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Summary of Contents for HP 324pv
- Page 1 Maintenance and Service Guide 324pv model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements ........................2 General descriptions ............................2 Firmware updates ..............................2 Before returning the repaired product to the customer ...................2 2 Monitor features ................................3 Features .................................3 Front components ..............................4 Rear components ..............................5... -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
● Removable stand for Flexible monitor head mounting solutions ● HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and then remove it with the convenient sliding tab release ● High-Definition Multimedia Interface™ (HDMI) video input (cable included) ●... -
Page 7: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Description Power button Turns the monitor on or off. Power light White: The monitor is on. -
Page 8: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Component Function Security cable slot Connects an optional security cable. Power connector Connects the power cord. Connects the HDMI cable to a source device HDMI port such as a computer or game console. -
Page 9: Locating The Serial Number And Product Number
The SPEC label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. -
Page 10: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description DECO PANEL SPS BD MAIN BD MAIN SHD CTRL BD REAR COVER CVR VESA CLUMN BASE MIDDLE FRAME... -
Page 11: How To Order Parts
How to order parts The HP authorized repair center can purchase the power board from HP. Power board Manufacturer part Description HP spare part number number SPS-IPS 324pv 5E.69Q02.001 P16653-001 5E.69Q02.001 AUO-Q SPS-IPS 324pv 5E.69Q02.002 P16654-001 5E.69Q02.002 CSOT-Q Capacitors and connectors are available for purchase from the following EU distributors: •... -
Page 12: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 13 After unplugging the power cord, the power board still have power energy. Please pay attention NOT to touch the components on Power BD and wear insulating gloves to prevent electric shock when disassembling and assembling Power BD Do not touch this component without wearing insulating gloves...
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Page 14: Rear Cover
Rear Cover Item Picture Operation Tool Notes Philips-head Remove the four screwdriver screws securing the rear cover Torsion of screw:8±1Kgf Disassemble the rear cover from the middle frame following the sequence shown in the illustration Disconnect the CTRL BD FFC from the Main BD to remove the rear cover 1. - Page 15 1. Remove the 9 Philips-head screws securing the screwdriver middle frame Torsion of MF screw: 4.5-5.0 kgf 2. Remove the 4 Torsion of screw securing the deco screw: Deco 2.1-2.3 kgf 3. Remove the middle frame and trim from the panel 1.
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Page 16: Power Board (Sps Board)
Locate the part number location on the board. Power BD PN IMPORTANT: • Repairing must operate by professional repairers in HP repair center, not applicable for end user • The primary side is the high voltage area, please take care when repair (Front and Back view) - Page 17 Power board Repair Condition: Capacitor repair is only for the monitor that has been out of warranty period. IMPORTANT: • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user • The primary side is the high voltage area, please take care when repair (Front and Back view) •...
- Page 18 Repair Process: When EL capacitors damage or explode, it may lose function and cause product no work. The C701 locations are identified below: C701 1) You must disconnect the power cord from the power source before opening the monitor to prevent component damage.
- Page 19 3) Lift capacitors from the PCB. Power Board 4) Place new component on the location, and must check polarity match PCB print. After repaired, please double check whether polarity match PCB print, solder empty and unnecessary solder after soldering must remove.
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Page 20: Connector Repair
Connector repair The connectors are on the main board (board part number 5E.69S01.00x). The connectors identifiers are as follows: Connector Location HDMI Main Board Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 9. -
Page 21: Hdmi Connector J3
HDMI connector J3 Repair the HDMI connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the J3 connector from the circuit board. 4) Place the new component on the circuit board. -
Page 22: Vga Connector J1
VGA connector J1 Repair the VGA connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the J1 connector from the circuit board. 4) Place the new component on the circuit board. -
Page 23: Stick Gasket On The Shielding For Hdmi
Stick Gasket on the Shielding for HDMI 1) Use scissors to cut the length of gasket 3020812 in 15mm. Gasket Size: W 8mmx x H 12mm x L 15mm (The Length of gasket should not be less than 15mm) 2) Remove the tape on the gasket and align the gasket to the right side of the HDMI. 3) Press the gasket to the end of shielding with your fingers and confirm that it will not fall. -
Page 24: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Tool used HDMI test Confirm whether image displays and sound Computer or DVD player plays correctly on the monitor. Confirm whether image displays and sound Computer plays correctly on the monitor. -
Page 25: Support And Troubleshooting
Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank or Power cord is disconnected. Connect the power cord. video is flashing. -
Page 26: Index
Index power board removal .............13 power light location ............4 precautions ................1 components front ................4 preparation for disassembly ..........9 rear ................. 5 connector repair ............. 17 RC removal ..............11 rear components ...............5 features ................3 removal firmware updates .............. 2 power board ..............13 front components .............
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