Related Manuals for HP 324ph
Summary of Contents for HP 324ph
- Page 1 Maintenance and Service Guide 324ph model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
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Page 3: Table Of Contents
Table of Contents 1. Getting started .............................. 2 Important safety information ........................2 Important service information and precautions..................2 RoHS (2002/95/EC) requirements ......................3 General descriptions ..........................3 Firmware updates ........................... 3 Before returning the repaired product to the customer ................3 2. -
Page 4: Getting Started
1. Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
Security cable slot on the rear of the monitor for an optional security cable Cable management feature for placement of cables and cords HP Eye ESE (TUV low blue light hardware solution, certified and up to 100Hz max refresh rate) Compatible with display software, including: –... -
Page 7: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Description (1) Power LED Indicates that the monitor is powered on. (2) Power button Turns the monitor on or off. -
Page 8: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Component Description (1) Joypad OSD button Opens the OSD settings. (2) Security cable slot Connects an optional security cable. (3) Security cable slot Connects an optional security cable. -
Page 9: Locating The Serial Number And Product Number
The SPEC label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. -
Page 10: Illustrated Parts Catalog
To identify the monitor major components, use this illustration and table. ltem Description Unit REAR COVER KEY FUNCTION KEY POWER VESA_NUT_BKT K-lock bkt MIDFRAME DECO BEZEL HP Lens DECO BEZEL Sponge 1 VESA COVER MAINFRAME HP MF MYLAR BASE ASS'Y STAND ASS'Y... -
Page 11: How To Order Parts
Screw Q3X4 Panel Power Board Scalar Board OSD Board VGA NUT How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare part number Manufacturer part number 324ph source P36730-001... - Page 12 Internal and External Power Supplies are available for purchase from the following EU distributor: EET https://www.eetgroup.com/en-eu/ NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
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Page 13: Removal And Replacement Procedures
4. Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 14 Remove the RC: Step Figure Description Lay the monitor on a Preparation flat, soft and clean surface. Remove the Stand-base Ass’y Turn the screw to remove the Stand- base Ass’y.
- Page 15 Slide the stand-base Ass’y. Remove the Stand-base Ass’y Use the screwdriver Remove the to remove 4pcs VESA VESA screws.
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Page 16: Rear Cover
Use disassembly tool to open all the latches along the edge of the rear cover. Open the REAR COVER Disconnect key board wire. - Page 17 Disconnect the pin Remove the and remove the SPEAKER speaker. Tear off the Tear off the all foil. ALL foil...
- Page 18 Remove 6pcs screws, disconnect LVDS connector to remove the main frame. Remove the MAIN FRAME Disconnect lightbar wire.
- Page 19 THE POWER The power board. BOARD THE MAIN The main board BOARD...
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Page 20: Power Board
Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 11 Remove the power board: 1) The HP 324ph power board connector position is as follows: 2) Locate the part number location on the board. -
Page 21: Connector Repair
Connector repair This procedure includes HDMI, DisplayPort , USB and audio connectors. The connectors are on the main board (board part number CBPR4EBHPF1). The connectors identifiers are as follows: Connector Location DisplayPort CN501 HDMI CN502 D-SUB CN503 Before repairing connectors, follow these steps: ▲... -
Page 22: Displayport Connector Cn501
Note: (The requirement of professional repairers’ regulation by ERP lot5) 1) The professional repairer has the technical competence to repair electronic displays and complies with the applicable regulations for repairers of electrical equipment in the Member States where it operates. Reference to an official registration system as professional repairer, where such system exists in the Member States concerned, shall be accepted as proof of compliance with this point. -
Page 23: D-Usb Connector Cn503
2） Remove the CN502 connector from the PCB with tweezers. 3） Place the new component on the PCB. Be sure that it matches the PCB footprint. 4）Solder the new component. D-SUB connector CN503 Repair the D-SUB connector: 1）Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 2）... -
Page 24: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Operating description Tool used Tool used Function test st item HDMI test Confirm whether image displays and sound Computer or DVD player plays correctly on the monitor. - Page 25 Cable is video signal cable displayed on between the computer and screen. monitor. Be sure that the computer power is off while you connect the video cable. Input Signal Out Video resolution and/or refresh rate are set Change the settings to a of Range is higher than what the monitor supports.
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