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Maintenance and Service Guide 322PE model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
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Devices, Inc. Bluetooth is a trademark sure to read “Important Safety Information”. owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
Table of Contents 1 Getting started ..............................1 Important safety information ........................1 Important service information and precautions ..................1 RoHS (2002/95/EC) requirements ......................2 General descriptions ..........................2 Firmware updates ............................ 2 Before returning the repaired product to the customer ................2 2 Monitor features ...............................
1 Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product. Then select Manuals.
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Control Description Press to open the OSD menu, select a menu item from the OSD, or close the OSD Menu button menu.
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Compone Description Connects the HDMI cable to the monitor HDMI connector VGA connector Connects the VGA cable to the monitor Power connector Connects the power cable to the monitor...
The SPEC label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model.
3 Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Part Number Description 81301-05314 #Bucket(Rear Cover) assy 80301-06966 Bucket(Rear Cover) plastic 80402-06661 VESA BKT 80402-00009 Metal sheet 81301-05315 #Front bezel assy 80301-06970 Front bezel plastic 80501-05964 Sponge 81303-03772...
How to order parts The HP authorized repair center can purchase the power board from HP. Power board HP power board spare Description Manufacturer part number part number HP 21.5 3in1 P36523-001 21201-04490 Capacitors Connectors are available for purchase from the following EU distributors: ...
4 Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
Rear Cover Before removing the Rear Cover, follow these steps: ▲ Prepare the monitor for disassembly. 1) Take a protective pad, and place the machine on the protective pad. 2) Remove the rear shell screws * 2 with a screwdriver. 3) Use the plastic pry knife disassembly tool to release Rear cover hook from disassemble hole on bottom.
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4) Remove the blue frame aluminum foil*5 and unplug the back light connector in the yellow frame. ▲ Remove the key board 5) Take the function board out of the front case card slot and remove the function key line as shown in the figure.
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▲ Remove the main board 7) As shown in the red circle in the figure, remove the isolation cover screw*5, remove the foam*1 in the red frame, open the isolation cover, take out the motherboard, and remove the FFC cable connector and function key connector in the blue frame.
The three-in-one board part number is 21201-04490. Before removing the board, follow these steps: ▲ Prepare the monitor for disassembly. Remove the three-in-one board: 1) The HP 322PE three-in-one board connector position is as follows: 2) Locate the part number location on the board.
Connector repair This procedure includes HDMI, VGA connectors. The connectors are on the main board (board part number 60104-20351). The connectors identifiers are as follows: Connector Location HDMI P401 P201 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 11.
HDMI connector P401 Repair the HDMI connector: 3) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 4) Use a hot air gun to melt the solder on the pins. 5) Lift the P401 connector from the PCB. 6) Place the new component on the PCB.
VGA connector P201 Repair the VGA connector: 8) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. 9) Lift the P201 connector from the PCB. 10) Place the new component on the PCB. Be sure that it matches the PCB footprint. 11) Solder the new component.
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Tool used HDMI test Confirm whether image displays and sound Computer or DVD player plays correctly on the monitor. VGA test Confirm whether image displays and sound Computer...
Sleep mode. On-Screen Press and hold the Menu button on the The monitor’s OSD lock Menus are front bezel to 10 seconds to disable the function is enabled. Locked is OSD lockout function. displayed. Power Button is Press and hold the power button for 10 The monitor’s power button is Locked is seconds to disable the power button lock...
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