Mitel 5215 Sip User And Administrator Manual
Mitel 5215; 5220 ip phones
Hide thumbs
Also See for 5215:
- User manual (85 pages) ,
- Administration manual (57 pages) ,
- Manual (44 pages)
Table of Contents
Advertisement
Advertisement
Table of Contents
Subscribe to Our Youtube Channel
Related Manuals for Mitel 5215
Summary of Contents for Mitel 5215
- Page 1 SIP USER and ADMINISTRATOR GUIDE...
- Page 2 Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
-
Page 3: Table Of Contents
Accessing the Web Configuration Tool online Help ................2 Accessing Other Documentation .....................2 ABOUT SIP AND YOUR PHONE................3 User SIP Account.........................3 Administrative Mode......................3 The 5215 IP Phone ......................3 The 5220 IP Phone ......................4 Elements of Your Phone ......................5 Accessories for Your Phone....................6 Headsets............................6 Conference Units (5220 IP Phone only) ..................6... - Page 4 5215 and 5220 IP Phone SIP User and Administrator Guide Handset Receiver Volume ....................13 Adjusting Handset Receiver Volume .....................13 Speaker Volume.........................13 Adjusting Speaker Volume ......................13 Display Contrast.........................14 Adjusting Display Contrast ......................14 Programming/Modifying/Deleting Personal Keys...............14 Display Language ......................14 Setting Display Language......................14 MAKING AND ANSWERING CALLS..............
- Page 5 Table of Contents Messaging – Voice Mail .....................23 Accessing your Voice Mail Messages ...................23 USING ADVANCED FEATURES ................24 Do Not Disturb........................24 Enabling/Disabling Do Not Disturb ....................24 Call Logs ..........................24 Viewing a Call Log Entry .......................25 Deleting a Call Log Entry.......................25 Dialing a Call Log Entry .........................26 Handset, Handsfree and Headset Modes ................26 Switching Between Handset and Handsfree Modes ..............26...
- Page 6 5215 and 5220 IP Phone SIP User and Administrator Guide View/Modify the Network Settings..................36 Viewing the IP and MAC Addresses....................36 Modifying Network Settings ......................36 Upgrade the Phone’s Firmware ..................37 Viewing the Firmware Version.......................37 Upgrading the Firmware ........................37 Voice Mail...........................38 Configuring Voice Mail........................38 Daylight Savings ........................39...
- Page 7 Table of Contents Maintenance Logs......................54 Viewing Maintenance Logs......................54 Saving Maintenance Logs ......................54 Audio ..........................54 Time and Date........................54 Setting the Correct Time and Date on the Phone .................54 Port Mirroring ........................55 Enabling/Disabling Port Mirroring ....................55 Ping Test ..........................55 Pinging an IP Address ........................55 DHCP Trace........................56 Performing a DHCP Trace......................56 Diagnostics.........................56...
- Page 8 5215 and 5220 IP Phone SIP User and Administrator Guide - vi -...
