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Summary of Contents for HP 327pf
- Page 1 Maintenance and Service Guide 327pf model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Devices, Inc. Bluetooth is a trademark owned sure to read “Important Safety Information”. by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ................................2 Important safety information ........................... 2 Important service information and precautions ...................... 2 RoHS (2002/95/EC) requirements ..........................3 General descriptions ..............................3 Firmware updates ..............................3 Before returning the repaired product to the customer ..................3 2 Monitor features ................................ -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
Security cable slot on the rear of the monitor for an optional security cable ● Cable management feature for placement of cables and cords ● HP Eye ESE (TUV low blue light hardware solution, certified and up to 100Hz max refresh rate) ● Compatible with display software, including: –... -
Page 7: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Function Power LED Indicates that the monitor is powered on. Power button Turns the monitor on or off. Rear components To identify the components on the rear of the monitor, use this illustration and table. - Page 8 Power connector Connects a power cord. Connects a DisplayPort cable to a source device DisplayPort connector such as a computer or game console. Connects the HDMI cable to a source device HDMI port such as a computer or game console. VGA port Connects a VGA cable to a source device such as a computer or game console.
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Page 9: Locating The Serial Number And Product Number
The Barcode label (1) and SPEC label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. -
Page 10: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description Qty 1 DECO_BEZEL 1 2 PANEL 1 3 MIDDLE_FRAME 1 4 MAIN BOARD 1 5 LENS 1 6 MAINFRAME 1 7 BKT_VESA 1 8 REAR COVER 1 9 COVER_VESA 1 8 ... -
Page 11: How To Order Parts
0M1G1030 6120 0M1G2940 10 47 CR3 0M1G3030 4 47 CR3 QQ1G24200301200AWL QM1G38400601200ARA How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare part number Manufacturer part number P36527-001 PLPCOH331OQAE... - Page 12 Internal and External Power Supplies are available for purchase from the following EU distributor: EET https://www.eetgroup.com/en-eu/ NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your product, go to https://partsurfer.hp.com/Search.aspx, select your country or region, and then follow the on-screen instructions.
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Page 13: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 14 Remove the Rear Cover: 1) Remove six screw from the rear case. 2) Use your fingers to split the left and right sides apart between the middle frame and rear case. 3) Insert the scraper bar tool into the gap between the middle frame and rear case, and then rotate. The hook opens.
- Page 15 6) Disassemble the key board from the Rear Cover (if required). 7) Remove 4 screws and disconnect the light bar cable and FFC cable to disassemble the main frame from panel. 8) Remove 2 screws from the bracket. 9) Disassemble 4 screws from the board.
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Page 16: Power Board
PLPCOH331OQAE PLPCOH511KQAD Before removing the power board, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 11. Remove the power board: 1) The HP 327pf power board connector position is as follows:... -
Page 17: Connector Repair
Warning: After unplugging the power supply, the capacitance is still charged, do not touch and discharge the capacitor. 2) Locate the part number location on the board Connector repair This procedure includes DisplayPort, HDMI and D-SUB connectors. The connectors are on the main board (board part number CBPR3EBHPQ1) The connectors’... -
Page 18: Main Board
Main Board CN501 CN502 CN503 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 11. IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. •... -
Page 19: Hdmi Connector Cn502
1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the CN501 connector from the PCB 4) Place the new component on the circuit board. -
Page 20: D-Sub Connector Cn503
3) Lift the CN502 connector from the circuit board. 4) Place the new component on the circuit board. Be sure that it matches the footprint. 5) Solder the new component. D-SUB connector CN503 Repair the D-SUB connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the CN503 connector from the circuit board. -
Page 21: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4‐1: Function test Test item Operating description Tool used HDMI test Confirm whether image displays and sound plays Computer or DVD player correctly on the monitor. DP test Confirm whether image displays and sound plays Computer or DVD player correctly on the monitor. D‐SUB test Confirm whether image displays and sound plays Computer or D‐SUB player correctly on the monitor Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4‐2: Solving common problems Problem Possible cause Solution Screen is blank or video Power cord is disconnected. Connect the power cord. is flashing. Monitor is off. Power the power button. NOTE: If pressing the power button has no effect, press and hold the power button for 10 seconds to disable the Power button lockout feature. Video cable is improperly. Connect the video cable properly. ... - Page 22 cable. “Input Signal Out of Video resolution, refresh rate, or Change the settings to a supported Range” is displayed on both, are set higher than the monitor setting. screen. supports. The monitor does not The monitor's power saving control is Open the OSD menu and select Power, enter into a low‐power disabled. select Auto‐Sleep Mode, and then set sleep state. auto‐sleep to On. “OSD Lockout” is The monitor’s OSD lockout function is Press and hold the Left button for 10 displayed enabled. seconds to disable the OSD Lockout function. “Power Button Lockout” The monitor's Power Button Lockout Press and hold the Power button for 10 is displayed. feature is enabled. seconds to unlock the power button function. Monitor has trouble DisplayPower or USB Type‐C inputs: Set waking from Sleep mode the DisplayPort hot‐plug detection to Always Active. Power mode monitors: Set the hot‐plug detection to Always Active to switch the monitor to Performance mode. ...
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Page 23: Index
Index components preparation for disassembly, 11 front, 5 RC removal, 11 rear, 5 rear components, 5 connector repair, 15 removal features, 4 power board, 14 firmware updates, 3 RC, 11 front components, 5 removal and replacement procedures, 11 function test, 19 returning to customer, 3 how to order parts, 9 RoHS (2002/95/EC) requirements, 3 illustrated parts catalog, 8 safety information, 2 menu button location, 5 serial number location, 7 parts, 8 service information, 2 parts, ordering, 9 spare parts, 8 power board removal, 14 support and troubleshooting, 19 precautions, 2 troubleshooting, 19 21 ...
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