bObsweep DUSTIN (PET24-7-213) Manual

Box Contents

Anatomy

Dustin

Display Screen & Buttons

Self-emptying Charging Station

Dustbin & Mop Attachment

Getting Started

Who is Dustin?

Dustin is an autonomous robotic vacuum cleaner, at your service! Connect Dustin to Wi-Fi and use the bObsweep app to create a customized cleaning plan. Dustin will clean your home, your way.

How does Dustin find his way around?

Dustin uses laser vision, a network of sensors, and a state-of-the-art mapping and localizing technology to detect walls, furniture, and obstacles.

As Dustin cleans, he simultaneously creates a map of the areas he is able to access and clean. Areas where furniture and small items are found are marked on the map. View the map by clicking the Map Icon on the bObsweep App, and customize it as desired. Using the map, and the app's customization criteria, Dustin efficiently cleans your home over the course of a full cycle.

After cleaning, Dustin returns to his station and empties his dustbin into his Charging Station's container. Forget about vacuuming and enjoy clean floors for weeks!

Learn about Dustin's map features:

More how-to videos and instructions:

Navigating Difficult Obstacles

Unique Furniture
Specialty furniture, such as desk chairs with wheels or stools with circular bases, may confuse Dustin momentarily; he may get stuck on a ledge for a few minutes, and then decide to clean somewhere else. As long as Dustin is not displaying a trouble message, let him continue cleaning and finding his own way around. Take note of the areas that Dustin finds most challenging, and, if possible, adjust furniture, or add NoSweep^™ zones.

Dark-Colored Carpet
If Dustin repeatedly backs up or displays a trouble message while cleaning dark carpets, deactivate the edge sensors. To deactivate them, open the bObsweep app and disable " edge detection " under Cleaning Preferences in Settings .
Just remember that while Dustin's edge sensors are deactivated, he will not be able to detect edges or stairs and will fall off the edge if he gets close to one! Add a NoSweep line where the edge or stairs are to keep Dustin safe.

Shag Carpet
Dustin's main brush is not designed to clean shag carpets or rugs with long fibers and fringes. If you'd like Dustin to clean shag carpet or long-fibered rugs, you may remove his main brush and allow him to vacuum without it.

Mopping
Add NoMop zones to areas with rugs or carpets to keep Dustin out of those areas while mopping.

Dustin's First Clean

Install Dustin's Side Brush

Install Dustin's side brush to help him reach the corners and edges of rooms.

Parts You'll Need:

Side Brush

Before Starting Dustin

Remove protective pieces from Dustin, his bumper, and charging station.

Place the side brush over the empty socket on Dustin. Press down to click and lock in place.

The strength of side brush's connection can be increased by slightly rotating the screw in the center of the side brush socket counter-clockwise.

Power Dustin ON

Press and hold the GO button until the screen lights up.

Storing Dustin

If you are not using Dustin for an extended period of time (over a month), power him OFF, remove his battery, and unplug his charging station. Store everything in a dry room, away from direct sunlight or extreme temperature.

If you are not going to use Dustin for a while, you can place him on Low Power Standby mode (LPS mode). To do so, place
Dustin on his charging station. Press and hold the CHARGE button on Dustin for 5 seconds. You'll hear "low power mode", confirming Dustin is in LPS mode. To exit this mode, press GO on Dustin while he's on the charging station, or remove him from the station.

In this mode, Dustin is offline and the bObsweep App is not able to connect to Dustin. Furthermore, any scheduled cleaning will be paused.

Set up Dustin's Self-emptying Charging Station

Bright sunlight, shiny surfaces, and reflective objects can interfere with Dustin's docking signals. Set up Dustin's station away from uncovered windows, mirrors, and shiny furniture or objects.

Parts You'll Need:

Positioning

Dustin returns to his charging station after cleaning. To help Dustin, place the charging station on a hard, flat surface, away from edges and stairs, with plenty of room around it.

Place the charging station over the sockets on the charging bed. Place down to hold into place.

Quick Tips: The sockets on the charging bed fit into the charging station on its front.

Self-emptying Charging Station Indicator

When Dustin finishes docking on his charging station, and there is no station error, the indicator light on the station turns off.

Charge Dustin

Press the CHARGE button on Dustin to send him to his charging station.