-
Page 9: Welcome
Web Configuration Tool online Help. • About SIP and Your Phone: information on SIP, and the 5215 and 5220 IP Phones, their features and supported accessories. • Getting Started: information on how to access the Superkey Menu Interface and the Web Configuration Tool to program and use your phone’s features. -
Page 10: Supporting Documentation
5215 and 5220 IP Phone SIP User and Administrator Guide Supporting Documentation Accessing the Web Configuration Tool online Help As you will learn in Accessing Your Phone’s Features on page 7, you can use a web browser called the Web Configuration Tool to program and modify features on your phone. For information on how to use this tool, refer to the Web Configuration Tool online Help. -
Page 11: About Sip And Your Phone
In SIP mode, your 5215 or 5220 IP Phone becomes an intelligent SIP phone that manages its own call states and features. SIP uses the Internet to connect your 5215 or 5220 IP Phone to other SIP phones. To make a call you can dial by SIP URL or IP address. You can also make calls to phones on the Public Switched Telephone Network (PSTN), or “regular”... -
Page 12: The 5220 Ip Phone
5215 and 5220 IP Phone SIP User and Administrator Guide Figure 1: 5215 IP Phone The 5220 IP Phone The 5220 IP Phone has eight fixed-function keys, two arrow keys, three softkeys and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line. -
Page 13: Elements Of Your Phone
In this guide, the arrow keys are represented by Keypad When making a call, used to enter the number, name, SIP URL or IP address you want to dial. When programming the 5215 or 5220 IP Phone, used to enter information. Depending - 5 -... -
Page 14: Accessories For Your Phone
Allow you to initiate, receive and manage calls by using the pre-assigned Line keys. The default Line key is Line 1. On the 5215 IP Phone, Line 1 is the bottom left key (see Figure 1 on page 4), and, on the 5220 IP Phone, Line 1 is the bottom right key (see Figure 2 on page 4). -
Page 15: Getting Started
Getting Started Getting Started After installing and familiarizing yourself with your 5215 or 5220 IP Phone, you are ready to access and use your phone’s SIP and “regular” features. To do so, you may use either of the following two interfaces: •... -
Page 16: Menu Item Selection
• If you have a 5220 IP Phone, press the three softkeys to select menu items as indicated on the display. Entering Numbers and Letters 5215 IP Phone The 5215 IP Phone allows you to use the keypad to enter numbers to dial • Extension numbers. • Phone numbers (PSTN numbers). Note: Keys and # on the keypad cannot be used when dialing phone numbers on the 5215 IP Phone. -
Page 17: Passwords
• Accessing certain SIP-related menus through the phone’s Superkey Menu Interface (Administrator only). • Accessing the Web Configuration Tool. Phone Passwords Only your Administrator requires a user name and password to access all configurable SIP features of the 5215 or 5220 IP Phone. - 9 -... -
Page 18: Web Configuration Tool Passwords
Administrator. Call Encryption Indicator The 5215 and 5220 IP Phones automatically provide Secure Real-time Transport Protocol (SRTP) voice encryption when connected to a phone that also supports SRTP. A “secured call” icon (closed padlock) appears on the display for encrypted calls, and for conference calls in which all connected parties support SRTP. -
Page 19: Protect Your Hearing
Getting Started Protect your Hearing The 5215 and 5220 IP Phones have a control for adjusting the volume of the handset receiver or headset (see Customizing Your Phone on page 12). Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. -
Page 20: Customizing Your Phone
5215 and 5220 IP Phone SIP User and Administrator Guide Customizing Your Phone This section provides procedures to customize the following aspects of your 5215 or 5220 IP Phone: • Ringer volume and pitch • Handset receiver volume • Speaker volume •... -
Page 21: Adjusting Ringer Pitch
Customizing Your Phone Adjusting Ringer Pitch To adjust the ringer pitch on your phone: 1. Press Superkey, and then press >> until SETTINGS & OPTIONS? appears on the display. 2. Press OK, and then press ▼ until RINGER SOUNDS? appears on the display. 3. -
Page 22: Display Contrast
5215 and 5220 IP Phone SIP User and Administrator Guide Display Contrast Adjusting Display Contrast You can adjust the display contrast of your 5215 or 5220 IP Phone to suit your preference. To adjust the display contrast of your phone: • While the phone is idle, press . -
Page 23: Making And Answering Calls
Making and Answering Calls Making and Answering Calls Once your 5215 or 5220 IP Phone is installed and configured to SIP mode, you can start using your phone and all of its features, including “regular” and SIP. This section describes the different methods available to make and answer calls using your SIP-supported 5215 or 5220 IP Phone. -
Page 24: Dialing By Name (5220 Ip Phone Only)
5215 and 5220 IP Phone SIP User and Administrator Guide Dialing by Name (5220 IP Phone only) To dial by name: 1. Lift the handset. 2. Press NAME. 3. Enter the name of the party you want to call. Note: If the name has more than 20 characters, only the last 20 characters will appear. -
