ, disable DHCP, and manually assign the IP address, gateway, and DNS server.
  • Page 114 AirCard 802S User Guide 2. Locate the small hole near the battery compartment. The reset button is inside this hole. 3. Insert a thin object (for example, the end of a paper clip) into the hole, and press down for five or more seconds.

  • Page 115: Exporting And Importing Settings

    Settings 4. Check the device LCD. If it displays “Reset to factory defaults? Press accept,” press the power button on the device. 5. Follow the instructions on the device LCD. Exporting and Importing Settings Exporting Settings Settings include configuration information for the device, network, and browser interface.

  • Page 116: Connection History

    AirCard 802S User Guide Connection History The connection history shows the time of connections to and disconnections from the Internet. Note: The connection history does not log the amount of data transferred. In the Internet Connection Information window, you can view information on the current billing cycle and lifetime of the device.

  • Page 117: Setting The Method Used For Time Acquisition

    Settings Enabling and Disabling Logging of System Events 1. Log in to the home page. Advanced settings > Device > Log 2. Click Verbose System Event Logging Enable Disable 3. In the section, select Save 4. Click Note: Certain events are always logged. (See "System Events"...

  • Page 118: Setup Pages

    AirCard 802S User Guide Setup Pages Welcome to Your Device Window - Select an Option The Welcome to Your AirCard 802S window opens: • Automatically, as part of the initial setup of your newly purchased device. Admin Setup • When you click...

  • Page 119: Resources

    6: Resources Online Help Help In the browser interface, click ) and, from the menu, select Online Help The Help system opens in a new Web browser window or tab. You have several options to find the information you need: •...

  • Page 120: How Do I Connect To Wi-Fi

    Other operating systems Please see the user documentation for your operating system or computer. 2. Select the Wi-Fi network provided by the AirCard 802S 3G/4G Mobile Hotspot and connect to it. (If prompted for a network key/security key/ password, enter the Wi-Fi password.) Is Roaming on 4G Supported? At the time of this release, roaming on 4G is not supported.

  • Page 121: What Do I Do If I Forget The Administrator Password

    Resources What Do I Do if I Forget the Administrator Password? 1. Reset the software to default settings. (See "Resetting the Software to Default Settings" on page 113.) 2. Go through the device setup, during which the administrator password will be displayed;...
  • Page 122 Continuous 2. Set ) to 3. Determine the COM port number that your Sierra Wireless device (that is, your AirCard 802S 3G/4G Mobile Hotspot) is using. In the following example for Windows, the Device Manager shows that COM 18 is used. In your case, the COM port number might be different.

  • Page 123: How Do I Access My Corporate Network Through A Vpn

    Resources How Do I Access My Corporate Network Through a VPN? 1. Establish a connection to the 3G/4G network. 2. Launch the extranet client provided by your company. 3. Supply the appropriate user name and password to gain access. For support, contact your company help desk.

  • Page 124: Device Location

    Move the device and your computer to another location — you may be in or near a structure that is blocking the signal. Every obstacle (for example, walls, ceilings, furniture) between the AirCard 802S 3G/4G Mobile Hotspot and other wireless devices decreases the signal strength.

  • Page 125: Improving Wi-Fi Performance

    Resources Improving Wi-Fi Performance • Try a different channel number. (See "Wi-Fi Channel" on page 100.) • Check whether any device updates are available. (See "Updates" page 72.) • See the tips in "Improving Signal Strength" on page 124. Advanced settings > Wi-Fi > Network > Max •...

  • Page 126: Security Tips

    AirCard 802S User Guide Note: The above settings are often controlled by 3rd-party value-add applications and may be automatically changed. If Wi-Fi performance improves for a while after performing the above steps, but then declines, recheck the above settings. Security Tips •...

