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Summary of Contents for HP 327pe
- Page 1 Maintenance and Service Guide 327pe model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: February 2025...
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Page 3: Table Of Contents
Table of Contents 1 Getting started ................................2 Important safety information ..........................2 Important service information and precautions ..................... 2 RoHS (2002/95/EC) requirements ........................3 General descriptions .............................3 Firmware updates ..............................3 Before returning the repaired product to the customer ..................3 2 Monitor features ................................5 Features ................................5 Front components .............................. -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. - Page 6 repair the product before returning it to the customer.
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Page 7: Monitor Features
For safety and regulatory information, see the Product Notices at HP Regulatory, Safety, Compliance, and Warranty Information. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Setup & User Guides. -
Page 8: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-2: Front components and their descriptions Control Description Press to open the OSD menu, select a menu item from the OSD, or Menu button close the OSD menu. -
Page 9: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-3: Rear components and their descriptions Component Description Connects the power cable to the monitor Power connector DisplayPort Connects the DisplayPort cable to the monitor connector Connects the HDMI cable to the monitor HDMI connector... -
Page 10: Locating The Serial Number And Product Number
The SPEC label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. -
Page 11: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Part Number Description 81301-05363 Bucket(Rear Cover) assy 80301-07037 Bucket(Rear Cover) plastic 80402-00009 Metal sheet 81301-05587 Front bezel assy 80301-07036 Front bezel plastic 80501-06225 Sponge 80401-05667 Chassis 80402-00001 Metal frame... - Page 12 80601-00189 Screw M3*L6 80601-00233 Screw M3*L4 80601-00195 Screw M4*6 80601-01779 Screw M3*L7 (VGA Screw)
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Page 13: How To Order Parts
How to order parts The HP authorized repair center can purchase the power board from HP. Power board HP power board spare Description Manufacturer part number part number HP 27 P36523-001 21204-01491 Capacitors Connectors are available for purchase from the following EU distributors: Digi-Key: Digikey.co.uk... -
Page 14: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... -
Page 15: Rear Cover
Rear Cover Before removing the Rear Cover, follow these steps: ▲ Prepare the monitor for disassembly. 1) Put the monitor on a flat surface(Put the EPE on under the monitor） 2) Remove the rear shell screws * 4 with a screwdriver Use the C/D disassembly tool to release Rear cover hook from disassemble hole on bottom... - Page 16 4) Remove the blue frame aluminum foil and tape * 8, ▲ Remove the key board 5) Take the function board out of the front case card slot and remove the function key line as shown in the figure，Pull out the yellow framed backlight cable from the machine interface 6) Remove the isolation cover screw*8 as shown in the red circle in the figure Open the isolation cover and remove the FFC cable connector in the blue box...
- Page 17 7) Tear off the foam, silicone, and tape inside the isolation cover ▲ Remove the main board 8) Unplug the speaker interface, use screws to remove the motherboard and power board screws * 7, and remove the power board microphone 9）Pull out the ribbon cable, function key cable, and speaker cable from the motherboard...
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Page 18: Power Board
10）Use screws to remove 13 screws from the front frame and remove the front frame from the mirror surface Power board The power board part number is 21204-01491 1) The board connector position is as follows:... -
Page 19: Connector Repair
2) Locate the part number location on the board. Connector repair This procedure includes DP, HDMI, VGA connectors. The connectors are on the main board (board part number 21201-04574). The connectors identifiers are as follows: Connector Location P110 HDMI P108 P103... - Page 20 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 12.
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Page 21: Dp Connector P110
DP connector P110 Repair the DP connector: 3) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 4) Use a hot air gun to melt the solder on the pins. 5) Lift the P110 connector from the PCB. 6) Place the new component on the PCB. -
Page 22: Hdmi Connector P108
HDMI connector P108 Repair the HDMI connector: 8) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 9) Use a hot air gun to melt the solder on the pins. 10) Lift the P108 connector from the PCB. 11) Place the new component on the PCB. -
Page 23: Vga Connector P103
VGA connector P103 Repair the VGA connector: 13) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 14) Lift the P103 connector from the PCB. 15) Place the new component on the PCB. Be sure that it matches the PCB footprint. 16) Solder the new component. -
Page 24: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Tool used Confirm whether image displays and sound HDMI test Computer or DVD player plays correctly on the monitor. Confirm whether image displays and sound VGA test Computer... -
Page 25: Index
Input Signal Out of Video resolution and/or refresh Change the settings to a supported setting. Range is displayed on rate are set higher than what the screen. monitor supports. The monitor is off, but Open the OSD menu and select Power, The monitor’s power saving select Auto-Sleep Mode, and then set auto- it did not seem to enter...
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