Related Manuals for HP 3 Pro Series
Summary of Contents for HP 3 Pro Series
- Page 1 Maintenance and Service Guide HP Series 3 Pro 324pe model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................ -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product. Then select Manuals. -
Page 7: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table Table 2-1 Front components and their descriptions Component Description Power LED Indicates that the monitor is powered on. Power button Turns the monitor on or off. -
Page 8: Rear And Side Components
Rear and side components To identify the components on the rear of the monitor, use this illustration and table. Table 2-2 Rear components and their descriptions Component Description Power connector Connects a power cord. DisplayPort Connects a DisplayPort cable to a source device such as a computer. HDMI port Connects the HDMI cable to a source device such as a computer. -
Page 9: Locating The Serial Number And Product Number
Locating the serial number and product number The serial number and product number are located on the rear of the monitor. You may need these numbers when contacting HP about the monitor model. For all regions: Barcode label: Spec label:... -
Page 10: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Table 3-1: Monitor major components and their descriptions Item Description Part number #ASSY Front Chin 324pe #Lens 324pe #Panel ASSY 324pe #PCB ASSY-324pe #Main Chassis ASSY 324pe #Speaker-324pe #OSD Key BD 324pe #OSD Key 324pe... -
Page 11: How To Order Parts
You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions. -
Page 12: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 13 1) Pull the release button to remove the stand base from the display head. 2) Press VESA cover on the bottom side to release VESA cover. 3) Release four wall mount screws to remove hinge assy. 4) Pull the rear cover on the left & right & top side, then disconnect key cable and speakers cable from the main chassis to remove the rear cover.
- Page 14 5) Remove the key board and two speakers from the rear cover. 6) Remove AL tape and two screws, then disconnect LVDS cable and lightbar cable, and then remove the main chassis from the panel. 7) Remove the screw to secure the front bezel with the panel. 8) Remove the Mylar sheet, then release the three screws on the main board.
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Page 15: Power Board
Prepare the monitor for disassembly. See Preparation for disassembly on page 9. Remove the power board: 1) The HP Series 3 Pro 324pe main board connector position is as follows: 2) Locate the part number location on the main board. -
Page 16: Connector Repair
4) Lift the connector up and away from the PCB. Connector repair This procedure includes HDMI, Display Port, and D-Sub connectors. The connectors are on the main board (board part number 7ZB.0CQ01.0020). The connector identifiers are as follows: Connector Location HDMI HDMI1 D-Sub... -
Page 17: Dp Connector Dp1
3) Lift the HDMI connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. DP connector DP1 Repair the DP connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. -
Page 18: D-Sub Connector Crt1
3) Lift the DP connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. D-Sub connector CRT1 Repair the D-Sub connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the D-Sub connector from the PCB. - Page 19 Problem Possible cause Solution Screen is blank or video Power cord is disconnected. Connect the power cord. is blinking. Monitor is off. Press the monitor power button. NOTE: If pressing the power button has no effect, press and hold the power button for 10 seconds to disable the Power Button Lockout feature.
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Page 20: Index
Index components RC removal, 9 front, 4 rear components, 5 rear, 5 removal connector repair, 13 power board, 12 features, 3 RC, 9 firmware updates, 2 removal and replacement procedures, 9 front components, 4 returning to customer, 2 function test, 15 RoHS (2002/95/EC) requirements, 2 how to order parts, 8 safety information, 1...
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