Page 25: Using The Handset, Headset Or Speaker To Answer Calls
Making and Answering Calls Using the Handset, Headset or Speaker to Answer Calls To answer a call, do one of the following: • For handset mode, lift the handset. • For headset mode, press the Headset key, and then press the flashing green Line key. •... -
Page 26: Call Handling
5215 and 5220 IP Phone SIP User and Administrator Guide Call Handling You can use the Superkey Menu Interface or the Web Configuration Tool to access features explained in this section. While on a call, you can use the Web Configuration Tool to change some of these settings, but the changes will not take effect until you have finished the call. -
Page 27: Enabling/Disabling Call Forward
You can transfer an active call to another party. To do so, at least one line must be free on your phone. Note: The 5215 IP Phone supports two lines, and the 5220 IP Phone supports four lines. If all lines are busy on your phone, none of your callers will be able to transfer their call away from you to another phone. -
Page 28: Transferring A Call To A Third Party Already On Hold
3. Hang up. Call Waiting On the 5215 IP Phone, you can have one call waiting while you are connected on another call. On the 5220 IP Phone, you can have a maximum of three calls waiting – any new call goes to the next free line. -
Page 29: Adding A Party On Hold To A Call In Progress
If either of the called parties hangs up, the call will remain connected. Hold The 5215 IP Phone supports a maximum of two held calls at the same time. The 5220 IP Phone supports a maximum of four held calls. Putting a Call on Hold To put a call on hold: •... -
Page 30: Changing On Hold Settings
5215 and 5220 IP Phone SIP User and Administrator Guide Changing On Hold Settings When you place a call on hold, you will hear a regular beep after a programmed delay to remind you that you have a call on hold. If the handset is in its cradle, you will hear the beep through the handsfree speaker. -
Page 31: Messaging - Voice Mail
Call Handling Messaging – Voice Mail To receive and access voice mail messages, your Administrator must use the Web Configuration Tool to program your voice mailbox information. When there is a new message in your voice mailbox, the Message Waiting/Ringing Indicator flashes orange. -
Page 32: Using Advanced Features
7). Call Logs Call Logs keeps a record of your missed, answered and outgoing calls. On the 5215 IP Phone, Call Logs records the five most recent calls for each of the three types of calls; on the 5220 IP Phone, the ten most recent calls for each of the three types of calls are recorded. -
Page 33: Viewing A Call Log Entry
Using Advanced Features The call information recorded includes the party name, number, SIP URL or IP address, the call duration, and the time and date of each call. When you have missed incoming calls, the number of calls missed replaces the date on your phone’s display. -
Page 34: Dialing A Call Log Entry
5215 and 5220 IP Phone SIP User and Administrator Guide Dialing a Call Log Entry To dial a Call Log entry: 1. Do one of the following: • Press Superkey, and then press >> until CALL LOGS? appears on the display. -
Page 35: Switching Between Headset And Handsfree Modes
• Press Microphone again. Phone Book The Phone Book is a scrollable list of contacts from which you can make a call. On a 5215 IP Phone, your Phone Book can hold a maximum of 20 contacts. On a 5220 IP Phone, your Phone Book can hold a maximum of 60 contacts. -
Page 36: Modifying A Phone Book Entry
5215 and 5220 IP Phone SIP User and Administrator Guide 3. Press to navigate through the entries until ENTRY EMPTY appears on the display. 4. Press ADDNEW. PROGRAM ADDRESS? appears on the display. 5. Press YES, and then enter the IP address or SIP URL of the contact. -
Page 37: Making Calls From The Phone Book
You can program a Personal key as a Speed Dial to call someone with one key press. On the 5215 IP Phone, you can program Personal keys 3 and 4 as Speed Dials. On the 5220 IP Phone, you can program Personal keys 1 through 7 in the left row as Speed Dials. -
Page 38: Editing A Speed Dial Key
5215 and 5220 IP Phone SIP User and Administrator Guide 3. Press the Personal key you wish to program. The associated programming information appears on the display. If the key is not currently programmed, UNUSED KEY appears on the display. -
Page 39: Deleting A Speed Dial Key
Using Advanced Features Deleting a Speed Dial Key To delete a Speed Dial key: 1. Press Superkey, and then press >> until PROGRAM MEMORY KEYS? appears on the display. 2. Press OK. SELECT A KEY appears on the display. 3. Press the Personal key from which you want to delete its Speed Dial programming. The associated programming appears on the display. - Page 40 5215 and 5220 IP Phone SIP User and Administrator Guide 3. Press OK. SET TIME? appears on the display. 4. Do one of the following: • To change the time, press YES. 12 OR 24 HR FORMAT? appears on the display.