Parts You'll Need:

Charging Indicator

Low Battery: blinks rapidly.
Finding Station: blinks.
Charging: blinks slowly.
Fully Charged: shines white.

To charge Dustin manually, place him on his charging bed with the metal nodes on his back resting against the plates on the station.

Quick Tip: Dustin empties his bin each time he docks at the end of a cleaning session. Define how often Dustin self-empties under "Cleaning Preferences" on the bObsweep App.

Download the bObsweep App

Connect Dustin to Wi-Fi to gain access to Dustin's full suite of features and important software updates.
Follow the instructions on the app to connect to Amazon Alexa or Google Home devices.

Items You'll Need:

Dustin maps the area at first glance.
Edit, personalize, and customize Dustin's cleaning map, then set cleaning schedules and enjoy clean floors without having to lift a finger for several weeks at a time.

Open the bObsweep App, create your account, and follow instructions to connect your bot.

Let Dustin Sweep!

Dustin is now ready to sweep! Clear away any clutter or wires and press the GO button.

Lifting & Moving

Do not pick Dustin up while cleaning to avoid distorting his map.
It's best not to change the location of Dustin's charging station after he's done mapping the house.

Equipped with Room-to-Room ™ cleaning technology, Dustin automatically explores and cleans your home, avoiding furniture and obstacles along his path. For best results, remove clutter and small objects.

Maintenance

For Best Performance

To maximize Dustin's efficiency, it is best to keep his brushes, filters, and sensors clean.

Part	Maintenance Frequency	Replacement Frequency
Charging Station	Monthly
Dustbin	Monthly
Filter	Monthly	Every 6 months
Brushes	Weekly	Every 12 months
Sensors	Weekly
Front Wheel	Weekly
Battery		Every 24 to 36 months

Quick Tips: Clear debris out of nooks and crannies around the brushes and wheels.
Use tweezers to remove congestion from the brush ends and main and side brush compartments on Dustin.
Use scissors or the included cleaning tool to cut hair wrapped around the brushes.

Dust Bag

1. Open the lid.
   
2. Pull up the tab to close the dust bag's opening. Lift to remove the full dust bag and discard.
   
3. Place the new dust bag, sliding the card into place completely. Slide the opening tab all the way down.
   
4. Close the lid.
   

Self-emptying Charging Station

Before cleaning the charging station, unplug it.

1. Wipe the charging nodes (contact points).
   
2. Wipe the transmitter window clean, making sure it is not blocked or covered.
   
3. Remove the dustbag and clean the dustbag container from debris buildups or any blockage for free flow of air.
   
4. Unplug the station. Inspect the disposal vent and air pathway.
   Clean and remove any congestion.
   

Brushes

1. Pull up to remove the side brush.
   
2. Remove debris from the side brush and its socket.
   
3. Pinch the tabs on the main brush gate and lift.
   
4. Clean the main brush and all its components, including the brush gate and brush compartment.
   

Sensors

Use a soft cotton cloth to wipe the sensors.

1. Wipe the edge and wall sensors.
   
2. Wipe the charging nodes on Dustin and his station.
   
3. Wipe the metal connectors on the dustbin and wet mop attachment.
   
4. Wipe the top and the area around the SLAM LiDAR.
   

Dustin's SLAM LiDAR is a sensitive sensor. Do not apply force, insert objects, or adjust the SLAM LiDAR. Do not sit on Dustin or place items on top of him.

Front Wheel

1. Using a flat head screwdriver for leverage, grip the wheel firmly and pull.
   
2. Once the wheel is removed, use the screwdriver to pry out the wheel assembly.
   
3. Clean the wheel and all its components, including the assembly and wheel socket.
   
4. Replace both parts when done. Push down to lock them into place.
   

Battery

Power OFF Dustin before replacing the battery. Press and hold the GO button.

1. Use a Phillips head screwdriver to open the battery compartment.
   
2. Unplug the old battery and plug in your new one.
   
3. Slide the new battery into Dustin.
   

High power mode exponentially increases Dustin's battery use. Use low power mode to reduce power usage on Dustin.

Accessories

Mop Attachment

1. Remove the dustbin.
   
2. Open the reservoir tab and fill it with water. Use distilled water in hard water areas.
   
3. Align the mop attachment connectors with the dustbin's and press to lock in place.
   
4. Replace the dustbin.
   
   Note: With the mop attachment connected,
   Dustin will not enter the NoMop zones.

