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Mitel 5215 Manual

Mitel 5215 Manual

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USER GUIDE

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Summary of Contents for Mitel 5215

  • Page 1 USER GUIDE...

  • Page 3: Table Of Contents

    Contents ABOUT YOUR PHONE ....................1 TIPS FOR YOUR COMFORT AND SAFETY ..............3 CUSTOMIZING YOUR PHONE ..................4 Ringer Control ..................4 Handset Receiver Volume Control.............. 4 Speaker Volume Control................4 Display Contrast Control ................4 Feature Keys ..................5 Language Change..................
  • Page 4 USING ADVANCED FEATURES ................. 23 Account Codes ..................23 Callback ....................23 Call Park ....................24 Call Park - System................. 25 Call Park - Specific Orbit ................ 26 Call Pickup ................... 26 Call Park - Destination Phone..............27 Campon ....................27 Do Not Disturb..................

  • Page 5: About Your Phone

    IMPORTANT NOTE FOR HEADSET USERS: Headsets with a feature control switch that are approved for use with the 5215 IP phone must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone.
  • Page 6 1. Display 2. Message Waiting Indicator 3. Fixed-Function Keys 4. Volume Control 5. Programmable Feature Keys Telephone status indicators When line is the indicator is Idle Busy Ringing Flashing slowly On hold at your set Flashing rapidly On hold at another set Flashing slow on/fast off Designation Card Write the name of the feature keys on the designation card (use the side of...

  • Page 7: Tips For Your Comfort And Safety

    TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.

  • Page 8: Customizing Your Phone

    CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press To adjust the Ringer Pitch while the set is idle: 1. Press SUPERKEY. 2. Press # until "Ringer Adjust?" appears. 3. Press * for Yes. 4.

  • Page 9: Feature Keys

    Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key. 3. Press SUPERKEY. To program a feature key: 1. Dial *47. 2. Press an unused personal key. 3. Dial the feature code for the desired feature key. 4.

  • Page 10: Language Change

    Feature Code Feature Key Call Forward Account Code Do Not Disturb Auto Answer Music Direct Page Paging - PA Pickup Campon Callback Swap Privacy Release Intrude Night Answer Forward Call Release Single Flash Double Flash Headset Mode Headset Mute Call Park System Park Call Forward Always Toggle Call Forward Busy Toggle...

  • Page 11: Making And Answering Calls

    MAKING AND ANSWERING CALLS If your telephone system operates as a PBX, the Prime Line can be used for both incoming and outgoing calls. Outgoing calls require dialing a line access code (usually "9") followed by the telephone number. In a key telephone system (KTS), the Prime Line is used for internal (Intercom) calls only.

  • Page 12: Answer A Call

    Answer a Call Lift the handset. Press the flashing Line Appearance key and lift the handset. Note: The Auto-Latch Microphone feature described elsewhere in this guide allows you to answer and respond to internal calls handsfree. Redial To redial the last number that you manually dialed: 1.

  • Page 13: Speed Call Keys

    Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1.

  • Page 14: Speed Call - Personal

    Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *52. 3. Enter an index number between 1 and 5. To store a personal Speed Call number: 1. Lift the handset. 2. Dial *51. 3.

  • Page 15: Handsfree Operation

    Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1.

  • Page 16: Auto-Answer

    Auto-Answer To enable or disable Auto-Answer when you are using a headset: Press the Auto-Answer feature key. To answer a call when you hear ringback: Communicate by using the speaker and the microphone. To terminate a call: Press CANCEL. Wait for the caller to hang up. CALL HANDLING Hold To place a call on Hold:...

  • Page 17: Hold And Page

    Hold and Page The Hold and Page feature allows you to put a call on hold and page without having to use a feature key or code. You can also page after parking a call; see Call Park - Specific Orbit. To place a call on hold and page: 1.

  • Page 18: Conference

    Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. Press TRANS/CONF. 2. Dial the number of the next party 3. Wait for an answer. 4. Press TRANS/CONF. To leave a Conference: Hang up.

  • Page 19: Call Forward

    Call Forward Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only. If you want to redirect both external and internal calls, you must program each separately. "Always Forward?"...

  • Page 20: Call Forward (Enhanced)

    Call Forward (Enhanced) Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only. If you want to redirect both external and internal calls, you must program each separately. "Always Forward?"...
  • Page 21 To turn Call Forward on and off (once it has been programmed): 1. Press SUPERKEY. 2. Press # until "Call Forwarding?" appears. 3. Press *. 4. Do one of the following: For external forwarding, press the * softkey. For internal forwarding, press the #. 5.

  • Page 22: Call Forward (No Internal/External Split)

    Call Forward (No Internal/External Split) Call Forward lets you redirect incoming calls to an alternate number. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer.

  • Page 23: Call Forward (No Internal/External Split - Enhanced)

    Call Forward (No Internal/External Split - Enhanced) Call Forward lets you redirect incoming calls to an alternate number. "Always Forward?" redirects all incoming calls regardless of the state of your telephone. "When No Answer?" redirects calls after several rings if you don't answer.

  • Page 24: Call Forward - I'm Here

    Call Forward - I'm Here To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press # until "Call Forwarding?" appears. 3. Press * for Yes, and then choose internal call forwarding or external call forwarding.

  • Page 25: Call Forward - Forced

    Call Forward - Forced To force an incoming call to be forwarded: Press the Forward Call feature key. To immediately transfer to another extension's No Answer forwarding destination when making a call: Press the Forward Call feature key when it lights. Call Forward - Toggle This feature is useful if you want call forwarding in effect for Busy and No Answer conditions most of the time, but need to override it with Call Forward...

