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Summary of Contents for HP 324pv
- Page 1 Maintenance and Service Guide 324pv model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Devices, Inc. Bluetooth is a trademark Information”. owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
- Page 3 Table of Contents 1 Getting started ............................... 2 Important safety information ........................2 Important service information and precautions ..................2 RoHS (2002/95/EC) requirements ......................3 General descriptions ..........................3 Firmware updates ........................... 3 Before returning the repaired product to the customer ................3 2 Monitor features ............................
- Page 4 Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
- Page 5 Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
- Page 6 Security cable slot on the rear of the monitor for an optional security cable ● Cable management feature for placement of cables and cords ● HP Eye Ease (TUV low blue light hardware solution, certified and up to 100 Hz max refresh rate) ● Compatible with display software, including:...
- Page 7 Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Function Power LED Indicates that the monitor is powered on. Power button Turns the monitor on or off. Rear components To identify the components on the rear of the monitor, use this illustration and table.
- Page 8 Table 1-2: Rear components and their descriptions Component Function Joypad OSD button Opens the OSD settings. Security cable slot Connects an optional security cable. Power connector Connects a power cord. Connects the HDMI cable to a source device HDMI port such as a computer or game console.
- Page 9 The Barcode label (1) and SPEC label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model.
- Page 10 Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description DECO_BEZEL LENS PANEL MIDDLE_FRAME POWER MYLAR POWER BOARD MAIN FRAME KEY BOARD KEY_FUNCTION KEY_POWER stand ass''y BASE_ASS’Y 8 ...
- Page 11 0Q1G3030 6 47 CR3 QQ1G24200301200AWL 0M1G3030 4 47 CR3 0M1G2940 10 47 CR3 How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare part number Manufacturer part number P15939-001...
- Page 12 Internal and External Power Supplies are available for purchase from the following EU distributor: EET https://www.eetgroup.com/en-eu/ NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your product, go to https://partsurfer.hp.com/Search.aspx, select your country or region, and then follow the on-screen instructions.
- Page 13 Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
- Page 14 2) Use your fingers to split the left and right sides apart between the middle frame and rear case. 3) Insert the scraper bar tool into the gap between the middle frame and rear case, and then rotate. The hook opens. Repeat the steps. 4) Disassemble Rear Cover.
- Page 15 6) Disassemble the key board from the Rear Cover (if required). 7) Remove 4 screws and disconnect the FFC cable to disassemble the main frame from panel 8) Remove 2 screws from the bracket. 9) Disassemble 4 screws from the board. 10) Disassemble all the boards from housing.
- Page 16 Before removing the power board, follow these steps: Prepare the monitor for disassembly. See Preparation for disassembly on page 11. ▲ Remove the power board: 1) The HP 324pv power board connector position is as follows: Warning: After unplugging the power supply, the capacitance is still charged, do not touch and discharge the capacitor.
- Page 17 Connector repair This procedure includes HDMI and D-SUB connectors. The connectors are on the main board (board part number CBPR3EBHPQ2) The connectors’ identifiers are as follows: Connector Location HDMI CN502 D-SUB CN503 Main Board CN502 CN503 Before repairing connectors, follow these steps: ▲...
- Page 18 • If connector need to replace, please insert new parts carefully because the near pin may cause short circuit by inappropriate operate. • DO NOT allow any liquid on the board. Water and moisture may cause short-circuit to the electronic components and lead to malfunctions. •...
- Page 19 3) Lift the CN502 connector from the circuit board. 4) Place the new component on the circuit board. Be sure that it matches the footprint. 5) Solder the new component. D-SUB connector CN503 Repair the D-SUB connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the CN503 connector from the circuit board.
- Page 20 Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank or Power cord is disconnected. Connect the power cord. video is flashing.
- Page 21 Lockout” is feature is enabled. button for 10 seconds to displayed. unlock the power button function. Monitor has trouble DisplayPower or USB Type-C waking from Sleep inputs: Set the DisplayPort mode hot-plug detection to Always Active. Power mode monitors: Set the hot-plug detection to Always Active to switch the monitor to Performance mode.
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- Page 23 Index components preparation for disassembly, 11 front, 5 RC removal, 11 rear, 5 rear components, 5 connector repair, 15 removal features, 4 power board, 14 firmware updates, 3 RC, 11 front components, 5 removal and replacement procedures, 11 function test, 17 returning to customer, 3 how to order parts, 9 RoHS (2002/95/EC) requirements, 3 illustrated parts catalog, 8 safety information, 2 menu button location, 5 serial number location, 7 parts, 8 service information, 2 parts, ordering, 9 spare parts, 8 power board removal, 14 support and troubleshooting, 18 precautions, 2 troubleshooting, 18 21 ...
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