Mop Attachment Maintenance

The reservoir should be drained after use to avoid possible water damage.

1. Remove the mop attachment.
   
2. Pull open the tab and empty the reservoir.
   
3. Wash the mopping cloth. Air-dry all parts when done.
   

Troubleshooting

Whenever Dustin runs into trouble, he will stop and his trouble indicator will blink. Check the bObsweep app for trouble details.

Trouble	Solution
Battery	Low or disconnected battery. Check connection. Reset, and charge Dustin.
Left/Right Wheel	Left/Right wheel is jammed. Check for obstruction and clean.
Main Brush	Main brush is jammed. Remove and clean.
Side Brush	Side brush is jammed. Remove and clean.
Dustbin	Dustbin is disconnected or contact points are dirty. Clean contact points and reinsert. Or, the vacuum Motor is jammed. Check for obstruction and clean.
Mop Attachment	Dustin is trying to mop but the mop attachment is disconnected or contact points are dirty. Check for obstruction and clean.
Edge Sensors	Dustin is stuck near a cliff, is off ground, or the edge sensors are dirty. Move Dustin to safety, and clean the edge sensors.
Bumper	Bumper is dirty or jammed. Wipe around the bumper; remove any obstruction.
LiDAR Bumper	SLAM LiDAR's bumper is jammed. Check for obstruction and clean.
LiDAR	SLAM LiDAR is not clean/lost visibility. Clean the SLAM LiDAR and move Dustin away from mirrors/metallic surfaces/walls and to the center of the room.
Charging Station	Can't locate the charging station. Replug the charging station and charge Dustin.
User Interface	Dustin's UI/USB port is not responding. Reset Dustin & ensure the USB port is empty.
Electronic	Electronic component error. Reset Dustin (Power OFF and back ON).
Stuck	Dustin is stuck. Clear away obstacles/clutter/wires & reset Dustin.
Navigation	Dustin is not able to navigate. Clear away any clutter/wires & reset Dustin.
Localization	Dustin can't self locate on map. Check map accuracy/erase map for remapping.
Settings	Current room settings don't match Dustin's. Change map settings/schedules.

Home Checkup Test

If Dustin is not performing as well as he should, you can diagnose the problem with a simple home checkup test.

Putting Dustin in/out of checkup mode

To put Dustin in Checkup mode:
Press and hold the "GO" "CHARGE" and "WI-FI" buttons simultaneously for a few seconds until the bot says: "Home Checkup Mode Activated". In this mode, Dustin's LiDAR sensor rotates.

To exit the Checkup mode:
Press the "GO" "CHARGE" and "WI-FI" buttons together again. You'll hear "Exiting Home Checkup Mode" and Dustin's LiDAR sensor stops rotating.

• During the test, if Dustin's left idle for over a minute, he'll automatically exit the Home Checkup Test.
• To move among Steps in the Checkup test, press the Wi-Fi button.
• To start / stop the tests in each Step, press the GO button until you hear "Begin Test" and "Stop Test". Always stop a test before moving to the next step.

Step	Part(s) Tested	Description
1	Battery	After a full charge, test Dustin's battery.
2	Edge Sensors	Test edge sensors individually.
3	Charging Station	Test charging sensors individually.
4	Bumpers and Wi-Fi	Test the Wi-Fi module & touch sensors.
5	Motors (wheels, brushes, vacuum, mop)	Test each of Dustin's motors individually.
6	SLAM LiDAR, Charging and Self-empty	Test Dustin's SLAM LiDAR, charging contact points, and self-empty function.

For a step-by-step video guide of Home Checkup Test, visit: bobsweep.com/dustin-support.

FAQs

Dustin won't turn on no matter what I do.
If Dustin is not responding to his buttons, then his battery has likely drained too low for him to operate. Place Dustin on his charging station and allow him to fully charge. When placing him on the station, ensure the dustbin is fully latched, and there's perfect alignment between the charging nodes on the back of Dustin and his charging station's.

Dustin runs out of battery before he's finished mapping.
Use the Swift Map feature on the bObsweep app to ask Dustin to map the floor without cleaning it. In this mode, Dustin explores and maps the house, then returns to his charging station without cleaning it. If the floor is too large for Dustin to fully clean in one charge, toggle on Auto-resume under Settings > Cleaning Preferences on the bObsweep app, and Dustin will pickup where he left off after recharging.