  • Page 26: Messaging - Advisory

    Messaging - Advisory To turn Messaging - Advisory on: 1. Press SUPERKEY. 2. Press * to select ADVISORY MSGS. 3. Press # until the desired message appears. 4. Press * to turn on Advisory Messages. 5. Press SUPERKEY to exit. To turn Messaging - Advisory off: 1.

  • Page 27: Using Advanced Features

    USING ADVANCED FEATURES Account Codes To enter an Account Code at the start of a call: 1. Press the Account Code feature key. 2. Enter the account code. 3. Dial the telephone number. Callback To request a Callback when you reach a busy or unanswered telephone: Press the Callback feature key.

  • Page 28: Call Park

    Call Park To park a call that is on your prime line (Line 1 key): Press the Call Park feature key. Press TRANS/CONF and then dial *33. The call is parked and you receive dial tone on your prime line. To retrieve a parked call from your phone while your phone is idle, or while you are off-hook and hearing dial tone: Press the Call Park feature key.

  • Page 29: Call Park - System

    Call Park - System This feature allows you to park a call from any line on your telephone not just the prime line. The number of calls you can park is limited only by the number available system park "orbits." To park a call in system orbit: 1.

  • Page 30: Call Park - Specific Orbit

    Call Park - Specific Orbit This feature allows you to park a call in a specific orbit by entering a two- digit orbit number or by pressing a feature key assigned to a specific orbit number. To park a call in a specific orbit: 1.

  • Page 31: Call Park - Destination Phone

    Call Park - Destination Phone Call Park - Destination Phone allows you to park an answered call on another phone. If a parked call is not retrieved after a specified length of time, a reminder occurs. To park an active call on another phone: 1.

  • Page 32: Paging - Pa

    Paging - PA To use Paging: 1. Lift the handset. 2. Do one of the following: To page the default zone, press the PA Page feature key. To page a specific zone, dial *13 followed by the zone number (0-9). 3.

  • Page 33: Paging - Group

    Paging - Group To page all telephones in a paging group simultaneously through their speakers: 1. Lift the handset. 2. Press the Direct Page feature key. 3. Press #. 4. Page the called parties. To respond to a Group Page: 1.

  • Page 34: Dss/Blf/Call Pickup

    DSS/BLF/Call Pickup Your phone may have keys programmed to show the status (idle, busy, ringing, call on hold) of another destination and to retrieve calls ringing or on hold at the destination. To retrieve a call ringing at the DSS/BLF destination: Press the slowly flashing DSS/BLF key.

  • Page 35: Headset Operation

    Headset Operation (Headset with Feature Control Switch) IMPORTANT NOTE: Headsets with a feature control switch that are approved for use with the 5215 IP phone must be installed in the dedicated headset jack (the jack nearest the front of the phone). Installation will disable your handset microphone.

  • Page 36: Park And Page

    Park and Page With Park and Page, you can park a call and initiate a page all in one step. Park and Page options include Park and Page Set: After a call is parked, the system performs an all-set page. Park and Page Group: After a call is parked, the system pages your Paging Group.
  • Page 37 To park a call and page a call: 1. Answer or make a call. 2. Perform one of the following: To page all phones and the PA, press Park & Page Sets. Press TRANS/CONF, dial *63 and dial *. To page all phones in a group and the PA, press Park & Page Grp. Press TRANS/CONF, dial *63 and press #.

  • Page 38: Record A Call

    Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2-party call: Press the Record Call key.

  • Page 39: Reminder

    Reminder To set or modify a timed reminder: 1. Lift the handset. 2. Dial *32. 3. Set a time by entering the hour and minutes in 24-hour format. For example, entering 1415 sets a reminder for 2:15 PM. You hear dial tone if the time is valid; reorder tone if it is invalid. To cancel a timed reminder: 1.

  • Page 40: Reminder - Multiple

    Reminder - Multiple To set multiple reminders (up to three): 1. Lift the handset. 2. Dial *32. 3. Dial # followed by the number of the timer (#1, #2, or #3). To repeat the timer daily, dial *. 4. Set a time by entering the hour and minutes in 24-hour format. For example, entering 1415 sets a reminder for 2:15 PM.

  • Page 41: Call Monitoring

    Call Monitoring This feature allows you to monitor another extension user's phone conversation, either with or without the user's knowledge. If your system is programmed to notify users that they are being monitored. they hear a beep when monitoring begins. Users that have a display telephone also see your name and extension number in the display for the duration of the call.

  • Page 42: Door Opener

    To monitor a a call: 1. Lift the handset. 2. Dial *45 followed by the number of the extension you wish to monitor. If the user is on a call, INTRUDING followed by the user’s extension number appears in your telephone display. If the user is not on the phone, you hear busy tone and the user's extension number followed by the words IS IDLE are shown in your telephone display.

  • Page 43: Feature Access Codes

    FEATURE ACCESS CODES Tone Demonstration Last Number Redial Call Hold Retrieve (Remote) Call Forwarding - Internal Only Call Forwarding - External Only Call Forwarding - All Calls Call Forwarding - I'm Here Call Forwarding - Cancel I'm Here Account Code Access Callback Busy <single digit only>...
  • Page 44 , ® Trademark of Mitel Networks Corporation. © Copyright 2004, Mitel Networks Corporation. All rights reserved.

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