  • Page 127: Finding The Ip Address

    Resources Advanced 4. Select Ethernet 5. Select . The Ethernet ID is listed. This is the same as the MAC address. Linux Please see the user documentation of the Linux distribution. Other operating systems Please see the user documentation for your operating system or computer. Finding the IP Address You’ll need to know the IP address of a device when configuring any of the following:...

  • Page 128: Troubleshooting Tips

    45 and "Making a Tethered Connection" on page 46.) • The knowledge base at the Sierra Wireless website (www.sierrawireless.com/ support/customer_help.aspx) may also be useful. LCD Is Dark The following table describes situations that can cause the LCD to be dark (that is, not displaying any text or icons), and recommends actions.

  • Page 129: Messages Displayed On The Device Lcd

    Resources Messages Displayed on the Device LCD See also "SD Card Error" on page 52. 3G Activation Failed 1. Make sure you’re in 3G coverage and the signal strength is strong. 2. Turn the device off and on. (See "Turning Your Device Off" on page 34 and "Turning Your Device On"...

  • Page 130: Cannot Connect To Wi-Fi

    (for • Your computer supports the type of Wi-Fi security that the network is set to use. Note: All the devices used with the AirCard 802S 3G/4G Mobile Hotspot must support the selected security type. Basic Rate Advanced •...

  • Page 131: Cannot Connect Through Usb

    "Making a Tethered Connection" on page 46.) Cannot Connect Through USB If your computer cannot connect to the AirCard 802S 3G/4G Mobile Hotspot through the micro-USB cable: 1. Make sure that you've installed the device driver, as described in "Making a Tethered Connection"...

  • Page 132: Cannot Connect To The 3G Or 4G Network

    AirCard 802S User Guide • If Internet security software is running on your computer, disable it and see whether the error message still occurs. Some firewall software may block access to the home page. • If DHCP is enabled on the device, make sure DHCP is enabled on your computer.

  • Page 133: The Device Seems To Have Stopped Charging

    Resources The Device Seems to Have Stopped Charging If the “About...” LCD information screen shows “chrg paused” or the text after the battery icon (on the home page) includes “Charging paused,” see "What Do I Do if the Home Page Displays “Charging paused”?" on page 121.
  • Page 134 AirCard 802S User Guide 2400139...

  • Page 135: Technical Specifications, Safety Information, And Regulatory Information

    7: Technical Specifications, Safety Information, and Regulatory Information Technical Specifications LED Operation "Using the Power Button to Determine the Device State" page 34. Radio Frequency and Electrical Specifications Approvals Battery Size: 1800 mAh Duration for full charge: • AC charger: 1.5 hours •...

  • Page 136: Software Specifications

    AirCard 802S User Guide Software Specifications CDMA (3G) specification IS-2000 Release 0 Data service IS-707A WiMAX (4G) specification IEEE 802.16e-2005 Wi-Fi specification IEEE 802.11b IEEE 802.11g IEEE 802.11n Wi-Fi security and WEP Open & Shared encryption protocols WEP-64 WEP-128 WPA-Personal TKIP & AES (Pre-Shared Key or WPA- PSK) WPA2-Personal TKIP &...

  • Page 137: Environmental Specifications

    1.0 cm of separation distance between the AirCard 802S 3G/4G Mobile Hotspot by Sierra Wireless and the user’s body must be maintained at all times. This device must not be used with any other antenna or transmitter that has not been approved to operate in conjunction with this device.
  • Page 138 AirCard 802S User Guide WARNING (EMI) - United States FCC Information - This equipment has been tested and found to comply with the limits for a Class B computing device peripheral, pursuant to Parts 15 and 27 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 139: Index