Dustin's not picking up as much as he used to.
Dustin will have trouble cleaning if his dustbin is clogged, or his main brush is clogged or tangled with hair. Remove Dustin's main brush and clean it thoroughly from end to end. Remove and open the dustbin, and remove any large debris from Dustin's dustbin container to ensure smooth flow of air.

Dustin is not self-emptying and the indicator on the station is flashing red.
By default, every time Dustin docks, a loud vacuuming process empties his dustbin into his station's disposable dust bag. You can change the frequency using the bObsweep App.
If Dustin's dustbin gets too packed, or if the station's air passage is clogged, contents cannot be vacuumed out. Remove and open the dustbin and dump its contents. Unplug the station and open the air passage to remove anything clogging it.

Dustin's having trouble finding his station.
Make sure Dustin's charging bed is installed. You may need to relocate Dustin's station to a more accessible area. Make sure the station is placed in a centralized area, on a hard, flat surface away from stairs or edges, direct sunlight, mirrors or reflective surfaces, and with plenty of open space around it. Then, erase the old map and let Dustin remap the house from his new station.

Can I pick Dustin up?
Picking up and moving Dustin during a cleaning session is not recommended, as it can affect his current cleaning cycle/map. Furthermore, it's best not to relocate Dustin's charging station once he has mapped his environment. If you have to relocate the station, erase the old map and let Dustin map the house again.

Can't connect Dustin to Wi-Fi.
You can connect Dustin to a 2.4GHz Wi-Fi after he's fully charged. To do so, turn ON 'Location Services' and 'Bluetooth' on your phone settings. Also allow 'Local Network' access and turn off 'Wi-Fi Calling' on your phone. Write down your 2.4GHz Wi-Fi network and its password (note that they are case sensitive). Bring Dustin and your phone close to your modem or router and be sure to select the correct model name 'Dustin' from the list of bots.. For more information, visit: bobsweep.com/dustin-support.

Can I make changes to or delete the map Dustin made?
Yes. Dustin's map is fully customizable and editable. Review the map Dustin creates, and make any modification you wish. For step-by-step instructions, visit: bobsweep.com/dustin-support.

Can Dustin clean my multi-floor house?
Yes. Dustin can save up to 3 floor maps. For step-by-step instructions on how to save maps, visit: bobsweep.com/dustin-support.

How can I diagnose Dustin's exact problem?
You can check Dustin's health through a Home Checkup Test. For more information on the test, visit: bobsweep.com/dustin-support.

Dustin stopped cleaning and the trouble indicator is flashing.
When Dustin is in trouble and needs your help, he will stop and the trouble indicator blinks.
Open the bObsweep app and find the trouble details at the top of the Control page.

Dustin is Offline.
Dustin may be hibernating or is powered OFF and disconnected himself from Wi-Fi. To bring him back online, place him on the charging station and let him charge and power ON. For more information, visit: bobsweep.com/dustin-support.

Dustin's getting stuck.
If there are areas of repeat problem in the house that Dustin gets stuck under or stops on, draw NoSweep zones over them on the map to keep Dustin out of trouble. For step-by-step instructions on how to draw/edit/save/delete NoSweep areas, visit: bobsweep.com/dustin-support.

Does Dustin work with Google and Alexa devices?
Yes! Dustin can be connected to Google Home and Alexa apps / devices. For more information, visit: bobsweep.com/dustin-support.

Warranty

• 2-Year Standard Warranty
• 5-Year Subsidized Repair Plan
• Lifetime of Customer Service

To claim your warranty, register your bot at www.bobsweep.com/warranties.

Contact Us

If you have any questions or concerns, please contact our helpful support team at
support@bobsweep.com
or 1-888-549-8847.
Business Hours: Monday – Friday, 9 a.m. – 5 p.m. Pacific Time.

Additional troubleshooting information and how-to guides can be found on the bObsweep app and at www.bobsweep.com/dustin-support.