-
Page 41: Administrator Tools
As the Administrator, use the default administrator user names and passwords to first access all configurable features of the 5215 or 5220 IP Phone. It is recommended that you change these passwords as soon as possible to prevent unauthorized changes to the phone. -
Page 42: Changing Phone Passwords
5215 and 5220 IP Phone SIP User and Administrator Guide Table 4: 5220 IP Phone Default Administrator User Name and Password Default User Name Default Password Administrator admin 5220 Note: For Web Configuration Tool administrator and user password information, see Web Configuration Tool Passwords on page 10. -
Page 43: Protocols
Administrator Tools Protocols You can control whether the phone can be accessed through the following communication and media protocols: • Hypertext Transfer Protocol (HTTP) • Trivial File Transfer Protocol (TFTP) • Telnet • Simple Network Management Protocol (SNMP) • Secure Real-time Transport Protocol (SRTP). Enabling/Disabling Communication and Media Protocols Note: To have access to the Web Configuration Tool, HTTP must be enabled. -
Page 44: Configuring A User Sip Account
To view the phone’s active user name: 1. Press Superkey. 2. Press the third Personal key (counting upwards from the bottom on the 5215 IP Phone) or the Line 3 key (5220 IP Phone). The user display name (top) and user name (bottom) appears. -
Page 45: Upgrade The Phone's Firmware
10. For the settings to take effect, reboot the phone (i.e. unplug the power source from the phone, and then plug the power source back in). Note: For information on hotkeys to reboot the 5215 or 5220 IP Phone, refer to the Web Configuration Tool online Help for the Administrator (see Supporting Documentation on page 2). -
Page 46: Voice Mail
5215 and 5220 IP Phone SIP User and Administrator Guide access the Network Configuration and Firmware Update pages of the Web Configuration Tool (see The Web Configuration Tool on page 7). The options available to perform an HTTP or TFTP firmware upgrade include •... -
Page 47: Daylight Savings
Administrator Tools 2. Press OK, and then press ▼ until NETWORK SETTINGS? appears on the display. 3. Press OK, enter your administrator password, and then press SUBMIT. 4. Press NEXT until VOICE MAIL SERVER appears, and then press REVIEW. 5. Press CHANGE, enter the IP address of the voice mail server, and then press SUBMIT. After the information is saved, VOICE MAIL SERVER appears on the display. -
Page 48: Additional Settings
HTTP or TFTP server, settings on the phone do not change. Note: When a 5215 or 5220 IP Phone uses configuration files, you can still change settings manually; however, if these settings are also defined in the configuration files, the files will overwrite the manual settings the next time the phone reboots. -
Page 49: Hot Line
Hot Line When a Hot Line number, SIP URL or an IP address is set up, the 5215 or 5220 IP Phone automatically dials that number or address when taken off-hook. -
Page 50: Appendix A - Superkey Menu Interface
Appendix A — Superkey Menu Interface You use the Superkey Menu Interface to view or program many of the 5215 and 5220 IP Phone features in the main program, or the “regular” state of the phone. To access the Superkey Menu Interface, press Superkey when your phone is idle. - Page 51 Appendix A — Superkey Menu Interface Table 5: Superkey Menu Interface Menus and Settings (continued) Main Menu Submenu Notes 2. ACCESS PROTOCOLS? (Administrator password required) To control which communication protocols and media protocols are made available to connect remotely to the phone. As well, you can disable access to some or all protocols, if required, for security reasons.
-
Page 52: Appendix B - Configuring Sip Settings In The Boot Program
5215 and 5220 IP Phone SIP User and Administrator Guide Appendix B — Configuring SIP Settings in the Boot Program In addition to using the Superkey Menu Interface or the Web Configuration Tool to modify SIP configuration settings, the Administrator can also modify these and additional settings in the boot program. - Page 53 Appendix B — Configuring SIP Settings in the Boot Program Table 6: SIP Configuration Menus in the Boot Program (continued) Main Menu Submenu Notes VIEW DHCP VALUES? Displays the DHCP settings. T1 (seconds) T1 Left (seconds) T2 (seconds) T2 Left (seconds) VIEW STATIC VALUES? Displays the static parameter settings.
