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Operation
Manual
DHB2PT-20CGB
DHB2PT-20CGBN
LIMITED WARRANTY
This product is warranted to be free from defects in material and/or workmanship
for a period of 1 years from date of original installation, not to exceed 18 months
from the date of manufacture.
Any component which proves to be faulty in material and/or workmanship will be
replaced or repaired (at the option of Prince Castle LLC) without cost to the cus-
tomer for parts and labor. This warranty covers on location service (i.e. trip charges
and or mileage). Travel mileage is limited to 100 miles (200 Kilometers) round trip
(one trip warranty) from an authorized service agency or its sub-service agency.
This warranty is subject to the following exceptions/conditions:
• Use of any non-genuine Prince Castle parts voids this warranty.
• All labor to be performed during regular work hours. Overtime premium
(the incremental amount) will be charged to the customer.
• Damage caused by carelessness, neglect and/or abuse
(e.g., dropping, tampering or altering parts, equipment damaged in shipment,
by fire, flood or an act of nature) is not covered under this warranty.
• All problems due to operation at voltages other than that specified on equipment
nameplates are not covered by this warranty. Conversion to correct voltage is the
customer's responsibility.
• This equipment must be serviced by Prince Castle Authorized Service Agency
or a Prince Castle Service Technician during the warranty period.
Printed in USA 04/16 © 2016
DHB4PT-20CGB
DHB4SS-20CGB
ATTENTION:
Read the instructions before using the machine.
355 EAST KEHOE BLVD. ~ CAROL STREAM, IL, 60188, USA
PHONE: 630-462-8800 ~ TOLL FREE: 1-800-PCASTLE
FAX 630-462-1460 ~ WWW.PRINCECASTLE.COM
DHB2PT-33CGB; DHB2SS-33CGB
TABLE OF CONTENTS
Model Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Safety Information . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .2
Configurations . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . .2
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Cleaning..............................................................................5
Setting the Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Calibrating the Heaters / Selecting Day Parts . . . . . . . . . . . . . . . . . .7
Changing the Hold and Cook More Times . . . . . . . . . . . . . . . . . . . .8
Changing Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Changing Temperature Scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Default Menu and Temperature. . . . . . . . . . . . . , . . . . . . . . . . . . . . .11
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
1
DHB-CGB Series
DHB2PT-27CGB
D
540-540rev
-EN

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Summary of Contents for Prince Castle DHB-CGB Series

  • Page 1 Any component which proves to be faulty in material and/or workmanship will be replaced or repaired (at the option of Prince Castle LLC) without cost to the cus- Product Identification ........3 tomer for parts and labor.
  • Page 2: Model Specifications

    DHB2PT-20CGBN (No timer bars) Important WARNING Prince Castle reserves the right to change specifications and product design without notice. Such revisions do not entitle Indicates information important to the proper operation of the unit. the buyer to corresponding changes, improvements,...
  • Page 3: Product Identification

    • contact your local dealer, or if purchased directly, the Prince Castle Sales Department at 800-722-7853 or 1-630-462-8800 to arrange for a replacement unit. WARNING: NOTE: Plug the power cord into the proper electrical receptacle.
  • Page 4: Operation

    DHB-CGB Series Operation This application is not intended for use by persons (including children) with reduced physical, sensory WARNING: or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
  • Page 5 To change a menu selection for a specific pan cavity, use the following steps: C. Press the UP or DOWN Arrow D. Press the MENU/ENTER button A. Press and hold the PRINCE CASTLE LOGO button for 6 seconds. button to scroll to the desired to select the menu item.
  • Page 6: Setting The Temperature

    The Program LED will light. and upper (U) or lower (L) shelf is selected. U225 Press the PRINCE CASTLE LOGO button to save the new Press the UP or DOWN Arrow button until the desired setpoint temperature is displayed.
  • Page 7 Press and hold the SETPOINT button and the DOWN Arrow button for Press and hold the PRINCE CASTLE LOGO and ACTUAL TEMP 3 seconds to change Day Part to buttons for 5 seconds. The colon (:) LED indicator will light.
  • Page 8: Changing The Hold And Cook-More Times

    The display will show BURG TIME ↑ ↓ENTR. Repeat Steps 2 – 4 for any other product. Press and release the PRINCE CASTLE LOGO button at any time to exit the Program Mode and return to the Run Mode. NOTE: If the MENU/ENTER button has not been pressed to save any changes, the program will revert to the original values.
  • Page 9: Changing Product Names