Important Safety Instructions

• Dustin is not intended for use by persons (including children) with reduced physical or mental capabilities, or lack of experience and knowledge, unless under the close supervision of a person responsible for their safety.
• Dustin is composed of electronic components that in rare and unintended cases can cause hazards of heating, fire, and other malfunctions. And, because Dustin is capable of autonomous movement, his use poses the risk of collision with property, pets, and persons. Unintended removal of articles — such as small valuables, jewelry, or hair of persons or pets lying on the floor — may also occur.
• Dustin is not a toy. Small children and pets should be supervised when Dustin is operating.
• Be aware that Dustin moves on its own. Take care when walking in the area that Dustin is operating in to avoid stepping on it or tripping over it.
• If Dustin or his charging station has been damaged in any way, do not operate them. Contact our support team for further assistance.
• Do not let Dustin drop. The impact from a drop can damage the SLAM LiDAR.
• Do not use Dustin outdoors. And, do not store Dustin in a car.
• Do not expose Dustin or his charging station to temperatures higher than 113°F (45°C), moisture, or humidity.
• Store and operate in room temperature environments only.
• Only use Dustin with a 110-120v electric plug. Do not use with a voltage converter or transformer. Note: Using Dustin with a power converter will immediately void the warranty. Use of Dustin outside of the country where it was initially purchased voids the warranty.
• Dustin comes with a North American region approved power supply cord and is designed to be plugged into a standard household AC power outlet only. Do not use any other power supply cord or power strip.
• Do not use unauthorized cords or chargers. Use of an unauthorized charger could cause the battery to generate heat, smoke, catch fire, or explode.
• Risk of electric shock, use indoors in dry location only. Do not handle Dustin or his charging station with wet hands; use only on dry surfaces. Do not use a broken or damaged power inlet/wire.
• The charging station may be protected with a surge protector in the event of electrical storms or fluctuations.
• Do not pull or carry the charging station by the cord, close a door on the cord, or pull the cord around sharp edges or corners. Keep the cord away from heated surfaces. To unplug the cord, grasp the plug, not the cord.
• Power Dustin OFF and remove him from a power source when you are not using him and before conducting maintenance.
• Do not open or handle Dustin's charging station when plugged into the wall. Unplug first.
• Periodically inspect the battery pack for any sign of damage or leakage. Do not charge damaged or leaking battery packs. Leaks from the battery cells can occur under extreme usage or temperature conditions. If the liquid gets on the skin, wash quickly with water. If the liquid gets into the eyes, flush them immediately with clean water for a minimum of 10 minutes, and seek immediate medical attention.
• Do not mutilate or incinerate the battery, as it will explode at high temperatures.
• Do not short-circuit the battery by allowing metal objects to contact battery terminals or immerse in liquid. Do not subject batteries to mechanical shock.
• Do not dispose of your battery in fire. Old batteries should be recycled safely through your local recycler.
• If the floor contains stairs, place physical barriers to block off Dustin and prevent access to the stairs and ensure safe operation.
• If the floor contains a balcony, place physical barriers to block off Dustin and prevent access to the balcony and ensure safe operation.
• If the floor contains equipment, such as a stove, fan, space heater, or humidifier, remove the equipment before operation. There is a risk of injury, accident or malfunction if Dustin comes in contact and pushes the equipment.
• If Dustin passes over a power cord and drags it, there is a chance an object could be pulled off a table or shelf. Before using this device, pick up objects like clothing, loose papers, pull cords for blinds or curtains, power cords, and any fragile objects. Extinguish candles. Shut off space heaters.
• Do not use Dustin to pick up sharp objects, glass, or anything that is burning or smoking such as cigarettes, matches, or hot ashes.
• Do not operate Dustin in areas with exposed electrical outlets on the floor.
• With the exception of the wet mop attachment, do not immerse any part of Dustin into water or other liquids. Do not use Dustin to pick up spills. Do not allow Dustin or his station to become wet.
• Do not look directly into the rotating transmitting part (laser) of the SLAM LiDAR.
• For your safety, do not insert tools, fingers, or other items into the rotating part of the SLAM LiDAR.
• Do not use without dust bag and/or filters in place.
• Do not attempt to disassemble or open the charging station other than instructed in this Owner's Manual. Repairs on the station should only be carried out by our qualified technicians.
• Do not expose Dustin's SLAM LiDAR to direct sunlight or infrared light.
• Perform the required maintenance per the Owner's Manual to ensure safe operation of the robot and dock.

Documents / Resources

References

• Dustin | Support | bObsweep
• Warranty | bObsweep
• Dustin | Support | bObsweep

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