- Page 54 5215 and 5220 IP Phone SIP User and Administrator Guide Table 6: SIP Configuration Menus in the Boot Program (continued) Main Menu Submenu Notes TOOLS AND PING TEST? Allows you to ping the parameters. FEATURES? Phone IP Address Default Gateway IP...
-
Page 55: Network Settings In The Boot Program
Appendix B — Configuring SIP Settings in the Boot Program Network Settings in the Boot Program Modifying Network Settings in the Boot Program To modify the network settings in the boot program: 1. Plug the DC adapter cord into the power input, and press and hold at the until NETWORK SETTINGS? appears on the display. -
Page 56: Hardware Settings In The Boot Program
5215 and 5220 IP Phone SIP User and Administrator Guide 2. Press ▼ until NETWORK PARAMETERS? appears on the display, and then press YES. VIEW CURRENT VALUES? appears on the display. 3. (Optional) Press YES, and then press to navigate through the parameters. -
Page 57: Firmware Upgrade In The Boot Program
Appendix B — Configuring SIP Settings in the Boot Program To enter the new hardware settings: − Press YES, and then press CHANGE or NOCHANGE for each hardware setting. − If you choose to change a setting, enter the new setting, and then press ACCEPT. STORE CHANGES? appears on the display. -
Page 58: Phone Mode In The Boot Program
5215 and 5220 IP Phone SIP User and Administrator Guide − If you choose to change HTTP as well, proceed to “To enable or disable HTTP, or set an automatic HTTP firmware upgrade” on this page. If you choose not to change HTTP, press NOCHANGE. -
Page 59: Factory Default Settings In The Boot Program
8. To change the phone mode back to SIP from MiNET, repeat steps 1 to 7; however, in step 4, press SIP. Note: For information on using the 5215 or 5220 IP Phone in MiNET mode, refer to the 5215 and 5220 IP Phone User Guides of your supporting Mitel Integrated Communications Platform (ICP) (see Supporting Documentation on page 2). -
Page 60: Appendix C - Troubleshooting
5215 and 5220 IP Phone SIP User and Administrator Guide Appendix C — Troubleshooting This section contains troubleshooting information about • Phones working behind a non-SIP compliant router. • Phone error messages. • Maintenance logs. • Call statistics to remotely debug audio problems. -
Page 61: Phone Error Messages
– the phone is stuck on “PPPoE Initialize” during the boot program. *NO REG* Appears on the 5215 or 5220 IP Ensure SIP registration server is Phone, indicating that the phone running. has failed to register with a SIP If your SIP registration server is registration server. -
Page 62: Maintenance Logs
Time and Date Setting the Correct Time and Date on the Phone Use the Web Configuration Tool to configure your 5215 or 5220 IP Phone to obtain the time and date automatically by consulting a Simple Network Time Protocol Server (SNTP), version 4 or later. -
Page 63: Port Mirroring
Appendix C — Troubleshooting Port Mirroring Enabling/Disabling Port Mirroring You may want to mirror the LAN and PC ports to and from the phone for debugging purposes. To enable or disable port mirroring: 1. Plug the DC adapter cord into the power input, and press and hold at the same time until NETWORK SETTINGS? appears on the display. -
Page 64: Dhcp Trace
5215 and 5220 IP Phone SIP User and Administrator Guide DHCP Trace In order for the phone to perform a DHCP request, use the DHCP TRACE? submenu. You can then review the parameters that the DHCP returns. After you have reviewed the trace information, the DHCP Lease is released. -
Page 65: Glossary
Glossary Glossary Term Definition DHCP Dynamic Host Configuration Protocol HTTP Hypertext Transfer Protocol Integrated Communications Platform Identification Internet Protocol Local Area Network Media Access Control PSTN Public Switched Telephone Network Session Initiation Protocol SNMP Simple Network Management Protocol SNTP Simple Network Time Protocol SRTP Secure Real-time Transport Protocol TFTP... - Page 66 ®,™ Trademark of Mitel Networks Corporation © Copyright 2004, Mitel Networks Corporation All rights reserved...
Need help?
Do you have a question about the 5215 and is the answer not in the manual?
Questions and answers