    The display will show PROD NAME ↑↓ ENTR. Repeat Steps 2 – 4 for any other product. Press and release the PRINCE CASTLE LOGO button at any time to exit the Program Mode and return to the Run Mode. NOTE: If the MENU/ENTER button has not been pressed to save any changes, the program will revert to the original names.
  • Page 10 DHB-CGB Series Changing Temperature Scale to Celsius Press and hold the DOWN button and turn the power ON/OFF Use the following steps to adjust the temperature switch (A) to the ON position untill 'C' is flashed on the display, scale to Celsius then release.
  • Page 11 DHB-CGB Series Default Menu Items PRODUCTS Default Temperatures by Zone (per Day Part) 4X2  DHB2SS-33CGB  DHB4SS-20CGB Day Part 1  Day Part 2 Day Part 1  Day Part 2 540-540revD-EN Printed in USA 04/16 © 2016...
  • Page 12 Temperature is above 300 F (149 C), er surface temperature is Abnormal operation 1-800-462-8800 For all technical support, please contact PRINCE CASTLE LLC 1-800-462-8800 For technical support worldwide, contact your local service representative / installer. 540-540revD-EN 12  Printed in USA 04/16 © 2016...
  • Page 13 DHB-CGB Series Wiring Diagrams  DHB2SS-33CGB  4X2  DHB4SS-20CGB 540-540revD-EN 13  Printed in USA 04/16 © 2016...
  • Page 14 Product Holding Bin DHB2PT- CK Series 13 ...
  • Page 15 DHB-CGB Series Part Kit List  Description Part No Kit, Upper Heater Assy (DHB2PT/2SS-33CGB) 542-435S Kit, Upper Heater Assy (DHB2PT-27CGB) 542-426S Kit, Upper Heater Assy (DHB2PT/4PT/4SS-20CGB) 542-419S 542-430S Kit, Lower Heater Assy (DHB2PT/2SS-33CGB) 542-416S Kit, Lower Heater Assy (DHB2PT/27CGB) 542-412S Kit, Lower Heater Assy (DHB2PT/4PT/4SS-20CGB)
  • Page 17: Table Of Contents

    Failure to observe may result in damage to the workmanship will be replaced or repaired (at the option of equipment and/or severe bodily injury or death. Prince Castle, LLC) without cost to the customer for parts and labor. This warranty covers on location service (i.e. trip charges CAUTION and or mileage).
  • Page 18: Installation

    To change back to Fahrenheit, turn the power • Contact the Prince Castle Customer Sales switch to the off position, press and hold the UP Department at 1-630-462-8800 to arrange for arrow and turn the power switch to the on position.
  • Page 19: Control Panel

    Setpoint mode is 1B The LED indicator next to the PROG is on when in the selected. Press and hold the Prince Castle button then program mode. press and hold the SETPOINT button for 5 seconds to 1C The LED indicator next to the LWR SHELF indicates program the temperature for the selected heater.
  • Page 20: Cleaning

    Model DHB3SS-15WA Dedicated Holding Bin Cleaning CAUTION This bin is not watertight. Do not clean with water jet/jet spray. Do not immerse the bin in water. CAUTION Before unplugging the power cord, make sure the power switches are in the OFF position. Unplug the power cord from the outlet.
  • Page 21: Exploded View And Parts List

    Model DHB3SS-15WA Dedicated Holding Bin Exploded View and Parts List Item Part Description Item Part Description 95-1819S USB Cord 541-1404S Kit, PCB Controller 78-233S Power Switch 540-1309S Service Kit, Top Heater 540-1202S Kit, Overlay Display 540-1258S Service Kit, Upper Heater 72-282S Kit, Powercord 540-1255S...
  • Page 22: Troubleshooting

    Model DHB3SS-15WA Dedicated Holding Bin Troubleshooting PROBLEM POSSIBLE CAUSE SOLUTION A. Display flashes “Opn” & “rEL” Open relay. Circuit inoperable. Replace power circuit board. B. Display flashes “SHr” & “rEL” Shorted relay. Circuit inoperable. Open Replace power circuit board. heater. Test heater resistance.
  • Page 23: Wiring Diagram

    Model DHB3SS-15WA Dedicated Holding Bin Wiring Diagram 540-557revD-EN Printed in USA 02/25 © 2025...
  • Page 24: Revision Log

    Model DHB3SS-15WA Dedicated Holding Bin Revision Log PAGE DESCRIPTION DATE VERSION RESPONSIBLE PERSON New Temp Settings: 210 to 205 and 225 to 215 5/31/2018 Removed timer 740-740 7/24/2023 Printed in USA 02/25 © 2025 540-557revD-EN...
  • Page 26 Installation..........3 replaced or repaired (at the option of Prince Castle LLC) without cost to the cus- tomer for parts and labor.
  • Page 27: Configurations

    Holding Bin DD Series Configurations DHB34F1-DUN02 - Front Button Bar DHB34R1-DUN02 - Front and Rear Button Bar DHB23F1-DUN02 DHB32F1-DUN02 Specifications Plug Model Voltage Watts Hertz DHB32F1-DUN02 120V 50/60 5-20P 1200W DHB34F1-DUN02 120V 50/60 5-20P 1950W 50/60 DHB34R1-DUN02 120V 1950W 5-20P DHB23F1-DUN02 120V 50/60...
  • Page 28: Product Identification

