F-SECURE INTERNET GATEKEEPER FOR LINUX 4.01 Administrator's Manual page 86

Message
###ERROR### vsd_start() error
Description
Virus definition files or the scanning engine library could not be loaded.
Solution
If virus definition files or files used by scanning engines are deleted, overwrite the installation with
the following command:
For rpm package:
# rpm -Uvh --force fsigk-xxx-0.i386.rpm
For deb package:
# dpkg –r fsigk
# dpkg –i fsigk-xxx_all.deb
If SELinux is used, check if there are errors in /var/log/messages to see if policies are denying the
process from loading. In addition, disable SELinux to check if the error occurs. You can disable
SELinux by editing "SELINUX=disabled" in /etc/sysconfig/selinux. After that, restart the server.
Message
###ERROR### main:quit_signal:child(nnn)
stopped.(sig=17[SIGCHLD],si_code=3[CLD_DUMPED],status=xxx,childid=-1,cur
_pid=xxx,pid=xxx)
###ERROR### main:core dumped(child proxy process). Please send core
file(core or core.xxx) on the installation directory and diag.tar.gz to
support center.
###ERROR### Error recovery: restarting service...
Description
The proxy process was terminated abnormally (core dump). In addition, the service was restarted.
The 3 error messages appear consecutively.
Solution
The service is restarted and recovered automatically so it can be used again. The service is
stopped while it is being restarted (approx. 10 seconds).
If this message appears, there is a good chance that a problem exists in the product.
In order to have F-Secure take a look at the problem, please send all of the files which begin with
"core" in the installation directory (/opt/f-secure/fsigk/) to F-Secure.
If you are not using the latest version of the product, please update to the latest version if possible.
F-Secure Internet Gatekeeper for Linux/Administrator's Guide
86