    Index Numerics Network access provider (NAP-ID) Network service provider (NSP-ID) Plan Version Overview Roaming support 3G panel of the WAN tab Service type 3G Roaming Information window Status Activation failed 4G Only (WAN Mode) Activation information, viewing 4G panel of the WAN tab Activation, initiating 4G Preferred (WAN Mode) Cannot connect...
  • Page 140 AirCard 802S User Guide See Administrator password. Admin Setup button Administrator Baby monitors Logging on as Backlight (LCD on the device), adjusting See also Administrator password. Backup battery, message about, on Mac OS X Administrator + Guest (microSD card access)
  • Page 141 Index Top of home page Wi-Fi users information Connected computers, displaying a list of Connected Users window Connecting the device to your computer Cannot check for updates Wi-Fi Cannot connect through USB Connecting to 3G/4G message Cannot connect to the 3G/4G network Connection Cannot connect to Wi-Fi Ending...
  • Page 142 AirCard 802S User Guide Sharing Lease time Data connection loss, unexpected Start and end address Log event Static IP Assignment List Data Received DHCP IP Address Range Data Sent DHCP Lease Time Data statistics for the current connection session DHCP Server...
  • Page 143 Index Email server, accessing Fragmentation Threshold Enable GPS Frequencies, transmit and receive Enable SD Card Frequency channel (Center End field (port forwarding) Frequency) Enhanced Local Search Frequently Asked Questions (FAQ) Enter standby mode (playing a sound) FTP server, accessing Full charge Environmental specifications ESN (Electronic Serial Number) Device >...
  • Page 144 AirCard 802S User Guide Internet Connected (playing a sound) Internet connection Ending Hardware (drawing) Launching Help button Playing a sound upon connection Help files, updates Playing a sound upon disconnection Help for Advanced Settings Sharing Help, getting Internet Connection Information window...
  • Page 145 Index Enabling Maintenance of your device Interpreting Manual (Accuracy) - GPS Lifetime data Manual (DNS Mode) Limitations, GPS Manual (Performance Value) - GPS Link SSID and Hostname Manual DNS Server fields List of connected devices Manually checking for updates Local Search, Enhanced Manufacturer information Location search, performing Map me button...
  • Page 146 AirCard 802S User Guide Contextual help Displaying Updates, getting NAI (Network Access Identifier) Oops! This link appears to be broken NAP-ID (Network Access Provider ID) Opera browser Network Operating temperature 3G information Operator, network 3G, overview 4G information 4G (NSP-ID)
  • Page 147 Index Enabling Questions, frequently asked (FAQ) Ports, adding Ports, removing Power button (on the device) Enabling Radio frequency (RF) specifications Interpreting Realm Location Receive frequencies Pressing, results of Recharging the battery Turning the device on or off Reconditioned Date Power Button LED field Reconditioned Status Power Off button (on home page) Regulatory notices...
  • Page 148 Set Guest Password (for microSD card access) Firmware version Set Guest Username (for microSD card access) IP address Playing a sound when routing hardware reset Set up my AirCard 802S option occurs Setting up the device PRI version Settings Resetting to default settings...
  • Page 149 Index Electrical Making Environmental Requirements Mechanical See also USB. Radio frequency (RF) Tethered Networking, USB, disabling Software Text messaging (SMS) Speeds, download The connection has timed out (message) SPI (Stateful Packet Inspection) Time acquisition method ssh support Timeout SSID (Wi-Fi network name) Connection timeout (cannot display the home Broadcast page)
  • Page 150 AirCard 802S User Guide Update Firmware From File field Switchback Updates WAN Mode Overview WAN MTU (Maximum Transmission Unit) size 3G Network Update Available (alert) WAN tab Automatically checking 3G panel Cannot check for 4G panel Firmware, upgrading from a file...
  • Page 151 Index Wi-Fi Channel Wi-Fi Firmware Version WPA2 Wi-Fi Multimedia (WMM) support WWAN IP address of the device Wi-Fi Power Save Mode Wi-Fi Security Options window Wi-Fi User Has Joined (playing a sound) XP, Windows, improving Wi-Fi performance Wi-Fi User Has Left (playing a sound) Windows driver, installing Windows XP, improving Wi-Fi performance Wireless speakers...
  • Page 152 AirCard 802S User Guide 2400139...

Table of Contents