    • purposes Contact your local dealer, or if purchased directly, • the Prince Castle Sales Department at 800-722-7853 or 1-630-462-8800 to arrange for a replacement unit. WARNING: NOTE: Plug the power cord into the proper electrical receptacle. All electrical connections must be in accordance All electrical connections must be in accordance with local with local electrical codes and any other applicable codes.
  • Page 29: Operation

    Holding Bin DD Series Operation WARNING: This application is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. When LED is off, load product and press To turn on the unit, Turn Power On/Off switch (A) to ON position.
  • Page 30: Operation Mode

    Use the UP or DOWN Arrow button to scroll to the desired address. Press the ENTER button to store the new address and return to Press the PRINCE CASTLE CROWN button to store the new address. normal operating mode. Press the PRINCE CASTLE LOGO button on the button bar to save the setting.
  • Page 31: Setting Product Location

    To change a menu selection for a specific pan cavity, use the following steps: C. Press the UP or DOWN Arrow D. Press the ENTER button A. Press and hold the PRINCE CASTLE LOGO button for 6 seconds. button to scroll to the desired to select the menu item.
  • Page 32: Setting The Temperature

    The SET PRODUCT TEMP menu is used to change the Hold and Cook-More times. Press and hold the PRINCE CASTLE LOGO button on the button bar, then immediately press and hold the MENU/ENTER button untill PROD TIME ↑ ↓ ENTR shows up on the button bar Use the UP or DOWN (BLACK) Arrow button to scroll to the SET TEMP ↑...
  • Page 33 Press PRINCE CASTLE LOGO BUTTON to save the setpoints. Repeat steps 2-5 for all necessary profile upgrades. NOTE: Setpoints are displayed on the front display board, and should be updated according to the product at this point. Also, Temperatures are...
  • Page 34: Changing The Hold And Cook-More Times

    The display will show BURG TIME ↑ ↓ENTR. Repeat Steps 2 – 4 for any other product. Press and release the PRINCE CASTLE LOGO button at any time to exit the Program Mode and return to the Run Mode. NOTE: If the ENTER button has not been pressed to save any changes, the program will revert to the original values.
  • Page 35: Changing Product Names

    The display will show PROD NAME ↑↓ ENTR. Repeat Steps 2 – 4 for any other product. Press and release the PRINCE CASTLE LOGO button at any time to exit the Program Mode and return to the Run Mode. NOTE: If the ENTER button has not been pressed to save any changes, the program will revert to the original names.
  • Page 36: Change Temperature Scale

    Use the UP and DOWN arrows to select the desired temperature mode (the selected mode will blink) Press the ENTER button to confirm the selection. Press the PRINCE CASTLE LOGO button to save the setting. Adjusting Alarm Volume (Standalone Mode) The SET VOLUME menu is used to change the alarm volume.
  • Page 37: Default Menu Items

    Holding Bin DD Series Default Menu Items Menu Locations HASH HASH All bin configurations are set up with zones, which correspond to a set of heaters that work together to hold the product. A single product can be programmed into each zone. Printed in USA ©...
  • Page 38: Troubleshooting

    Display shows WAIT Wait until the message disappears ator makes change to the product profile For all technical support in North America, please contact PRINCE CASTLE LLC 1-800-722-7853 For technical support worldwide, contact your local service representative / installer. 541-565 revC-EN...
  • Page 39: Wiring Diagrams

    Holding Bin DD Series Wiring Diagrams LINE IN 541-565 revC-EN Printed in USA © 2019...
  • Page 40: Service Parts List

    Holding Bin DD Series SERVICE PARTS LIST Printed in USA © 2019 541-565 revC-EN...
  • Page 41: Service Kits List

    Holding Bin DD Series SERVICE KITS LIST DHB34F1-DUN02 DHB34R1-DUN02 DHB23F1-DUN02 HEATER PANEL DHB32F1-DUN02 DHB22F1-DUN02 DHB34F1-DUN02 DHB34R1-DUN02 DHB23F1-DUN02 HEATER PANEL DHB32F1-DUN02 DHB22F1-DUN02 DHB34F1-DUN02 DHB34R1-DUN02 DHB23F1-DUN02 HEATER PANEL DHB32F1-DUN02 DHB22F1-DUN02 DHB34F1-DUN02 DHB34R1-DUN02 DHB23F1-DUN02 HEATER PANEL DHB32F1-DUN02 DHB22F1-DUN02 DHB34F1-DUN02 DHB34R1-DUN02 DHB23F1-DUN02 DHB23F1-DUN02 DHB32F1-DUN02 DHB32F1-DUN02 DHB22F1-DUN02 DHB22F1-DUN02...
  • Page 42 Holding Bin DD Series REVISION LOG New model numbers 8/26 Lizzie Bertness 541-565 revC-EN Printed in USA © 2019...

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